Panasonic India Complaints & Reviews

Dear
Sir,
I have submitted my Panasonic Eluga Mark mobile phone to Panasonic Service center many time but I don't get permanent solution yet. I m not satisfied with Panasonic service one time they change my mobile phone Board(PCV) they have take one an half month after change the board my phone not proper working and I have many time visit Panasonic service center n I m Losing my mobile phone warranty period time too & I have never used my phone in property from perchancing date for 1 week yet, the problems of my phone are always going on & now I m totally tired thats why m writing to you(Sir), I request to You(Sir) Plz Rectify my phone is already in Panasonic service center more thn 1 Month as possible. And in 19th August when I was go to Panasonic service center they reply to me that I can call to customer care Toll free number and ask them what is my phone status but when I was call to Customer care they reply to me that my mobile phone is UNDER PROCESSING then I just wait for 4 to 5Days but today when I call to Costumer care they still reply me same that You just wait for 4 to 5Days.
Job sheet no.-KJASPUP274716PI13408 & IMEI NO.1 -[protected], IMEI No.2 - [protected].
Plz Resolve my mobile phone & Extend Warranty of my mobile phone Panasonic Eluga Mark...
Mobile. No. [protected]
Email Id- [protected]@gmail.com

7/10/2011 - purchased 42e30d - warranty 3 years.
7/10/2012 - panel broke down
2/1/2013 - replacement given after 85 days th-l42et-5d
23/6/2014 - panel broke down
9/9/2014 - replacement giiven after 69 days th-42as610d
7/7/2016 - panel broke down. Have been informed panel needs replacement for which rs.26, 500/- is payable. I do agree to this as quality of product is suspect. How could 3 tvs panel break down within a span of 4.5 years not to mention the mental harrassment, deprivation from enjoying viewing t. V programmes and deficient service provided.

सर मैंने panasonic mobile p55 novo फरवरी में खरीदा। जो कि अब ऑन नहीं हो रहा है। उसे नेेहरू पैलेस सर्विस सेंटर पर दिखाया तो वो बोलेे कि वह यहां पर ठीक नहीं होगा, दिल्‍ली में होगा। जब मैंने फोन को दिल्‍ली में दिखया तो वो बोले की इस मोबाइल पर सील नहीं लगी हुई है। या तो सील लगी होनीी चाहिए या फिर जयपुर नेहरू पैलेस से कोई लेटर लेकर आओ1 जयपुर वाले कोई भी लेटर को देने से मना कर रहे हैं।
फोन का बिल अटेच है।

I Had purchased a Panasonic Window AA about three months back and at present AC in s under Warranty period.

As this new AC was not working, I lodged a complain with Panosonic customer Care about two weeks back ( Service request No. R[protected] .Ac was taken for repairs on 17/08/2016 and has not been repaired/replaced so far. There is no assurance/feedback from any body as to when Ac will be delivered back .
This is a new AC and I request for immediate relief.

Regards

Sushil Kumar Jain
Tel [protected]

Hi.. This is regarding my mobile phone p55 nova is under warranty there is software problem in hand set as per customer care officer and service centre we cannot handle this because your display is damage is mentioned any where in case on of damage software cannot updated.

Service centre return if want updated your software you want pay 250 / rupess this is not matter of rs 250 /- is matter of sanctification

As your customer care officer there is company policy where its mentioned in warranty card in case of any minor damage you cannot see mobile phone

Waiting for early reply

Rajeev puri
[protected]

Am buy a phone 9 july 2016 bt a problem is this a phone during back automatic an am gone to survice center am so this advice me local survice center n he is not a done this matter pls do this am so sad n my family got me abuse yll am guilty feel n my phone bad am full pay n my bill is right pls sir do this now anyway my all family use panasonic phones n we all reject this phone only this phone problem!

I submit my phone in panasonic service centre Ranchi for repairing my phone touch has not working properly then he says that we change his touchpad but after 1month and 25 days his not repaired his always says that parts are not available and lastly his says that your phone is not repaired and he return my set without repaired. my set has under warranty. i giving you his job sheet no- i take his xerox copy.

