Panasonic India Complaints & Reviews

Bought above mobile on 11/1/16. found it manufacturing defective, sent for repairs on 10/2/16 to DKG software solutions, Somdutt Building, Kanpur. Today after 20 days they are saying the mobile is sent to company another 25 days required. The product is not repaired yet.
REQUEST : COMPANY EITHER REPAIR IT SOON OR REPLACE IT WITH THE NEW ONE.
TALKED TO THE TOLL FREE NUMBER OF COMPANY SERVICES. THEY SAY YOUR MOBILE IS NOT REPAIRED YET.

I bought 47"in Panasonic LCD 2 years ago costing 78000. And now it is not working.. I called the customer care also regarding this 5-6 months ago.. They said that its out of warranty and I have to pay the amount to repair it and I agreed to pay that amount... Bt after they checked... They said that some DV board is dead. Then I told them to replace it with new one.. They said that they will come back with new DV board... But after few days I called them and they said that DV board of this model is not available all over India.. How it comes? If company is selling the products then why they are not making parts of that model?
Seriously saying worst company in electronics...
Don't buy Panasonic products.
I lost 78000.

Vaneesh Suri
[protected]

Hi,
I have purchase Panasonic Mobile P55 NOVO[protected].

I am facing problem from Purchasing time Lining on Display and software problem.

I have given my mobile phone in Patna (Bihar)
Aryan Communication,
ASP Code: KJASPBI128
Jobsheet Number: KJASPBI128216PI21908
Complain Date:[protected]
IMEI/ESN1: [protected]
Warranty Status: UW

I have request that your services centre taken more time and i am facing problem without phone.

Please Contact your Services centre Aryan Communication in Patna and resolve my issue ASAP.

Dear sir,
I purchased a Panasonic Eluga S in the month January 2015. But from the month of November to December am facing network with the set. Display problem (white sport in display and batrrey charging problem) So I consulted with the Authorised Service Centre at Fridabad and they suggested me to send it to the company. Accordingly I submitted my mobile set at the Service Centre on 23 January and the company got it on . From thereon I am regularly contacting with the Customer Care they informed me that I would get the set within 15 days. But till date (23/02/2016) I have not got my set back. Whenever I asked about they just inform me that it's under repair and tell me to call 3/4 days later. Again and again they murmur the same words. Then being desperate I contacted with the Service Centre at Fridabad. He is also giving so many excuses and whenever I contact with him he is always saying the same words "I am sending your set today or tomorrow". Now-a-days he does not receive my call. So I have decided to go the Consumer's Forum and am going to lodge a complaint against the company. I am suggesting everybody not to purchase any kind of Panasonic product - it's totally wastage of your money. And now I am not ready to repair .panasonic services is very bad service .I want to only replacement my phone.so pls replace my phone between one and two days. Your service is very bad service.
My job sheet no: is KJASPHR098116PI37067 and IMEno.[protected]
And sorry to say u that i am totally unhappy with Panasonic service.

Mobile is found defective within one month of purchase. Sent for repairs on 10/2/16 Today is 26th Feb, still the service center needs 25 days for repairs.
very poor after sales service is provided by the company. Nobody is bothered
about the delayed service.

Faulty since purchase dt 6/4/2015 complant lodge on 06/10/15 Job sheet no KJASPDL0861015P138625 Retern after 1 month and again complant lodge on 21/11/15 and same return after 2 month again complant on 12/2/16 and phone still with panasonic service center to till date

Panasonic Company is giving worst after sales service. Within one month of purchase it went out of order. Sent for repair in Company Registered service Center. DKG software and service solutions, Somdutt Building, Kanpur on 10/1/16. They say another 25 days will take from today i.e. 24/2/16.
Company is very irresponsible for After Sales Services. Products are also not up to the mark.
REQUEST : EITHER COMPANY REPAIR IT SOON OR REPLACE IT WITH THE NEW ONE.

I have a tv make Panasinic india pvt ltd, it is not working, service man visited and justified the problem. Company tell us due to spare unvailability he is not able to giving service to me.

