Panasonic India Complaints & Reviews

I had filed a complaint with Panasonic Service Center as my Panasonic Plasma TV is overheating and it has not been addressed even after 13 phone calls to made to their Customer Center. They are well TRAINED to Apologies for inconvenience. According to them the ticket has be assigned to authorized Service center R.N Electronics who never even bothered to make a call to fix an appointment even after 4 days. Tired to call them 4 times. No response. They are supposed to do it within 24 hours. Its right time cancel R.N Agency Chennai contract. PANASONIC ESCALATION never works I don’t even why they have such a department. When I showed displeasure, they asked me to call area manager Mr. S. Sundhararajan at his mobile, who never care about your call and disconnect the call without even answering. Tried him 4 times minimum. Being a loyal customer since 1995 and a purchaser of various home appliances of your company I am utterly disappointed with your after sale service facility. Henceforth would prefer not to buy your company products and will suggest the same to others. No wonder you market share is going down...

My phone was not getting on so I went to the service centre to get it fix but since 45 days they are still not be able to fix my phone and they sent my phone to the main headquarter Delhi after 3-4 days to repair. So I request you to kindly take strict action against my issue and force them to handover my phone as soon as possible. My imei no - [protected] My contact no - [protected] My name - Saud Alam

I had purchased Panasonic (T 41) Mobile from Maa Cartages Point Varanasi Vide Inv No.1806 dt 8.1.2015 Battery backup is not proper, several times contected to Service Centre. but they are failed to solve problem. Last Job Sheet No.KJASPUP3821115PI12934 dt.24.11.2015 provided by service centre & we had paid Rs.200/- as advance for Battery.but till date no satisfactory reply is received from service centre varanasi & toll free number of panasonic Requsting please solve the problem Thanks LADHA [protected]

Dear team, i had brought a smart phone model no -panasonic P55 . i have facing a wifi not working problem . i went to your service centre dated -6/10/15 frienship mobile care in gaya bihar they took my handset and they told me main boad problem in mobile .but after two month not resolve my problem . no any response in service centre . kindly resolve my problem in urgent basis . My Panasonic complain no - KJASTBI0081015PI5601 NAME - SHYAM KUMAR MOB NO -[protected]

Dear Sir, I had bought LED TV from M/s Snehanjali BOISAR(Invoice no E740632 & Voucher no. SLS5080149) on 01.11.2013 with warranty of three years. The TV stopped working from 27.11.2015 and I lodged thecomplaint (No. R[protected] with Customer CARE. They assured inspectionin 24 hrs. But after repeated calls to customer care, and lapse of fourdays, the technician Mr Rajkumur from Nalasopara has been visited and declared that LED panel is to be replaced and it will take 10 days time for the same. But on 3rd Dec, I received a call from Mr. Ashwin Jadhav, Thane (Contact no. [protected]) saying that the company has not got spare of this model and asked me to accept depreciation of 50% on purchase price and proposed me to go for different TV. I denied the offer asked them to repair the with suitable spare as my TV is under warranty. Instead of repairing the model they are asking me to pay the some money and buy a different TV. I am not able to understand why I should do this, as a legitimate customer I have right to get service during warranty period.

Dear Team, I had brought a mobile phone model-(GD-25C) in February-2015. But after few months it got problem in keypad and speaker. I went to your service center :"Kanakhara Infotech" in September and they did something, but after three-four days my phone got hung, battery-drained, no network & heat. So I went again to them and they took my handset and told me there was problem in board. They also tell it will take 15 days to repair and provide me the jobsheet no. - KJASPMH5441015PI891. But still I am not received my handset back. Today is[protected], day by day my warranty has lapsed. So my humble request to yo to provide my hand-set back which is very necessary appliances for me. Or provide any substitute for that, Also extended my warranty for future. I am enclosed my job sheet copy with this mail. Thanking you. Prosenjit Kundu [protected]

I have purchased eluga U mobile on 25/12/014 and having problem in set within 3 days that i have complained online on 28/12/2014 that i have attached as attachment. but the problem has not resolved and persist so on. Later on the device not responding to any command and after sometime the back cover of mobile has broken in my pocket when i was driving a car. Then after I have reached to service center at KOTA " SHRI BALAJI MOBILE POINT" ON - 08/10/2015 and they were said " its a void of warranty b'couse ur back cover is broken and we will catch and inform u later. Then after it, Till now nither i had a call nor any enquary and no response from customer services. I am worries about that Please solve the concerned issue. Please find the attachments.

