Panasonic India Complaints & Reviews

Sir
My refrigerator stopped working on 20/5/2016. I register the complaint. My service request no. Is sr [protected]. Engineer came n checked it. He said its fan motor is not working n it is not in the stock. We have to get it from Delhi. Till now no one has come with the part. It's already 5 days .very poor service. Kindly tell how much time will it take to reach agra.
Magan
Agra

I buy my ac in may 2012, till last year it worked good.one year back it has a problem in condenser. We make a call to company service center in vizag ( sri sai ganesh authorised Panasonic service centre). Here the problem started, with in this year it got repaired for 4 times. We paided around rupees 20, 000/- till date. Technicians are doing some thing wrong. Plz do the needful in this regard.

I have a problem with my refrigetor panasonic nrpw415vnx4. The led light of the inner side of the fridge was not working properly. So, i have cotact my local service center at dev electronics 91/92 f, kumirjala road (Raja ram mohan roy saroni) po - mallickparaps-serampure dist-hoogly
India 712203. But still from 19 days they have taken the led light for repairing. They are giving one by one dates to come and fit the light. I have contact...

Hi,

Imei# [protected]

I had given my phone for repair almost 40 days before on 14 april. I am really very disappointed by hearing execuses which i get from the customer care each time when i call them.

Each time they give timeline of 10 days. I have recording of all the calls.

I want phone replacement within 1 week else i will send you a legel notice of consumer forum to panasonic. I will also look an option to launch a fir

Really very bad service and behaviour of the company.

I have purchased an AC of Panasonic and it got stop cooling 3 months back. I called customer care people. They sent service center guys. They came and said it will be charged some money and the problem will be resolved. I said ok. I paid the money, they did something and it started cooling. I asked whether it will happen again in just few days ? They said no. Again in 10 days it stopped cooling and it went off in mins. I called again and they again came and did something. It started cooling again, but I told them that the problem has not been resolved yet completely as I cane hear the gas leak, but they said, we have resolve it permanently. But I was not sure. But as they said, I got relaxed with half mind. Now again in 2 days it went off and stopped cooling. Now again I have made a complaint, and when the service center guys came, they asked for money again to change something. I said why? Last time I paid and I have not even used the AC for 15 days then again you are asking more money for the same problem? I denied and they went back without saying anything. This is the service of Panasonic. I recommend all no to buy any AC of Panasonic.

महोदय,
सानुरोध अवगत कराना है मेरा पैनासोनिक का फोन 21 अप्रैल 2016 को आपके unnao (U.P.) सर्विस सेंटर में जमा किया गया और मुझे 8 से 10 दिनो में सही होकर देने की बात कही गई उसके बाद 06 may 2016 से सम्पर्क किया जा रहा है कोई भी सही जानकारी उपलब्ध नही करा रहा है टोल फ्री, सर्विस सेंटर, संतोष कोई भी सही जानकारी नही दे रहा टोल फ्री पर बात करो 48 घण्टे बाद सम्पर्क करे, IMEI NOT MATCHED उसके बाद मुझे 20MAY को फोन प्राप्त हो जायेगा की बात कही गई 21 MAY सम्पर्क किया तब bta rhe hai ki app ka phone kanpur k center me pda hai jab aayega tab milega koi date fix nahi hai date wo nahiu btate to mae kaha se bta du आखिरकार मोबाईल कब मिलेगा यह मुझे बताया जाये आपकी सर्विस से बहुत ही दुखी हू भविष्य में पैनासोनिक भूल से ना लिया जाये इतनी खराब सर्विस दी जा रही है दूसरी कम्पनी में फोन खराब होने पर ग्राहक को दूसरा फोन इस्तेमाल को दिया जाता है आपके यहा यह सुविधा भी नही है
अत: आपसे विशेष अनुरोध है कि फोन मेरा जल्द से जल्द दिलाने की कृपा करे महान दया होगी।
धन्यवाद!
Devansh Deep Srivastava
[protected]@gmail.com
[protected]

