Panasonic India Complaints & Reviews

Dear Mr Sathish R (Panasonic Chennai)

This is my reply to this last email, dated 12/05/2107.
This, following the abruptly ended conversation with you.
Very unprofessional.

The complaint was referred to you for arbitration and you did nothing for this customer, in the form of explanation or follow up.
You did not inspect my house to see the work nor did you understand the nature of the complaint, despite repeated request.
If you cant get your feet or hands dirty, you should not promise or work in customer based industry.

Panasonic, Chennai took 10 days to install two air cons in my house. (29th April to 8th May)
My query is simple...
Why did it take so long?
How can you justify this quality of work? Is there no accountability?

You can answer both only after formal inspection of the work, you outsourced. Very poor quality, which you must take responsibility for.
You have sided with Mr Arunkumar, who is yet to see the ? completed work, which to me is bias and unacceptable, as far as complaint procedures go.

Panasonic India, has let this customer down big time, and has done nothing to get the respect or seek the customer's approval of the work done.
This to me beggars belief, that a multi national corporation can behave like this without any accountability.

As Panasonic has not completed the work to my satisfaction as promised and not explained the huge delay and inconvenience caused to me.
I mandate that this issue be highlighted to senior management in Panasonic, India, as this complaint, as far as I am concerned, is not resolved.
You owe the customer a better service and an explanation for the substandard and delayed work.

Attaching the complaint directed to you on 3/05/2017, for your perusal, which sums up all the sub standard work done.

As regard the other air con service, I will liaise with Jayam &Co who installed the air con, which begs the question - who is responsible for the guarantee - Panasonic or Jayam & Co or Vasanth & Co?

Your sincerely
Dr AP Subash Kumar

Sir/madam,

I had purchased a Panasonic 1 Ton Window AC from Navrang

Electronics, Delhi-110092 on 5th June 2016.

From day one the AC was not cooling properly. Last year in July 2016

the technician came and checked the AC. He agreed that the AC was

not cooling prop erly and told me that the AC needs servicing. He

serviced the AC (DRY SERVICE). He assured us that now there will be

no problem.

The problem remained the same-the new Panasonic AC wasn't

cooling properly. In the other rooms I have LG and Voltas window

ACs. Their cooling is superb.

Now this year, on 8th May 2017 again I complained about the "cooling

problem" vide complain no. R[protected]. No one came till date.

On 11th May 2017 again I have complained about the same problem

vide complain no. R[protected].

WHY IS THE PANASONIC AC NOT COOLING PROPERLY? IS IT A

MANUFACTURING DEFECT? If it is a manufacturing defect, then

please change the AC.

Please help!!!

Mr. J Chhabra
[protected]

cc:

1. Consumer Protection Forum
2. Times of India

Dear sir
As i have not received a specific response, i write again to remind you of the service rendered to this customer, thro the previous emails.
Panasonic thro' its employees in chennai, has let this customer down and you owe him an explanation and set things right, from the recent air con installation.
The installation took 10 days, was messy, faulty and still today incomplete.

Besides the above problem, your service people are also not responding to service request for 3 panasonic air cons installed in jan 2017, where the remote control is faulty and is with in the guarantee period.
Looks like this is within the remit of mr arunkumar and mr anandhan, in the sales team, who were responsible for the installation problems, mentioned in the previous e mails.

If i do not get a reply by email or a call from panasonic regarding the the issues above, i take it that you are not interested in honoring the contract between panasonic and me the customer, when purchase and installation of these machines were made.

Look forward to a professional enquiry into all of the above issue at the earliest.

