Panasonic India Complaints & Reviews

Sir,

I have Purchased Panasonic Eluga Arc Mobile From Sachdeva Mobile Point, Faridabad, Haryana, vide invoice no. 1651 Dtd. 18 June 2016. On 2& 3 August 2016 immediately screen of mobile get black. For the same I visited Triple Solution Authorized Service center for Panasonic Shop no. 5E/35, Near Rasoi Restaurant, Mungfali Chowk, NIT Faridabad, they told the problem regarding Software problem against complaint no. KJASPHR098816PI42633 as shared by them.
Today I have the same problem. Please guide where I must go, I want my money bakc
Regard’s
Ajay
[protected]

I have purchased an panasonic eluga icon 2 on 19th july'16 but from the past few days i have observed that what i speak doesn't go well to the other side of the person who is listening to me. There is sound problem in the handset.

I have purchased the handset as it has got a good reputation in the market but i guess i am wrong as the company is not eager to make a standard goodwill in the market.

I know one of the customer complaint will not effect you but now a days all the things are in synchronized way and it can be viral if posted on the official website

I just really really hates panasonic smart phone beacuse i was buy panasonic eluga s after three year ago and no monthly or not was any updates because only and only kitkat 4.4.2 then i was try new updates but no any updates. So i just really really hates panasonic mobile and i tell u panasonic i will cant buy your any products in future. Buy

Sir, i was purchased panasonic led tv as 610 model on 22/11/2014. Now, the tv getting audio problem. I was raise the complained then service center ref. Are visit in my house. Moniter the tv and said speaker of the tv are fault so, replace the speaker and also informed if rectified the problem wants service charge and accessories charge. But also said there is no warranty for above fault. I have spend rs 57, 800/- for purchase of above said tv. The tv getting fault after the warranty period. This is not a manufacturing problem. This is for very well planed manufacturing due to income for service charge and accessories charge collection. After 18 months period the tv comes the problem therefore i am fully mentally disturb due to this problem.In view of above please solve the my tv problem earliest.

Guys beware of panasonic india, these guys are now selling damaged and defective product and decline to offer replacement they offer repair with intent of finishing stock.
Best part is their employee say panasonic has a policy of repairing and not replacing
Great job panasonic!!! Well seems u need to redo your policy or stop selling in india

Will meet in consumer court, lets review your policy panasonic noida service center.

Please note that my television of model no. tc-21fj20c is crt flat screen tv and was not working for last 2 weeks. i have registered a service call (regd. no. : lcd-ledisr[protected] and an service engineer from m/s induja home solutions came to attend the call but without examining the television he told that spare parts are not available whereas when we again call atcustomer care, customer care executive told that spare parts are available.

Kindly do the needful accordingly and treat this matter as urgent

Sir,
Myself qutubuddin khan vill & post rasulabad dist sultanpur mobile no [protected] email. [protected]@gmail. Com.
Ir i bought a panasonic eluga mark on 25 february 2016.
Ir ye handset 25 march ko auto dead dead ho gya aur ise service center pr repair k liye april 2016 ko diya jo repair hokar may 2016 last me aaya jo dobara july 10 ko fir auto dead ho gya jise maine dobara repair k liye service center pr 19 july 2016 ko diya aur customer care panasonic se bat kiya to btaya gya ki handset replace karke diya jayega aur jab main 30 july 2016 ko handset lene service center gya to wahi handset aaya tha aur uski problem bhi nhi door hui thi jab maine pucha ki aisa kyu hua to btaya gya ki ab dobara delhi jayga aur repair hokar ayega.
Ir main service center k chakkar katte katte pareshan ho gya hu. Main khud ko cheat feel kar rha hu.
Please handset replace karne me meri help ki jaye mere handset ki guarantee mujhe 1 year btai gya thi.

I had purchased the tv model th-42a410d on 26 jan 2015. company was offering 2 years extended warranty but the extended warranty cards were not available. the purchase was done from vijaya sales, ambernath (pin code : 421501).

