Panasonic India Complaints & Reviews

I had lodged a complaint with panasonic customer care on date 11/10/2016 they promised to come within 24 hrs. But still they have not come in spite of 24 hours. Now after 312hrs and after 20 to 22 call to service center and customer care they told sorry but not solve my problem. On 15/11/2016 eng. From panasonic come and told me that your display not working i am report to service center that they will send new display and we will change it till monday. After two i received massage that we not have display in stock so company decides to replace your tv so please send bill copy urgently. I sent bill copy on 18/11/2016
But still my problem is as it. I tried to call customer care and service center. My question is after a lot of call and on line complete i not receive any solution then what happened if any uneducated person purchases any product from this type of company. The companies openly cheat the customer in name of warranty.
So i want to say all who want to purchase panasonic equipment again think before finalize items that the service of panasonic very bad & you should not have bought panasonic equipment’s.

MODEL No.TH-50C300DX, Serial No.DFX119766B-03293
Warranty 1+2 Years.
I bought the above TV from Vijay Sales Thane on[protected] which went bad on[protected]. I lodged a complaint and technitian came to attend the TV. He took Photograph of the TV saying panel problem which will be replaced shortly. ( Panel was blank) After 3 weeks another 2 technitians came took photograph of the TV this time a minor streak was seen. Later 2 technitans came with new 55" TV for replacement, since it will not fit in the wall cabinet I asked for smaller TV. This time the technians switched on the old TV and seeing the streak they said it is physical damage and warranty is not valid.
I told them whatever it is, it is handled by Panasonic technitians and they have agreed to replace the panel, when I called first there was just a blank screen later it has gone bad then the fault lies with them and due to their mis handling this minor streak has appeared due to internal strain since there is no visible mark from outside. I was told to pay the panel cost around Rs.34290 which I refused.
Irrespective of writing to them repeatedly they are not responding.
Helpline
[protected] was the last reply I got from them.
: C[protected] // Mr. Raman // LED // INFINITE-E-SERVICES // MUM
PS: Before this I bought Panasonic Vierra 42" TV whose panel went bad after 2-3 years. The parts were not available and the guarantee period has expired. I bought 50" from the same place with Rs.5000 discount for exchange. This new TV went bad in 6 months and spare parts were not available and I have to wait more than a month for a response and finally they managed to shift the responsibility to the consumer saying physical damage. Does 1+2 years warranty have any meaning? Please do not get carried away by these sales gimmicks.
Please advise me on the future course of action.

Hi

This is siva from vijayawada and i purchased panasonic mobile model name "panasonic p75" from snapdeal on 28/06/2016 and it is suddenly switched off after two months and i submitted in vijayawada panasonic service center and job card number is : kjaspap128916p1544 on 23rd septmber 2016 the service centre people said that they sended to panasonic company so i want to know the status whether you will repair or give the new mobile.

Yours faithfully
Siva

Upset with the panasonic mobile arc2..

kindlly requessstt to the panasonic service centre that plzz change my mobile bcozz its only twwwo days oldss

i have given my mobile to service centre .. he has alredy taken a 25 days for fixing the problem what i got in my mobile but when i got my mobile i have seen same problem is going on twice...
my mobile emi no is [protected] and the second emi no is [protected]
and my self is ravi gupta...i have alredy mail on panasonic mail id but i didnt get any kind of respons from the panasonic side...

Hi.
This is suraj singh from chandannagar, kolkata. I purchased panasonic 40C"/400D on 13.11.2015 ( Invoice no: 16/SA/1516/13259, SF no:[protected]. I am very dissatisfied with this product because after few month the TV was getting problem then I have complained to service center but no one came to me then I again registered a complained then the technician came and said the main part of the TV has damaged. After 1 an half month TV was replaced and now again its getting problem. It automatically switched off and on.

If this scenario persist the how can I advice my colleague, friend and family member that panasonic is a good brand. kindly reply my mail asap.

Regards
suraj singh
mail id: [protected]@yahoo.co.in

My name is jayesh kothari and i from ahmedabad, gujarat, india.

This is in context to my complaint regarding led tv. My complaint no. Is R[protected].

My 40 inch led tv was not working so i logged complaint on 7th of October 2016 through customer care no. On 8 th of October my complaint was attained. Service engineer said panel of tv is not working and need to replace the same.

Since 8th of october not my complaint is closed nor any body is giving proper reply. After many effort i got contact no. Of higher authority from service center. He is now saying after 10 days, this is model is discontinued by Panasonic and you will not receive panel, you have to buy new tv instead.

