Panasonic India Complaints & Reviews

I had submit my phone panasonic aluga in service center chhindwara (Second floor mansarovar complex) in 15 jun 2016, job sheet number is kjaspmp176616pi203 but still not received my phone, i already called more then 100 times in the call center but they told your phone dispatched in 7 jun, its almost 10 days complete but no information about it, also custom care executive denied for ecsclate my issue,
So please help me..

Regards
Neeraj sharma,

My mobile is hang on condition i took your service center format software but my mobile is not working when i paid 350rs

I am alok kumar singh. i purchase my first panasonic brand mobile eluga-a2 june 6, 2016. within 10 days of purchase my mobile screen having problem. i show it your service centre name sky care centre allahabad. they told touch screen having problem. i communicate with mobile support pi. they told that "they try to resolve the same at the earliest. we will get back to you with the exact status". but after 15 days i don’t get the exact status of my panasonic mobile eluga-a2. now they not response to my email also. please assure me to give back my money of panasonic brand mobile eluga-a2.

Job sheet no: kjaspup482616pi1686
Asp code: kjaspup482
Date:[protected]

My product Panasonic led tv
model no.TH 32 C401D/2014
Display left side vertical line.
display setting problem.
display brightness, color, contrast
i this product manualy settings operated but 1/2 minute automatically high brightness & contrast.

Dear sir,
I have purchased one Panasonic sa-xh105 home theater system, but remote is damaged recently so Now this home theater option is not access without remote so kindly dont purchase this model home theater system .

Note : alternative option available for this home theater plz anybody contact my mobile or whatsapp - [protected]

The service of Pandit Patil and Shravan Pawar in Goa is just pathetic. They do not pick calls nor reply for the messages and do not have manners in talking to the customers. My TV's display has conked of on 6th July. I was told that it will be replaced with a new one. Till today not received. If I do not get replacement by tomorrow ie by 11th July afternoon I shall be filing case in consumer forum.

I bought this washing machine through flipkart on 26 nov 2015. by the month of february the machine started troubling, the water level sensor didn't work so the machine cycle wont start. so i contacted customer support and they sent me service engineer after 3 days. he found the issue and told that the relay sensor has to be replaced and get it done. after several follow ups it was completed after a month and it was working fine.

Again after two months i. e by june the machine got broke. after the water level stopping the machine cycle wont start. so i contacted cc the sent me service engineer and he couldn't fix the issue. he told that he would get expert technician for the job.

So i waited for a week but no response then again i contacted cc they told that the job as been completed.

The main issue is related to panasonic customer care they are outsourcing their work through g. k aircon servicesthe service engineer came with expert technician but didn't solve the issue don't know what he is expert on.

Then i received the text as the washing machine has been put for observation don't know what that means in their terms.

Till waiting over a week contacted cc the response is that it has been completed.

O again i registered the complaint that they told they will transfer it to senior official regarding this. but as never done as i came to know calling them after two days that my request has been cancelled.

Don't know how they can cancel a request without completion.

The panasonic customer care are so hesitant that they don't even provide with their service head email id on request also and don't care about customer service.


One of the worst customer support by panasonic chennai.

Below is the mail sent to panasonic helpline
Dear sir/madam,
We wish to bring to your kindly notice in reference to the the complaint registered on 2nd july 2016 vide
Complaint no. r[protected]f, we were informed by the service centre engineer that the faulty a board is not available with the company.

We are absolutely shocked and astonished at the fact that such expensive tv models go obsolete in mere
2-3 years time frame and no parts are available with the company.

This particular model of tv th-l42et50d was provided as replacement to us on 10/02/2013.

I would like you to work out the solution for this problem at the earliest.

Furthermore to add we are well aware of the companies policies but at the same time wish to bring to your notice that i am one unlucky unsatisfied cutomer who had spend lot of money to buy panasonic tv and it happened to be the biggest mistake in my life. two times the tv was replaced after wasting lot of time and energy. and now again stand on the same cross roads after three years.
I dont mind paying for the cost of the component, but its nonavailability is what makes me furious and hurts that make be beleive that panasonics brand is one pathetic tv product.

