Panasonic India Complaints & Reviews

After registering for re-installation of AC in Hoodi, Bangalore; I got a call from a serviceman...who sent 2 other guys to my house for installing AC. These guys seemed to know nothing. Once work was done they charged me Rs.3025 for adding a copper pipe. When asked for receipt, they said they cannot provide receipt. After a lot of clarification, they provided a hand-written bill of a local dealer which did not have a single hint of Panasonic Company. I felt as if they were people who have come from anywhere and asking me to pay Rs 3025.

After 2 days... when the AC stopped working, I had to call Customer care again and ask for another technician. Another technician came and told me that installation was completely wrong and there was leakage and told I have to call the previous technician for this. When I contacted the customer care again... they are charging me for not having any details of the previous technician. No details...nothing is with the customer care and they are behaving like dumb fellows... Some people came to my house ... ruined my AC and left...and no support anymore from anyone.

I have Purchased The Refrigerator in year of 2013 with 5 years service warranty but now my Refrigerator is not working since from 2 weeks i have called to customer care number but they are not providing proper service and leter i have visited to store where i have purchased the Refrigerator MEGATRONICS STORE Station Road Hubli but there is also same issue no one is giving proper response WHAT KIND OF SERVICE YOU ARE PROVIDING TO CUSTOMERS...????
Very Very Worst Service of Panasonic...!!!
please call me and solve my issue within 48 hrs if not will come up with legal team for this issue..
Name:- Santosh Bhavate
Contact :- [protected]/[protected]

Sir
I purchase one split ac panasonic from great eastern appliances pvt lts kolkata invoice no hbs/sa/1817/01445 dt. 12.4.16 for rs.30, 294/- but it is defective product not properly working. Please help me what i do now? They are not co-operation to replace or rectification the product. I am paray to you please help me. I am enclosed herewith all purchase documents

On 13th april, 2017 i contacted customer care for extension of ewc from [protected], the executive said that u ll receive a call asap for the same till 18 no call was received so i again contacted customer care from another number and as there was some issue i wanted to talk to senior to resolve that issue and as no senior was available at that time, he registered the complaint and said that a senior will call u shortly. Till today no call was received again then i again contacted customer care 2 times and both times my call was disconnected in between and for the 3rd time i contacted senior. During conversation, as i wanted to ask THAT WHETHER THEY GIVE DISCOUNT IN THE RATE OF EWC FOR AN EXTENDED PERIOD AS WE HAVE NOT UTILISED ANY SERVICE FOR THE LAST PERIOD OF EWC, I GIVE REFERENCE OF GODREJ, AS GODREJ COMPANU HAS GIVEN US A DISCOUNT FOR EXTENDED AMC AS WE HAVE NOT UTILISED ITS SERVICES IN THE LAST AMC, HE ASKED ME NOT TO USE GODREJ NAME AND TO TELL HIM THE ISSUE ABOUT PANASONIC, WELL WHY I SHOULD NOT USE THE NAME OF GODREJ, IF I HAVE TO GIVE REFERENCE OF OTHER COMPANIES THAT WE ARE RECEIVING SUCH BENEFITS FROM THEM SO WILL YOUR COMPANY WILL PROVIDE THE SAME, I HAVE TO GIVE REFERENCE AND I WILL GIVE REFERENCE. YOU CAN NOT TELL ME WHAT TO DO AND WHAT NOT TO DO..

HERE A SUGGESTION, START GIVING DISCOUNT TO THOSE CUSTOMERS WHO GAVE MONEY FOR EWC ETC FOR A CERTAIN PERIOD AND DOESNOT UTILISE THE SERVICE FOR THAT PERIOD AND WANT TO EXTEND THE SAME TO RETAIN YOUR CUSTOMERS.

Raveena

Sir,

On 10.09.2015 i had bought a split ac bearing model no. Cs-uc12rky3 from khosla electronics, garia branch. Pursuant to my previous complaints the compressor, (Which is still covered under warranty) was replaced on 15.03.2017 by the technicians send from rik service center. It is pertinent to mention here that every time rik service center initially sent an unskilled technician who informes me due to insufficiency of gas the a. C. Machine is not working, though the compressor was defective, which was detected after two days by a skilled technician namely sahabuddin.