Respected Sir,
I have purchse the mobile handset of PANASONIC P41 BLACK, IMEI NO. [protected] From TELEPHONE SHOPPEE at pune on dt.21/2/2015 and on dt. 29thJuly 2016 my handset will not be charged. So I went to pune at KARBONN Mobiles for repairing the mobile. They told that the part of mobile will be damaged so that part must be changed. From that day the co. will not sent the part of that mobile. I have so many problems without mobile. So please sent my part as soon as possible.
So Please sent the part of mobile immegiately.
Thanking You

I own a 32" LCD TV of Panasonic make. Over the last month the TV developed a snag and a faint sound has started to come from the rear of the TV. We registered a complaint with the company and a service engineer visited my residence. He could not diagnose the problem at the site and instead took the TV to the repair centre for a couple of days. The TV was repaired claiming that the sound was due to some weakening of soldering on the motherboard. We also paid duly to the service engineer. However the problem was not solved and infront of the service engineer we pointed out. He claimed that the service centre will arrange for the TV to be picked up. But so far the Service centre has been making excuses for not picking up the said TV. Its now close to a month an no action has been taken. Due to lack of and poor service not only will my TV become redundant but a exclusive and reputed brand will diminish in value. Hope complaint reaches the ears of the senior management through social media.

I purchased this Tv on 25th July'2014 ie just 02 years, 01 month back for the sum of Rs, 47, 000.
The panel of the TV ie the screen has gone bad & Panasonic is asking me to pay them Rs 27, 900 to fix the screen.
I have been in talks with Mr Shravan Pawar( Branch Servive Manager) &'his junior Mr Amit Mishra. After days of endless calls ( from my side, they never bothered to call back, ever) I was told all they can do is offer an 10% discount.
My question is, a good company like Panasonic, expects its motor component of the tv to just last for 02 years . We, pay huge amounts of money expecting the product to last well beyond the warranty period & they expect us to pay more than half the amount to get the panel fixed.
Is this the quality & Servive that Panasonic is providing?
Hugely disappointed in Panasonic products & the callous attitude of its managers. Was expecting better service, in all respects.
I made an investment in buying a Panasonic tv, thinking Its a good quality Tv & it will last & work well but unfortunately the very heart of the TV- the screen/ panel went bust & Panasonic wants me to pay Rs 27, 900 to fix it. Where is the justice in that?

I have logged Ticket #R[protected] on 7-Aug. Panasonic service center technician came to my house on 8-Aug and took the part (PCB) for repair/replace. That time it was under warranty and I was told that within 3-4 days they will repair/replace that part.
It's been more than 18 days now, I have neither received the part repaired or replaced. There is no update from Panasonic why this ticket is still unresolved and unattended.
How long does it take to replace a part? One month? 2 months? Company did not give me any clear answer on this. Will it be replaced? If yes, when? If they cannot replace the part, why they are holding it. They should send me in writing that they are unable to do that. They cannot make a customer waiting for infinite period for a part replacement.

Dear team,
I am very frustrated your services because almost one year concer n regarding my led but never response, every time complain number generated and after two days received reply your side complain cancelled due to estimate not approve.
But you do not understand my concern seriously because never take a time to resolve my issue
I want to call your service head immediately kindly share mail id or number.
Just simply revert my question??
1. My led in your service center dated 18/10/2015 so this is my mistake if parts are not available.
2. After 1 months your service center committed to me depreciation reimbursed rs 4500/- so why change your commitment after 8 months then he was say that parts are available estimate rs 20000/- why i am approved this amount pls clarify.

3 i was demanded my led return on same condition so why handour on dead condition, because my led in working condition handour to your service center complain only picture hanging. Job sheet copy attached pls find and estimate received on 11/06/2016.

Very poor and pathetic service by your service center.

Waiting your service head call or reply regarding my concern.


