Panasonic India Complaints & Reviews

Dear Sir/Madam,

I have been purcahsed a led tv Model No. :- TH-32C400D on dated 02/11/2015 from croma. Now i have a issue that on its colour lines are coming. I locked a complaint to panasonic. Engginer visited at home and he said that internal pannel is broken. So, the issue will not cover in under warranty. The service centre peoples are saying i have to pay for it. So, please help me out of these. Cause my tv is not having any external damage so how could it happen i am not understaning is it possible. As my descusion customer care said that it will be coverd under warranty but service centre peoples are refusing it. And without my confirmation the service centre people has been closed the call also.

Complaint No.: R[protected] & R[protected]

The first one is old which has been closed without my cofirmation and second is newly register but no one has called me out against it.

TV Model No. : Th-32C400D
Serial No: I5SDX41129
Purchase Date :- 02/11/2015

Sir/Madam

I have purchase one mobile set panasonic p55 date 06.02.2015 and mob was not working till november 2015 so I deposit mobile set in your service centre dt 01.12.2015 now till date i m not rec my mobile set .I m face very difficult for not a mobile set
kindly send me my mobile set as early and warranty issue me for one year as on date receiving by me mobile set

Please send me Mobile Set or Money, approx 2 month deposit by men mobile set in your service Centre.


Thanks
Avdesh Goel
[protected]

I am Surender Aggarwal,
I purchased a LED TV
PAN LED 32B6D of RS 22000 from
Kumar Electronics, 1990, Railway Road, Narela, Delhi-110040
on[protected] with Three(3) years warranty period.
Invoice No. : SNR/2894/[protected].

On 11 January 2016, I registered a complaint on customers care regarding my product. The Led was not working.

Technician named as Riyaz, phone number ( )came and took away some electronic board for repairing. And from since 12 January 2016, i am continuously contacting customer care and Riyaz, but they are delaying and not giving any satisfactory response.
We are fed up of requesting them to repair our product, but they are harassing us.
We call them daily and they just give contact no. of some other person, and forwarding our call from one person to other, and lastly it disconnects.
Please help us resolve this issue.

I purchase panasonic eluga on may 2015
four times repair in service cent re
phone more thane 60 day in service centre .Iam many time i inform to company email. Same answer. Now i need change phone or replace or cash

Dear Sir/Madam,


I bought Panasonic Eluga I mobile from Reliance Digital at NEW BEL Road Branch, Brangalore on 02nd October 2015, it is not even 4 months as on date my earphone has stopped working.When I approached the Authorized service center at R.T.Nagar named M.P. Telecom. The service center guy did not even give me the service job sheet but straight told me that the paper tag was missing on the head phone and had the arrogance to say it was not of Panasonic make and some local one.

My question to Panasonic people do you don't recognize your own manufactured products.

Do these Panasonic people think that we have no other work but to go to their service center and do these things.

To add nowhere in the bill or in the box it is written that to obtain warranty this paper tag is required.

Reliance Bill No.C#53000000
Sales Man ID:60169607

Regards
Balajiram
[protected]

I had purchased Panasonic Eluga U in 2014.
I met with an accident in august 2015 because of which, the handset got damaged. Its touch pad was not working as the screen as well as the back panel was broken. The handset was given to service center. Since then after around six months, the handset is still not repaired.
Twice the service center people claimed that the unit is now in working condition and gave the handset (the back panel was not replaced as there was a shortage in the company itself). However the touch screen response was erratic and was malfunctioning. Again they took back the handset.
After following up for further one and half month and asking for giving a new handset instead of repairing this handset, the service center returned the same handset claiming that it is duly repaired (this time also without replacing the back panel). Monitoring 2-3 days there was a problem of network frequently going off. And suddenly it got switched off. Again the handset is given to service center on 19th Jan 2016.
This time instead of repairing this handset, I want replacement with fresh one against this.

