Panasonic India Complaints & Reviews

Dear Team

I am manoj agarwal from Mathura pin code 281001 (UP).
I have purchased a Panasonic model 78H4 from your authorized dealer "SINGHAL SONS ELECTRONICS AGENCIES PVT LTD" Location Mathura on dated 26.11.2016 after lots of searching and compare and take views from dealer i had gone to purchased your co. product finally on behalf of goodwill, quality and customer first service of Panasonic India.
But from first day machine buzzer was not working and after some time i have raised the complaint and dealer as you have provided my faulty product but dealer person told me i will arrange the call for checking this then i will reply it is not a matter to arrange the call to attend the complaint matter is that you have given me a faulty product which a part is not working from first day why you have not check the same to sold out a branded product but dealer reply to me we are not checking because all the product come from manufacture so need to check the same then i will told him this your view but before sold to any product to customer this is your responsibility product should be proper in working condition with all the parts but dealer not given satisfactory reply to a customer. i was think to complaint in Panasonic but not do the same but again today machine creating the issue and its dryer is out of work within 41 day as a customer i can not belive on that a world class branded co. product is creating issues in such sort period.
So i am raising this issue directly to a you with strongly hope to change this product on urgent basis with fresh product.

i strongly belive on that you will be provide me fresh washing machine asap at my delivery address because i belive that a brand can not want dissatisfaction of customer in market.

Dealer name Singhal Sons Electronics Agencies Pvt Ltd
Location Mathura
Dealer invoice no 1974 Book No 040 dated 26.11.2016

your's sly
Manoj Agarwal
[protected]

I was getting problem when i charged my phone 7 to 8 hrs. It not fully charged and when i open my phone on charging point it automatically decreased. And when i reached to customer care they told to me its battery issue. I told them replace my battery. They told to please come back after 10 to 15 days. Your battery will come but. After a day i called them again they tild to me your phone is okay. So u can take. When i reached there i saw that phone is on same condition i told them i think its mother board issue they told to me listen motherboard charge i replied what motherboard charge my phone is on warrenty period they said ok we will send it another place and then u can take it after 1 nonth. After 25 days i called them again they told to me your phone damaged. So company returned ur phone and we will not resolved but my phone never got water or a liquid hazzard. But they shut down there shutter and exploited me. So take action agaunst purnia panasonic customer care

Hi,

I had recently purchased Panasonic Soundbar from Snapdeal and it was delivered on 17/10/2016. The speaker stopped functioning 3 weeks back. It came with 1 year warranty. So we contacted the customer support, they provided us with contact no. Initially none of contact numbers worked and repeatedly kept calling customer support about it. At last someone picked up the call. Few days later the technician visited our house and inspected the speakers. He told us that some component is damage and needs to be replaced. So he'll send another technician for replacing that component within 5-10 days. So we waited for almost 2 weeks but we didn't hear anything from them. Finally we again contacted customer support. They said that the speakers cannot be repaired and needs to be taken to service center. They they provided us around 4-5 contact no of service centers at different location like Ghatkopar, Vikhroli which none of them worked. When we asked them about this, they said they are also clueless why those contact numbers aren't working. I stay at Koparkhairane, Navi Mumbai - 400709. I also checked their website for service center info but it isn't update. Like in the map it shows "Siddhivinayak Services" nearest from my house but after reaching there, they said that their service center has shifted somewhere else. I inquired on official panasonic customer support site 2 weeks back but haven't received any reply from them so far.