सेवा में
Panasonic india pvt. Ltd. First
Floor, abw tower, iffco chowk
Sector 25, gurgaon - 122001,
Haryana, india
विषय: मोबाइल की सही जानकारी नही देने के संदर्भ नें
महोदय,
सानुरोध अवगत कराना है मेरा पैनासोनिक का फोन 15 मार्च 2016 को आपके इलाहाबाद सर्विस सेंटर में जमा किया गया और मुझे 20 से 25 दिनो में सही होकर देने की बात कही गई उसके बाद 15 अप्रैल 2016 से सम्पर्क किया जा रहा है कोई भी सही जानकारी उपलब्ध नही करा रहा है टोल फ्री, सर्विस सेंटर, लखनऊ सर्विस सेंटर कम्पनी agm संतोष कोई भी सही जानकारी नही दे रहा टोल फ्री पर बात करो 48 घण्टे बाद सम्पर्क करे उसके बाद मुझे 22 अप्रैल को फोन प्राप्त हो जायेगा की बात कही गई 22 अप्रैल सम्पर्क किया तब सर्विस सेंटर में आग लग गई है कि बात कही गई आखिरकार मोबाईल कब मिलेगा यह मुझे बताया जाये आपकी सर्विस से बहुत ही दुखी हू भविष्य में पैनासोनिक भूल से ना लिया जाये इतनी खराब सर्विस दी जा रही है दूसरी कम्पनी में फोन खराब होने पर ग्राहक को दूसरा फोन इस्तेमाल को दिया जाता है आपके यहा यह सुविधा भी नही 13 हजार का फोन खरीदा 2 महीने होने को आये सर्विस सेंटर में ही हो गया।
अत: आपसे विशेष अनुरोध है कि फोन मेरा जल्द से जल्द दिलाने की कृपा करे महान दया होगी।
धन्यवाद!
दिनांक आपका
[protected] रवि कुमार राठौर
सम्पर्क सूत्र [protected]

Hello,
I bought a panasonic window ac 1.5 tonne on 22 feb 16 from vijay sales. The ac from the begining had an issue of sound. I registered a complaint (R[protected] and after multiple number of phone calls that i had to make, the technician came for survey. He gave the reason that the sticker on the front panel is causing the sound and hence removed it. But still the sound persisted. I am still not satisfied with the product and even the cooling of the ac is below expectation. So again i registered a complaint for insufficient cooling (R[protected]. This time around again after multiple number of calls, the technician came and he found the lever for inlet broken which was the reason for sound during operation. They checked for the grill temperature. After setting the ac at 19 degrees, the grill temperature came to 13.5 degrees after 45 minutes of operation and they claim it to be working fine. But as a costumer, i find this extremely poor functioning as my room temperature doesn't have any significant improvement. As a costumer, having so many issues like broken lever and insufficient cooling that too with a brand new ac is really disheartening. I would like to get the ac replaced.

I have given a mobile on dated 11/5/16 for repairing purpose of panasonic mobile authorised service centre at abhishek technologies at ahmedabad. They told me that it will take maximum 1 week for repairing but till date it is not repair.
So please help me how much take time for repairing. Nothing problem only sound blast. Please take necessary action as earliest as possible.
Thanks

Dear team

I am resident of orchid island sector 51 gurgaon (Haryana) 122001
In our society in more than 300 houses builder has provided panasonic ac’s before possession

Each house has 4-5 ac’s of panasonic, most o[censored]s have taken the possession in 2014 onwards
We have been living houses having ac’s but for the first time we (Most of the owners) have been facing ac gas leakage problem

Initially since builder’s project team was there as possession was given in phases, they used to get the gas filled at their own

Most of the owners are facing the problem of ac gas leakage, which we never heard before these panasonic ac
May be it is installation problem or problem in the ac itself

After some time when project team had also gone and warranty was also over, every time we have been asked to pay rs. 2500/- for ac gas
Same engineer who comes from panasonic from your customer service center gives a discounted rates and does it on a personal level

Which has become business model for them, we as a consumer just to save rs.[protected] getting them refilled from the same panasonic service engineer.