Service request No. for LCD/LED - R[protected] dated 12 December, 2015. Hi, I had made a complaint at your Call Centre on 12th December, 2015, about my Panasonic LED TV 42", Model NO. LED TH-42A410D, Invoce No. 5624/1516/01161, date of purchase 14/04/2015 from Khosla Electronics Pvt. Ltd., Kankurgachi Showroom, Kolkata, which was under the Warranty Period. Panel dispute, Black spots on the TV Panel and it is slowly increasing from day to day. I have been regularly following it up since then with your Customer Services, however till date the TV has not been repaired or replaced. The TV mechanic who did visit our residence, checked the TV and said that a part i.e TV Panel was to be replaced, but would take some time to procure. But till date the COMPLAINT, still stands as it is and there has been no action or solution provided from Panasonic. Every time that we phoned up to query on the status of the COMPLAINT, it was the same reply, 'No Part'. No doubt I got calls and false assurances from your Service Centre & Panasonic Offices at Kolkata, to inform me that my replacement LED TV has arrived at the Service Centre. However, after thirty days your Service Centre Associate informed me that the part i.e. TV Panel is not available, we will replace your TV with another TV model and for this I have to pay them an amount of Rs. 6, 100/- approx. to get the TV replaced. I was agreed to pay for the replacement, when the Panasonic TV was still in the warranty period. And as per your warranty the TV would be either repaired or replaced within the one year warranty period. It is now 1 month 9 days i.e. 40 days to be exact, since my complaint, and so far the TV has NOT been repaired or replaced. I am very very disappointed with the after sales services provided by Panasonic. I am asking for simultaneous quick & prompt actions to be taken for repairing OR replacing the TV. I am requesting you to kindly look into the matter and have the TV repaired or replaced, as is the standard procedure. As a CONSUMER, I have PAID AND fulfilled all the terms and conditions that Panasonic has put to us. WHEN IS PANASONIC GOING TO OBLIGE & FULFILL ITS PROMISES AS PER THEIR WARRANTY TERMS & CONDITONS??? The Panasonic tag line says – “A BETTER LIFE, A BETTER WORLD. SOLUTIONS FOR A BETTER WORLD.” You need to CHANGE this, so far Panasonic has NOT provided a better life or a better solution to me. Prasanta Ghosh, 17F, Sitala Tala Lane, Kolkata-700011, West Bengal, Ph. [protected]

Touch screen not working.
service centre peaple telling wster damage which is not real fact.
but due to poor quality service peaple not taking it.

I bought Panasonic 40 inches LED TV through Snapdeal almost an year back. Now all of a sudden after an year the LEd TV picture screen stopped working. When I contacted Panasonic Service center, they asked us Rs. 35, 000 to rectify the TV.

I have given my mobile for repair on 28 Oct 15 for display problem and same was returned on 27 Nov 15 which was tested and found mobile again not working. Same problem has been reported to the service center on 04 Dec 15 due to service center was closed for 03 days.
Now service center has given a new job sheet for the same but till to date no reply received from them

I bought one bottom freezer refrigerator from an authorised dealer, NANTHILETHU, KOLLAM, model NR-BW465VNX1, 21/08/2012 for Rs.43, 700/- Its stop working from 15th December 2015 and I lodged a complaint at the service centre Via Tool free . My compaint ref- is R[protected].When ever I am asking the status of repair, I am getting excuse that parts has not arrived yet. Since now more than one month is over, neither I did't get my refrigerator repaired nor serviced .How is it possible to give a negative response to the customer always like a reputed company like PANASONIC ? It is really surprise ?
Shop Phone number is giving for ready referance and immediate action . also request to repair my refrigerator as soon as possible .
[protected] /[protected] / [protected]