Please help me

I bought above mobile on 11/1/16. Your Service Center DKG SOFTWARE AND
SERVICES SOLUTIONS, situated at Somdutt Building, Kanpur found it defective
and took if for service on 10/2/16. Please see that within one month it went
defective.
The above service center say it will take another 25 days.
REQUEST : IF IT CAN'T BE REPAIRED EARLY. PLEASE REPLACE IT WITH
THE NEW ONE.
I AM IN A STRONG NEED. I AM A HIGH BP PATIENT . DOCTOR ADVICED
ME TO CARRY A MOBILE. ANY MISS HAPPENING OCCUR WILL HELD
YOUR COMPANY RESPONSIBLE.

Bought above mobile from Singhwai Mobile Store, Somdutt Building, Kanpur.
Date 11/1/16
Found defective and given to DKG Software and Service Centre, Somdutt Building
Kanpur Date 10/2/16.
Till date they have not repaired the mobile and given back to me.
Today is 23/2/16.
I am in strong need of mobile.
Please see to it.

Hi,

I have purchased LED TV THL-32E5D on 13th Jun 2013 for 33, 000.00. LED's panel got damaged in Dec 2015, for which I have launched complaint C[protected] on 10th of Jan 2016. Company account show that panel is available however physical stock is not available. I have asked them to change panel and I am ready to pay panel cost to company.

However do to Non availability of panel company given me option to purchase new LED for which they are asking me to pay 16, 500 after depreciation of old LED and 17, 000 for panel cost. which is unethical as I will end up paying almost 33K which is costly than the new LED available in Market.

To provide above option they took almost 1 1/2 month which was mental harassment for me, as I have told company on first day itself that the part is damaged.

I need help:

1. Company should replace LED panel and take money. Or
2. Company should give me new LED with in exchange of old and will pay 17K for damaged part.

Also looking for compensation for mental harassment so company should not do this again with anyone.

Dear sir I purchase 42 inch ips tv in guarantee period 1+2=3year warranty. But your service engineer and sales head Mr Rizwan are not satisfied me pannel is not in guarantee so I suggest me how can I do
Because pannel is a part of tv.at the time of sold at lotus raipur it will be hidden for me so I am very confused.pleased help me .

Phone IMEI 1: [protected]

Hello There,

I am Rahul From Indore.

First of all Panasonic smartphone P41 HD got hardware problem before 2 month of warranty period. Than when i submitted to service center they said your phone will be repaired with 15 days. But i got my phone after 50 days of submitting... and that too in very bad condition:-

1) They not repaired my problem which was there. Again Same Problem.

2) They installed so rubbish apps like - sex position. sexy wallpapers, hot bobs etc.. which cant be uninstalled.

3) They taken my screen glass worth Rs. 529 and not given anything + torned speaker cover inside + changed side panel with very bad scrateches.

4) Phone starts downloading apps automatically when turn on WiFi.

5) Phone is hanging in every 2 minute and getting restarted automatically.

After so much this prblms i want refund or replacement of my phone... Pls help me.. I want justice...

My Panasonic T41 is not working and in last 15 day your service centre people are not working properly and I have visited to your service center two Tims they servised my phone two tims the same problem till today so kindly take action not to harresed to customers.

I want to say i am unable to request to my mobile is repairing and service centre is submitting the headset is 18/01/2016 and afterthat i am not available to my headset is one month is submitting the headset is service centre and afterthat plz requested the problem is solved in my headset .
job sheet no. 280116pi18771

I have bought one microwave oven months back but withing a weeks time inside glass tray has been brocken while preparing cake at 170 degree temprature.

i have given a compliant on 28th Jan 2016 but now 20 days over nobody from Panasonic visited my premise to resolve this issue.

I am calling their customer care every day but same old story from them..."will call you next 24 Hrs"

worst worst worst customer service and their senior service managers Nandakishore & Vignesh are useless interms of commting to customer.