Yours sincerely

Meny apna microwave 5 days pahle service center m cotation k liy diya tha mery 4 baar jany per bhi mujy cotation bana k nahi diya gaya mujy waha wait karwaya gaya or fir baar baar yahi bola gaya k kal ham cotation bana dengy ya apko mail kar dengy jiska mail bhi mujy abhi tak nai bheja gaya meny 2 baar call bhi kiya service center p jinka name jeetu bhai h unhony mujy santosh janak jawab nai diya aap meri complete ko jald se jald solve kary

I purchased panasonic led tv 55 inches model no. Th-55c300dx on may 30 2016. Within one year i had the remote replaced thrice. The led screen had a line on the left hand side. The technician came and replaced it for me. Within one month again the line has come on left handside. I want a replacement as i have paid 71k for this product and have received a defective unit. The seller is ezone at malad infiniti mall mumbai.

HDMI and USB ports stopped working around 10th April 2017 and I logged a repair request with Panasonic via Job number R[protected]. Mr. Gyanendra, one of their techicians visited me and confirmed that the motherboard controller unit is shorted and the whole motherboard will need to be replaced. I have asked for the remplacement and am ready to pay for the new part, however no one has contacted me for over 2 weeks now and Mr. Gyanendra's phone is no longer reachable even after several tries. When I called Panasonic again they told me that the Job has closed successfully. I paid Rs. 75000 for a brand new TV only 3.5 years back and they are not able to provide a major part for the TV. Post sales service is too poor for being able to call Panasonic a reliable consumer brand. I have complained again now and waiting for someone to help me

We would like to throw some light on Panasonic Service Team who is fooling people a lot and I am one of the Victim who is still going round & round.
My Andriod Panasonic Eluga switch Model phone went dead on 10th of March 2017 which was submitted same day to Panasonic Care "Jai Maa Enterprise" in Rohtak, Haryana.
I was given a Job Sheet number KJASPHR128317PI22569 with a Turn around time of 15 days. In between I approarched them twice but there was no satisfactory response from their side & I was given a Customer care Toll free number for further enquiry. I called them & narrated the entire story but the answer I got from Customer Care Representative that Jai Maa Enterprise is not anymore Service center for Panasonic now. Their license has already been cancelled which was very surprising to me. I was told that My phone was not submitted to Panasonic service center yet.Later I received a call from Jai Maa Enterprise who offered a lower model used phone as a replacement offer which I denied to receive. Its been more than two months now & I am going round & round but no one is helping me neither Service center nor Panasonic Customer Care. Its a nightmare for me.
I want my same Phone as soon as possible. I am sure my this little complaint will open up Panasonic's ears & they will realise my frustration that I am going through.
Akshay
[protected]

I have bought a washing machine top load fully automatic from you all about 1.5 years back.
I have relocated to a new house in bangalore and i have been calling your call center[protected]

1. I have called 7 times since wednesday - 3rd may 2017
2. I asked for re-installation (Very clearly mentioning) this is re-installation and i will pay the required charges
3. I continue to call your call center to get a service technician to come down
4. You call center reps have such poor communication skills that it's actually painful to talk to them, forget about english they can't even talk in vernacular language
5. Today again i called exactly at 3:46 pm and your call center rep kept me on hold as soon as he answered and didnt even ask me for any details, phone number, my problems etc
6. After all that he tells me there is no request / complaint against my number and he is extremely rude
7. He was totally unsuitable for the role he was in and said i didn't take your complain earlier, who did i speak to and it's a problem of that person - that's beyond any of the poorest call centers i have ever dealt with
8 anyway the result of your such poor service and poor call center is that i am waiting now after 7 calls and 3 days and no one has come for re-installation

I bought a product from you guys and shame on you that you are treating me so badly. I am buying another washing machine as gift for my friend. Believe me i will buy anything now but panasonic. I do want to mention your call center in bangalore is worst. I have dealt with kolkata panasonic call center and it wasn't this bad.

I bought an ac from vasanth & co sale at nandambakkam on30/03/17. After that not delivery the ac subsequent many follow up they delivered ac in damaged packing condition. I spoke to panasonic sales manager and service manager, they confirmed that company packing is like that because of transportation. After that till today they didn't send installation person. No response from the company side and dealer side.