My complaint no. Is R[protected].

I want my complaint to be resolved at the earliest.

With regards

jayesh kothari
m :[protected]

I am madhav varshney from aligarh utter pradesh (202001) . i have purchased a panasonic mobile of cost 7000/- in November 2015. after 3 months of purchasing it's tochpad works aautomatically . i complained in its service centre . i have submitted my mobile 10 times but they cant resolve my issue .last time i have submitted the mobile in 6 th sep 2016, after three months of repairing time period they do not returned my mobile.

I am extremely upset with the service by Panasonic Service center Nasik, the official service centre at Cellage Enterprises Shop No.-1, 1st Floor, Kapote Meher Market, Wadala Naka, Dwarka, Nasik-422001 Phone: [protected], I submitted my mobile phone[protected] mobile is totally dad no display, now more than 2 ½ month pass but no resonance from service center, Every time they had a same answer that my mobile will be repair within 7 to 10 days. I have requested them a hundredth time to look into my matter but very poor response.

Dear Sir,

I had purchased a Panasonic Washing Machine Model No. NAF70B5LRB on 14th August 2016 from Reliance Digital, S.G. Highway, Ahmedabad. To attract the Customer Promotional offer was also declared by the company was

1 - WSM FREE ESTNL KIT and
2 - PAN DRYER EHND11A615.

Those two offers were not delivered with the Washing Machine at the time of delivery and ask me that those two items will be delivered within short period as it is out of stock.

After few days I got a call from Reliance Digital, S.G. Highway, Ahmedabad to take the delivery of PAN DRYER EHND11A615 as assured by the company. But WSM FREE ESTNL KIT amounting to Rs. 1999/- was not given by the company as it is offered and committed by the company. After few days again I received a call from Reliance Digital, S.G. Highway, Ahmedabad that offer of WSM FREE ESTNL KIT is withdrawn and will not be deliver by the company as the company achieved the Sales target on that day and I have to take Automatic Iron against WSM FREE ESSENTIAL KIT.

As the above Automatic Iron Press is delivered to me against Essential Kit which is tune of Rs. 500/- against the amount of 1999/-. But Automatic Iron is returned back to Reliance Digital on 25.09.2016 which is not acceptable to me.

After purchasing Panasonic Washing Machine Customers like me are Cheated by the company by withdrawn the free offer of WSM FREE ESSENTIAL KIT amounting to Rs. 1999/- and against WSM FREE ESTNL KIT Reliance Digital has given a Cheaper Automatic Iron. Now the question is that why should we accept Cheap Automatic Iron and bear the loss.

Is it the policy to cheat the genuine Customer like me by International Company i.e. Panasonic. Is it the policy to attract the Customer by Fake offers. Who will recover me the financial loss.

Therefore I hereby request the Company to refund me Rs. 1999/- to avoid unnecessary litigation against Cheating by the Company .

You are requested to please look in to the matter and resolve my complaint at the earliest.

Thanking you,

Ashok Verma

My name is akshat jain from tikamgarh mp I purchase a Panasonic eluga I phone and i was very upset with its service it touch was not working and i give to the shop from where i borrow it (padam shree in tikamgarh mp in state bank) and the shopkeeper send it to the service center under warranty period and when it come still not working and shopkeeper again take it and asking for1000 rupees in warranty period now what i have to do Panasonic service center have to take strict action against it.

Ear all concerns,

First i just thought to remind of the tag line - panasonic - a better life, a better world as my experience is totally opposite of this. Seems panasonic is now missing its values to customers. I am totally a technology evangelist and i am really feeling sad with the incident that happened to us.

I decided to purchase a new phone, searched many options (Online amazon, flipkart offers too) and finally choose pansonic elgua turbo rose on 2 - oct-2016 from vijay sales sector 18 noida (Please refer bill and model number attached) serial number - dlj013.

Suddenly on 10 oct there appeared a spot inside the screen and immediately i contacted vijay sales and got number of one panasonic's service center (Shubham telecom sector 15 noida) as i called on that same day the staff has left so next morning (11- oct -2016) i went to vijay sales outlet they refer me again to panasonic center i went there and due to dusshrea it was closed.

Now today morning as i am in office my husband went there and to our surprise shubham telecom (Panasonic service center outlet) experience was totally horrible and furious. There were two ladies sitting there totally misbehaved and actually abused my husband and said to leave the premises or give 5000rs and repair it. My husband told them that we tried to contact you from last 3 days but your office was closed, she said that none of our business (Aise to sab aate hai kya yehi karu kya mein) and they asked him to leave instead of many requests that at least check what has happened they said give 5000 else we have many customers to entertain.

