Panasonic India Complaints & Reviews

This is regarding a complaint registered at your customer care on 1st of may 2016 vide ref no r[protected] against my airconditioner model no uc12pky purchased on 17/12/2013 from sound of music which was attended very fast within 2 hrs of call but was told about some problem with the capacitor and gas oil leakage which was promised to be serviced on pay by monday and an inspection charged was also paid to your authorise service agent named star air condition vide cash memo no 811 which was told that the amount will be adjusted after the needful service is done.
Monday passed away and inspite of regular follow up with service incharge mr.Sontu who again committed of sending the personnel by next day, failed .Ontuesday i was told that the service personnel have been sent for training and will definitely attend to my complaint by wednesday .Then i contacted the customer care and they provided me with another person's number called mr.Soumya basu who again promised me that the needful be done on thursday without fail but its been friday and my family including my 3 month child has fallen sick due to this tremendous heat as my room is on the terrace and we are suffering so badly, from today onwards noone is bothering to take up calls and no one is replying back also.
Is this the srevice provided by your so esteemed japanese company and i am using tv and another ac at my office of your brand only but i am extremely dissapointed by the service provided now what need to be done as it is 6 days already passed of our suffering

This is regarding my service request no. R[protected]. I have bought panasonic split ac after been told many lies by the showroom people.It has been only 2 months and the ac is not running now.So, at first i called the showroom people and they assured me for the repair as soon as possible.Then, they didnt send anyone to my place even after 2-3 days.After that again when i complained they told me that they have called the online number and sent a request.Since then they are referring me for next day next day but to no result .Till now, 2 technicians came since last 10 days but no result once again.They know nothing.One came with new pcb but of different model(They had even taken the photos of everything).After that i was provided the number of the manager sunitha but she didnt pick up. .They are not bothered of anything.I am asking you people for the service for which i have already paid a handsome amount not for free.What i do know now that they are not going to reply you or to provide any service after sales, only assurances and sympathy are provided.Its around 40-41 degree here at rajahmundry, ap and i am without any ac since last 11-12 days for which i have already paid.I am very disappointed with you people. Now, i dont have anything in mind except to appeal at the consumer court.I am really fed up. Panasonic india ltd. Is really the worst one.

I have submitted my panasonic eluga L 4g smart phone at panasonic service center for repair on 5th march 2016...and till now they say that my phone is under process ...they are missguiding me by saying on every call since 24th march 2016 that your phone will be given back in 6-7 days ...but after the period is over they just extend it to more 6 days ...i am fed up with it and now planning to complain in consumer forum...

This with reference to service call request no.R[protected] and r[protected].

The 1st complaint registered on 22.04.2016 but still ac is not in working condition and the local coimbatore service in charge (Mr. Raghuman ph no.[protected] is telling over phone the required spares (Timing sensor) is yet to receive from the concern panasonic factory.

I am really surprised that the reputed concern of m/s panasonic will have such spares supply issues.

Why as an end customer has to suffer a lot last 10 days after investing the nearest half lakh rupees in m/s. Panasonic product in this peak summer.

I don't know this is a right place to register this, but still i hope m/s.Panasonic will take it seriously and settle this issue immediately.

For Panasonic Mobile Phone that I purchased
Model - Panasonic Eluga Switch
Not even a month for the purchase of the said product, the internal defects damaged the entire working of the phone. The display automatically got washed away without any apparent reason.

Also, the earphones provided with the phone do not give good results and ironically the earphones provided were embossed with the brand name JBL.

Also, new sealed box never had screen guard inside which was specifically stated to be given by the company inside the box and the same was written in the component specifications.

Installed yc12rkyt3 - 1 ac yesterday. Room size is 12 x 12 feet. Indoor unit fitted about 7feet height. The bet is situated near the wall the ac is fitted. But the cool air from the ac is not getting to the bed. If the bet is put in the middle of the room. The cool air is not coming to the bed. The air is directly go to the opposite wall direction. When the swing position is lower, the air goes to the opposite wall and it the swing position is on the top position, the cold air goes to the opposite direction about 5/6 feet height. The air swing direction is not coming to the floor area. The cold air goes to opposite direction and cools the opposite wall. Other area is not cooling.

Hi,

I called up panasonic customer service on 22nd april '16 and requested service for my 2 acs. Service request numbers are r[protected] & r[protected]. After calling me the next day and confirming that they will do the service on 30th april, they never turned up. When i called the panasonic customer service and enquired, i found out that the service station had falsely informed the company that the service has already been provided and closed the service requests from their end!

The service station is located in erragadda, hyderabad.

I spoke to their manager raghu who put me to some anuradha who put me through to some kiran who didn't pick up his phone.