This japanese company service very worst in india. because we are not take the action seriously.

When i am speaking (Calling) to someone else speaker is not working and speaker volume is very low even when speaker is on.
Speaker is not working when call take place.
Speaker mode is not working while calling/speaking to some one else
Pls provide online update for my problem.
I bought mobile from flipkart.
Back camera is very low quality
Give update for android version 7 for this mobile

Temperedglass flipcover not available for this model

Dear sir,

Despite of several communications, i am not getting proper solution to my problem from the company. I have already paid for servicing charges but after 15 days of the servicing the ac have again started giving same problem and now they are given another estimation of above 8500 for repair. I am giving herebelow the case history :

I have a panasonic window ac which was not cooling. Hence i lodged complain on 22-03-17. The technician visited and informed that it is having gas leakage problem. They have not given any service report mentioning the same. To rectify the problem they took the ac to service station and returned after 4 days. Even then problem was not resolved. They have again sent technician after 2 days who filled some more gas after which if started cooling but not as per standard. The technician gave a very funny excuse for this that as it is very hot outside it can not give maximum cooling and for normal cooling also it will take some additional time. However after nearly 10-12 days it is giving same problem of not cooling. The technician have visited after making several complaints in 2-3 days. Now they have informed us that the coil have got damaged which needs to be replaced. And this will cost us over 8500/- rs. Again no service report was given.

We have some more observations which creates some doubts on the service center and though we have communicated all the doubts to the company, they have neither cleared our doubts nor they have agreed to repair the ac.

1. The invoice for first servicing was given by "shree marutinandan
Enterprise" and on the invoice they have given logos of ifb, voltas &
Hitachi but not panasonic.

2. All the time different ununiformed technicians visited and they
Have not taken acknowledgement on service report. Even job sheet was
Provided after many requests.

3. The reason for coil damage was mentioned as environment conditions.
However no sign of rusting or freezing was seen.

4. The technician didn't even check the ac completely, he just had an
Overview of the same after which he has informed about coil issue.

5. The technician have informed us that he is neither from panasonic
Company nor from service agency. He was sent on contract basis.

6. Technician is not carrying any job sheet with him. Neither he is
Taking our acknowledgement on the service report.

7. Coil damage issue was not noticed when the ac was serviced at
Service center. This is surprising.

8. Technician was not accepting to our complain regarding
Non-completion of work and was giving unacceptable logic.

9. After a huge argument service agency have sent me job sheets on
Mail (From personal mail id) but hard copy of the same is still not
Delivered.

10. The invoice of first servicing does not have panasonic written anywhere on it.

11. This is very clear from the case history that the service partner didn't completely repair the machine, so there is a possibility that the problem have occurred because of the left out work. There is a huge possibility that he is trying to hid his mistake or may be interested in making money out of it. But company is still not accepting my problem and only saying what the service partner is saying.

I would request you to kindly intervene and help me in getting my issue resolved.

With regards
Manish sharma
[protected]

Hello!

We recently bought 3 air conditioners from dealer: samvatt enterprise (Location: shop no 17 and 18, first floor, ratna business square, opp. Chinubhai center, nr. Gcc, ashram road, ahmedabad gujarat 380006).
Out of 3 air conditioners 1 unit of 2ton is defected and been making problems from beginning. First problem was water leakage and made several complaints and got false promises from the dealer but to no avail. Then finally after weeks of waiting it got solved by its own. Now suddenly 2 weeks back air conditioned stopped cooling and this time situation was worsened due to hot weather with small kids at home.
Again, made complaints to dealer/panasonic/person who came for installation but to no avail, they came and put blame on other in circular motion.