Today i again called at your customer care number[protected], was given a service request no: r[protected]
I had specifically told the customer care executive we have been paying for this ac gas refilling every year, need to talk to somebody who can give us permanent solution
I will not pay anything as we have already paid lot of money for refilling of ac gas

I have for my ac’s in last 2 years paid over 12k that too on discounted rates. (With so many times project team has got them refilled)
I am not in a position to spend more on these ac’s

I just got the call, she again asked me that they will send some executive and will charge for gas refilling

My point is why do we have to refill the gas every season?
If it is installation problem, then it has to be taken care by you
If problem is with ac, these needs to be replaced

As more than 300 flats with almost 4-5 ac each facing the same issue

If consumers are of any importance to you, would request you to please get this inspected
You would find this persistent problem in the entire society
We are just 12-15 km from your corporate office in gurgaon

Early action in this regard would be appreciated

Regards
Gaurav kharbanda
[protected]

Hi,
I have bought a panasonic led 24" tv on 20th april, 2016 and within 15 days i. E. On 7th may, 2016 the display of the tv was not working. How come a new bought tv whose display will be a defect?? I have raised a complaint to panasonic customer care as well and they sent me a service guy who checked it on 9th may, 2016 and promised me that it is a defective product and it will be replaced within 7 days.

Today is the 11th day from the day of visit of the service guy and still i'm yet to receive any update from the panasonic service center situated in chennai. Is this the way you treat your customer who bought a tv from your company on his own money believing your brand name??

I dont want a repaired part. Why should i get a repaired part for a defective which has gone vain in just 15 days.

Please prioritize this request and refund me the full amount at the earliest. With this i have attached the bill copy for your reference.

Hi,

I have bought a Panasonic LED 24" TV on 20th April, 2016 and hardly after 16 days i.e. on May 7th, 2016 the display was not working. I have raised a complaint to Panasonic customer care as well reg this and they sent me a service guy who checked the product and promised that the product is defective and it will be replaced within next 7 days.

But today is the 10th day after the visit of the service guy still I didnt get any revert from the customer care service center. Even if I call them for update there is no proper respince from them.This is how you treat the customer who bought a tv for 14k of his own money?

Please prioritize this request and deliver a new product of the same specification or refund the full amount at the earliest.

Thanks,

Aswin Suresh
[protected]
[protected]

Hayagriva show room, visakhapatnam-ap, 27/02/2014, displayed (Open box item) sold to me for 13000/- with in 2 yrs of moderate usage (Daily 3 to 4 hours) lost picture after 15 minutes of on get only audio, today customer care of panasonic said 4800/- + 350 (Out technicians said 3000/- only) for repair and no warranty (18/05/2016). How can we say thar panasonic is a durable company or good company road side companies also works for 2 years and low cost but it is expensive and no customer support. Very bad, very sad.
Better to away from panasonic products

I regret to inform you that i purchased the led t. V. (22c4000dx) on 12/09/2015, which is under warranty. Subsequently, i had informed your customer care several times and 2-3 times service engineers inspected the same and opined that the 'display panel' is not functioning and advised me to contact to mr. Madhav[protected] & mr. Sathish ([protected]). Both are telling us although the said t. V. Is within warranty period, yet they are unable to repair the same on the plea that the said set is obsolete and spare parts are unavailable. Further, he advised me to give a demand draft for rs.1850/- in favour of panasonic india pvt. Ltd. For a new model ' 24" for the replacement/up-gradation of the defective set after deducting depreciation from the face value of the defective set, although i am not supposed to pay the same within warranty period. But till now no communication has been made and also no ‘approval’ is given to me. Being a regular customer of panasonic i am feeling very much inconvenience as you know very well that t. V. Is one of the medium of entertainment to kids.

As the tv is just 6 month old, why i pay the amount to upgrade the tv. If spare is not available in the company then why thses product are selling in the market, please explain.

I hope that you will resolve the matter at earliest so that i am not compelled to go for “consumer forum”, the last resort of solution.

