Panasonic India Complaints & Reviews

Hayagriva show room, visakhapatnam-ap, 27/02/2014, displayed (Open box item) sold to me for 13000/- with in 2 yrs of moderate usage (Daily 3 to 4 hours) lost picture after 15 minutes of on get only audio, today customer care of panasonic said 4800/- + 350 (Out technicians said 3000/- only) for repair and no warranty (18/05/2016). How can we say thar panasonic is a durable company or good company road side companies also works for 2 years and low cost but it is expensive and no customer support. Very bad, very sad.
Better to away from panasonic products

I regret to inform you that i purchased the led t. V. (22c4000dx) on 12/09/2015, which is under warranty. Subsequently, i had informed your customer care several times and 2-3 times service engineers inspected the same and opined that the 'display panel' is not functioning and advised me to contact to mr. Madhav[protected] & mr. Sathish ([protected]). Both are telling us although the said t. V. Is within warranty period, yet they are unable to repair the same on the plea that the said set is obsolete and spare parts are unavailable. Further, he advised me to give a demand draft for rs.1850/- in favour of panasonic india pvt. Ltd. For a new model ' 24" for the replacement/up-gradation of the defective set after deducting depreciation from the face value of the defective set, although i am not supposed to pay the same within warranty period. But till now no communication has been made and also no ‘approval’ is given to me. Being a regular customer of panasonic i am feeling very much inconvenience as you know very well that t. V. Is one of the medium of entertainment to kids.

As the tv is just 6 month old, why i pay the amount to upgrade the tv. If spare is not available in the company then why thses product are selling in the market, please explain.

I hope that you will resolve the matter at earliest so that i am not compelled to go for “consumer forum”, the last resort of solution.

Regards,

Manoj kumar
B-818, gali no-7, ashok nagar,
Delhi 1110093

Sir,
I purchased a led t. V from your distributors show room at rajkot.
The model no th-42as610d and serial no, 15ccq08909 and date of purchase
Is 10/11/2015.
Tv is not working properly and sound system is too bad. Once approached your service centre but not satisfied with the services. Please look in to it and replace the defective piece as soon as possible.
Regards,
Nisha gohel

Broken my panasonic p81 mobile camera lans
And i change it because my cameras picture is not clear when i click on my fone
But i don't found the p81 camera lans
In your (Kanpur u. P) service center they tell mi
(Hum nahi maga skte h
Kyoki company order lene ke baad bhi nahi bhejti h)
Very bad service
What can i do
Any solution...
Answer mi on [protected]
[protected]@gmail.com

Dear concern,

There is a pathetic situation that we are facing since more than one month. I have went to your concern east delhi service centre where there is no manners to deal with the customers moreover no solution provided till now.
I have purchsed this hand set in the month of march'16 and after one month only it has been out of order and submitted for the same..
After following up after many times they are not getting seriuos and postponed the time again n again.. Being a service women i need to be having.
Now after getting too frustrated i am going to consumer forum and not to take back it. I want my money back with compensation on the cost of mentally harrasment.

It is my very bad and bitter experience with your comapny where no worry about the customers services.

Kindly help into the matter

I have given my phone eluga s mini imei number-[protected] to repair on 18th march 2016 and i have bought my phone on 17th january 2016.
I have not got my phone yet.I want to know the reason and whenever I call on service center they always said that I will get my phone back in 5 days but i have not get it yet.
I am now fedup of it and i have suffered from many problems because of this much time taken in repairing of my phone.

Sir,
i took a panasonic p55 novo in Sept.2015. Since first day it is giving problem.Now its microphone, speaker are not working properly.and it is getting hang again and again.I called your customer care center, that person give me address and contact details but that numbers are not existing.Please help me.I am tired now because of mobile problems.Give attension to this problem.Give replacement otherwise i want my money back.I took two piece.only one is giving problem.I went to your care centre which is in Nashik, he said that he cant give the guarantee.I want immidiate answer

I purchased a refrigirator panasonic make from croma, t nagar, chennai on 15/01/14 for rs.17744. Model no. B295stw4, sl. No.[protected].
Right from day 1, the vegetables stored were getting frost and were turning their colour to black. The beading around the door getting moist and fungi layers forming all around. Despite three visits by the service engineers, none of them had any clue but would do some miscellaneous manouvers and say now on it will be ok.
By the time the one year warranty is over, situation worsened and one day the refrigirator compartment was not cooling properly. The executive from tollfree registered a complaint and sent the service engineer from robotechs electronics, chennai. He visited on 26/10/15 and changed the inside fan at a whopping inr 3200/-. He refused the give back the old fan and also just mentioned on the receipt as component charges inr 2800/-
As the beading around the doors of the refrigirator were getting moist all around (We don't know why!), we once again complained and this time another new service engineer visited on 16/12/15 and charged 400/- and left saying the refrigirator is ok!.
Again when the refrigirator was not getting cool and the food was perishing, we once again complained to toll free. This time the service engineer comes from shreeraj electronics chennai. The service engineer visited on 13/05/16 and charged inr 4500/-. Again the fan was changed and components name is not mentioned on the receipt. However after a heavy argument he parted with the old fan which he other wise wanted to take away with him.
During all the above visits, the service engineers were not having a cue about what happened earlier, why the set is troubling frequently.
So far i spent inr 8100/- on a product purchased at 17740/-, and not sure of the future of the product. The product is from panasonic.
I know the kelvinator fridge working for 40 years in my uncle's house and feel pity on my self for having exchanged the videocon fridge which i had since 1994 to buy this panasonic product. The videocon was in good working condition after it served for 20 years.
My prayer: let panasonic provide me with a new piece and return me the amount of 8100 spent by me.