However again the compressor has gone bad. Upon complain in the toll free number, on 12.04.2017 it was detected that the replaced compressor is also bad and is not working. Several times i had to go to rik service center but all in vain. The officials of rik service center deliberately misguided, harassed, misbehaved and told lies. However i came to know that on17.04.2017 they have sent requisitions to panasonic but i have got no effect till date and my a. C. Machine is still not working.

Today at 10.20 a. M. Again i call rik service center and came to know that the parts as per requisition of job-sheet reached at rik service center and today it will be installed and the technicians may call me at any time. Accordingly i am waiting for the call, but at about 2.00 p. M. Getting no call from any technician i again call rik service center and came to know they are facing some problems as such they will inform me after 48 hours when they can send the technicians to replaced the defective compressor and it may take several days.

I have an ailing cerebral stroke patient in my house who cannot sleep without the ac in this tremendous heat which is very much to the knowledge of rik service center..

Under extreme circumstances i have to shoot this mail to you. If the compressor is not replaced within 24 hours, i shall be left with no other option but to take legal recourse for which you shall be held responsible and shall have to bear all costs which please note

Yours sincerely
Sabyasachi roy
Mobile : [protected]
Email : [protected]@gmail.com

—

Hello sir/madam,

I would to like replace panasonic washing machine 6.5 lt. Because some technical problem when machine run, lost of noise when run for washing, we purchase just before 20-25 days. Your service person visit already 2 time in 5 days, but problem is still there, we told that person & dealer also for replace machine but they bot are said " this is not in our roll,

O please give proper solution, a big & good image for panasonic in my mind, but this time i am very dispointed.

Thanks

Bought the above TV on[protected] at Chikmagalur Karnataka from M/s Annapurna Electronics. Stopped functioning on[protected]. No display only vertical brown lines appear. Complaint lodged on same day at customer care centre. Complaint no is R[protected]. Technician visited from Shimoga service centre and after a week service centre replied that TV set has to be replaced. It was confirmed by SMS from customer care centre. Now till today there is no further progress. Shimoga service centre says new set will be dispatched from company directly but no time limit. Is it fair? Already 15 days have elapsed. How much time still I have to wait? This is not expected from reputed company like Panasonic. If service centre is unable to provide details where should I contact further to resolve my issue. S V Deshpande Chikmagalur Karnataka. [protected]. e mail I'd- [protected]@gmail.com

Dear sir
This is Vadivel from Pondicherry.
I Purchased the Panasonic Eluga A2 Mobile from snapdeal site. before 4 Months. Now that Mobile was not working, fully hanged. My Loaction is Pondicherry. the problem is No service availability in POndicherry/Cuddalore/Villupuram. Due to this issue i am not able to service my mobile with warranty.
Panasonic always doing like this poor service and Poor Mobiles sales.
my Mobile No : [protected]

I got panasonic 8L washine machine few months back, Since the day 1 drain socket is causing the issue,
I called techie around 7 times and but mine issue is still pending, we have 15 years exp with LG machines and this time experiencing Panasonic with the worst experience of product and support we never had faced before, Sharing details of mine if I can get permanent soln for it.
Attached pic is the permanent soln that was made on new machine for temporary.

Contacted person which failed to look request – Bhushan, Rakesh, Hardeep,
My Location – Yamuna nagar (Haryana)
My ctNo – [protected], [protected]
My Name Raghuwansh singh Bhatia

6 complaints but no service no support cheap product handoverd
Machine drain is the major isue.
Performance is less than told.
Attached pic as a jugaad in new machine.
Technician bhushan everytine comes and issue remains same
I am getting no help from anywherr.
Just buyed the machine and is planing to other company machine due to poor support by panasonic agent.
No - [protected]
Raghuwansh bhatia

I am writing this mail after getting disappointed with your product for 2 long years. I am convinced to the fact that you people don't believe in the principle of
"Customer Satisfaction". Well, we have suffered a lot and now finally i have completely lost my patience.