I request you to kindly resolve this issue asap.

With regards
Ferial dias

My phone Panasonic P55 had been stolen Today Wednesday 06 July 2016 I have been buying Furniture from a Rajdhani Furniture House at Rehabari Guwahati, around 01:30 pm on 6th July, 2016. I realized my mobile was not with me. I am sure if it has been stolen from Furniture House while charging. I request you to kindly file my complaint and take an action on this. My phone was a White Colour Panasonic P55i. The IMEI of the Phone are:
- [protected]
- [protected]

I have blocked the earlier SIM and apply for reissue the same number.

kindly help me in tracing it. The color of the phone is White

I have purchased panasonic eluga l in the month of july-2015 and it was deposited to panasonic care in kalyan dist - thane maharashtra due to hanging problem on 03/05/2016. the mobile further sent to their higher hqrs in delhi for repair but after elapse of 02 months no reply neither phone received from panasonic hqrs. after getting information from customer care on no.[protected] they informed that your mobile repair is under process and will be sent in 5 to 10 days. the job sheet no is kjaspmh046516pi56352.

Sir,
My self Sanjay Mishra, I have Complained three time in your tool free no. [protected]. My first complaint register no is. R[protected] dated 30.6.2016, But no respons so far. My second complaint register no. is R[protected] dated 1.07.16, and they have responsed next day i.e 2.07.16.They send service engineer and checked my Panasonic air conditioner machine, and he told me for servicing of machine, sensor replacement and gas refiling as well.The total cost for above mentioned work will be approx Rs. 3200/- . Afterthat, he did not come next day i.e 3.7.16. then i called at your service centre, they told me that we cannot response immediately, because employee used to come in late specially in sunday. Then i called in tollfree no, they told me that your complaint hasbeen cancelled and provided me service centre owner phone no and area sell manager phone no as well. Then i have registred new compaint on 3.7.2016.
Therefore i request you solve my problem and take proper action on service centre for their negligence

I bought an panasonic ac on 24/4/2016. It was installed on 30/04/2016. After one week i complained to panasonic service due to non cooling. The man who came to find fault told that gas has been leaked. The installer men came few days later and filled up the gas. After 2/3 days later i felt less cooling and complained to service centre. The company engineer found that gas has been leaked again. I requested the panasonic company to change the product.In reply they informed me that they would repair the product only. I denied the offer and insisted to replace the product.In two months i have use it hardly 10 days. I want the company to be punished for their harassment to set an example.

I have registered a complaint for low cooling of my refrigerator model no : BU343LHIN on toll free (ref no : R[protected] and technician visited my house i paid him service fees he told me that within 2 hours you will come to know the effect of cooling but nothing happened. and i got a msg from panasonic that complaint has been resolved.
I registered another complain t(ref no : R[protected] technician visited again and replied with same ans as above but this time i didn't signed anywhere i told him that after 2hours i will let you know but within 30-40 mins i again got a message that complaint has been resolved.
After talking on the toll free they are saying that it is upto service centre they intimate us for resolving of complaint and we have no procedure of consumer verification for the same.
It has been 3-4 days since I feel very frustrated by this behavior

