Panasonic India Complaints & Reviews

I bought panasonic mobile in may 2015. It works well. Recently its not able to find the network so i gave my mobile to service center in chennai at vettri cell care. Dey said its a mother board issue so for da replacement i paid 2500rs after getting my mobile within 24 its again hanged not even able switch on the mobile they changed the battery and again i bought today i found the same not able open.

Personal details:
Name: hariharan b,
Phone number: [protected]

Details of complaint

I have purchased panasonic p55 model mobile from snap deal on 22.02.2015 (Attached invoice).

I am using the mobile for the past 7 months.

Camera in the cell phone was not working since from the first month of purchase (Camera not working since march 2015 onwards).

It was showing “camera error”, cannot connect to the camera.

I have contacted panasonic customer care & they told it is the software issue & advised me to go to the service center & upgrade the software.

Based on their feedback, i went to panasonic service center in chennai - vettri cell care, t. Nagar, chennai –17 on 29.08.2015.

At the first instance of observation they also told the same thing as customer care people told, it is the software issue so i have handed over the mobile & waited for one hour.
Post sometime the technician said software is not getting updated and told he will check again and come back to me regarding the status of the mobile.. After that the service people told that there is some solid material inside the panel, so it will not come under warranty.

Then i told ok, i asked how much will it cost? They told they will check & confirm me.

Again after a long wait, the technician gave the mobile where the touch screen stopped working. I enquired what really happened to my mobile. They told the mobile is not working (Both touch and camera not working). Your service people are making your customer foolish and think they can do whatever they wanted.

They have also advised me to give the in the exchange for rs. 500 which is not there job assigned for.

Since yesterday i'm trying to lodge a complaint with panasonic customer care, the first level executive receive my call and being transferred to next level executive where there is no response from their side. They don't even attend the call from the customer. I was holding the call for 3 hours. This is the level of treatment being given to a customer which is not acceptable. I thought only service centre treat customer badly but even panasonic itself treats their customer very badly which cannot be accepted.

I had given the mobile for service to correct the camera issue but they have done some technical error which made touch function also not working.

I asked the person why it was done like that i told him to return the mobile as it condition i had given.

One senior technician came and fired me & my wife like anything used very harsh words which are not supposed to be used against any customer, he told to his receptionist to throw the mobile to me.

He told you can complaint to anybody, nothing can be done.

I told i cannot accept the mobile. After a long argument they have told me wait for some time, they have done some soldering work in the panel board but it was yielding any result. (Both touch and camera not working still).

After long wait for 4 hours in the service centre they told mobile is not ok & they need some more time to check and do something on the touch screen & assured to give me the mobile on monday (31/08/15).

My job sheet no: kjasptn090815pi365. Today[protected] i confirmed from panasonic customer care that my job sheet was closed on[protected] itself but no information from the service centre regarding my mobile even after repeated calling to them. Since monday (31/08/2015) i am following up with the service center but they are not giving any proper response till date and finally told they cannot repair the mobile phone and asks rs.9147 for repairing to be done.

After so many mails to panasonic, they have sent one contact details

Hi mr. Hariharan,

Thank you for contacting panasonic email help line support.

We would like to inform you we have forwarded your case to concern department and you will get resolution very soon.

We would request you to contact the below mentioned person for the better assistance in your case:

Name - hari hara subramanian (Asi)

Mail id - harihara. [protected]@jainaindia.com

Contact no - [protected]

Please feel free to get back to us for any further support.

Please contact us on voice support team at toll free number [protected]

Thanks and regards,
Neha
Panasonic helpline
But worst part is both e-mail id and phone number was not reachable.


They have provided with fake mail id and number.
Again after so many mails to panasonic, they have sent another contact details
Dear mr. Hariharan,

As we discussed my asm mr. Karthik will be in touch with

Dear karthik,

Investigate this case and share ur findings

Regards
Vasanthakumar. A
|regional service manager | south |mobile:+91-[protected]|

I promise, i deliver!

Jaina marketing and associates
(Customer service delivery)

I had given to united cell care at tambaram, chennai as per instruction given by mr. Karthik on 14.11.2015. Till date i haven’t got any update on my mobile status just sent quote for repairing, which was higher than the mobile cost.
I have told service centre kindly update me the status of my mobile whether it’s ready for collection from the service centre. Last time i visited on jan 23rd 2016 they said it’s yet to reach them, and it’s not yet repaired. Kindly let me know whether repairing is done and ready for collection from service centre ah?

