| Address: New Delhi, Delhi |
I had been working in Abu Dhabi for more than 15 years. After losing my job I settled in Aluva, Kochi, Kerala. On 26/10/15, while watching TV, my TV suddenly switched off. In spite of trying many times it still didn’t switch on. On 27/10/15 I registered my complaint at Panasonic Service Centre ( Kaloor, Kochi branch –[protected] and they sent a service man on the same day. After checking for 10 minutes, he said that the PC board is not working. He left by saying that he’ll check whether the part is there in the store or not.
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On 31/10/15, I got a mail from the Service Centre that they don’t have the part and they asked me to arrange it myself. I contacted my friend in Dubai and got the part after 2 months . I got the part on 31/12/15 and informed the Service Centre on 02/01/16 . On 04/01/16, two servicemen again came and fixed the part. After fixing the part the TV still didn’t switch on. They then said that the problem wasn’t in the PC board but in the power unit.
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They took the power board by saying that they’d fix it in a day or two. After that each time I used to call them[protected], They would keep my call on hold for 5-10 minutes and then would just keep making excuses.
On 09/01/16, I complained in the toll free number and again they assured me that they would solve the problem. On 11/01/16, when I complained, they asked me to contact the Asst Service Manager, Mr Suneer ( [protected] ), Who said he would return the part to me but he didn’t. After complaining so many times, Mr. Karthik Sreevastava ( Delhi Toll free) promised me to solve the problem immediately after 30 days. On 01/02/16, they fixed the part back and said that they cannot repair the TV as I purchased it abroad and the part is nowhere found in India. I got calls from Delhi saying that they would send men to fix it, but no one came.
My only concern is why they couldn’t tell me this in the beginning. I spent AED 550 ( RS.10, 300) on this part only cause the service centre asked me to do so. If they weren’t sure of it, why did they ask me to do all this. They wasted 4 months of mine on an issue they weren’t even sure of. I either want a solution to this problem or refund the money that I had to spend due to them.
I’m waiting to hear from you with the hope that you will solve my problem ( Either fix the TV or refund the money ). If not I’ll be forced to take this problem to the consumer court.
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Thanking You
Haridas Menon
[protected]
Panasonic India customer support has been notified about the posted complaint.