I have purchased Panasonic Eluga S5 from Dashmesh Khalsa Mobile vide bill no. 29002 on 8/12/2014 bearing I.M.E.I. [protected]/[protected] of amount 11, 300/-.
The mobile was hangout in the month of March 2016.I go to your authorized service center, after inspection they told that the mother board of the phone is defected and the same was replaced in Rs. 2000/- with three months warranty on 11/4/2016. when I insert the SIM in the mobile they are not responded.
I next time visited the mobile again deposited in your authorized service center, the same was delivered almost in one and half months. during this i contacted many times your customer care. but no satisfactory response has been received. After this delivery the mobile battery was stop charging.
I again visited your service center, the same process was repeated they kept phone with them and delivered in 7 -10 days. after delivery of the mobile there was the same problem of inserting Sim was not repaired,
I again visited your authorized service center the mobile, they again kept phone again with them on 12/05/2016. They didn't delivered the phone till date i.e. 29/6/2016.
During this long process of repairing of mobile by your company or service center I also purchased a new Phone of worth Rs. 15000/-
I have faced many problems physically, mentally as well as financially. the warranty also provided by your service center also expired during the long process of the the repairing. so it my last and final ultimatum to your company to provide me the phone as possible as early. otherwise I shall move to the Hon'ble Consumer Court to seek justice.
Akanksha
D/o Dr. Anil Kumar,
H.no.1923/20, Dr. Ambedkar colony .Rohtak.
Mobil no. [protected].

Hello,
Is the one unlucky customer who had worst product in my lifetime from m/s. Panasonic. (Panasonic washing machine-na-107vc4w01)

Am almost am done with this machine.

Staring 3 months it ran without any problem after that the machine has started to give series of problem which is still not yet resolved even for a single day after service.
(Worst service and handling of the equipment in a very rough manner)

The assigned service agency keeps on giving me assurance to correct the problem on urgent basis. Also being keeping faith on the brand me too innocently waited till today.

Suddenly two days back got a call saying some pressure sensor is not available so again my machine is on hold.

(All these days of waiting just gone to waste/ in-fact heart is broken when service men asked to pay service charge as my warranty period on the product is over now)
(Just for applying cockroach spray that to on my cost/not even removing a single screw)
Today writing this mail to your perusal to justify the faith we had on the panasonic brand.
# just check how many complaints have registered through my mobile to your call centre: my mob no is +91 [protected]

# this is the service man no +91 [protected] / +91 [protected] (Name mr. Chadra shekaran)

# there one point reason - customer changed the address/not avilabe. (Send a msg saying complaint closed)

# a purchase bill is attached for your ref.

Now time has come to fight for the justification against the beloved brand name. I will lodge complaint in local police station then keeping this as base i ask for hefty compensation from the brand in the court.

I Sreesh kumar Mazumder bought an Panasonic AC from Great Eastern, GoraBazar- kolkata-28 on 24/04/2016. After a week Due to less cooling i complanied to the service centre and it was immediately checked and found gas leakage. after repeated complain to the Dealer gas was filled up. 2/3 days after that i feel the same problem . The service provider found the same problem. I sent mail to the Panasonic India Pvt. Ltd fr changing the product. But they are not paying heed to my request. 2 months already passed but no solution yet. now i want to get refund the money from the dealer.

To,

The director
Panasonic india pvt. Ltd.
First floor, abw tower, iffco chowk,
Sector 25, gurgaon - 122001, haryana, india
Phone: +[protected]
Fax: +[protected]

To,
Panasonic sales and service india pvt ltd
6th floor, "spic house"annexe,
No 88, annasalai
Chennai-600032