I had purchased a panasonic led 43 inch tv on 7/11/2016 from reliance digital and after one month o[censored]sage its display panel got damaged. I registered a complaint and after 7 days rep of reliance has reported and he told that the display panel has to be replaced. Further, i intimated panasonic customer care and the rep has has reported again after 7 days. He also told the same thing. And after four days also daily customer care calls me and telling they are going to lodge the complaint. That means after these many days also they didn't get the time to lodge the complaint. I am really disappointed about the quality of your service. And i don, t understand what i should do. It seems that i have made a mistake by purchasing your product. You are requested to take an immediate action to resolve this issue.
Thanking you

I had purchased a Panasonic led 32 inch TV on 27/09/2015 and after seven months o[censored]sage its display panel got damaged and a new panel was replaced with free of cost as it covers within the warranty.
But again after seven months its display panel damaged. It's only one year 2 months I purchased this product and the same issue is repeating within a timeframe of seven months. What I have to conclude from this whether the replaced panel is also defective one? I'm really disappointed about the quality of this product. If I need to repair this TV then have to pay an amount of 14000. We are purchasing a product with the good brand value not to use it for one year. I had contacted Panasonic Area service manager(Trivandrum). As per him, it's not possible to repair this product with free of cost. It's not my fault then why I have to spend again 14000 for repairing this product. Only it crossed two months of the warranty period and how can I believe that even after spending this much money again the issue will not happen after seven months. Considering the purchase date and recurring issue with the panel I'm expecting that you have to repair this product with free of cost.
The item code is PANTH32C410D.

Service Request :LCD/LEDR[protected]

I am Safvan ck from Tirur, Kerala writing to express my protest against the inhumane treatment at the panasonic dealership regarding the problem with my panasonic television. Firstly they registered the complaint and took in my television and after 3 days I was informed that there was a delay due to the unavailability of the spare parts. After a couple of days on october 15th I received a message saying the work had been completed. The Panasonic dealership completed the repair on my TV by October 10th but returned it only on December 10th.(Around 2 months, actual service period 15 days na?)When I tried to contact them, they informed me that the entire repair cost was Rs 5100. However they contacted me again the same evening saying the total charge was Rs 5500 and the next evening they informed me that the process amounted to Rs7000. I visited the center next day surprised at the quick hike in the fee and I demanded valid proof for the exorbitant hike in the processing fee.Mr Nevin Chand whom I spoke to in those days refused to yield to my request of returning the television in its initial condition saying it was impossible. To my further embarrassment, I am still to receive my repaired TV. I am disgusted at the overall behavior and unfriendly customer services.
I expected a minimum standard of customers service from panasonic. However the insult I faced from Malappuram ASM has left me deeply hurt. Finally the dealership contacted me and asked me to pay just 500Rs for the whole repair cost.So I brought my TV home and after just 3 days of operation its display has failed again.I need a solid explanation for all the inconvenience caused by Panasonic and I demand that you run a thorough check on your employees namely Revathi in Kochi and AREA service manager Nevin chand Mr Ajin who is the service center manager.

Panasonic eluga mark imei [protected]
I gave mobile service centre ruchi interprises Banda on 15 Oct 2016
After Many time imei [protected] mobile come in service centre from Panasonic head office on 20 Dec which is not my mobile then I send this mobile through service centre in head office I want to my own mobile
So plz help me what I do

I faced a complaint of on/off problem with Panasonic plasma 50 inch.

I raised a complaint with the customer care out of warranty visiting charge is INR 1000/- plus taxes.

The challenge the call goes to some northern part of India. Answered by people in UP or Bihar. They can't pronounce Navi Mumbai its been 2 days and they are unable to locate my area ie Airoli Navi Mumbai.
Inspire of giving pin code they cannot understand the place I reside.

Finally I got a call from a technician after 2 days and he agrees to come on a time which was advised by him and later there is no update from his side he is answering other call by not ready to answer my call.

The name Panasonic sounds big but the employees which they have outsourced are bunch of illiterates.

Now its Saturday Sunday
I may or may not receive an update from them on Monday. I shall keep you guys posted accordingly.

Wish me luck for my patience.

