Panasonic India Complaints & Reviews

This is regarding a refrigerator ( Panasonic Ref 190L- M.No. A190R) which I bought on 5th of September'13 from Electronic Plaza (Kalkaji). Within the first year of the manufacturing warranty ( around August'14 to be very precise ), the lower door nob broke down(the nob which holds the fridge door to the main body) to which I contacted the customer care and requested someone to assist me in getting it replaced. However, some person from the authorised service center came to our place for the repair instead of replacement with a charge for the same to which I contacted the customer care again and informed clearly that I wont be paying as its within the warranty. As a result it was repaired without any charge for which I appreciate the brand. It came as a shock for me when the same issue occurred this year as well ( Aug'15 ). I contacted the customer care on 2nd of Sept'15 and a couple of dynamic female members of the team Priyanka, Aastha and Bhavisha ( floor supervisors ) attended my issue but without any resolution. I was promised a couple of call backs which did not happen. The same verbatim was being repeated again and again. I am so disappointed with the non professional way this was handled. Since yesterday I am getting harrassing calls from the authorised service center that I need to send them pictures of the fridge and need to pay them Rs. 2300 as the repairing cost. I am being told that I should'nt have put heavy stuff in the door but my question to the brand is is there any huge space that I can keep in the door. I guess we can only keep the basic water bottles and if I am not suppose to keep them as well, the brand should have clearly mentioned in its manual. My only concern is if the same issue has occurred twice within the two year span, its definitely a manufacturing defect. Ideally the product should be replaced but if not need to be repaired. I am not ready to pay anything for the repairing as its a clear poor quality product which has been sold to a customer for which I guess a quality check was not done. I being from the same industry being working for customer relations and e-commerce for more than 9 years and with reputed brands. I do have a much better understanding of products and how it works. I just want my refrigerator to be repaired without any extra charges being borne by me which will fix and close this issue. Sometimes its necessary for a brand to go out of their way, out of their policies to resolve a customer query rather being adamant which I strongly feel for Panasonic. Let me know how to take this forward as I am feel I should not have opted for Panasonic and was a big blunder to opt for this brand as its just a growing pain. Please help! Thanks!

Sir I had purchased a Panasonic mobile phone from online shopping from snap deal on 12 Jan. 2015 it was a faulty product. i asked the company but they assured me that it will be resolved. Finally 09.07.2015 it stoped working. then i approached to the concerned service center at panchkula and returned same day but it was not working properly thereafter i again approached to the same service center and then the service center kept the mobile and sent it to the head office at Delhi. w.e.f.12.07.2015 we made so many request to the executive but they denied not pay any heed to my genuine request.. they making one pretext to other by saying that some part of the mobile is not available as and when they made available the problem will be resolved . But on 23.8.2015 at the service center as per the instruction of your service executive to the D.O. Letter. but it is highly surprising that the center center forced me to accept a old hand sets with different IMEI Number and which was in bad condition look wise . Sir, I had purchased a new hand set and if it is your fault then why I should suffer for the same. Sir, it is highly surprising that more than 58 days have passed neither they repaired the mobile nor they replaced the same . So, kindly request to you that please initiate proceeding against him on my behalf . Earlier some problem had occurred to me same type it was also solved by your god forum and my amount has been refunded in that case. Sir, today your executive said that you have to take the old handsets (as per his version it is "Kaam Chaloo"). Ranvir Mobile Solution Auth. Service Center 462, Near Truck Union, Near Gurdawar Sahib Village: Abheypur Panchkula Haryana 134113 Job Sheet no.KJASPHR01871PI12331 Date[protected] IMEI NO.[protected] Thanking you. Dinesh Yadav

Bought a Panasonic semi automatic washing machine for 12000 Rs from Panasonic authorized dealer located at Apsara Road, Jammu, Jammu & Kashmir. After opening the machine found that the timer was not working. Complaint was registered at Panasonic service center with complaint no R[protected]. On checking it was confirmed my the technicians that the machine has fault and timer is not working. I have requested the supplier to change the machine as it is a manufacturing fault. Until not nothing has been done and am getting really doubtful of Panasonic being a Japanese company as claimed. The suppliers are also not at all supportive as it is their duty and my right to get service after money was Paid for the equipment. The bill no of the purchase is 2308 dated 6th of Aug 2015.