Erragadda, hyderabad service center made me run from pillar to post for 2 weeks, never provided service and falsified records by claiming to have provided the service. Very disappointed and angry.

Respected Sir/mam,

I have worst Experience with your Product & your Services. What type of Bloody Employes are working there.
I am Meenakshi Purchased a Cell Phone on 21/10/2015 and it was dead on 28th Jan 2016. I have faced lots of problem with your products. I am providing you all details mention Below:-
Customer Name:- Meenakshi
Modal:-Eluga S
Problem facing:- Cell Phone got a display and network issue.
Job sheet No:-KJASPHR184216PI1237
Date of submit:- 2Feb2016

I am already repair my Panasonic cell phone 2 times from chandigarh sector 22 Service Centre & i am shocked with your bloody services.

You guys are such a Packet of Nuts. if you are unable to short out the problems than why you open your service centre. Please close your service Centre & open a Scrap Shop.
Custmer care Centre staff is quite arrogant.
I know that you understand my position and hope you handle this situation with care. I will be waiting for an answer from you soon.
Please return my cell phone..

EITHER REPAIR IT SOON OR REPLACE IT WITH THE NEW ONE


Yours faithfully
Meenakshi

Hi. I have ordered 3 ac (1t, 1.5t and 2t one of each. I cancelled 2t after facing issue with the first one and brought samsung) from pai international, marathahalli on 8th of april 2016. The one 1.5t was installed within 3 days as committed by pai. But after installation we observed the outdoor unit is making weird noise. We informed dealer next day of installation and they put the request to company r[protected]. Since that day one visit was made by company person on 15th or 16th april(I dont remember exact date) then no news for another 4 days. I called dealer the after that i received call form panasonic service center. As its an initial defect i request then to replace the outdoor unit. But they requested if they will change the fan motor it will be fine and upon mutual agreement i accepted only if it can be done without dismounting the unit by opening front plastic mesh. They told on 21st april that its being ordered and they get in 2-3 days. But since then no response from anyone. We called customer care multiple time. Everytime they say tomorrow you get a call definitely. Since that day we are calling any just waiting next day and nothing happens. My wife call mr. Vignesh (I think he is area manager) on 25th and same response from him '"some will call you tomorrow". Today i tried calling mr manoj (He is karnataka head as per customer care) but it seems he is busy and was unable to pick my call. It seams no one wants to share any any information. In the mean time we found 1t ac has very poor cooling and my parents keep complaining. Then i remember the installation guy putting both the pipes together in single insulation. Ever for 4-5 meters of tubing. Then i confirmed with the samsung installation guy on 24th april and he told smaller length is fine but 4-5 meters is not good and definitely effect the cooling. So i went ahead and logged another complaint r[protected] but i have not received call for this complaint till date. It seems i should not go for rectification for both the issues as this is just a trailer for any other complaints in future. I decided not to get any replacement and rectification for both ac but get a refund and buy some other brand. I will be happy to go to consumer court if i am not get my full refund within 7 days. Panasonic is pathetic in terms of service.

Dear sir,

I bought a panasonic air conditioner in the year 2013...within 2 years it was working fine but now now its not cooling properly. Panasonic service man came at home and after checking machine they found compressor is damaged. But our warranty period for compressor is valid for 5 years.

We called customer care toll free no in a regular manner but till now they not provided the spare parts of AC.

Kindly look into the matter... ..

I purchased a panasonic ac from s k enterprises at boring road patna bihar on 15th april 2016 after buying they didn't install it for serval days.
It was very pathetic experience. Not only that he told us that you have to buy a stabilizer so that ac work properly and he told us that he will refund the money for stabilizer if we don't need it and we replace it within 10 days.
But when i visited the shop again after 1 week to return it, he flatly denied and misbehaved with us using abusive language.
Name of the owner of the shop is mr.R k jha and the staff who misbehaved is nagesh kumar jha.
I am very much dissatisfied with pansonic as it was authorized dealer's and service center at patna .How can panasonic give dealership to such persons.
Please take quick and strict action against such dealers so that customers don't have to suffer and name of panasonic is not defamed.

I purchased this because the sales person (rathna fan house - chennai)said it is 100% copper and all materials are copper and he showed one open model saying all parts are copper. but now few website showing it have aluminum alloy and copper coil with blue-fin . If it is true i am greatly cheated. What should i do now. I asked 50 times to say that it is copper or not and spent 2 days for a product with 100% copper. I could have buy a carrier or hitachi or daikin but bought it believing panasonic. I want to return this and get a pure 100% copper model. It is unused and unopened stats now

I have purchased a Panasonic air conditioner from Croma sarjapur on 16th April and got the same delivered on 17th April.
When I purchased, I was promised that the installation of the A/C would be completed at the latest in 48 hours from delivery.
I have been calling the Croma and Panasonic customer case agents from 17th April twice a day.
I have an infant at home who couldn’t bear the heat due to which I purchased the A/c.
I have received multiple contact numbers on every call I made but never a confirmation or information that any technician information for installation.
Today is the 8th day post delivery of the A/c and it is sitting in a corner uninstalled.
I would never buy any Panasonic item or recommend anyone to go for it as my experience with service has been Pathetic.
If you do not have the resources for service, then please do not sell the product.