That person name is praveen, his contact number is [protected] and told he would provide details of my mobile on 27th jan 2016. But he never called me back and nor attend my call to know the status of my mobile.

As on date i have not got any communication about my mobile nor returned my mobile back form united cell care, tambaram, chennai

Had purchased panasonic lcd tv 32” 32c 22d worth 19120.87 from swamiimptex - surendranagar on 20th july 2011 and i am your loyal customer having 6 other products of panasonic itself. The television due to certain error stopped working before few days on which i registered a complaint to mr. Chetan chauhan through your customer care center and the complaint number is r[protected]. Your mechanic had visited for checking the television and told to call me back by evening but there was no response from your part and thus after waiting for 2 days i called back on which he mentioned that the damaged part is not available with the company. He even gave suggestion of replacement to which i agreed. Thus he told to call me back for the amount that company will be providing but again there was no response from him and i had to call him back at that time he informed that they will provide 10% refund which is too less for me so he had a discussion with his senior mr. Fransis at ahmedabad. Even i had a talk with him later on and he was really a rude and stubborn guy and didn’t know how to talk with customers. All he did was give a toll free consumer care number and not the solution to my complain.
My complaint in short is that:-
1] i am dissatisfied that the company does not have its parts. While i don’t want any other television as far as possible.
2] the replacement offer provided by you is very low it should be at least 50%.
3] your staff is really rude and dissatisfactory.
These are the contact details of both persons 1. Mr. Chetan chauhan [protected] and 2. Mr. Fransis [protected].
Please note due to above deficiency in service complainant has to suffer pain and mental torture under section 2 (1) (G) and 2 (1) (R) of consumer protection act that this notice is issued under the provision of civil law, penal law, the consumer protection act 1986 due to negligence and carelessness on your part. On failure of written response from your side within a week i will definitely take legal action by filling the case against company.
You'll get paper notice soon as i've already post by registered.

Purchased T44 from Cell City sector 16 Rohini Delhi on 26/05/2016 and on 93/06/16 noticed that its overheating while charging.hanging and show shadow lines on screen. I ummediately contacted shopkeper/panasonic service centre at sector 8 Rohini, Delhi India.They depositef my mobile and returned it to me on 15/06/16 . Its on 18/06/16 I facing the same provkem.

My service request no. R[protected]. My led tv was not working and i gave a complaint for service centre. The engr who attended the call has informed that the panel has gone and on cost basis only it will be replaced. 10 days after the service centre informed me the cost of the panel would cost around rs.18000/- which also i accepted. But it was not replaced. After 3 days they said the panel was not available and asked me to select from 4 models and informed they will replace the tv itself. I selected one model th-32cs510d and they informed me to pay rs.2835/- by way of dd which i personally handed over to shreeraj electronics (Sorry to mention here that they have not given any acknowledgement) on 27/05/2016. At that time they told me the tv will be replaced in one week. But till date the tv is not replaced. Whenever i contact them they are giving some lame excuses and going on giving various contact numbers. But no response from anyone.
Kindly tell me when my tv will be replaced. I am being forced to go to consumer forum for redressal of this complaint.

Bhama

सर
मेने आपकी कंपनी की वॉशिंग मशीन Value Plus Retail Pvt Ltd C-21/1-25 Lajpath nagar Maldaia Varanasi से दि-06/01/2016 को खरीदी थी । लेकिन मशीन का ड्रम हर एक मिनट पर रुक जाता है, तथा कपड़े फाड़ देता है। बार -2 शिकायत दर्ज करने पर सर्विस सेंटर की तरफ से शिकायत पहले तो सुनते ही नहीं है । बार -2 फोन करने पर आते है लेकिन मशीन ठीक नहीं करते है । यह सिलसिला माह जनवरी से चार बार हो चुका है । आपके डिस्ट्रीब्यूटर सुनते भी नहीं है । बल्कि कहते है कि आप सर्विस सेंटर से बात करे हमसे अब कोई मतलब नहीं है, या अपनी शिकायत कंपनी में दर्ज कराये । सर्विस सेंटर बाले कहते है, कि यह वॉशिंग मशीन की समस्या दूर नहीं हो सकती है । इसमे उत्पादन के समय से ही समस्या है । इस मशीन को बदलना ही पड़ेगा । लेकिन वॉशिंग मशीन के विक्रेता Value Plus Retail Pvt Ltd C-21/1-25 Lajpath nagar Maldaia Varanasi इस बात को नजर अंदाज कर के उपभोगता को मूर्ख बना रहे है । जो की न्याय संगत नहीं है । सर यदि आपका तथा आपके डिस्ट्रीब्यूटर का व्यवहार यही रहा तो उपभोगता कठोर कदम उठाने पर मजबूर हो जाएगा एंव आपकी कंपनी के सामानो का उपभोग न करने के लिए मजबूर हो जायेगा ।