I bought a Panasonic P55 Novo on 23/08/2015 at 19:29 from Ezone at GIP mall Noida, after few days I notice some issues with camera the pic clicked shows tine white spots everywhere, problem while scrolling n no applications were being installed from google play store even though there is 3gb space in ohone memory n 2gb in sd card. After all these issues i submited my phone on 31/08/2015 to the cell care nirman vihar delhi with full box the told me that issue will be resolved in 24 to 48 hours but when i called on 3/09/2015 they are telling me that D.o cant be made n your phone has been sent for repair chech after 2 days. I dont want this set i want my set to be replaced with the other model i'm ready to pay the differences.

I would like to inform you that i have given on LCD for repairing on 15tth or 16th August but it has not been repaired yet, so kindly look in to this matter urgently as its already 15days passed and no satisfying reply from compnay. Please take this mateer on urgent basis or elsse i will be forced to take the matter to court.

Hi, I am reena singh r/o h no 222, kh no 65/15, near bill baprola nangli Bihar extn pH 2 nangloi new delhi 110041. I am buy a cellphone from croma, brand of Panasonic p81 black, sr no [protected]/[protected], date 31/10/2014, janakpuri new delhi. And I did complaint against about my cellphone is not working good and I submit my cellphone there on 26/8/2015, but until today I did not get it any response from services centre end, services centre details are below :- for spice/karbonn mobiles, authorized services centre, n d traders, b 11, gyoti shikhar tower distt centre janakpuri. Service request no 1204 Please its request to you, do the needful asap. Warm Regards, Reena Singh [protected]/[protected]

Hello sir, purchase date : 20/10/2014 model : panasonic T40 IMEI No : [protected] i Was keep my phone at service center on 27/07/2015 but yet i have not get when i am calling to customer care they say to me call after 4-5 day and check your status. in my phone touch is not work and when i went at service center they said call to customer care your mobile part is not dispatched yet Thanks & Regards Kishor mukati [protected] [protected]@gmail.com

Sir i buied panasonic ac model[protected]cu-uc18rky3-2/[protected] which is in warranty period but from t day i buied it is not working properly its not giving cooling i made complaint several time on the toll free number they say that within 24 hours they will send an engineer but it habeen since months that no engineer have visited .I think that they are passing the warranty period only. I want to return your product i donot want it as i am so stressed because of it from the day it was installed it is creating trouble i think this is rejected peice .So plz rply soon .

My daughter in law purchased 32A 300 LCD in Sep 2014 from Dehra Dun. in June 2015 its screen go off we complaint to customer care, the technical Engineer visited our residence and said that the Panel(screen) is to be replaced. We informed the matter to customer care and requested to change the LCD .The company's area manager replied that company will replace our LCD with an advance model with a discount of 10%. For this we have to pay Rs 1600/= through Demand Draft as the same model is not available to them. The company rep said that for this they will send a consent form and we have to submit it along with demand draft.We agree and told the company to send us the form. Since then several time we have reminded the company through its Customer care but no action has been taken by the Company. In this connection please refer our complaint R[protected] dt 24 July 2015

To, Panasonic company subjet : - given wrong service and not given service applicant : - Bobade vishabar resp sir, sir I am Bobade vishabar, I parchase a new panasoni mobile on 7/7/2015 at. aronund 3.00pm IMI no. [protected] . in warranty card issued 12 month hand set warranty . one day before automatically off screene but in Panasonic office for display changing charge 5500, but my mobile warrenty period is 12 month up to 07/07/2016.. plesase give proper service or change my handset . mob. no. [protected]