Regards,

Manoj kumar
B-818, gali no-7, ashok nagar,
Delhi 1110093

Sir,
I purchased a led t. V from your distributors show room at rajkot.
The model no th-42as610d and serial no, 15ccq08909 and date of purchase
Is 10/11/2015.
Tv is not working properly and sound system is too bad. Once approached your service centre but not satisfied with the services. Please look in to it and replace the defective piece as soon as possible.
Regards,
Nisha gohel

Broken my panasonic p81 mobile camera lans
And i change it because my cameras picture is not clear when i click on my fone
But i don't found the p81 camera lans
In your (Kanpur u. P) service center they tell mi
(Hum nahi maga skte h
Kyoki company order lene ke baad bhi nahi bhejti h)
Very bad service
What can i do
Any solution...
Answer mi on [protected]
[protected]@gmail.com

Dear concern,

There is a pathetic situation that we are facing since more than one month. I have went to your concern east delhi service centre where there is no manners to deal with the customers moreover no solution provided till now.
I have purchsed this hand set in the month of march'16 and after one month only it has been out of order and submitted for the same..
After following up after many times they are not getting seriuos and postponed the time again n again.. Being a service women i need to be having.
Now after getting too frustrated i am going to consumer forum and not to take back it. I want my money back with compensation on the cost of mentally harrasment.

It is my very bad and bitter experience with your comapny where no worry about the customers services.

Kindly help into the matter

I have given my phone eluga s mini imei number-[protected] to repair on 18th march 2016 and i have bought my phone on 17th january 2016.
I have not got my phone yet.I want to know the reason and whenever I call on service center they always said that I will get my phone back in 5 days but i have not get it yet.
I am now fedup of it and i have suffered from many problems because of this much time taken in repairing of my phone.

Sir,
i took a panasonic p55 novo in Sept.2015. Since first day it is giving problem.Now its microphone, speaker are not working properly.and it is getting hang again and again.I called your customer care center, that person give me address and contact details but that numbers are not existing.Please help me.I am tired now because of mobile problems.Give attension to this problem.Give replacement otherwise i want my money back.I took two piece.only one is giving problem.I went to your care centre which is in Nashik, he said that he cant give the guarantee.I want immidiate answer

I purchased a refrigirator panasonic make from croma, t nagar, chennai on 15/01/14 for rs.17744. Model no. B295stw4, sl. No.[protected].
Right from day 1, the vegetables stored were getting frost and were turning their colour to black. The beading around the door getting moist and fungi layers forming all around. Despite three visits by the service engineers, none of them had any clue but would do some miscellaneous manouvers and say now on it will be ok.
By the time the one year warranty is over, situation worsened and one day the refrigirator compartment was not cooling properly. The executive from tollfree registered a complaint and sent the service engineer from robotechs electronics, chennai. He visited on 26/10/15 and changed the inside fan at a whopping inr 3200/-. He refused the give back the old fan and also just mentioned on the receipt as component charges inr 2800/-
As the beading around the doors of the refrigirator were getting moist all around (We don't know why!), we once again complained and this time another new service engineer visited on 16/12/15 and charged 400/- and left saying the refrigirator is ok!.
Again when the refrigirator was not getting cool and the food was perishing, we once again complained to toll free. This time the service engineer comes from shreeraj electronics chennai. The service engineer visited on 13/05/16 and charged inr 4500/-. Again the fan was changed and components name is not mentioned on the receipt. However after a heavy argument he parted with the old fan which he other wise wanted to take away with him.
During all the above visits, the service engineers were not having a cue about what happened earlier, why the set is troubling frequently.
So far i spent inr 8100/- on a product purchased at 17740/-, and not sure of the future of the product. The product is from panasonic.
I know the kelvinator fridge working for 40 years in my uncle's house and feel pity on my self for having exchanged the videocon fridge which i had since 1994 to buy this panasonic product. The videocon was in good working condition after it served for 20 years.
My prayer: let panasonic provide me with a new piece and return me the amount of 8100 spent by me.