My television is not working since 24th july 2016. i registered a complaint on the same day (service request number r[protected]. a technician visited and stated that the led panel needs to be replaced. he gave an estimate of rs.29, 000+ for replacing panel (please note the tv costs rs.45000). the technician took a photocopy of the bill. he gave us the estimate without mentioning anything about the warranty. he did not even check the tv properly and he had left within 4-5 minutes of arriving. the above mentioned complaint was then cancelled with reason 'estimate not approved by customer'.

Meanwhile, we are continually approaching the dealer for extended warranty cards. but we are not getting expected response. i am not sure if the dealer never received them or has misplaced them. mr. narendra from vijaya sales, informed us that extended warranty cards have been requested for, from the company and will take time to arrive.

We called customer care again today to register a complaint, he again said that technician will come and provide an estimate. when i explained the entire situation, he said that we are being charged because we do not have an extended warranty card. dealer says that the date of purchase is enough to determine the period of extended warranty. the executive put the call on hold when i told about this and never picked it again, nor responded back.

We are told that we will have to bear the cost since extended warranty card is not available. why should i pay such a huge amount when the product is in warranty? if company does not provide the cards, how will i have it?
It is really disappointing that the product is not working in warranty period and company is not taking the responsibility. if services are not being provided, then what is the use of warranty?
Please resolve this. such kind of irresponsible behaviour is not expected from such a reputed company. this definitely harms reputation of the company. i am never purchasing another panasonic product if this remains unresolved. i will also advise my friends and relatives to not go for panasonic products.

Dear sir/ mam,

Its been almost a week's time i contacted your executive. We have panasonic lcd television. It's there in warranty. A week back some technical issue has taken place due to which we re not able to switch on out tv. For which we contacted your customer care n asked for help. We've been told that they will send executive in day or two. Since then we re waiting for the same & we re receiving false promises. Such a poor quality of customer satisfaction is not expected from you people.

Request you to please resolve this as soon as possible. This is really not done. Kindly take immediate actions against this.

Regards,
Sumit
([protected])

As per subject i bought a panasonic eluga turbo mobile on dated 13 may 2016. I used this mobie after 6 days later and after using i found said mobile having manufacturing defect i. E battery over heated and battery draining very fast. On dated 26 may i deposited it at authorized panasonic service center. But till date condition is same, service center not giving me my mobile back and not repairing it. For this i becoming a psycho patient. Kindly help me.

E power supply from local sources. Trouble time again. C. The power supply and fan motors both broke down. This time both was replaced by your service center (Copy of bills enclosed) d. Start of third season, "its not working again". I able to tight my time because i have a stand by small samsung fridge. One question came in my mind. Did your better deals gip noida give me a second quality product, because it is hard to believe that a panasonic product could behave like this. My earlier music system have always worked well for long period. I shall be grateful i[censored] can help me out of favourably. Also i will be convinced that the panasonic and the japanese product are dependable and reliable. Thank u for prompt action prema dhingra b-5sec -56 noida ph no. 4248304
July 12 at 10:20am · public
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I purchased a mobile from pratham communication agra have a invoice no.325 book no.07 dated 24/06/2016 than after one month on 24/06/2016 in morning i saw my mobile lcd isnot working so i go to the service centre on 25/07/2016 have a name iqor global services india pvt.ltd.agra there excecutive found a lady she told me the mobile repaired after 20 or 25 days other then i can repaired the mobile from outside so pls tell me this very wrong with the customer

Hello sir
My name is Md.Riyaz
My Panasonic eluga switch mobile is automatic switch off. Iam came to Hyderabad nampally service centre on 5 june 2016 but my mobile problem is not set and second time 10 june 2016 my moblie is send your head office see your technician but my mobile again same problem return my mobile 19 july 2016 and 3rd time 21 july in hyderabad nampaaly sarvice center i riten my mobile but problem is not solf i was weting 2 mothts but my problem is not solf so i want to new mobile please return new mobile phone

I am saksham Bhatnagar, a harassed customer of panasonic mobile. i am continuously in touch with the company through facebook & all other sites but still there is no solution so i have only one way that goes to the consumer court. i am sending this last mail because after a long followups there is no revert from Company side means there is no after sales service from panasonic they just focus on sales so please help me to recover my mental & financial.