My Ac details :
Request number : sl[protected]
Panasonic contact persons : Saquib Khan, Syed Shabber and Jagan
Model No : CS-YC18RKYH3-1

Dear Sir,

With reference of above subject please reply me sooner.

I am facing problem from your service center. I had bought 29 inches T.V. Last month my T.V. Just got switch off automatically while in running.condition.
But when I.have submitted to your service centre.they told its panel is Broker out so not reparable hence I am ready to pay expense of changing panel but they told company has closed this model. So what should I do.

I have buy your brand because of faith and trust on PANASONIC. I have choose your brand because I thought I will get better service but I have not received Any reply...

And they also not raised any complain number ( Panasonic service centre, Rajkot)

Please reply proper within 24 hours. Otherwise I will go in consumer forum.

I have also attached invoice copy

Thanks,

Vimal Mehta

[protected]

Lcd tv panasonic was sent to authorised service centre at kanpur.
Tv was not repaired and was told that it is beyond economical repair. Nothing was given in writing regarding nature of fault nor costs of repairs.
Toll free no was contacted and asm kanpur mr tripathi was contacted who promised to sent a mail giving details. But same not sent inspite of couple of reminders.
Job no is r[protected]
Please resolve issue

We live in Ghaziabad. We bought panasonic Airconditioner on 26 April 2013. It was working fine and regular service was done. This month i.e. April 3, it stopped working suddenly. We made a complaint to its helpline no. Those people came and us that there is caling coil problem and took the AC on 8th April to RDC Ghaziabad. Since then there is No information regarding that but just once. They called and told that 12, 000 is the total expense without even describing it. We are calling them since 11th morning to bring back our AC without repairing, but they are not responding.
Daily we are calling them and They just simply pick the call and tell that we will Search for your AC and will let you know.
This behaviour is simply very annoying. Please take some strict action against them.

Dear sir
name- mahendra singh kushwah
add--nagla devjeet yamuna bridge agra
mob.- [protected]
printer- MB2120
sir printer purchase kiye 5 mahine ho gye jabse liya he tab se abhi tak printer regular problem aa rhi h service center wale printer sahi nhi karte he complaint no.- R[protected] plz sir resolve my printer problem

1.I am a senior citizen 69 years and have purchased TV TH-L50B6D on 18.9.13 out of PF. Tv was delivered 21.9.13, with three year warranty.
2.The tv has developed panel defects and shows ghost images from 1.4.2016.
3.The matter was promptly brought to the notice of panasonic local service center and its engineer inspected the product on 4.4.16 and given report to his office about the manufacturing defect.
4. On 8.4.2016 a mobile call from the company offering three alternatives :
The depr
a. Pay further Rs. 30000 for supply of replacement with ten percent discount
b. Pay further Rs. 28000 for replcement
c. Take a new smaller TV as replcement.
Since three year warranty exists, Kindly arrange to repair/replace instead of offering new TV

Dear sir/madam,
I got your replaced old phone in December 2015 as swap and I am using the phone right now.But yesterday when I faced some problem in the phone I took it for repairing I came to know that replaced phone is P 55 instead of P 81.
How can you Cheat me in this manner by providing me degraded phone as replacement and that too without my knowledge.
Panasonic being a good international brand can be a cheater is unimaginable.Being a lover of Brand Panasonic I am feeling helpless right now.For your information I want to inform you that I have lots of appliances of your brand and I choosed P81 for because I like Brand Panasonic.
Your Customer care official are also not helping me and also they are arrogant.

Please give me proper solution to it .

Regds
Anand Sureka

Sureka Sadan, Mukunda Das Road,
Milanpally, Siliguri-734005
Mobile:[protected]

Dear Sir,
I am purchasing a 1.5 ton panasonic split ac on 20.feb.2016. on dt 12.mar.2016 given some problem I book complain on 13.mar.2016 next day engineer came and check and told this is PCB problem it is solve on Saturday.but as on date no body came and problem not solved . I request to you kindly solve my complain.

swadhin kumar swain
C/o bhamarbar swain
Deuligrameswar
jagatsinghpur
pin 754103
Mob no.[protected]