Panasonic India Complaints & Reviews

Newly purchased Panasonic LED tv started showing screen problems within 3 months of purchase. On complaint a delayed action was taken and even after over 15 days it has not been resolved.
Vijay enterprises, Hyderabad, authorised service centre of Panasonic India has very poor and unsatisfactory service. They don't even bother to pick up the calls n call back. Highly unsatisfied with both Panasonic Tv n its service provider Vijay enterprises. Will never buy Panasonic products again in my life nor will recommend it to anyone.

We purchased a split air conditioner (2.5 ton). We requested for after sale service to panasonic call center no.[protected], [protected] but they did not respond properly. We raised complaint for our ac on 20-mar-2016, there person said engineer is on the way... Today is 25-mar-2016 still on the way... Not sure engineer travelling from japan or some other country...

Escalation team mr. Sachin then transferred to mr. Gautam/gaurav...
Even we tried to calling their local area manager mr. Pravin but no response (Simply not picking up the phone)

Model# cu-ys24rky
Service request# r[protected]
Case # r[protected]

So pathetic service... Ridiculous...No good word how should i express...

Dont know what to write... Owning ac restaurant and restru is closed since last 5 days, as ac not working and no one available to resolve the complaint...

I have purchased P41 HD handset on 11/03/2015. In December & January 2015 I have given the handset to Company's Service Center. As phone was charging negatively and once battery gets below 50% it will automatically shut down. the phone is returned after reset of software & telling you memory card is not supporting. This happened 2 time.
since that time I thought it may be the problem of Battery so I was asking the service center for battery. But they have shortage and said order is given to company. If company provides we will contact you. Now phone is not working at all. So On 21/03/2015 I again submitted to handset to Service Center they are telling it require 1450/-. Due to delay, misguide, shortage of battery it is details and warranty lapsed by 10 days. So it is responsibility of company to solve the problem.

I am a regular customer of panasonic, i uses many products of panasonic because of quality of your product . But I think you cannot keep the quality of service. I think this because of one incident. I purchsed a Fidge with product code NRAH181MT1N few years back. The cover of Freezer broken when we open it. then I reached the Panasonic Service Centre, Pixels Panasonic Service plaza TC 14/431, Planthara, Opp: AR Police camp, nandavanam Road, Thiruvananthapuram in november 2015 and order the freezer door of the above product Code. But i received till date. I went there many times, call them many times but they says different reasons - shipping problem, delivery problem etc. I dont know what is the exact reason The said they will call me .But till date they did not reimidedwith even a phone call. It is inconvenient to work with the fridge without the door. I think i get a positive response from your end.
Sibi sebastian, pothencode, Thiruvananthapuram, Kerala - Mobile No. [protected]

Panasonic eluga trubo while typin mobile keys was hanged for few mints phone ram 3 gb
Internal memory 32gb how can possible to me i'm facing this type issue
I purchased new mobile before 15 days but still facing same problem

Ashish dangi
Mobile no [protected]
Mail i'd ashish.[protected]@gmail.com

Panasonic eluga s very waste mobile 1st sim not worked storage capacity very low automatic phone off & contact name search that time phone hung so very very waste mobiles

Mene ek panasonic hcv270 hd cmera 10 oct. me kharida jo bigad gaya mene ek bar reparing ke liye servise senter me 30 dec. ko bheja unhone aaj tak 18mar. tak repair nahi kiya jab bhi call karo to kehte hai uska part nahi aaya hai aab me kya kru

After updating Panasonic eluga icon new version Phone contacts, call log, msg hanging problem.
Incoming calls don't show on display & in notification.
Display becomes idle. Only black screen is visible. Contact does not support & have to stop or close it. After sometimes it becomes normal. Loading contacts, log, msg phone works normally & shows notification. But it happens in every incoming call

Please be advised that we got installed on 10.03.2016, and your technician had cut our main wire and we had to shred another Rs.1500/- to get things sorted out after 3 days of installation.
1. I paid Rs.2000/- to your technician and got receipt for only Rs. 1850/- (KOL/55/15 dated 10.03.[protected].
2. I have all the photographs of the cut wire and burnt wire.
3. I had to pay to electrician for each visit @150/- and the technician promised to come at 02:30 on Sunday 14.03.2016 and finally arrived at 17:00 hrs I had to shred waiting charge for our electrician as well.

Please treat as friendly reminder, if I do not hear in the next 48 hours from you I will be bound to approach "Consumer Forum" with all the attachments and recordings.

Hope to hear from you soon.

Regards,
Deepa Dey
[protected]

I purchased mobile on 24/01/16 - 14.03 pm from Reliance Digital, Borivali(West), Mumbai store. The mobile stopped working in one month. I contacted service centre Jaina Marketing Associates, Borivali(West), Mumbai, who took the mobile and sent it to Delhi on 29/02/16.
My jobsheet no is KJASPMH522216P18163 dt 29/02/2016.
Service Centre staff is quite arrogant and even basic infrastructure do not exist (fan required for customers so that the place is not uncomfortable where there is no place for proper air circulation).
I was told that the motherboard of the phone is not working and since the purchase is more than a week old the product will be repaired and given to me. I fail to understand Why the warranty for replacement of phone is only one week. No written document / policy was available with Jaina Marketing Associates from Panasonic India to support this one week replacement policy.
I wish to have refund of my money Rs.7, 599/- which I paid to Reliance Digital as I am not happy with the product / service.

I have given my mobile phone panasonic eluga s of imei no. [protected], [protected] for service on 22 January and they have repaired that mobile in 45 days. When the mobile comes to me, this a another problem of frequently on off, which was not in this earlier and they want more days and rupees to repair this for a problem which was caused by them

I had purchased PANASONIC air conditioner on 27/3/2015 from Vijay Sales, Goregoan Mumbai. Almost 6 months and I face the problem of gas leakage. The gas was refilled. Now again in February i.e with in 3 month I faced the problem again . Though the gas was refilled again, now the cooling is not very effective. I have launched a complain once again .