We have purchased panasonic led 32 inch tv from nandilath electronics, marva arcade, machingal lane, mg road, thrissur 1 at thrissur situated near to ramdas theatre.. After 12 months panel was in complaint. As the warranty period was over shop and the company was not ready for replacement or service. After continous arguements the panel board was repaired from panasonic service center at thrissur (Techno vision) spending 6000 rupees from our side.. After two months of service again the tv shown same complaint for panel board. It was repaired again by the same service center. After two monts my tv got the same complaint nw. Now there is no responsibility for service center or the company. Is this the type of product of product we expect from company like panasonic after spending 30000 rs. Or shall we have to dump the products of panasonic after one and half years o[censored]sage as the warranty period gets exhausted in one year. Please have look back about the feed backs of customers after purchasing the panasonic products. Where we want to go with this.

I ASHA BOHRA, ADDRESS- Iscon Platenum, Bopal, Ahmedbad. Am facing serious problem with my water purification.I bought it from Care Electronics, SG Highway Road, Ahmedabad in month of August 2015. 10 times i have raised complain against it, every time the bottle get break and water get spread in our house. Every time they come up with new things they changed bottle and told us that this is used in industries so it will not get break but then to it got brooked and now they say you have to add pressure pump. Why Before fitting they did not check pressure? And in our building no one else have this problem even with 8000 rs Auro and we have got installed 18000 rs in Panasonic water purification .
They just make us talk with different different people all the time . Next month my validity is getting expired and then they will raise their hands up by saying it is not in warranty. Is this how they treat with their customers. We both are working always we have to take leave coz of this water problem. The last complain number is R[protected]. We really are waiting for some serious action to be taken against it. If possible please make sure they change this piece and get us new one which do not have any problem. Model number of water purification is TK-CS-80-DA and concern person is Kartik Joshi area sales manager of panasonic in Ahmedabad Gujarat. I have added pic of the product too.

Sir, i purchased panasonic t40 mobile imei no. [protected] on 25th may 2015 but battery got drained out in april 2016. I visited noida sector 16 service center on 15th april for new battery/replacement. They told you have to purchase a new battery as it does not come under warranty. I agreed to purchase a new battery but for that they said you need to wait for new battery as panasonic will deliver to service center in 7 to 10 days. Even after 3 months today they have not been able to provide me a new battery. I visited multiple service centers for new battery but could not get. Now panasonic responded in july that you would not be able to get new battery as production of new battery is stopped by panasonic for this model. The new mobile is still out on sale on different online website, i am worried about my mobile as well as about other new buyers whom company is selling this mobile because new battery is not available with panasonic as they stopped production and neither it is available in market. I feel very much cheated by panasonic. Kindly ensure justice. Thanks!

This is regarding the panasonic washing machine na106 mc1w01.

The machine cycle wont start after water filling stops. I registered a complaint to panasonic cc on jun25th 2016.

Technician attended on 27th and told that he will bring expert technician and he also came on 29th but didnt solve the issue.

Since that day onwards no one came to solve the problem.

I register to their cc but its getting cancelled. When i ask the reason they told me that my no. Is not reachable. (But my no. Was always available).

The problem is with the customer care team. They dont have any efficient technician or good manager.

For the past 3weeks followup not a single call i received regardig the complaint.

Registerd complaint details.

R[protected] june 29

R[protected] july 8

R[protected] july12

R[protected] july14

Please provide a solution for this.

The worst of the worst customer support and service from panasonic

Purchased the mobile panasonic elugai2 in the month of january and unfortunately it stopped working in the month of april. Despite running across the service center they used to behave badly and returning with poor response.
I contacted the mobile. [protected]@in. Panasonic.com for further process of refunding over my device. First they showed up some response and suddenly stopped providing help.
Contact details :[protected]

My phone panasonic p55 had been not working since 5the july, 2016 because of not charging. I purchased online before some months and i request you to kindly file my complaint and take an action on this. My phone is midnight blue colour panasonic eb-90s53p55 novo. Ce1313
S/n p[protected] the imei of the phone are:
-1:[protected]
-2:[protected]


Kindly replace this product please.
Tariq rasheed
C/o, rolex elevators pvt. Ltd.
201, harsh plaza, 2nd floor, meerabai marg,
Narhi, lucknow.
Pin-226001
Mobile-[protected]