Sent from my iphone
Atul thakur
[protected]

Hello

My led tv which i purchased around 5 months ago is dead since last 6 weeks now.in spite of multiple follow-ups and complaints nothing has been done so far. I am surprised by the slas you guys follow and if anyone monitors these srs. Last time local service center told me that my tv needs panel replacement and they are arranging it. After 2 weeks they told me that panel is not available so full led tv will be replaced so they need more time. Today again they are saying that panel is now available and will take 1 more week. Not sure what to do now. Every time i call the local service center, they ask for another week.
Sr number r[protected]
Service center manager is dharamveer [protected]
Service center # +[protected]

Thank you
Rahul
[protected]

Dear Sir, I purchased a LED Tv to the Shree Balaji Sales, Address. Old G. T. Road Palwal (Mob. No. [protected]) vide Bill no. 1028 dt.[protected]. And he provide me 2 year warranty which is also mentioned on bill. But now when my led Tv is not working. It is not showing any image when I start it. First I contacted to seller, he told me that register a complaint to Panasonic. Then, I contacted to customer care of Panasonic company, first they registered my complaint (complaint no. R[protected]. And without any reason they close my complaint. Now again I registered complaint 2nd time and complaint no. is R[protected]. Now Panasonic is not repairing or changing my products. Kindly take action in this matter.
Your co-operation in this matter shall be highly appreciable.
Applicant
Murari Mishra
H. No. 681, Jawahar Colony
NIT Faridabad
Haryana 121005
Mob. No. [protected] E mail : [protected]@gmail.com

Dear sir, i purchased a led tv to the shree balaji sales, address. old g. t. road palwal (mob. no. [protected]) vide bill no. 1028 dt.[protected]. and he provide me 2 year warranty which is also mentioned on bill. but now when my led tv is not working. it is not showing any image when i start it. first i contacted to seller, he told me that register a complaint to panasonic. then, i contacted to customer care of panasonic company, first they registered my complaint (complaint no. r[protected]. and without any reason they close my complaint. now again i registered complaint 2nd time and complaint no. is r[protected]. now panasonic is not repairing or changing my products. kindly take action in this matter. your co-operation in this matter shall be highly appreciable. applicant murari mishra mob. no. [protected] e mail : [protected]@gmail.com

Mobile have given to service centre for repair 3-4 times within warranty (For july 7-10 days & july 3oth as per jobsheet no. Kjaspdl108716pi48629). Till date i hv not recd any proper response. Pls issue new handset due to various problem in ur handset & parts not found in company as per executive working. Pls checks my & ur executive recording. Pls confirm the status within 48 hours.

Thanking you
Sandhya
M. No. [protected]
Email id : [protected]@gmail.com
Encl : bill ^ jobsheet

I have purchased a 200liter fridge from Shekhar Panasonic, Meerut on 21/09/2015.
My fridge is not working properly.
The problem is related with cooling system. The freezer unit is working normally but the rest unit there is no cooling so that the items placed there become no longer fresh and goes to dustbin.
Please resolve as soon as possible

Shiv Aggarwal
Meerut
[protected]

I have purchased panasonic eluga mark smart phone in the month of february, 2016. After one month of purchasing, the phone started giving problem like, low voice, automatic switch the phone etc.in the month of july, 2016 it started showing low battery and switched off automatically, even battery was full charged. I went to service centre, they repaired it, but again after one week it started giving same problem. Again i went to service centre and given the phone for repairing and it is lying with them only.

I request you to kindly replace me with a new one.

Dear sir/mam, i purchase panasonic -32 Fhd led tv-32efd. my tv not working last one month and i complaints your customer care but not replie aur not attend my problem. i have many time call your customer but not assurance your problem solve. i request please solve problem immediately other wise i applied consumer form. i have two child daily problem disscusing tv problem.

reg; puran chand
A-332 BUDH NAGAR INDER PURI NEW DELHI-110012.
ARTICLE CODE;[protected]
SERIEAL NO. [protected].

I had ordered a full-auto machine on 6th aug 2016. The machine is damaged and i was assured a replacement within 2 days on 8th aug. Since then, every time i call i am convinced i will get my machine in 2 days.

It is more than 12 days since my purchase. I am facing many problems because of this. There is no definite response. If they cannot provide a replacement i want a refund.