Dear Sir/ Maam, I had purchased Panasonic TH 42 AS610 on 31/9/2015 from Snehanjali, Panvel. But within 10 days the T.V sounds stopped working. After complaining to the Dealer; I got the replacement by Same model after 20 days against SRT. But this particular T.V model also created same problem in 2 days, after Company Installation. Again a new complaint was launched on 2/10/2015. Panasonic Technical person came to check if there was Problem at My House. But he couldn't find any Electrical Problem in the House. He said that the problem was with the T.V's main Board. And he suggested he would replace the Board; But I refused to accept since it was Brand New T.V and I had paid the full amount for the same. And demanded Replacement, to which he promised to talk to his seniors and get the back. After that a person named Manish ( [protected]) who claimed himself as ASM(Thane); called and said he would provide help to us. But since Last 15/11/15 this man is only giving false hopes and timing commitments of calling back. We are only following up with him on regular basis. He promised to give a New Model- CS510 (42 inches) if we pay 10000/- more. But due to budget constraint we said we can afford 3000/- to which he said he will get a confirmatory mail from H.O.D. This was on 29/11/15. But every day he gave one or the other reason for not getting approval; citing different reasons. And now on 3/12/15 we called him up and then he said its not possible to replace and he will opt for Refund ( Which was our first choice). So overall he wasted our 15-16 days over talks( where we only made calls) POOR COMMUNICATION from YOUR END. I asked the same in Written mail to which he refused. P.S- 1) Invoice Date 31/9/2015. (First T.V) 2) Invoice no:- E72589. dated 31/10/2015 ( Second T.V) 3) Complaint No.:- R[protected] Dated 2/10/15. Please suggest further steps. Thanks. Regards, Tejas Bhoir.

I have submit my phone (penasonic p55) Against job sheet no. KJASPPB2341015PI2110 for solve its touch problem on 23/10/2015 at Friends Telecom samrala road ludhiana .After 15 days they ask call the customer care for updates about my order. Today after 40 day customer care and service department don't have any status against my handset order. kindly behave your service and reply me. Regard Vicky Mehta [protected], [protected]. vicky.[protected]@gmail.com

This is Ajay from Navi Mumbai. I purchased 42" LED smart TV model no. CS 510 on August 2015 with one year warranty. However, now after 3 months there is no display and only sound works. After registering the complaint the engineer checked TV and said the display pannel is gone. This is very surprising.

I purchase Panasonic mobile model P55 last year at 28/12/14.but suddenly last few months phone Q alphabet is not working so i show that phone to the nearest ompany service center last month but the service center executive said that your mobile touch part not despatching from company and my all accidental vehicle claim work done by phone so my work is all closed from diwali please kindly help and as soon as possible replace that phone

Hi Penasonic Service center,

This is santhosh from Chengalpattu, I have purchased Penasonic Mobile last 2 months before, after 1 month i got an issue in the handset (Its a manufacturing problem Only), after that i have mailed to flipkart and get Penasonic customer service center contact details.

And given my handset for service center for repair new Mobile, And as per the service center instruction there is no material for repair this mobile in godown also,

@Penasonic : Please make sure why if you are not having parts for this mobile even launch new mobile, then how you will get repair for my mobile, its is an manufacturing problem. and also i sent lot of mails to customer care email id and called them also but am not yet received any mail or respective call from your end.

How many times am reached (Mail and Phone) with you (Customer care) am not believe this much of careless!!!

This is an serious issue for you, because this is not good customer satisfaction and service

I need to REPLACE MY Mobile, because your not having any parts for repair ( Because you are thinking your production Materials are 100% Quality so that only your not produce extra material for repair)

Am awaiting for my new repaired mobile for last 1 month.

I want to know the status, if you are not having material for repair, should be replace my mobile or replace my money also ( I never seemed this much of careless mobile brand )

am already told that this is an expensive mobile for me, if you are treat this much careless for this much price mobile, then how treat beiow 5000 products and how is your product quality in this ooops, i never imagine your management of treating customers

I hope this mail also you are take serious and not responding!!!

if your not giving good solution for this instantly, am dam sure Register Complaint in Consumer Court

I Need only REPLACE MOBILE ONLY or REPAY MY MONEY other wise i dont need any repaired mobile.