Now please go through the below mentioned details of your product as well as the details of how and when the fault occurred:

PRODUCT : PANASONIC AIR CONDITIONER (WINDOW) 1.5 tonne
MODEL/ YEAR : CW-YC1814YA / 2014
DEALER: DURGA ELECTRICALS, SANGAM SHOPPING COMPLEX, SHAKTINAGAR, DISTT.- SONEBHADRA, UTTAR PRADESH, PIN CODE - 231222
No. from which the complain was lodged is [protected] by the name of MR. SANJAY DUBEY

Installation date of air conditioner - 03-May-2015

Occurrence of first problem - 19-May-2015. AC got stopped working suddenly i.e. in other words it got tripped, after 15 days of installation.
Then, the complain was launched because as far as my understanding goes, air conditioner could not get tripped with 2 weeks time.
Service Engineer from RENUKOOT named MR. RASHID saw the problem and gave a statement that "It is a common phenomenon,
it keeps on happening in summers in all kinds of AC's". He left giving such a vague statement.

After that this tripping continued for 2-3 times and then again and again complain was lodged with continued follow ups on the problem. In the month of Jun'15, the
service engineer visited and was not able to give a clear statement about the issue.

In Mar'16, a new problem arouse related to the display of the AC. The temperature was itself getting decreased after a certain intervals. Again the complain was lodged
and no instant action was taken place irrespective of the continuous follow ups. Then finally, on 13-Aug-2016, the display was changed and Rs. 900 were charged for the same.

Again, after that in Sep'16, the same problem occurred thrice i.e the AC again got tripped and it was concluded by service engineer MR. MD. TAHIR, that the compressor is faulty. His response came after one month i.e. on 15-Oct-2016 and he bought the fresh compressor with him but he refused to changed it, telling that winters have started so after wards the issue will be resolved.

The final follow ups with a continuous hope to get our problem resolved was taken in Feb'17 and till date we have received no response, which is not acceptable at all at my part.

You people have deliberately crossed the time zone of the warranty period of 1 year so that you don't have to repair the AC on FOC basis. Well, according to my understanding the AC was faulty from start, and that faulty piece was installed at our end. Please confirm with your manufacturing unit as well as your quality department that how come you have dared to install such a faulty piece.

I want a reply to this mail as soon as possible otherwise i will be forced to lodge a complain in the consumer's forum court. I also want a free of cost replacement
of AC for the same.

I am Naveen Kumar I have purchase new Split AC in March 16 but dealer end or panasonic side delay instaletion Why not the given 3rd free service also dealer billed a on march closeing end but AC split not available and late instaltion 15 days... why should be bear service charge and so many completes in day one start noise in cooling coil, gas noise at time of start AC remote same time not working last both service expirece is very bad no any sport Aera manager or Panasonic customer care
What is this this is service retun a AC and refund a amount of AC with my harasment

Lock in this meter
ASAP
Naveen Kumar
[protected]

Dear team,

Please find the attachment herewith sale invoice copy of device.

Please guide.

I have purchased a sound bar which have 3 times technical problem like pc board issues.

So, if possible please replace the same or refund as soon as possible.

Product details.
Model - sc-htb3gw-k
Sr. No.- sc-htb[protected]
Purchase date - 24/12/16
Shop - the ananda
Address - benachity, durgapur, burdwan, wb-713213

With regards
Jyotindra prasad saha
[protected]

Dear Sir

1. I wish to state that I have tried Panasonic product for the first time in 40 years and I am very very disappointed with the product and service.

2. I purchased Panasonic Split AC 1.5 Ton 3 Star (Model 4A[protected]R00) from Shri Shyam Traders, Military Intelligence school, Wanowrie, Pune who in turn provided us the AC from National Huns Electronics, MG Road, Pune.