I Submitted my Psnasonic Mobile T41 in service center at 5th August 2015. The mobile has been not repaired yet. They are not giving any dead line of repairing. Please Take necessary action against the Panasonic Mobile Company. My details given below Name- Rahul Mobile no- [protected] Job Sheet No- KJASPUP422815P11405 ASP CODE - KJASPUP422 Model No- Panasonic T41

I purchase a panasonic p55 novo in 22/july/2015 abhi its one mnth bhi nhi hue he or yeh itna hanging prblm, battery prblm, and more heat kr rha he meain one times service center ja chuka hu pr unse mein satisfied nhi hua hu plz register my cmplaint against panasonic company

Dear Sir, From the date of purchase of the product 42" Panasonic LED TV (TH L42 E5 D) from Guru Maa enterprises, Rudrapur, on Dt. 15.11.2013 with 3 years warrenty, has continous problems after 3 months. It has been repaired 3 times instead of several requests for replacement . But no permanent solution has been done. Now, again 2 problems are there 1. ) A florescent line middle of the TV and 2) Remote and manual operating system is not working. This TV has definitely has some manufacturing defects, that's why it is getting problems frequently. I request you to provide us the replacement for the same. The copy of bill enclosed... Thanks and regards - Tapas Ray Chowdhury, This is my 3rd request/reminder. Mobile No.[protected], Residential Address: E-149, Green Park, Rudrapur, Uttrakhand, Pin Code 263153. Service Centre - Sam Services, Haldwani.

My New Perches[protected] Mobil set Wi-fi on then After 1 minit then Heg mobil then Battery remove then after start again. Mobil service center suggest restore mobil but problam continue. Plase sole my problam fist time purche Panasonic brand.

Panasonic... are not responding in positive to the complaints.. no action taken on the delay... send me a new phone if cant repair it...
my t41 mobile has been in service centre before in may june for one month no problems solved then again on[protected]... its been then they are saying spare parts not being sent ... its been again more than one month not got my phone back. IMEI--[protected]

job sheet number---- KJASPPB220715P1995

customer name - simranjeet singh

model - panasonic t41 8 gb

ASP CODE-- KJASPPB220

Dear sir, maine panasoinc P55 mobile set[protected] to liya tha. lakin mere molie set ki touch bilkul bhi kam mahi karti. phone bhi ata hai or ring bhi vajti hai.par phone receive nahi hota. maine vo set service center mai bhi diya tha, pr us ka mujhe abhi tak koi bhi ans nhi mil raha.ab main kua krun. plese sir mujhe mera set kab milega .tell me. [protected]

Dear Sir, From the date of purchase of the product 42" Panasonic LED TV (TH L42 E5 D) has problems continues after 3 months. It has been repaired 3 times instead of replacement requests. But no permanent solution has been done. Now, 2 problems are there 1. ) A florescent line middle of the TV and 2) Remote and manual operating system is not working. This TV has definitely manufacturing defects, that's why it is getting problems frequently. I request you to provide us the replacement for the same. The copy of bill enclosed... This is my 2nd request/reminder. My Mobile No.[protected]

दिनाँक 04.07.2015 को केयर पर दिया लेकिन केयर पर जाते है तो कोई जवाब ठीक से मिलता और मना कर देते है कि आपके मोबाईल अभी कम्पनी से नही आया है | कृपया मोबाईल दिलावने की कृपा करें मो0-[protected]

समय से मोबाईल न देने एवं लगभग 2 माह हो गये मोबाईल दिये अब तक मोबाईल का कोई अता पता नही है केयर पर जाते तो कोई कुछ वताता नही है और कह दिया जाता है कि मोवाईल कम्पनी गया है कृपया मोबाईल दिलबाने की कृपा करें मो0 नं0- [protected]

Customer Name: Sajjan Singh

Address : Kururia Gram, Durgapur -03, Dist - Burdwan
West bengal, Pin no - 713203

Contact no : [protected]

Product: Panasoni microwave oven