Dear sir,

This is to inform you that i have purchased panasonic split inverter ac, model no.: cu-tc18rky, batch: [protected]-[protected] si. No [protected] dated 22/10/2015 (Sales invoice no.6439, from shree krishna refrigeration, gandhi path, vaishali nagar, jaipur by exchanging of my old window ac at rs. 42000/-
As it was installed in winter session so we are failed to check the actual effectiveness (Cooling) of the ac. However during the initial of summer it was not effective and in peak of summer (Above 40 degree), it was completely fail to provide cooling at 16 degree temperature where as my voltas ac is giving chilling cooling at 24 degree temperature
It was not at all effective, i had complaint to panasonic customer care no [protected] on 16/04/2016, 2:58pm and they provided service request no. R[protected] and given assurance to resolve my complaint within 48hrs by panasonic service engineer.
I had received the call next day from panasonic service engineer and i explained him about my problem also requesting him to resolve my concern on utmost priority. He shown his unwillingness to visit my home and to resolve my concern as i had purchase this ac from shree krishna refrigeration. He guided me to lounge your complaint with them only and they will take action.
I have received a message on 17/04/2016, 1:28pm from panasonic customer care that “my service request has been cancelled due to customer not available/ reachable” i got surprised and failed to understand that how a company like panasonic can resolved a complaint without attending his precious customer.
Again i called your cc at the same time and lounge my complaint and share the complete incident.Cc executive has given the new service request no. R[protected] and assured me for my complaint resolution.
I had received a call from the same person and he talked me rudely and told he will not resolve my problem whatever you want to do please do. There after i have received the request cancelled message at 3:54pm on the same day.
I shocked by the behavior of panasonic executive and again call your cc, they given a new service request no. R[protected]. On 18/04/2016, 8:52pm i have received a service request cancellation message due to customer not available/ reachable.

I am fail to understand how such a branded product like panasonic is giving so much of problems and irresponsible towards the customer problem. The reason we are buying branded products is because of its reputation in the market and image.

I need somebody to look into this very seriously and resolve my concern on utmost priority. Or i need to take it up elsewhere which i am ready to do since i have come to a point of frustration with your product.

Looking for your positive and responsible revert,

Thanks and regards

Satish sharma
Jaipur
Phone: [protected]

Sir/madam

I have purchased a mobile hand set of panasonic model eluga arc.
Due to miss handling my mobile screen is torn, so i ahve submit my said mobile for paid repairing at company authorized service center i. E. Om electronics located at sitabuldi nagpur on 05/05/2016.
At the time of submission of mobile they told me part cost and 1 week time to repair for that i was agreed and i was submit my mobile for repair.
After 8-9 i had start followup for the delivery of repaired mobile but till that i did get back my mobile from service center. Every time they r saying the part is not send by the company. Than i had made follow up with company customer care they are not giving any clear response.

Approx 2 months is passed away but as on date i did not get any proper reply or any date either from service center nor company customer care.
Imultaneously due to this delay i am also warranty time also even after paid repair.

I am fully frustrated with the company response.

Hence you are humbly requested to intervene the matter and give me the justis.

Regards

Santosh roy
Mobile [protected]
Nagpur

I had purchased a panasonic eluga z campaign gold model through online purchase from snap deal which was delivered on date
17 oct-2015. After use of the phone for six months the defect for auto on - off was detected. After submit of the product to the service center channel-4 and then to omm maa agency at-cuttack, odisha the defect was temporarily corrected. But again and again the same defect persist for which the product was send to costumer service at kolkata on dated 10.5.2016 and 1.6.2016 twice. After receipt of the product on dated 21.6.2016 the mobile worked for 02 days. Again the same problem persist. So i am again submitted the product to omm agency, cuttack, odisha for rectification of the problem on date 23.06.2016. It shows from the above facts that either the set is defective or the problem is not properly detected by the service personnel. So i have to run to service center since 2 months for rectification of the problem on my set, invoice copy of the purchase and costumer receipt of the service center is attached for your ready reference. If the problem is not properly addressed this time, either the cost of the set may kindly be returned to me or a new set of my existing model may be given other wise i will be compelled to go for consumer case against the company.

I have purchased a panasonic mobile set model t40. Although the set is only about a year old just outside the warranty period, its battery has stopped functioning. I tries to get a new battery from panasonic mobile dealers / service centres but the same is not available. Finally, left with no other choice, on 13.06.16, i placed order for the battery with one of the service centres namely arya infotech and paid advance against the booking. Still the battery could not be made available to me nor any definite date has been given as to when the same would be available. My work is suffering badly as my mobile is not working which contains a large number of information. I can not afford to buy a new mobile set just for want of battery in the existing mobile set.In future, i have decided not to go for panasonic mobiles any more. But i need help to atleast put this mobile set in operation.