Panasonic India Complaints & Reviews

Hi Team,

Regards to Panasonic Eluga Note (Gold).

I had purchased the above mobile on 15th Nov 2016 online from Flipkart and delivered to me dated 17th Nov 2016.
After few days (15 days) I have noticed that the mobile body colour has been spread from the front side border corners which not expecting within few days.

I had communicated regarding this with Flipkart and they have stated that the Flipkart has been given 10 days replacement warranty and same period has been over. You can contact with Panasonic Service Center.

I had visited to Panasonic authorized service center too (Unique Infosystems and Telecom, The Mall, Malad-west) and it was very bad experience.

I have explained to the customer services executive regarding the mobile issue, so he had replied, we never give any warranty on body parts. You can contact to Panasonic Customer Care.

I had contacted Panasonic customer care too and executive has been communicated with authorized services center person. I don't know about their conversation, what they communicated with each other. After that call has been disconnected by service center person and he has been replied that we have never do anything regarding this issue.

I had called customer care again and now this time I communicated with another executive (pinky). I have explained same and she has given very silly solution stating that "Mam you can use back cover for your mobile".
Any common man have that commonsense to use back cover and I have already used back cover from day I have purchased the mobile and this not a solution for only 15 days used mobile.

I can understand if my mobile has been used more than 6 to 7 months and same issue I can face but now i am facing this within 15 to 20 days from the date of delivery. Try to understand my concern.

Kindly do the needful at the earliest.

Note: Request u to attend my call asap.

Dear sir/madam,
My self dipesh sharma and i am living in khopoli.my mobile handset Panasonic P 61 is submitted at your panvel service center from 18/11/2016.
The employees of your service center Mr.suraj and their colleagues are not give me the feedback of the status of mobile.2 times i visited to the service center at panvel and also call him so many times but every time i did not get the satisfactory feedback from him.i also has been submitted the checking amount of Rs.100 at your service center.
If your employee and their team are not able to provide the services properly to customer, so why you open the service center.
Every time when i called him so replied i will call you after 30 minutes and 1 hours.but nobody called me back.
Let i want to see after registering my complaint what you can do for me.
contact number of your panvel service center -[protected]
my mobile number - [protected]

With best regards
Dipesh sharma

Gd evening my led tv replacement issue has been done. But invoice copy and wall mount copy not provide me. My model no was th40d200dx. Service boy mr sanjay his mobile no [protected]. He told that company has forgot my wall mount kid. Latter he provide me. He also want some money from for this arrangements.in the mean time i was call to him several time to provide kit&invoice copy. He not entertainment. Pl do something to this matter urgent and provide me my requirements.

Dear Mr. Rama,

It’s been 35 days and the handset is still under process even today 05Dec16.
Kindly give new replacement for my handset as the same is not repairable. Every time I call your mobile support I get the same answer – “Handset is under process”.

Thanks and Regards,

Gracian Pereira.
[protected].

From: Mobile Support Pi [mailto:mobile.[protected]@in.panasonic.com]
Sent: 01 December 2016 13:22
To: Gracian Pereira
Subject: RE: JOB Sheet No :- KJASPMH5741116PI1758 - SUBMIT - 01NOV16.

Dear Mr. Gracian,

Thanks for writing to Mobile Support.

With reference to your email, we would like to share you that we shall dispatch your handset within 7 to 8 working days.

We sincerely apologize for the inconveincnece caused to you.

Our primary objective is to address your concern and provide resolution.

Regards
Rama Arora
Customer Support Desk

From: "Gracian Pereira"
To: "Mobile Support Pi",
Date:[protected]:42
Subject: RE: JOB Sheet No :- KJASPMH5741116PI1758 - SUBMIT - 01NOV16.
________________________________________

Dear Ms/Mr. Rama,

What is the time limit till what time a customer will be kept waiting without any assurance or reply.

This is really disgusting from such a brand like Panasonic.

Can you give me any confirmed date as my warranty period is also getting wasted and also the handset is not proper.

Thanks and Regards,

Gracian Pereira.
[protected].

From: Mobile Support Pi [mailto:mobile.[protected]@in.panasonic.com]
Sent: 01 December 2016 12:39
To: Gracian Pereira
Subject: Re: JOB Sheet No :- KJASPMH5741116PI1758 - SUBMIT - 01NOV16.

Dear Mr. Gracian,

Thanks for writing to Mobile Support.

With reference to your email, we would like to inform you that the complaint is still under process and we are in continuously follow up with the concerned department.
We will get back to you with the resolution as early as possible.

We sincerely apologize for the inconveincnece caused to you.

Our primary objective is to address your concern and provide resolution.