Finally, after intense follow up and numerous phone calls and visit to dealer they came to conclusion outdoor unit is faulty and needs to be replaced. Add to our surprises dealer is now saying it will take another 4-5 days to get replacement.
I don’t understand why should we as a customer even after paying full money have to suffer for 2 months? If panasonic has given us faulty unit it’s their responsibility to replace unit immediately or return customer money! Where else even after all this dealer: samvatt enterprise (Mr rajkumar) pretend to us he has done some big favor to us (As if give us air conditioners for free) and helping us to get the replacement. Moreover, his way to treat us is very unprofessional and 3rd grade.
This incident has made us think on what criteria brands give dealership? Are they even performing any basic procedures or training to educate dealers or teach them how to talk to customers?

Whenever i will share my experience with panasonic based on my sufferings and experience my reviews will be bad products and bad customer service. The way i got cheated and mistreated by dealer and panasonic i will definitely make sure no other common people gets this suffering and they don’t lose their hard earn money.

At the end dealer is asking for 4-5 more days to get a replacment but i have requested him to get this done tomorrow or else we don’t want faulty air conditioners and want our full money back.

Mohammad
+91-[protected]

Bought a panasonic eluga turbo eb-90s50etb mobile phone on[protected] and within 3 months the display had issue, given for repair on pushpa dept store, mavelikara, kerala ([protected],[protected] on[protected]and till today i did not received the mobile after the repair. Too pathetic that panasonic is not taking care the customers, i need a solution for this asap.
Thank you
Sarath
0091-[protected]

Ref : invoice no. 2924/1718/00944

Dear sir,
Refer to said invoice no. I would like to bring your kind notice that an 1 ton split, 3star ac (Model no. Cs-kc12sky3) was purchased from m/s khosla electronics pvt ltd, dalhousie branch. On 24/04/2017 by me. During installation of the same it was observed by concern installer (Installer, authorised by panasonic) and me as well that once it had been put on, the whole indoor unit was being started vibrating like anything. After being inspected by them it was observed that the runner is disputed and and to some extent finge was damaged. I immediately requested them to uninstall the indoor unit and replace it with new one only as i received it with these disputes. They confirmed verbally that it would be done after a inspection of senior technician and left my place. But now they are denying to replace it and instead of replacing they are keen to replace the runner only. They casually uttering that damaging of finge is a common phenomena and that may happen during installation. As if i am supposed to receive it with damaged finge only. At the end of arguement they concluded that they only could replace the runner and nothing else.

Now my question is that after spending my hard earn money should i deserve a disputed/repaired ac from panasonic or i should get it replaced with a new indoor unit from panasonic.

Looking forward for a favorable response.

Thanking you in anticipation.

Yours faithfully,
Tamal jana (+91 [protected]/[protected])

I have purchased one Refrigerator Model SF343SNX2 at Ludhiana (Punjab India) from Bedi Electronics Ludhiana Punjab upon their strong recommendations for Panasonic's better products and prompt after sales services.
On[protected] at 10.00 a.m lodged a service request of faulty refrigerator on helpline number (given request no. as R[protected] and got a call from service center that engineer will be coming shortly. No body came. On[protected] morning I again contacted helpline executive and apprised him about poor service who gave me one no. [protected] of Some Sh. Sunil which was found to be wrong number upon dialling. After again calling at helpline another number [protected] of Some Sh. Sanjay Kumar was given that too was found to be non-existence. I requested the service centre number at Ludhiana but no result. On[protected] Morning again emailed for help, no action. Finally I called the dealer from where the product was purchased who gave telephone of service centre head, who upon calling assured the action soon. But his promise for early service started on[protected] evening when a young man namely Gurinder Singh visited our house and after check up declared that the compressor is out of order and gave us a job sheet mention the same. He also told that the unit shall have to be carried to service centre for repairs. We requested to repair the same at site but in vain. Upon our great follow up the unit was taken away to service centre 0n[protected].
On[protected] at 5.27pm got a call from service center informing me that some pcb is faulty and told to apprise some estimates. I objected on the ground that your service engineer who visited and checked the set never told us any fault other than the faulty compressor. Upon further discussion on the issue I was told that the visiting engineer was untrained hence could not detect the same. for which I objected that why an untrained or less trained person was sent or deputed. We apprehend this to be pure case of money extortion on misleading and faulty grounds, because the compressor was under guarantee so they informed that PCB is at fault which is not under guarantee.
Since then we are making calls and emails to the company but in vain. Till date we have not received back our refrigerator after repair. The height of the misery is that the telephone numbers given in company website One at Gurgaon Address and other at Chenai Address only rings, no body picks the phones.