Hi,

I had purchased my panasonic projector pt-ar100u about 1 year ago. After about 8 months o[censored]sage, the projector has given continuous problems. To resolve the problems i have been submitting my projector to the authorised service center peral systems in pune. The service provided by them was terrible. The following are the details of various problems encountered:

1 24/02/2016 – problem: heating problem. Projector automatically.

2 26/02/2016 – problem: hdmi port not working. Time to resolve 2 months
After 8 days they said to take back my projector and informed me that they will call me when the necessary part is available with them.
They called me and repaired the projector 14/05/2016. When i went home and checked the projector, the projector again started giving error of heating problem and went off after 5 mins.

3 14/05/2016 – problem: heating problem. Projector automatically switches off after 5 mins. Status: not yet resolved

Your company does not provide on-site service. Hence, every time i have to remove my wall mounted projector and take it to your service center which is not near to the place where i live. I have had to make 8 visits to the service center for dropping the projector with pearl systems and taking it back.

Further, during my visit to pearl systems, i personally had seen that the technician over there was removing the hdmi cables and putting them back even when the projector was on. This might have caused damage to my projector. I believe that pearl systems is not staffed with proper technicians.

I want an answer for the above stated problems caused to me. I want my projector to be examined by proper technicians or i want my projector to be replaced.

Expecting the reply at the earliest.

Thanks,
Manish oswal
+91 [protected]

Dear sir/mam,
I am vishal singh. I had purchased one panasonic split a/c 1.5 ton 3 star, model no. Cu-yc18pky on 12.06.2013. It has five years of warranty. After one year of purchase date, the cooling capacity of the a/c is going down day by day. I had made a complaint about cooling problem to panasonic customer care on 24 apr 2015 to till date. Their 4-6technicians are coming from previous one year. They say “we have checked the problem, we will discuss to our authority then after that we will call you and resolved your problem”. But after going to the technicians, no one is responded to operate the a/c and every time i got the message from panasonic customer care that your problem has been resolved. But my cooling problem is still there.
From previous 1 year, the same process is going on. They are sending their technicians but problem is still there. All technicians are describing different problems. But no one is able to sort out the problem. Today it is the condition it is not working at all. If we say to do a service of a/c which is done after 5-6 months, they refuse to do it and say no need of it but it has been passed 1 year of get serviced. When we talk to their customer care centre, they say the same thing that we have mentioned your request and send you our technicians.
So, therefore, it is requested from your kindself please get resolved my problem which i am facing from previous one year.
Thanks and regards,
Vishal singh
M. No-[protected]
1/26, rathi nagar, bhadesi road, aligarh

Sir,
I am a Panasonic customer and I am always using your all products,
I purchased a LED T.V from your distributors show room at Chennai .
The Model no TH-32c400D Sl, No, ISIDX10966 and date of purchase
is 6/08/2015 .
My remote is not working and i enquirers about the warranty I am not
got satisfactory reply .please look in to it and replace the defective
remote as early as possible .

Regards,

sivaraman.

I had purchased an ac of panasonic make on 23rd april, 2016 from sony mony electronics, neamatpur, district burdwan (Wb) being model no. Cs-uc18rky3-6 according to the bill, but according to the warranty card the model no. Is cu-uc18rky3-6.

Consequently it was installed by some semi skilled persons on charge basis, though your coupon say that installation/demo service is privileged service offered by panasonic.

I regret to say that the performance of the ac below par with other acs as i am not the first time ac user. The circuit breaker switches off frequently making abnormal noise during operation. Moreover when circuit breaker switches off, hot air is blown from the ac thereby making the room hot. Complain has been lodged with the dealer, but the same is not being attended to.

I hope this complaint of mine will be attended to at an early date.

(Saibal sinha)
Chasha para,
Near orient lodge,
Barakar-713324.