Regards
Rama Arora
Customer Support Desk

From: "Gracian Pereira"
To: "mobile.[protected]@in.panasonic.com",
Cc: "'cool.[protected]@gmail.com'"
Date:[protected]:13
Subject: JOB Sheet No :- KJASPMH5741116PI1758 - SUBMIT - 01NOV16.
________________________________________

Dear In charge,

I have submitted my Panasonic Eluga switch handset on 01nov’16 at the service center for repair, problem – handset not starting (completely shut down).
Today, it’s been 30days, I’m calling customer care mobile support almost every week and getting different types of excuse and only excuse from them, but no solid confirmation on my handset status.
I was been told that if the handset is not repaired within 25 days of span, then the same will be replaced, but still there is no confirmation on it either.
Today – 01Dec16 I called Panasonic mobile customer care and was told by her that there is no confirmation on the status of the handset.

What are you’ll upto, should I raise the query with customer redressal cell .

My handset has been repaired twice within the warranty period, first in the month of Sep’16 and again in Nov’16 (In process)

Kindly advise at the earliest and would be highly obliged if I get an replacement for my sick Handset.

Thanking for your support and Co-operation.

Thanks and Regards,

Gracian Pereira.
[protected].

Please do not buy any more panasonic items. Customer service is screwed up. I have raised complaint # r[protected] dated 03.12.2016 time 09.15 am. While raising they said it will be taken care in 24 hrs. Its been 72 hrs neither it got rectified nor got a call. No support at all. I managed to get the local contact in bangalore which is much worse. They didnt bothered to check the facts. They were talking about only their monetary benefits

Hi,
I have brought a tv model: th-l32sv6d in 2015.
Since last 2 week, picture screen of tv is visible blank (Black).
We have raised request, after investigation service engineer responded that need to change panel.
Concern: quality of panasonic product is just one year. Why i will go for a brand like this.
Hope you can handle it professionally.

Regards,
Akhilesh

I have a problem with the music system. It is a dvd player with speakers . I put some audio cd s and wanted to play. It did not play. The Cds are also locked pu inside the box. Kindy send somebody to see what is the problem. I tried with their call centre . They and the Manager of this are promised to attend. But 3-4 days are over. No result.
[protected]
Powai, Mumbai 400076

My name is Rajesh. I purchased a Panasonic 29'' LED TV
in Dec, 2013 from a dealer of Vaishali, Ghaziabad, UP. During purchasing I got 1 year warranty of this product. After 5-6 months, I found picture display problem and made it repaired by panasonic engineer after my complained.
He ensured me that such problem will not occur again. As soon as warranty period of 1 year expired, the same problem repeated again and again. Each time panasonic engineer came to my home and charged me huge amount for the same problem which is being occured regularly and he always tried to make new excuses when he visited my home to repair my led tv. I have spent more than Rs 15000 for this problem. I have very bad experience of this product. I have all ready post this problem in facebook panasonic india wall. And give the details of me. But yet your team member cannot call or
respond to my problem.

We bought panasonic eluga note through Paytm and is delivered today that is 28th Nov, 2016.on switching the device on we found out that the screen is defective. The screen shows a red spot at the bottom towards the ' back' button that is seen on the screen.v r afraid it slowly results in total defective screen.hence I request you to replace the set as soon as possible.

Have complained about the non-functioning of lights in the fridge but it's more than a month and the same hasn't been attended to. Despite repeated calls to the customer care & to the agency handling such service it has gone unheeded. It is still under warranty. About 5 days back I called up their customer care and got the number of the agency that has been assigned to handle this. And since then I have been calling everyday but except for 'engineer aa jayega' assurance nothing has been done so far.

I have purchased new phone of Panasonic month on feb after two months i was facing some problems with phone i have sent to service center and they give me assurance for 2 to 3 days,
But now months have gone again & again even now they are not provding me status of my, i totally fadeup going to file case on this matter.still 9 months gone.pls guide me.

Respected Sir/Madam,

My name is "Jigisha Vaja". I am hereby with most dreadful complaint for your Panasonic's worst after sales service from customer care as well as your service station in Vadodara addressed

Contact Person : Amit Kumar

Email : [protected]@gmail.com

Contact Number : [protected], ,

Address : Ug-21, Concrde Building, R.c Dutta Road Alkapuri, Vadodara, Gujarat, Vadodara, Gujarat

I have purchased Panasonic Eluga Switch (Gunmetal Grey) on 7/11/2015.
from SK Infinitetrade PVT LTD addressed

1-3, 10-12, Tower A, Basement,

Kunj Resi Cum Plaza, Near Polo Club, Rajmahal Road,

Jawaharlal Nehru Marg, Vadodara, Gujarat 390001

Phone:[protected].

Due to handset power on/off and hardware problem, I submitted my handset to your above mentioned service station on 13/10/2016 which is in warranty period.
I am hereby sending you the scanned copies of my original Bill of the handset and and job sheet received from the service station during submission of my handset.

From the day I have submitted my handset in your service station date : 13/10/2016 with a positive hope of receiving an excellent customer service, The concerned person from the service station at that time told me that my handset will be serviced and repaired within 20 to 25 days. But till now that is 25/11/2016, I have not received my handset neither I am getting any response from your service station or by your customer care service number [protected]. I have each and every recordings of your customer service which is necessary for me to prove to you that how worst customer care service is provided by Panasonic company to its customers.