Rahul M

My mobile phone is exchanged by service centre
I was given a mobile phone to your service centre last month
When I go to service centre they tell me that your phone is send to Bangalore branch when I call him again after 10days they tell me that your phone is misplaced when I go to the service centre they give me other phone and says me that this is your mobile device

Dear Panasonic team,

Please find the case history of a customer who is harassed by the employee of the Panasonic india Miss Rama from starting i was in her contact & now she is refusing to resolve the problem even she is saying that as per the company policy she can not share the Name of the service head of the company "Would like to request to share the service policy where it is mentioned by the company that non of the employee is authorized to share the name of the service head" after that i have received a call from a very arrogant lady with name Miss Pooja Kashyap she assured me to give in written note that replacement or refund is not under service policy of the company even with in the warranty period.

Again request to all to either replace my mobile with another model or refund the amount because i don't want to associated with this kind of cheap company.

No of person's contact no were share to me but neither i had receive a singal call from them nor any mail communication.

1- Mr Rahul Dixit
2- Mr Umesh Singh

Hi, I bought the subject tv from metro cash & carry, kanakapura road, on 19th Jul 2015, from the beginning itself we were observing a red line across the picture faces, we had complained the same. the technician visited & said there is no problem with it. just 2 days back all of a sudden the picture & sound stopped, i had complained to the service centre again to my shock the technician said the back LED is gone & the cost would be around 14000. I bought the tv for 19000 & it is hardly 1 and half year old. I cannot imagine a tv life only with 1 to 2 years ridiculous. how any tv's life can be such a short time. i had earlier samsung bought in 2005 which is there till date & working fine. panasonic is cheating the customers like this. i need a clear picture on this or else i will be forced to move my complaint to consumer forum. thanks for understanding

I submit my phone 3 times before this,
Due to a little fault, I submitted my phone due to hanging
When phone come from your service then it's volume key dispair and when it comes from second service then it's front mic damage and after third service it's hanging problem reappear.
Phone model-panasonic eluga mark
imei1-[protected]
imei2-[protected]
It is requested to you that to change phone

I have purchased a panasonic eluga L2 phone on 10.08.2016 at Reliance digital at Hasthinapuram, Karmanghat village, Lb nagar circle, Hyderabad.On 17.11.2016 i noticed the phone was not functioning at all. I went to Reliance digital they told me to get it repaired at RABSA Utility solutions (India )pvt ltd, Abids, Hyderabad. I went to Rabsa on 18.11.2016 they have examined the phone & informed that the battery has to be replaced which may take upto 14 days. Its been more than a month but it is not replaced.They are not giving any response.Just saying to come next week n next week so on.My time is wasted a lot. Pls take appropriate action.Receipt no.32600.Jobsheet no.KJASPTG0061116PI4958 DT 18.11.2016.

Very bad Hardware Quality and Customer Service.
I bought a new Panasonic Eluga Note online from flipkart.com on 5th December 2016. On 16th December 2016, the mobile fell from my hand and display got damaged, the height not more than 2 feet. I got it repaired the next day 17th December 2016, from Top 10 Mobiles in Andheri, Mumbai, which I paid Rs 3200/- and was working smoothly. The very next day, 18th December 2016, it again by mistakenly fell by my dad, from his hand and display once again damaged. So I just want to tell that the hardware quality is very poor, since I use scratch guard and also flip cover, but still the display entirely got damaged and the mobile is not working. 13 days since I bought the phone, but it got damaged twice, the same display, which I think is very poor quality of hardware. I also own a Micromax Canvas A72, which has completed 3 years, in this December, purchased in December 2013, it is still working properly inspite of falling down several times. So bottom of line is that I am not satisfied with the quality of hardware used, it is very poor quality.
Also when I visited the Panasonic service center in Andheri, the attendant informed me that the display unit is damaged and needs to be replaced, which will cost Rs 5000/- which is excluding labour charges and service tax. So the total cost of damage will be almost[protected]rs. The mobile cost Rs 9999.
So I am not satisfied with the service and also the product which I received. Really it is disappointing.
Date Ordered: 5th December 2016
Online: Flipkart Website
Seller: Consulting Rooms Pvt Ltd,
Sy no 696, Gundiapochampally Village, Medchal Mandal, Ranga Reddy Dist, Secunderabad, Telangana 501401.
Registered Office: Consulting Rooms Pvt Ltd, House no 37/3, Old Rajender Nagar, Near Water Tank, Central Delhi, New Delhi 110060
CIN U74900DL2016PTC291626
Invoice Number F0YSF[protected]
Invoice Date: 05/12/2016
Billing Address: Soniya Mashelkar
Room No 343/18 Seva Nagar, Prabhat Colony, Milan Subway, Santacruz East, Mumbai 400055
Phone: [protected]