I had filed a complaint about the water leakage in the indoor unit on 27th april, constant efforts to get it rectified was not possible. They had automatically cancelled the request after 10 day and asking me to re login the complaint. Painful service. This was not expected out of panasonic, one manger shabeer is never available on his mobile - always busy or disconnects the call. This is highly unacceptable
R[protected] complaint number

Dear sir,
Recently i was purchased two new panasonic air conditioner 1.5 ton inverter model (Model number cs-us18sky). From bharath electronics and appliance erode, tamilnadu. Date 03/05/2016.
From day one 04/05/2016, i was faced indoor unit noise problem it was too high i can't able sleep peacefully. Many time i was requested for replacement of indoor unit, but still it was not rectified,
With out complete my complaint request they closed my complaint.
My both 2 air conditioners having same problem. Kindly stop this model cs-us18sky, in this model indoor unit total failure too noisy.
I need other model indoor unit kindly provide me as soon as possible. Otherwise i will go to complaint in consumer court against panasonic.

I purchase Panasonic TV as its repeated brand but got very frustrated about this brand and serveries they are running in India. Very Very bad customer service i can call 3rd class service center in Pune. I lock my complaint on 25 march now its May 11. total 50 days over still my complaint not solved.
I purchase Panasonic 3d smart TV with 64000/- in just 2.5 years comes motherboard problem, I ask them it’s in extended warranty please replace same, but as per service center guys motherboard not available its stop manufacturing. my question is If Panasonic sale lots of TV then they should support all hardware life long.If not support they should replace me same configuration tv without any depreciation amount.
Now Panasonic saying they are depreciation done 50% how these policy not explain to customer while purchase?
I need new TV with same configuration from Panasonic if not need my money back.
Also I ask service center guys give me new TV model th-32ds500d but they are offering me 32cs510d with difference amount 2110.

Please help me to sort out same.

Sir I'm complaint in Panasonic customers care center to registered my complaint but not solve my complaint Panasonic engineer is comes from my house his told my your pen drive is fault but same pen drive support my second LCD tv my pen drive only 4gb and second LCD tv show the pen drive not any problems with this pen drive and tv and my tv purchases is November month on Diwali festival

Dear sir,

I bought panasonic p66 mega mobile in february. After one month, there was a problem in charging. When i showed to panasonic service center, they told that battery needs to be change as there is a fault in battery. Due to non availability of battery, they placed an order for battery and said that it will be available within 30 days.
Now it have been more than a month and i still did not receive the battery. Last week when i call to the toll free number [protected], they said battery has been dispatched and i will get within 6 days. But i haven't received. Again after 7 days when i call today, they are again saying the same thing that battery has been dispatch and i will get within 6 days.
I want to know the exact status of my complaint as it has been more than a month and still it doesn't get resolved.
My job sheet no. Is kjasphr098416pi38923.

Hope to get a solution soon.

Regards,
Abha baral

Team,

Please refer my request - R[protected] raised on 15th Apr-16. I have bought new Panasonic window a/c on 30th Mar-16 in Chennai. Within 15 days, experienced fault in the remote and manual operating board..the temperature, mode and other options keeps on changing automatically without any inputs. Raised the issue with the customer care and it was attended by local technician..who confirmed its board fault and will replace it immediately. But, till date i haven't received any call or replacement from the local service center or customer care.

Contacted customer care on 29th Apr-16 & 07th May-16, but got a typical response - " we are following it up and would be resolved soon". Wondering the meaning of SOON?

Customer care even shared the local service center manager's number - Naveen / Sathish. After speaking to them felt customer care is better in terms of response...very un-professional and rude behavior.

Bought Panasonic product with assumption of good quality product & service will be delivered..but, both are proved wrong as of now.

Regards
Thillai Rajan K
+[protected]

Dear sir, i purchase a led tv 29 inch on 5/10/2013. Company given me 3 year warranty. My led panal is not working on 25/12/2015. They repaired/changed on 11 jan2016. Again led panal is not working. I write a complaint panasonic customer care on 1 may 2016. Till date they not send an engineer to check led. I complaint to panasonic they tell us this parts of led panal is not manufactur by company then. They not reply me about repair my led. Please request to you repair or replace my led.
Thank you.
Sanket gupta
R. C. P. Tall colony.
Near durga temple.
Suratgarh.
District - sriganganagar
Pin 335804.
Phone +91-[protected].
+91-[protected]

Dear Panasonic,

Please work on your customer handling as very poor services are there in many cities including Chandigarh and Noida. I have been to Noida service center few days back on the address mentioned on your website(i.e sector 27, noida) and no one was there to entertain finally I searched for another Panasonic service center in another sector 15, ''Shubham telecom" today I received my repaired phone back after 15 days when I just said to the customer care representative to just verify if my issue is resolved or not she simply said it is you pain to check and it is not to be verified at there end more over there are many customers visiting there but there is staff of only 2 people there to handle them. Really very disappointed Panasonic is a big name but very poor customer handling and very poor service centers.

Regards
Suraj Kamal
Mobile:[protected]