मैंने अपना मोबाइल लखनऊ में ठीक होने के लिए दिया था 28/01/2016 सर्विस सेंटर आलमबाग बस अड्डे के सामने जमा किया था वह पर हमको बोला गया की आपका मोबाइल 7-8 दिन में मिल जाएंगे
8 दिन बाद मैंने कॉल किया सर्विस सेंटर में मैडम ने बोला की 7-8 दिन मिल जाएंगे मैंने फिर 8 दिन के बाद कॉल किया तो मैडम बोली की अभी आपका मोबाइल सर्विस सेंटर से नहीं आया है
मैंन गुस्सा हो गया तो बोली की मैं आपको हेड ऑफिस का नंबर दे दिया नंबर है [protected] मैंने किस नंबर पर कॉल किया तो कोई सर थे उन्होंने बोला आपका मोबाइल 4-5 दिन बाद मिल जाएंगे मैं बहुत गुस्सा हुआ बोला की मैं आपकी शिकायत upbhokta foram में कर दूंगा तो वो बोले की आपका मोबाइल मिल जाएंगे मैंने फिर कॉल किया [protected] कोई मैडम में कॉल उठाया फिर वो भी बोली की आपका मोबाइल २-३ दिन मिल जाएंगे बताये मैं क्या करू
please help me

I HV purchased a brand new panasonic sell phone before 2 months and now its not working properly...some errors are occurring in in software is not responding well.camera is not working and flashlight remains on even after let it b off.Phone gets warm while charging please contact me to resolve my problem otherwise your market goodwill well soon exhorted.

After set instalation...
its panal got gamaged
it has a 3 years warranty period
but the panasonic ignore to resolved it...
they demands a 12000/ charges to repair it...
please ...take a action on it...

the adress of sevice center
SRIRAM REFRIGERATION
Ram Chandra Dalei
PH NO-[protected] /[protected] / [protected]

I had been working in Abu Dhabi for more than 15 years. After losing my job I settled in Aluva, Kochi, Kerala. On 26/10/15, while watching TV, my TV suddenly switched off. In spite of trying many times it still didn’t switch on. On 27/10/15 I registered my complaint at Panasonic Service Centre ( Kaloor, Kochi branch –[protected] and they sent a service man on the same day. After checking for 10 minutes, he said that the PC board is not working. He left by saying that he’ll check whether the part is there in the store or not.

Inline image 1


On 31/10/15, I got a mail from the Service Centre that they don’t have the part and they asked me to arrange it myself. I contacted my friend in Dubai and got the part after 2 months . I got the part on 31/12/15 and informed the Service Centre on 02/01/16 . On 04/01/16, two servicemen again came and fixed the part. After fixing the part the TV still didn’t switch on. They then said that the problem wasn’t in the PC board but in the power unit.

Inline image 2


They took the power board by saying that they’d fix it in a day or two. After that each time I used to call them[protected], They would keep my call on hold for 5-10 minutes and then would just keep making excuses.

On 09/01/16, I complained in the toll free number and again they assured me that they would solve the problem. On 11/01/16, when I complained, they asked me to contact the Asst Service Manager, Mr Suneer ( [protected] ), Who said he would return the part to me but he didn’t. After complaining so many times, Mr. Karthik Sreevastava ( Delhi Toll free) promised me to solve the problem immediately after 30 days. On 01/02/16, they fixed the part back and said that they cannot repair the TV as I purchased it abroad and the part is nowhere found in India. I got calls from Delhi saying that they would send men to fix it, but no one came.

My only concern is why they couldn’t tell me this in the beginning. I spent AED 550 ( RS.10, 300) on this part only cause the service centre asked me to do so. If they weren’t sure of it, why did they ask me to do all this. They wasted 4 months of mine on an issue they weren’t even sure of. I either want a solution to this problem or refund the money that I had to spend due to them.

I’m waiting to hear from you with the hope that you will solve my problem ( Either fix the TV or refund the money ). If not I’ll be forced to take this problem to the consumer court.

Inline image 3


Thanking You
Haridas Menon
[protected]