Panasonic India Complaints & Reviews

I had ordered a full-auto machine on 6th aug 2016. The machine is damaged and i was assured a replacement within 2 days on 8th aug. Since then, every time i call i am convinced i will get my machine in 2 days.

It is more than 12 days since my purchase. I am facing many problems because of this. There is no definite response. If they cannot provide a replacement i want a refund.

I had purchased panasonic air conditioner on 27/2/2015. From vardhaman electronics kandivali (W) mumbai. But the piece given to us is a faulty one as the gas keeps leaking every three to six months.
Inspite of repeated written complaints the response by the after sales service personnel is pathetic.
The people do not lift the phone lines. We spoke to mr. Jaikumar landge and mr. Bhupender singh. They assured us service and then stopped picking up our phone or giving any kind of feedback.
Panasonic has the most horrible and useless service staff.

This is my second complaint that i am raising in a single day for the awesome service of panasonic, i had raised my complaint in the morning stating that after numerous calls on the customer i still failed to get a person to come to give a demo for my washing machine, i got a call from mr. Rahul stating that it will be resolved soon. But yet no resolution this query. I am just wondering if i can return my product as it is useless dealing with folks

I have purchased panasonic eluga note last saturday.
1. It has 16 mp camera but the quality is not same as 16 mp.
2.in this mobile, the battery has much more time to be charged. It takes approximately 7 hours to get fully charged.
The usage of fully charged mobile is 6-7 hours only.
So i want to know that my moblie is a defective piece or is that mobile' nature.
I totally disappointed with that.
Overall phone is good but the battery charging problem is a big problem. I m not able to work with that moblie because most of the working time it is in the charging point.
I want to replace my mobile.

After aarti at iscon temple ujjain, i was purchasing some items at the counter there, and somebody stole my phone on 15th aug 2016. It is there in the cctv footage. Also made complaint at madhav nagar police station the same day.

Also tried panasonic customer care number[protected] after trying for last two days today my call was picked up by panasonic customer care guy. I asked him to help me to trace my mobile and also provided the imie number ([protected]) but he told me they cannot help in either tracing or blocking the imie number)

Kindly register my complaint and help me to trace the phone.
Dr. Vandana sinha
Jaipur
[protected]

Dear panasonic india

Please help me understand where should i go and dump my brand new panasonic led tv purchased just a month back and used for merely 2 days. I hope this will not tarnish the brand image you have created over decades.

Your service center people (Sector 31 gurgaon) are most rude people on the earth, they have already made up their mind that defect is due to external damage (Which is not visible to my eyes). You people are so smart to close the complaint without even speaking to the victim (Read "your consumer"). The victim would keep on calling your customer care and you would bother damn to inform that your case has been rejected and not possible at your end to get it fixed under warranty?
Why panasonic why?

In the end, i am not going to beg you any further, and all i am asking you to suggest me the suitable place to dump this useless brand new led tv.

Having said that, i advise you not to push me to take an action that may not be palatable to your brand image.

Complaint reference numbers - r[protected]

Your faithfully (Sarcasm intended)
Amit arora

I purchased panasonic tv. The tv is still in waranty and its tv panel is giving issue as per the panasonic technician and needs to be replaced. It is almost 20 days now the technician has to still get approval from the panasonic company.
I have been following up with this technician from last many days.

Kindly do the needful at the earliest.

Reference number of the issue - r[protected]

My name is vicky, i have submitted my panasonic t45 (Under warranty) at vasai service center. It was said that, its a serious touch screen problem of which needs to send to the repair center. It was said that it will take around 15 -20 days that is maximum period for repair.

I have submitted on 19 jul, 16 and today is 16aug, 16. So much days only to repair the touch screen??? Hats off to the service of panasonic!!!

When ever called to the person, he says (Agar ayega toh hum call kar denge aapko) come on this is not my answer to my query!

I have bought your mobile and it was under warranty i prefer to give it to you, itna samay lagta toh main khud banwa leta, why would i have send for servicing.

For mumbai phone, it been send to delhi for servicing...in this world of globalisation you are so restricted to have only one service station for the states!!! Anyways its not the major concern, if it was than the courier companies should have died!!!

I want my mobile back as soon as possible, am not here to call the vasai center or the panasonic delhi center (Called, but no response... Pathetic!!)

I have attached my customer copy, please find the details and resolved my issue!!!

Regards,
Vicky
[protected]@gmail.com

Hi, i have purchased a panasonic ac from patra electronics cuttack in sept 2015. After six month only it started creating problem. Then i contact to the customer care and they sent some technicians for servicing still after some days same problem arises. My ac is on warranty period.. Before few days i complained about the probelm but after servicing it remains same. So kindly replace my ac as i m totally not satisfied by your service same problem arises everytime.. Its tottaly not cooling..

Dear Sir/Madam,
I had booked a SMART TV from Meenakshi fan house, Madurai, Tamil Nadu on monday(08/08/2016). that day they dint have stock so they promised me that they will send three days later. and today (12/08/2016) at 11 p.m.(night) they delivered the SMART TV with seal opened box. soon i called the Bajar Deen, the Sales Head regarding this. He replied that PANASONIC company itself send the product seal opened and so the store. but i doubt to accept the product whether it is original or any duplicate with your brand name. so help us what to do further. Thank you. P. Rajagopal.