Highly frustrated for very very poor response from the company.
Seek your help please.
Ravi Kant
[protected]

I have brought tv "ashakiran agencies"- goa on 18/10/16 bill has done i have given complain twice. The complain is about my led tv that it has turn black. After first complain a person visited to my place i have explained him when he saw the tv he said dust particle has gone inside my ledtv that is why tv turn in to black. He asked copy of bill and warranty card. His contact no [protected] person visited to my house on 14 march. Second complain r[protected] dated 11 april 2017. Mr patil visited to my place he also said same thing. It is my new house opening is don in oct - 16 jan we came to stay at my new house tv used for only three month.


As i asked u r service people how its is possible that dust particle has gone to my tv where i stay on 3rd floor my house is clean which seen by mr patil who has visited to my place.in that case it mean its faulty panel or faulty ledtv. They reply we will clean the tv and we will give u back. As customer how i will agree on this that my whole led tv is turning black and they will clean and will give me back. As i told them i need return that hence forth it will not turn black i need warranty particular problem it will not happen again.

This is the only case happen to my tv which they found. As i told one of the pc might come faulty. How is it possible that dust particles has gone in my tv. I had panasonic plasma tv 8 years nothing happen to that tv and i never heard any brand led tv or lcd tv dust particle going in. It mean my led tv is faulty.

As from goa panasonic service centre are not responding past two month i am running behind.

Manoj gosavi
[protected]@gmail.com

Sir
i purchase ac from reliance digital rohtak
installation not done by proper mechanics only half installation by there labour
date[protected]
purchase date[protected]
delivery date[protected]
service no. [protected]
cash memo no[protected]
ph no [protected]
please install its pipe and wire properly

Dear sir/madam,

I bought panasonic viera connect 3d led tv on may 2013. It was working fine till the warranty period. Exactly after completing service period its started giving trouble every 3 months. I have given for servicing in aug 2016, they told we have to replace mother board (Not mentioned exact reason to replace). After that again in jan 2017 same problem occurred and again same thing they told we have to replace mother board. These guys know only replacing the parts they dont know how to repair and the way the talk with the customers not at all acceptable. Now again we are facing problem and given for serving. Its been more than 10days but no updated from them. I spoke with asm and asked him to give me permanent solution as i cant pay part replacement and service charge for every 2-3 months. Please look into this provide me permanent solution else replace my tv with new one.

Regards,
Santosh

I purchased an air conditioner with below details

Ac company name: panasonic
Model no: cw-yc1816ya/[protected]
Purchase date: 26-july-2017
Purchase store: reliance retail limited
Store address: 119/8&120/8, ashok cosmos mall sanjay palace, chilli int road
Agra:282002, u. P
Store contact no.:[protected]
This mail is regarding that i gave the complaint last two weeks for my panasonic air conditioner, it is not cooling, but no action is taken to this problem. I have called many times to the service centre, but they don't respond to our call. You know the sun is over to the head.
Kindly solve the problem as soon as possible.
My mail id is [protected]@gmail.com

Resp. Sir,
Maine panasonic eluga i2 dev enterprise maninagar ahmedabad mo-[protected]/[protected] ko banane ke liye diya tha, lekin one month ho gaya koi santoshjanak jawab nahi de rahe hai, ukt mobile ka servics job sheet & mobile bill attach karke bhej raha hu so aap dev enterprise wale ke upar karyawahi karke mobile dilane ka kripa karen ji,