So it is my humble request to you to take a quick action on my complaint or else the last choice I am having is none other than to complaint in "Grahak Suraksha" to your Panasonic company.

Hoping for your positive and quick action

Yours faithfully,

Jigisha Vaja.

Warranty of years is expired on 25.09.2016 now led is not getting on, as per service center panel is to be replaced by new one. After flickering turn off automatically. panasonic LED 42 inch 630 d smart. The incident happens in Aug-2016 but it get repaired automatically after one hour now again it happens on 12.11.2016. pl help to solve the problem.

I have gave my mobile in the service center named "'anu mobile gallery'" from hanamkonda in warangal district of telangana . I have given it more than a month ago still now it did not receive it, they are still asking me to wait a week i have waited for 4 to 5 weeks and this is not funny and they are not even giving me the job card number to complainand they have not even updated the status of my mobile ..what the hell is this ...please help me to get my mobile back and I will never again do a mistake by buying the panasonic products.
Thanku

I had purchased a 32 inch led tv on 25/09/2014 and with in 2 and half year it gone to shut down and not working, i called to your service person and after checking he told me it's a backlight issue and it will take around[protected] inr for replacing the article and i agree but local panasonc deler good luck enterprises employee take my tv after 3-4 month the owner told me for repair about 6700 inr. I shocked and request to return my led.

I have purchased this led product with a trust on panasonic but now i'm very disappointed and will never trust on your panasonic company because of this experience.

Dear sir,

I would like to inform you that my mobile panasonic p-41hd is under warranty, all of sudden screen hanged up, while submitting my mobile set at service center they were charging rs 4900/-. According to service center liquid fail.

If liquid fails then where is my fault, set in not physically damaged, no water or any liquid enter in the mobile. Please look in to the matter. I am enclosing the job sheet for your reference.

Sir i had purchased a led panasonic tv from girias richmond road bangalore, and also insured for another year 2016=17, last month all of a sudden the speaker gone out. We registered a complaint through customer care and also through face book, it took a weeks time to send a mechnic. One individual from your company came and told that the speaker has gone out and it is chargable and demanded rs 1800/- as service charge, and i requested him to bring and replace it, he went back and did not respond again on repeated reminders another engineer was sent who inspected the tv and conveyed that the speaker is ok and the mother board has become defective, which may cost more than rs 12000/-, i showed all the relevant papers and the insurcnce documents. For which he told that the insurance people will replace the defective parts and demanded rs 1800.00 as charge, and again after a couple of days i received a message from the customer care stating that the speaker is ready and arrange for the payment. I desperately just conveyed the feedback given by their engineers, and requested to do the needful, the very next day they have sent a message stating that your request r[protected]h has been cancelled due to reasons customer not available/reachable. Sir, i request you people to kindly take the issue seriously, we customers sacrifices most of our needs and arrange money for purchasing such items relying on the brands for people like us rs 60 to 70 thousands is a big amount, its being paid out of pension and hard earned money etc. But once the items are sold the employes and workers play with our emotions and they ignore the need of the customers etc, its almost more than 40 days. The tv is ideal hoping every day the company will send the mechanic and get it repaired. But no positive resonse, . I hope the monitering team will understand. . Like me their are many customers please take it serious and dont disapoint the customers. My tele no is [protected].

Hi their, this is regarding my led 55inch tv complaint, it's been more than 5 weeks and am still not getting any confirmation when my Television going to replace because the customer service in jammu unable to order the part so they emailed for replacement. Really frustration at the moment because company like Panasonic not working properly regarding its services.
Please help me out or take ur box and I love to purchase some other brand.

Name:- Gurmeet singh
Service request:- R[protected]

Sir, I am Rahul Rajawat .I am live in Dhampur. My problem is 4G network problem in Panasonic Eluga Switch Mobile.I gave my mobile in care for one month but my problem is not solve.care person return these mobile in panasonic company but mobil network problem is not solve.sir, plese help me my mobile problem and it's other problem is heating.
My mobile number is [protected].

Sir / Madam

I am using Panasonic Eluga -12 Model since last six months . Recently i was facing problem of network connection and for this I have given my mobile to the Panasonic Care Zone at Lalpur, Ranchi, Jharkhand on 21.10.15 . They have given me Job Sheet bearing no.KJASPJH841016PI13365 & ASP Code is KJASPJH084 in which the delivery date has been mentioned on 21.04.16 . But when I went there to collect then they told that my mobile has not come from company as yet . They said that before coming I should gave a ring on given no but when i tried to call on given number, no one has picked up the phone . Then again on 09.11.16 I went there for collection of my mobile but same answer has come out from them . For not getting my mobile phone on given time I am suffering irreplaceable loss and harassment too .
At Panasonic servicing center there are others peoples also who have similar complaints about their mobile sets .

The working style of the Panasonic servicing center are not at all good towards customers . If no action will be taken against them then it will boost up the their morality and it will effect the customers of Panasonic as well the reputation of Panasonic .

It seems that this information / complaint is enough for taking action