3. The payment for the AC was done on 03 Apr 17 however the AC was installed on 06 Apr 17 at 111-A, New Gurudwara Road, Near Pune Parsi Gymkhana, Camp, Pune 411001. After two days of the installation the AC stopped cooling and started making noice. Numerous complaints were made to the customer care, Shri Shyam Traders and National Huns Electronics, but the problem could not be rectified. Finally an engineer o[censored]nknown dealer filled the gas but could not rectify the noise fault.

4. It almost ten days and the AC is non functional. We have requested for a replacement which is being ignored by Customer care, Shri Shyam Traders and National Huns Electronics.

5. I am now approaching Consumer Court after 25th Apr and all expenses of the complaint will have to be borne by Panasonic/ Shri Shyam Traders and National Huns Electronics.

Regards

Sunder Bisht
[protected]/[protected]

We have lodged a complaint in your customer care vide complaint no.R[protected] on 8th April. After rigorous follow up one technician had visited on 12th and confirm that PCB of inverter AC is defective we will replace a day or two but no body turn up till date even I have called three times in customer care .They have providee the number of service center 1.[protected] Mr. Ayan Gupta. But he remain busy, neither picking up phone nor call back. I caaledr., Abdul he told sending technician by today but nobody turn up. Last 10 days I am facing problem but nothing happened what is the use of such product, which service part is totally Poor.

Hello,

I bought new ac from vijay sales dated om 27/03/2017.
Model no. Csyc18sky3rs
I raise complaint on 8th april. Than your technical person visit on 17th april.2017.
He was saying new ac is not working properly from company side and we change some parts after 2-3 days.
Help for this case.
I am facing many problem.

Regards,

[protected]

Hi - Myself Pintu Chowdury, resides at Kolkata, I have recently bought a Panasonic Washing Machine from M/s The Great Eastern [Nagerbazar]. Post which your sales person had came for giving demo at my place but does not conduct the KT properly. In view of that I have requested your representative to come on Friday [14th Apr'17] but he refused to come and confirms that he will visit on Saturday instead [15th Apr'17]. But when I called him up on Saturday after long awaiting he told me that he will not be to make out that day and will come next day [Sunday 16th Apr'17] for sure. But since Sunday morning I tried to reach him on his cell phone [[protected]] but no single response from his end. I have called him not less than 20 times but no single response from the given number. Even I tried calling that person today itself but still my calls remained unanswered.

This kind o[censored]nresponsiveness and failing commitments really disappoints me being a customer and shows the unprofessional face of the company of your stature.

Really very disappointing.

Expecting a call from your end on the resolution and action taken on this complaint. And also looking for another demo session from a skilled person from your company.

Pintu Chowdhury
[protected]

Hi
My 32 inch led tv was not working and an engineer from lajpath nagar service centre came and checked. He said that the motherboard is spoilt and made a call to find out the price from his centre. He then said it would cost me Rs 5, 050 to which i agreed. After two days I was again told it would cost me 7500.
Can they do that? I said i will not pay the new rate and told them to fix it for the amount they had quoted when they had come to my place . Till date I haven't heard from panasonic and my tv is still not working.

I have purchase panasonic eluga switch on 9 may 2016 but it has not working from 24 febuary kindly solve my problem only 20 days is left in warranty i have visit service center lats of time but no response from them i am quite busy person and doesnt get time to visit service center many time if these wouldnt solve i will stop purchasing panasonic products.
My location is kharora, raipur, chhattishgarh.

मैंने सितम्बर में Panasonic eluga note खरीदा,
तीन महिने बाद screen मे problem होने लगी, authorizat service center वापी गुजरात में दिया
15दिन बाद वापस मिला, लेकिन problem जेसी की वेसी, वापस service center पर लेके गया तो उन्होंने जवाब दिया कि हमने service center बंद कर दिया है,
अब आप ही बताइए कि मुझे क्या करना चाहिए।अभी मोबाईल कि वारंटी 5 महीने बाकी हैं।
Ph.[protected]
[protected]@gmail.com