I have attached Job sheet with this mail,

Regards,
Santhosh.N

Dear Team,

I procured the Panasonic Smart TV 42 Inches Model No. TH-L42E6D from Shillong outlet on March 2014 with one year warranty. However, on July 2015 suddenly there was no display and only the sound works. On contacting the dealer, he sent an Engineer to check. To my surprise the Engineer said that the Panel is gone and I have to change the entire panel. The price of the Panel is 70% of the price of the TV and that also there is no warranty on it. I completely lost my trust to this Company. Kindly advise what should I do.

dear sir/madam, I purchase a mobile panasonic P-55 NOVO, but this have screen problem. i deposite it in the panasonic care - SONU MOBILE CARE SONEPAT HARYANA . date of pop[protected], and date of diposit in care[protected] . they tell to collect it in one week, i call in custemer care toll free no [protected] minimum 7 to 8 times but the tell to 4 to five day per calling, per calling they repleid to 4 to 5 days. dear sir/madam i am in problem due to this. pls help me. my job sheet no. is KJASPHR1721015PI5185 DATE[protected] MOBILE PANASONIC -P55NOVO(2GB) EMEI NO.- [protected] [protected] MOB. NO. [protected], [protected], [protected], [protected] RES.[protected]

Dear team, I have purchased Panasonic 50inc LED TV for 69, 990/-(Model no-TH-L50B6D)from Girias on August 2013 with 3 years warranty. In 2015 I notice there is black spot appeared in the screen and i immediately raised a complaint to Panasonic customer care on 01 July 2015 with complaint no R[protected] .After 2days technician visited and diagnosed and he told that its just a spot and it will diasappear very soon and even he told if we have the same problem they cane lodge a complaint once again. After 3 months the black spot in the LED becomes little bigger again i lodged a complaint on 16-Oct-2015 with complaint no R[protected] . After 2 days technician visited and told the LED panel has to be replaced.He took all the photos, model no and all other details and it will be rectified in 15days. Daily i called Panasonic customer care for updates. After 15days i called ASM(bangalore) for update and he told that i will get a call from Panasonic service centre very shortly. I got a call from service centre and he told that he cant change the LED panel instead he will replace my LED with new LED for that i have to pay depreciation charges. I dint agree to that and i told that my LED is still under warranty and i don't want to replace my LED and told to repair or change LED panel. After i told this to Panasonic customer care.they forwarded this issue to BSM.He told that they are trying to waive off depreciation charges and waiting for approval from the concern person. But again i got a call from service center to pay depreciation charge and i told the same thing that i will not pay any depreciation charge to replace my LED. My question is my LED tv still is under warranty.there was no condition mentioned when i purchased LED from girias I dnt want to replace my LED.I want my LED to get repaired or replaced my LED panel. Regards Mohammed [protected]

I had given my panasonic eluga s mini phone to care center to repair phone's LCD on 21oct 2015 they had told me that the complaint will be solved within 15 days but today id 28 nov.2015 but i have not receved my phone yet everytime i enquired thet told me to wait a week more My Job sheet no. is KJASPPB1141015PI16225 And IMEI no. is [protected]

My LED TV stopped working & hence i registered a complaint with customer care of Panasonic on 24.09.2015. After that technician visited my home, charged Rs. 1000 as service fee and told to wait replacement of TV panel. After that i followed up with Kalyan service center of Panasonic from where that technician belongs to and they where told to wait as Panel has been ordered. after almost 1&half month received a call from Panasonic that part is unavailable and hence will provide new TV to you once you pay the depreciation value to us. I said fine but till date there is no further response from Panasonic. Panasonic Servoce request no is R[protected]

Hello Panasonic Team, I raised a complaint on 13-November-2015 for my TV (29 inch LED) where the panel/screen has damaged. The TV was purchased in October 2013 from Chennai. Post that there was a visit from the Panasonic Service Centre & the person took pictures of TV. Post that after several followups the service centre informed that the screen panel is not available & Panasonic will offer new TV & charge me for depreciation amount. I selected the model TH-32C200DX & Panasonic service centre asked me to pay INR 5235 (Though the new TV set cost on Snapdeal is only is INR 18, 990 http://www.snapdeal.com/product/panasonic-th32c200dx-80-cm-32/[protected] I agreed & handed over the DD to the service centre on 21st November. Till now there is no response on when the new TV will be delivered to me. I have three different responses from your Customer Care/Area Manager/Panasonic Service Centre. If this is the kind of service Panasonic is providing then i will never opt for an Panasonic product again. Thanks, Vikas [protected](M)

I had filed a complaint as my Panasonic refrigerator is not in a working condition since a long time but it hasnt been addressed to till date.Being a loyal customer and a purchaser of various home appliances of your company I am utterly disappointed with your after sale service facility. i henceforth would prefer not to buy your company products and will suggest the same to others.

Dear sir

I had purchased this model p55novo mobile on 09.11.2015 and from next day I am trying to show my problem but not getting any response from the store from where I purchased and I spoke to toll free customer care he told me visit the service centre and I went, but I found the same issue of pic and when I said I have the same problem and I am going to complain he said I am prepared like you who claim you cant do anything go and complain any where. this kind of support we are receiving from you people. please provide me the solution

thanks

rahul