Hi...

This is to inform you that i have purchased a panasonic LED TV from VIJAY SALES lajpat nagar and i am facing lot of problem in that TV ... i have contacted customer care and someone from your company came and checked it and then again after two days i faced problem and then again i contacted your customer care ... but no one came after that .. They say that tv have a problem of mother board and now i want the whole TV to get replaced because its horrible now and its been 1 month now that i am facing problem ... Is this is the kind of service that you people give and sell products in the market ... Please rectify my problem ASAP.


This is a formal complaint that i am lodging at your email id otherwise i will go on social media and some superior guys from your company and will contact them.

Tv in the name of ANJALI SETH PH NO - [protected]
CODE[protected]
DATE OF PURCHASE[protected]

I had purchased mobile phone panasonic eluga icon 4g from vujay sales, opera house on[protected]. After three months there was no network service showing in both the sim slot. I had taken the mobile to there authorised service centre to m/s. Kaiser electronics, crawford market, mumbai and given for repair on dt.[protected]. My job sheet no. Is kjaspmh190716pi22536. They told us that they sent the mobile to the company for repair. Almost one month has passed no response and no mobile. The customer care no. Is also not reponding. I had also sent email to there customer care but no response.

Please help.

I had complaint on 17th july'16 at call center number for my ac which was newly purchase. My complaint no is airconisr[protected]. 2 times i had raised my complaint but no body visited at my home i had received a number [protected] (Jalim shekhawat) from call center and when i called to him he said i am sending some one for solution. Still no body visited for check and resolve my complaint!! I think my ac is damage and no responce from panasonic.
Kindly resolve...

As we told to the company our TV not giving display on 29th Jul 2016 but after this so many times we told them still nobody was contacted us for repair and they told we are solving your problems company gives us repair person he told us that no I am not coming like this is happening from first day.

The battery of panasonic eluga a mobile purchased on dec 13 broke down yesterday and i approached panasonic service centre m/s satyadaya timeless shop, amritsar and got replaced battery bearing no. Eaob[protected] vide bill no. 3652 dt 8.8.16. The same is also found defective and cones down within a hour. Kindly ask your above centre to replace the same with a new one immdtly. From harminder singh mobile [protected]

Its very disappointing service it didnt got updates from one year and this Panasonic p55 novo smart phone is still running on android kitkat i think they are not fit for manufacturing mobiles because companies like lava intex micromax and other china mobiles are having lollipop os but this panasonic its total faliure and now
They released marshmallow after lollipop and they are going to release android naugout but till then is this phone gonna run in kitkat now i am repenting for buying this phone so my request is atleast send few good updates or shut that damn production of mobiles because there are many companies which take good care of costumers.😠

Panasonic has reduced its quality standards, I bought LED TV 40B6DX in 2014, not completed even two years one day suddenly the TV stopped showing video, the person from Panasonic said that the panel needs to be changed which is like half the cost of TV, if this is the quality standard the company is providing, why not to go for small brands, which are cheap, will work for like 2 years and then buy a new one. Pathetic Quality.
The incident happened on the 8th of July.

Complaints not resolved till date but got this msg on[protected] "customer, your service requestr[protected]has been completed. For further assistance please call on [protected]/[protected]."


Still waiting to get the compliant reslove.
I had compliant online on 11 july2016, regarding issue with the display. After that engineer visited and told that "there is problem with the panel and it will be replaced", from that day i am waiting waiting and waiting. Every time i call service center they say just 2-3 more days, and it about 1 month now. Please look in the matter or make me know the actual reason of closing my compliant with resolving.

If the compliant is still in process to be resolved then why so much time is taken, please make me aware.

An unhappy panasonic tv customer.

Rajendra prajapati
Mob-[protected]
[protected]

I brought a new TV (Model: TH-32C460DX) on 16/07/2016 from Paytm. I raised an installation request that day itself. Then I found that I didn't get wall mounting stand along with TV. I informed the same to service center. They told that they will provide the stand on chargeable basis for Rs1400. As the price was too much, I told them that I will buy the stand online and raise a new installation request after that. They agreed and closed the installation request. I ordered the stand and got it yesterday. I raised a new installation request and the technician came today. He is telling that the stand is complicated and he needs Rs.250 for installing it. The stand is a normal adjustable wall mounting stand and just needs four screws for fixing in wall. I don't understand how it is complicated. When I refused to pay the charge, he didn't do the installation and went away. He also closed the job card created for free installation. This type of service is not expected from Panasonic. I am not able to use the TV even after 3 weeks since I got it.

Dear Team

With the very upset i want to say that i have brought 1 Panasonic cell-phone from Big Bazar Vasant kunj New Delhi at 26 june 2016.
two days ago randomly my phone has got off and now it is not getting on.
i want to know how's it's possible that with in 43 days phone can spoil like this.

Thanks & regards

Sudhakar Singh
M- [protected]