This kind of product quality is not expected from a reputed brand like Panasonic. Why should I not purchase a brand like Bluestar or Voltas? The gas has leaked twice within a year of purchase. Also the cooling is not up to the mark now. The quality of the cooling coil is very poor and substandard. Panasonic looks worse than bluestar / voltas to me.

Just gas filling is not enough I guess . Please replace the cooling coil as well.

Thank you.
Praveen Kumar Bansal
[protected]

Almost by Dec end, our washing machine got damaged and called up the technician, but since then there was no proper servicing and no initiation from the service people.
We had to make calls repeatedly, and everytime they will come, check and give different opinion regarding the machine status;

1. One technician said the bellow of the machine is damaged.
2. Another day, another person said, that both the bellow, and motor got rusted.


Then finally by Jan mid, we had to transport the machine to the service centre, and they promised they will repair it within one week.

But that took a month. Just imagine our disappointment. ( For the delay they gave us the excuse, that it takes time to procure spare parts from Chennai)

We got the machine by Feb 8th, and paid 3050.

Now exactly after a month, we are facing the same problem, and even after repeated calls to the service centre we are not getting any satisfying response.
We are really frustrated with such kind of service, are we sitting idle for handling such issues daily ?. It has been such a big disturbance in our daily routine.

I'm attaching the present situation of the machine, and also the invoice copy of the previous months repair work.

Hello,

I got a Panasonic LED 32 INC on 29 September 2013 with a warranty of 3 years. On 5th March-16 I logged a call with the issue for TV and the person came to check. He took away the mother board and said it will be repaired or they will check. On Monday 14th March I call one of the POC and he said that the mother board need to be replaced and company is looking into this. Now after 2 -3 follow ups they said that the model is now not in making and this cannot be repaired and now you will get a new TV new model but you need pay the difference. What is the point of warranty when you will not replace and charge your customer for the difference. If this is a company policy why this is not told at the time of selling the product. Infact when the representative came for demo, he never talked about this policy as well. I feel like cheated and never recommend Panasonic product to anyone in my life.

I have a Panasonic LED TV, model TH-C 32C 55 D, bought in June 2013. The trouble started on Feb 06, 2016. The picture was not clear and the colors were a smudge. A complaint was lodged and after persuasion and killing my SUNDAY, the Panasonic person arrived, reluctantly. He diagnosed it as "motherboard issue" and repaired. It was a paid call. The same trouble recurred within 10 days or so. The technician visited and fixed it as earlier. Again on March 06, 2016, the TV relapsed with the same trouble. I was asked by the technician to take the TV to the service centre as he was unable to fix it on his visits. I took the TV set to the workshop, about 15 KM away. I was asked to wait. After a while, one gentleman came out to tell me that some delay will take place as a meeting was going on. The National Head of Company was visiting! Finally, I was told that the problem could not be fixed and I will be called when the TV was repaired. As no call came, I called up to be told that mother board needs to be replaced. Another round of calls and I get to know by the workshop head that the mother board for this model is not available and may not be available at all. I was asked to wait for a week or to replace the motherboard with an inferior one, without woofer. The call centre was rude and I am hijacked by the bad product, company and service.

I have Panasonic P55 NOVO 2GB, this mobile buy 21/10/15 . IMEI NO.[protected] I am facing lot of problems, during the meeting when I want to call somebody contact list going to hang. Internet also not support properly. Many time whats apps also hang . Last two month I am facing the problems. Please help to us my brother also facing same problems.

Purchased mobile of Panasonic P55 Novo on 11/1/16 within one month found defective and sent for repair of DKG Software and solutions, Somdutt Building, Kanpur on 10/2/16, today is 9/3/16. Till date the service center say that your phone is at head office. It is not repaired yet. Another 20 days are required.
REQUEST : EITHER REPAIR IT SOON OR REPLACE IT WITH THE NEW ONE.
THE PANASONIC MOBILE COMPANY is having very poor after sales service.

I am regular consumer of panasonic products.. lastly i purchase panasonic eluga turbo but i got a defective piece, its camera description is 13 mp rear camera but its like a vga camera... i complain on service centre so they send my phone to Hyderabad but they not even check it and send it back... i am very upset from this company and its service now... now i am going to case on consumer court as well as i will apply RTI against the product to do case on company and i will not purchase any product in future.. seriously i was a brand loyal of this company and its product but now the service has change my all views

Dear Sir & Madam,

I am Bay A mobile phone from panasonic company on date 17/06/2015. but some time gone display problem in my phone so i have send mobile company service center Basti U. P. Location on date 24/09/2015. I have received a new mobile from company after 1 month but i am facing agian same problem in this mobile so i have Resend mobile phone to company on date 10/02/2016 but i am till not received our phone. so i am facing lot of problem please help me and do the needful as soon as possible.

My phone model is eluga s mini price is 8700

My Panasonic TV Backlight issue was detected by Panasonic service technician in January 2nd week and repaired at charges.
Within a week of repair there was again an issue with the backlight, which was attended by a panasonic service technician and resolved free of cost, in line with panasonics policy.
After a week, the issue has again cropped up and panasonic seems intent on charging me for the same this time.

Is it not panasonics fault that the repair didnt even last 7 days? within a month the same problem has occured thrice. I suspect that the problem was not attended to properly by the service centre technician, who was also abusive during the second visit at home.

I am sad that i bought a panasonic TV, the brand has become unreliable and the service is unworthy.