My panasonic led tv 40B6D was repaired a month ago and technician visited our house and told mother board has gone and it should be replaced. It has been one month since he has taken the order and no reply from him or any service guy. If i call the customer care they say that technician will be visiting within 24hrs. This is worst service i have ever experienced. Shame on your brand and company who cannot give a proper service to customer

I am in utter surprised by the refusal to repair my newly purchased digital camera by panasonic (Ind) in warranty, panasonic (Ind) registered the complaint under reference no: c[protected], but refused service under waranty., even though original purchase invoice had been produced, panasonic does not have a service center in my city guwahati within 1000km radius. Totoal hopeless service.

On[protected], i purchased a digital camera of model dmc-s1gc-k, lumix s/l - wh1da00130xx from ebay.In (Online purchase). Now, thirty days back, it develops a functional error of zoom, i called your customer care on 27/05/2016 @[protected]. The customer care representative told me that they have only one asc for camera in guwahati, it is a. R infotech, ph - [protected]. When i call the asc, it informed me that they do not have necessary engineer to repair it, and told me to visit to another panasonic asc in my city guwahati, named as new digital world, then i went to this asc, i physically visited this asc, the attendee there informed me that they even do not repair camera, they just collected the product and use to send the same to kolkota city asc, it takes minimum 20 days. Hearing this, i returned without giving the camera, then called your panasonic executive mr. Mukut barman @[protected]. Mr. Mukut requested me to talk with the asc proprietor mukharjee and to visit the asc again. Then on 30th may'16, i visited twice to the asc, new digital world with the deffective unit, original invoice (Bearing model, s/l no.), three books, two cds, orginal cartoon box (Bearing model, s/l no.). Then, the asc proprietor mukherjee told to me that, they use to send the product to kolkota only, but to cover warranty, there is another waranty document required, which has not been provided to me from principal co. Nor the ebay.In. I requested him to cover waranty as the original invoice shows the model, s/l no. Plus the same has been reflected in the original cartoon box even. But, he refused to provide me warranty even though i had original product invoice. Then, i claim to the asc to give me a refusal letter that it will not give warranty of this product, but he refused me to provide this in written. Then, again i called to your panasonic executive mukut barman, as per his instruction, the asc took my invoice, take the photo of cartoon & camera and informed me that they will send request for a warranty approval. The same has been confirmed by mukut barman, further barman told me to wait another couple of days. But, the asc did not receive my camera. Then, i continuously followed up with mukut barman till seven days, also followed up with asc. Mr. Mukut barman avoided my ph calls and replied me with sms like "i am in cinema"/ "i am on leave", etc. Finally, on 6th june'2016, the asc new digital world called me and refused me the warranty of the product.

So, what i understood, panasonic (Ind) is selling digital camera in northeast's gateway in guwahati city without a service center, they are managing a pick point only to send it to kolkota which is 1000km far from guwahat and requires a repairing of minimum 20 days.
2ndly, they use to cheat customer who have original invoice of the product.
3rdly, pansonic desnot have any quality manpower to handle the business product like digital camera in guwahati city.

So, this is complete harassment of customer and a attitude of cheating propensity towards genuine purchase of the product through different business channels, further your service toll free/service center, etc. Use to misguide its customers.

I hope panasonic will consider this case under warranty and confirm me in reply to stop further harassment towards me and quick service without further delay.