please note my Mobile for refrence 91+[protected] THOMAS KURIAKOSE

I had purchased one Panasonic E luga S mobile hand set on 26/12/2014.But for last 2 months problem regarding getting contact details and call details history . Some how I got late in contacting any o[censored]r service center for issue with phone. and lastlt visited M/s Ayushi Electronics situated at address given in column above on 06/01/16 by that time period was over.I paid their charges vide cash receipt no 2069 dt 06/01/16 and I was told that software has been updated. I was attended by Mr Abhisek Joshi. He told me that if it still does not work properly come again. I again visited that service center ang again complained same problem. But still what the person did i do not know. Today ie 19/01/16 I agin visited but Mr Abhishek Joshi came out with some irritating reply there hot exchanges and challanged me that Iie me can complain where ever I want.This is to bring to your notice. My hand set continue to have problems.
Pl do the needful in the matter.My Contact No is [protected]- B M BHANDARI,

Demo Service request no -for microwave over is D[protected], D[protected], D[protected], D[protected], D[protected], I had purchased a panasonic micro oven on 15th jan.from adishwar, I got the product the same day.After that the problem was started no body came for giving the demo on this product.i had to call the customer care each time some one picks and inform me that we will get a call at the earliest, and no body would call back, again i had to call back the customer care.It is not a customer care it is customer tear( i had to pay to call the customer care no).The worst was with the service manager Mr.Sanjeev-No-[protected].He does not receive the calls.One Mr. Jai prakash-[protected].(He does not visit customers after 5 pm and gets the request rejected, Only person i did not tell his name No-[protected].Was very arrogant, And at the last was Mr.bharath -[protected] he had call me on sunday and informed me that he will come in one hour after that he was not reachable and in evening i tried calling him he did not receive the call.after all after paying for a product and going through the hell is the worst.over all it is sellers pride buyers envy

I have send My Panasonic Elugu Icon Slate Mobile which had defective Audio Problem through your service centre on 12.12.2015.My Job Sheet No is KJASPKR0421215PI882.But still your customer Executive says it will take another 3 to 5 days.

Sir my 32 inch LCD TV display not working. Model no:TH-L32C10M serial no:ME 9511850 Name:Nobin Lawrence Contact no:[protected], [protected] Place: Trivandrum

Dear sir please solved my problem my handfree is submit date 18/12/2016 service centre on panasonic my handset is panasonic p55 novo 2gb ram and purchase by 06/11/2015 but not refund my handfree.and delay my time day by day so please my help me Thanks Praveen singh [protected]

customer name- kshama mobile name- panasonic innova i iemi 1.- [protected] iemi 2.- [protected] complaint1.- set off, date-26/12/2015 complaint2- disconnect port problem code-kjaspup396. Service centre- n.K. Enterprises bareilly uttar pradesh.