My question is where now we go? We have nobody to tell us anything, who will guide us now?

Is this is all about panasonic? Is this your offerings to customers? Did we make mistake by choosing this product? Do we really deserve this behavior from a service center?

Complaint regarding not installation of panasonic tv
the mechanic of panasonic has not doing their work properly and making fool to the customers he has making me fool that I am coming, I am near in your area etc. the mechanic name is sonu and mobile no. is [protected] and i am requesting you to please take an immediate action on this problem otherwise it will become a big issue for you as well as for me also

I am bahadur singh, resident of chandigarh. A week erlier i had a problum in my led tv and i called the new tech electronics panasonic servise plaza to fix it.
(Address: sco-495-496, 1st floor, sector-35c, chandigarh, 160022)

They came and took my tv, they did not gave any of reciept or something and took 500rs also. Its been more than a week now, even after so many calling they did not returned tv. Its a complete hrashment. I want my tv and money back.

I purchased a water purifier but because of bad communication and absolutely no co ordination between service dept and the engineer asigned for the job i got annoyed and returned the product and i get an SMS saying request cancelled as the unit is working properly. if this is the case how will you rectify the mistake and give service to the customer.
i had a good opinion of the company and the product. In spite of so many advertisements in media from other brands i selected your product but this is the experience i had to face really feel sorry for the Product and Company.

Recently dated 15/09/2016 i purchase panasonic eluga switch mobile.in mobile hand book it was written that it support lte network. I purchased jio sim card and inserted in it but i am not getting signal. I visited 2-3 service centre of bihar but no one could help me. All are saying that it doesn't support volte. But it is written clearly that it is lte phone.

I am extremely upset with the service provided by Panasonic in Kolkata, the official service centre being Billenium Sales Service, 6, Chowringhee, Lane, Kolkata 700016, Phone:[protected]. I had handed over my cordless phone on 21/9/2016 for service (Job PAN486) which was in working condition without any display. The service personnel agreed to repair the display unit (the charge will be almost Rs. 1500 which I agreed). They made me visit the service centre repeatedly with various requests. Today, they returned the cordless phone in non-working condition and no display. I was surprised that no replacement was offered to me though they agreed that they are unable to register the receiver to my base unit (which can register two receivers) and hence this receiver has become non-functional. The very purpose of buying and using this phone for communicating and receiving calls in two rooms is lost. Please look into the matter and advice. I deserve a replacement of this phone because Panasonic has made a working phone non-functional.

Anup K Sen
[protected]@gmail.com
[protected]

I submitted my mobile phone named PANASONIC ELUGA SWITCH more than one month ago but to no avail. Everytime they had a same answer that my mobile will be dispatched within 7 days. Their policy was to return the repaired mobile within 25 days and if not repairable then they will replace it . I have requested them a hundredth time to look into my matter but they did not give any response to it so I had to contact the consumer forum.
date of sumbittion-1 September 2016
submitted at-KARE ELECTRONICS, KALKAJI, New delhi
IMEI no-[protected]

I had words with customer care executives of panasonic three days in a row, didnt find any response so far. I bought my ac on march 16 and its free service is due. Executives even respond properly, they always speak crammed line like: we are forwarding your complain and they done. They dont care why nobody responding or taking any actions on the request has been put by customers. Service request no is airconisr[protected].

My name and contact number is
Vikrant shah
[protected]

Dear sir
My name is sunny. I am from ludhiana punjab. I buy a new mobile. My model no. Is. Panasoniceluga-z
Imei no. [protected]. I am facing some problam in this phone. I reached at u service station but they are not gave any kinde of responde thay are only give time and they cant give propar response.
So plz kindly cheq the status and replay. Becouse i handover my phone last month but thay are not repair or give us propar information about my phone. If it is not repair so kindly replace my phone.

Thanks

Sunny
[protected]

Hello,
I have taken set for touchscreen mobile repair regarding job sheet no:kjasprj278816pi2127 i have deposited my set into panasonic service center dated 31 august 2016 till date i have not received any response regarding my set whenever i call to service center he sain my server is updating i have no information regarding your request.
My profession i am s software engineer (Android developer) i have to test my code into my smartphone i am facing so many problem last 26 days i can't understand why company in ignoring me just set is 5 month old.
I am facing big problem without mobile
I am going to file a case in consumer court again panasonic mobile
If company can not provide service in that case company has to shut down

Thanks
Pravesh goyal
[protected]