सेवा में
श्रीमान सक्षम अधिकारी
Panasonic India Pvt. Ltd. First
Floor, ABW Tower, IFFCO Chowk
Sector 25, Gurgaon - 122001,
Haryana, India
विषयः- बेहतर सर्विस के नाम पर ग्राहकों को ठग रही पैनासोनिक कम्पनी अब धोखा धड़ी एवं जबरन पुराना फोन 3 महीने बाद थमा रही है।
महोदय,
आपसे विनम्र निवेदन है कृप्या करके मेरे द्वारा 15 मार्च 2016 को गोल्डन कलर का Panasonic ELUGA Icon फोन आपके (स्काई सर्विस सेन्टर पताः 40 E/2nd Floor लाल बहादुर शास्त्री मार्ग सिविल लाइंस) इलाहाबाद सर्विस सेन्टर में जमा किया गया था मुझे वही फोन देने की कृपा करे अगर मेरा फोन 3 महीने से आप लोग देने में सक्षम नही है तो बता दे मुझे कम्पनी द्वारा पुराना फोन नही चाहिये आप लोग घटिया हरकत कर रहे है जबरन पुराना फोन देने पर तुले है मुझे मेरा ही फोन चाहिये आप से कह चुका हूॅ उसके बाद भी मेल करने का कोई मतलब नही मेरे सवाल का जवाब भी तो दे मेरा फोन आखिर कहा गया? यह कौन बतायेगा? आखिर कया समस्या है जो मेरा फोन नही दिया जा रहा है? ना ही मुझे 3 महीने से अभी तक जानकारी दी जा रही है। आप लोग ग्राहक को ठग रहे है बेवकूफ बना रहे है जबरन पुराना फोन दे रहे है। 3 महीने का समय खराब कर दिये उसके बाद धोखाधड़ी पर उतारू हो गये है कम्पनी को इस तरह की हरकत शोभा नही देती है। मै अन्तिम बार आपको मेल कर रहा हूॅ अगर 24 घण्टे में मुझे कम्पनी ने फोन करके नही बताया मेरा फोन कयो नही मिल रहा है या नही मिल सकता उसका कारण स्पष्ट करे पर पुराना फोन देने के लिये पुनः मेल एवं जबरन प्रसास मत करे। 24 घण्टे बाद मुझे कानूनी कार्यवाही करने पर कम्पनी मजबूर कर रही है।
अतः विशेष अनुरोध है कम्पनी द्वारा किसी तरह की रटा रटाया मेल ना किया जाये मानसिक रूप से शोषण कर रही है आपकी कम्पनी जबरन पुराना फोन देना नीक्षता पर उतारू हो गये है। मुझे 24 घण्टे में फोन द्वारा जवाब चाहिये।

Sir
I buy a new panasonic mobile phone. This mobile phone is defective.I gone service centre many times.I was send my phone to company also for 22 days. But phone still in same condition.Company not taken any action.i call so many times and talked company executive.But all goes vain.
Sir, i humble request to you. Please do somthing for me. I am very upset for this.
Thank you

Sir my phone model no eluga trubo
name :- kuldeep

mere phone service centre par pechle 72 days se hai
koi bhi solution nahi ho rha hai .. roj naye date de dete hai.
or mai bhut preshan hu mere pass koi or phone nahi hai please check it immediently

agr aap kuch kr skte hai to thek hai

other wise i am going to consumer court

mobile:- [protected]
service centre:- singh mobile communication meerut up 250002

I purchased water purifier from Panasonic in the m/o March 2016. Since then the machine has defaulted 4 times. Yesterday I made a complain to the service centre and was assured that my complain wound be attended in 24 hrs.. At 10:11 am I received an SMS informing me the no. of the person [protected] - Imtiaz Today after more than 24 hrs no one has attended to the complain. I made a call today to the service center who wanted me to followup with the local centre. I asked the no. of a senior and was given the number of ms Neha- [protected] which is put on call forwarding. I called Imtiaz who told me that someone else would attend to the complain . I asked for the number which he was supposed to SMS but never did.

In 43degree temperature how am I supposed to survive without water with 2 minor kids at home.Think made a wrong choice with panasonic

I was purchased panasonic p55 novo/2gb ram/blue model in sep'15 from jasmine showroorm/alkapuri, vadodara and after 08 month suddenly my mobile display was damaged with out
Any reason... So i walked service center at panasonic near ram chambers at alkapuri/vadodara but they told me that this is not company issue and this display is damaged by you via pressed on display that's why it is damaged so i told her that
I have not pressed any thing on display and in running process it is automatically damaged... But she not agree with me and told me that around 3500 to 3900 estimated amount will be charged for this new display... So i have once concern is that
My mobile is under warranty (01 year) so it should be repair by company so please check and do the need full...

Regards,
Maiyuddin pathan
[protected]
[protected]

15 days ago I register a complaint about my ac that ac not working service center send a boy who visit next day a says compressor is not working it will changed with in 7 to 8 days I talk to service center owner on mobile and also talk to area manager he also says that with in 7 to 8 days compressor will come not in stock but now 15 days go, now both are not pick my phone

I brought the above said model TV on[protected] wd 2 yrs warranty for an amount of 74, 000/- invoice bill copy attached. It got defective on 08 Jun 16 showing no display. I called Panasonic customer care registered the complaint. Rep of your company visited on 10 Jun and he took the snaps of the TV display panel and gone away and he is not responding to my call, how much time will it take to rectify is not said. Pls rectify the defects within stipulated time as the item monetary value is high and required for daily purpose and no another alternative was not there for me. The item is it under warranty period so make it on urgent basis if replacement is required. I have a lot love for your products of Panasonic brought washing machine and AC of yours company also. Pls do actions to rectify the same in favor at the earliest, thanking you.
N Krishna Rao.[protected].