Service request No. for LCD/LED - R[protected] dtd. 9 December, 2015. Hi, I had made a complaint at your Call Centre on 9th December, 2015, about my Panasonic LED TV 42", Model NO. LEDTH-42A410D, which was under the Warranty Period. The TV had stopped functioning, i.e. the picture quality was distorted. I have been regularly following it up since then with your Customer Services, however till date the TV has not been repaired or replaced. The TV mechanic who did visit our residence, checked the TV and said that a part was to be replaced, but would take some time to procure. But till date the COMPLAINT, still stands as it is and there has been no action or solution provided from Panasonic. In the meanwhile we have further signed up for an AMC for an amount of Rs. 13, 500/-, i.e. EWC - [protected] for Panasonic product - I4QCN06224, which is valid now from 14 Dec. 2015 upto 13 Dec. 2018. Every time that we phoned up to query on the status of the COMPLAINT, it was the same reply, 'No Part'. No doubt I got calls and false assurances from your Service Centre & Panasonic Offices at Delhi, to inform me that my replacement LED TV has arrived at the Service Centre. However, your Service Centre Associate had then informed me that to get the replacement TV, I would have to pay them an amount of Rs. 7, 100/- approx. to get the TV replaced. I was surprised that I am being asked to pay for the replacement, when the Panasonic TV was still in the warranty period. And as per your warranty the TV would be either repaired or replaced within the one year warranty period. I have paid an amount of Rs. 50, 000/- for the TV, this is including the exchanging of the Old LED TV. I would expect that the Panasonic TV would at least have lasted me for a period of 50 months, if not more. But the TV has not lasted me for 12 months. It is now 1 month 4 days i.e. 34 days to be exact, since my complaint, and so far the TV has NOT been repaired or replaced. Besides this, I still pay for the cable TV, which I am unable to use or view, as I do not have a functioning TV set. And due to the non-functioning of the Set Top Box, that too has got spoilt, for which I had paid Rs. 6, 000/-. Who is going to pay for these damages?? On 23 December, 2015, I was informed by your Customer Services Associate Abhishek, over phone and via email that we have to pay the difference amount of Rs.2, 911/- for upgrade model and I agreed to the same. The Demand draft for Rs. 2, 911/- was made in the name of Panasonic Mumbai, Demand Draft # 249909 drawn on State Bank of India, dtd. 5th Jan. 2016, in favour of 'Panasonic India Pvt. Ltd.' for Rs. 2, 911/- (Rupees two thousand nine hundred & eleven only), and was collected by your represented on 6th Jan. 2016, from my residence. This was also intimated to Abhishek via email as confirmation. I am very very disappointed with the after sales services provided by Panasonic. The replies to my complaint were prompt from your end. But it is NOT replies that I am looking for, I am asking for simultaneous quick & prompt actions to be taken for repairing OR replacing the TV. I received a call from Abhishek, your Customer Service Associate, on Sat. 9 Jan. 2016, at around 2.45 p.m. to inform that the replacement TV would be delivered at our residence on Saturday. And before it is delivered the concerned personnel would call and inform. However no TV was delivered on Saturday and no call received. As now i.e. today, I have received no intimation as to whether the TV would be delivered at all or it is on the way. I am requesting you to kindly look into this and have the TV repaired or replaced, as is the standard procedure. As a CONSUMER, I have PAID AND fulfilled all the terms and conditions that Panasonic has put to us. WHEN IS PANASONIC GOING TO OBLIGE & FULFILL ITS PROMISES AS PER THEIR WARRANTY TERMS & CONDITONS??? The Panasonic tag line says – “A BETTER LIFE, A BETTER WORLD. SOLUTIONS FOR A BETTER WORLD.” You need to CHANGE this, so far Panasonic has NOT provided a better life or a better solution to me. Yasmin Zafar Khan Al-Hudaibiah, B-11/ Flat No. 304 Millat Nagar, Near Lokhandwala, Andheri West, Mumbai 400 053.

From
Sreekantan. G
Chilla, jai nagar
Kattayikonam. P. O
Trivandrum -695584
Ph-[protected]

To,
The manager
Panasonic service centre
Trivandrum -


Sub - service of panasonic led tv under warranty model no-th-32a300dx, serial no -
Pi919c4j50011299 :reg

This is to bring to your kind attention my led tv mentioned above is not working which was purchased from subsidiary central police canteen nandavanam, trivandrum bill no-40169/2014 dt 03/09/2014. I called the toll free coustmer care and registered a compliant
No-r[protected]. The service person came to check the tv and said the panel and board need to replaced. I said that my tv is under the warranty but the service person after checking his office informed that my led tv warranty expired as warranty is only for one year
The warranty coupon i got during the purchase clearly states that my tv has 2 year warranty the same was registered at the time of installation

I request you to consider my warranty card and do the service of my led tv under the promised warranty at the earliest. If i don't receive a favorable replay from your end, i will forced to approach the consumer court


Thanking you

Sreekantan. G

I have purchased Panasonic Eluga-U in the month of May 2015. The mobile was not getting ON / Not getting charged in the month of Sep-2015. The mobile has been given to the authorized service center at Ernakulam, Kerala. Despite repeated follow up, the mobile was not repaired / replaced /refunded till now....