My phone (Panasonic eluga switch) was restarting alot. I have given it to a service centre named lokenath service centre in kolkata, howrah but they have not given any such reply about my phone.. It's almost 11 days now and i have not received any information. I have called them many times but still no reply. Please help me. My jobsheet no:kjaspwb0141216pi5838. Please send me the status.

Dear Sir,
i have summit ed my panasonic eluga switch mobile at Om stationary in bhiwadi (Rajasthan) on 04.10.2016 due to ON / OFF problem. but after approx. 70 days we are not receive my phone.
i am calling regularly to panasonic customer care but they are also not give positive response, every time they say to me for wait 5 - 10 days. and my call not transfer to there senior. No body want to feedback from my side.
This is too much i have no idea to next process . this is my last complaint to panasonic because next time i will meet in consumer court.

Please see in this matter.

Mobile : PANASONIC ELUGA SWITCH
IMEI NO : [protected]
[protected]
Job Sheet No : KJASPRJ0441016PI16284

Thanks
Pramod Kaushik
[protected]

Shameless Company Panasonic Phones. The worst after sales service. They take a minimum of 3 months to repair a small defects. Out of 365 days of warranty, my phone was with them for 200 days and still counting...Never ever buy their phones. Very cheap material and cheap service center with all the customer service outsourced to a third class call center who cannot even speak 2nd std english. No value for customers even when you call up their customer service or write an email. All they do is just send an automated script. Go hell with this company. My 6500 rs is wasted. I just did not take the phone back out of frustration. my IMEI no [protected] - Eluga S Mini

I have purchased Panasonic ac at aishwarya home in panruti before seven months with warranty. after purchasing the ac i got gas leakage within two months. the problem solved at the time then i got the same complaint withing two months again. i request to the dealer and authorized service to replace the gas leakage pipe to give me a permanent solution for my problem but they refused it, though i have a warranty. i request to take necessary steps regarding this complaint.

Hi team, I got Panasonic TH 40DS500D from Snapdeal. Yesterday[protected] installation is completed, screen mirroring is not working. I called to snapdeal customer care, later told to contact Panasonic support. I explained the issue to Panasonic support. With out seeing the issue, initial service charges around 1200+ charge+ unknown charge. They give Panasonic domestic warranty. now What is mean by Domestic warranty for 1year? Please support us. We spending more money for Panasonic Product.

Item serial: I6SEM24331

Contact: [protected]

I have bought a 42" panasonic led tv on 11/jun/2014. The tv was working fine for about 12 months, then it starts blinking the power light everytime when we switched off the tv. During the blinking period we could not start the tv. So we tried to contact panasonic customer care but they said we can't claim the warranty since its already been 2 weeks past 1 year warranty period. So, we have given our tv to the nearest service centre for repair. After correcting the problem they called us saying the chip has been burnt inside due to which a display line appears on the tv and to correct the display line problem they asked us Rs.6, 000 + 19, 000 ( to clear the display line). We paid 6000 and bought the tv with display line as we couldn't afford for the other option. After another 1 year we experienced the same blinking problem and given the tv to the service centre again. This time they asked Rs.10, 000 totally to correct the blinking problem with display line and delivered it within two days. And now after one month from this we again facing the same problem. I can't get what is this blinking problem in the tv which Panasonic alone getting. Provide a reason for this.