Model no. Tk-cs70
User name : sunil kumar gupta
Sl. No.[protected]
Date of purchase: 14/12/2014
It is really painful to inform you that the product has been an utter failure. The product was purchased in december, 2014. It has hardly been an year and a half and there are so many issues coming up.
1. Both the cartridge and call lights are lit. The service man is telling us that the cartridge needs to be replaced every 6 months and a replacement would not cost less than rs 4500. The whole machine was bought at the cost of rs 15000. Wouldn't one buy a new machine altogether if they had to pay 1/3rd the price every 6-months!
2. There were problems from day 1. We had a defected piece and nobody bothered to replace it. Only a part was replaced and we have been having problems every 2 weeks or so!
3. The service man assigned to us every time has not come.Instead the one person named siddhartha sen has come and he never washed the cartridge and has always told us it would entail a cost of so and so, even during the warranty period which, by the way, has expired only 3 months back.
We are utterly dissatisfied with the product and its servicing. Either the product is really a sham or the man you send for servicing is corrupt. We are hoping that you would look into the complaint and redress it, or we will have to move to a consumer court.
We want an urgent repair. Why didn't the company pre-inform that the cartridge would be required to be changed every 6 months?

Greetings to you,

I am subhransu das a owner of panasonic smart phone (P55 novo 2 gb) from bhubaneswar, odisha.

I accidentally broke outer glass of my phone. For the fore said reason i submit my phone at panasonc authorized service center diva enterprise, bhubaneswar against jobsheet no kjaspor048416pi2132.

As per their service rule i must get serviced my phone within a period of 7 days from the day of my submission. But the matter of fact i submitted my cellphone on 28th april 2016 and have not get my cellphone till today.

I almost visit their service center on daily basic to get my phone but come back with disappointment because they even don't have information regarding my phone's status.

Its almost 6 weeks to my submission and they even don't answering my calls. Secondly they have locked down the service center by showing unusual excuses of disputes, which i don't have any regards.

The panasonic head of odisha mr. Prasant behera registered mobile no - [protected] has assured me of getting my handset by 7th june. But now he also not receiving my calls.

Consumer shouldn't involve in their internal disputes. My work has been pending since 28th april. The service should have done within a period of 7 days but still they don't have any idea on my handset status.

All the associates in this service issues are.

1) diva enterprises, saheed nagar, bhubaneswar[protected], [protected])
2) jainaindia support
3) mr. Prasant barik - panasonic head odisha zone ([protected])
4) panasonic service center care

Kindly give me legal guidance on this regard of harassment of service. I almost lost my 2 month of warranty period and my pending work loads. For this i need proper compensation.


Thanks and regards
Ubhransu das
[protected]

I reported so many times about my ac issues. Dealer tater international and panasonic didn't provided me any service though i purchased costlier ac amounting 35000 inr. It barely gave 2 months cooling after that my ac didn't recover to normal. Because of this i went through so much depression and throat infection. I have stuck purchasing this ac. Even it was on guarantee/warranty neither dealer nor company serviced the same. I request you please ban to dealer and company to sell the products in india.

I complaint so many times. But always closed the case without resolving the issue.

Panasonic authorised service center is synergy. This service centre is asking me to pay money without resoving my ac issue.

Please act as stronger as possible.

My ac model: csyc18pky/cu - yc18pky/2013

Thanks,

I've panasonic lcd model no. Th-l19x10dk which out of order. On dated 08/06/16 i visited service centre in varanasi (U. P.) but i got the reply, "this model is closed and it's spare part is not available, buy new one". Isn't its shameful answer. Is it a service centre or retail outlet.? I want to know why company sells such products without availability of it's spare part?

Sir mera mobile p41 hd ips screen (Model mo. Eb - 90s050p41) ko mne indore ke yaswant palaza ke service center pe screen ki problem ke karan bhja tha par unhone abhi tak mobile thk nhu kiya he 4 month ho gye he mobile diye huve jab bhu call katre he to bolte he 1weak bad a jana aur me jata hu to fir mana bol dete he mujhe unhone 4month se 20 bar bula chuke he par abhi tak mobile nhu diya he my mobile no. Is [protected] he to plzz ap hamee help kre