Panasonic India Complaints & Reviews

This is the third time that iam facing issue with my Panasonic Air conditioner and again it was not my fault and again the Panasonic people are saying me to pay for a mistake that has been done by them, below are the list of people who are involved and are cheap in handling customers queries. Mr. Shiv Ratan (+[protected], Mr Sandeep( +[protected], Mr Rahul ( +[protected], Mr Jagdish (+[protected] Mr Amarjeet (+[protected] Below is the older conversion and on Saturday again my AC has stopped working Hi Team, This has been my worst experience with Panasonic. My Air conditioner stopped working on 24th July 2015 and when the Technician came down to inspect they said that they will have to replace it as the was under warranty and their would be charge of 3500 for Gas and Labour charges. They registered my complaint and said that the compressor will be replaced within 12 working days. I waited for 12 working days and called up Panasonic to get the status on the same and they reported that the compressor was not available and it would take another 12 working days as they will be reporting a complaint again. I waited for another 12 working days and still did not receive any information and then again i called up and checked and the answer was sir the order was cancelled and we have to place another order as the compressor was not available. During this 24 days i kept on calling your concerned persons Mr. Shiv Ratan (+[protected], Mr Sandeep( +[protected], Mr Rahul ( +[protected], Mr Jagdish (+[protected] and i am sorry to say i just kept on getting a run around saying Sir aap Jagdish ko phoone karlo, nahi sir aap Shiv Ratan ko phone karlo and when i busted my anger on Shiv Ratan they then confirmed that the compressor will be available within 3. days and will be fixed, on 7th or 8th Aug 2015 finally the AC started working after they replaced the compressor. Right after 11 days my compressor went down again and i registered the complaint again, the technician came down again confirmed that the compressor has stopped working again and needs to be replaced again and assured me that this time the compressor will be available in next 10 Days. after 14 days i called up Panasonic customer Service and this is what i get an answer saying that sir your order was placed on 20th Aug 2015 but due to duplicate order setup the orders were cancelled and we have to register another complaint. This is totally crap and unprofessional and i have to wait again for 10 working days, this is not how customer service works. I have been handling customer service for almost 8 Yrs now. If you dont know how to handle customer please come to me for a training session. And this time I AM VERY CLEAR I AM NOT GOING TO PAY ANY CHARGES AND IF I DONT GET THE ISSUE RESOLVED IN NEXT 24-48 HRS PLEASE BE READY FOR ANOTHER STINKER AND A PHONE CALL TO THE HEAD OFFICE.

I have purchase panasonic mobile T11. i am facing battry problum from day first. now i am calling to coustomer care from last 30 days nopositive risponce from their side. also mail on mobile support mail id but they also can't revert. i pay 16000/- for a 11000/- mobile. i m very irritate now. i want my payment back from this froad company. PANASONIC is totaly froad. customer care executive not talk properly, service team have no any possitive risponce. i want to wright on social media i have all mailed i sent to them from day first. i am continously calling them when my cellphone is under warrenty but they can't check my complaint now my cell is out of warrenty. dear all please tell wt i do. i want to loanch a complaint in consumer court rigarding to this compnay on the base of froad & 420.

The complaint towards the first TV having lines on the screen was attended to and the TV was replaced.The same lines now found on the replaced TV too.Complaint lodged on or about the 8th of Sept.and engineer visited the house and took photos of the parts and number of the TV and I was promised that the parts will be replaced or the TV.Now, a customer pays half a lac in buying a TV, which is not a small amount.I was on the phone told to buy a new TV again.and some discount of inr 7k will be given, to which I refused as I cannot afford to buy again the TV by spending so much of money on a petty discount being offered.Then the next Tweet that I got was that the part is being arranged, but despite so many reminders on Twitter and fb, no reply is forthcoming.The first TV had passed its one year warranty but was replaced.This replaced set is not even two years old and the same lines are appearing on this TV too.Either the Company has bad manufacturing defect or are expecting customers to purchase their TVs after one or two years on regular basis.This is utter shoddy customer service and the Company does not seem to care.My complaint No. is R[protected] .Please help.

I purchased panasonic iluga i2 .his display and touch not working well after 10 days in purchase date and i go to the service center but service center employs behavior is not good he says your phone is repair after 1 month this is not fare ..my phone information is given below Job sheet no-KJASPBI004915PI25327 Date[protected] IMEI1-[protected] IMEI2-[protected]

On 28th August 2015 I had hand over my panasonic smart phone model No. P81 wide jobsheet No. KJASPGT 236815P11463 to their Vadodara authorised service centre M/s. Mrityunjay mobile world which is not repair till date now they advice us to do follow up with their principle. You are requested to look into the matter and do needful in the matter. Regards, Suchit Sule. [protected]

Sir, I am Narendra Paranjape, bought Panasonic Eluga L 4G ( IMEI [protected] and [protected]) on 4/07/2015 at Badlapur Dist Thane.. After almost a month of purchase my mobile got dead. I had to take it to service centre. I got it back in couple of days reason was not disclosed. After about 15 days the problem is repeated this is on 29/09/2015, it got dead. I gave it back to the same service centre. The service centre sent it to Head Office as I insisted on refund / replacement. I do not wish to accept the same piece after repair. As I have to travel a lot, I need a constant connectivity to my home as well my Head Office. If the mobile doesn't fulfill the function for which it is bought, it is of no use. Hence I request early action. How come the world renouned company is giving such product and service to the customer?

Panasonic TH-32A410D 32 inch LED TV I had purchased Panasonic TH-32A410D 32 inch LED TV (Sl. No. 14MCK11083) vide invoice No.S03775/14-15/1156 dt 04 Sep 14 from Snapdeal. After 03 weeks I noticed a tiny spot on center of screen and I raised a complain to Panasonic India vide their complain no.[protected]/25 Sep and[protected]/27Sep 14. Service engineer visited and found a small mosquito was any how entered in to the display panel after 2 weeks service engineer replaced the complete display screen. On today 06 Sep 15 I again noticed the same small mosquito/insect got entered in to the top right corner of the replaced display panel. I immediately contacted customer care for the repetition of presence of mosquito/insect in the display panel, he told that whatever it is just 2 days back your warranty has expired and we will not support for the same fault as earlier I supported, that means I have to pay whatever is the service cost. Panasonic is the reputed brand in India for electronics goods and such type of manufacturing issues like sealing of display panel properly has not been done in this model and at all it is not expected from such brand. Hence my issues are as follows : 1) This model is having the manufacturing problem as insect getting the way in to display panel and making spot visible to the viewer. It clearly shows that display panel of this model is not sealed properly and till now such type of issue i did not listened from any brand. 2) After paying a huge amount to the manufacturer it’s a duty of panasonic to maintain a quality of product as per user satisfaction. Once product quality is exception but its a little issue that you have not assured the sealing of display panel. So in overall it gives bad name to Panasonic only. And why the customer should wear it. 3) Hence at last i request you either replace the display panel which is sealed properly or return this TV back.

We had purchased Panasonic A/c 1.0 from Cool Home, Ayyapakkam, Chennai 600077 ( invoice no 415 dt 30.5.2015) Phone no [protected] [protected] They delivered on time as promised and they requested Panasonic service centre to Installation, Mr Ajeesh ( Panasonic person ) Came and opened installed the A/c with in 5 hrs, Installation was not good, cable s are hanging with out tapping, Once again called the person Mr Senthil who came to my home along with Panasonic Person Tied cables and gone, A/c is not working There is no cooling, He came once again and suspected Gas leaked and next day came and filled the gas working few days . Repeat problem came once again approached Mr Ramesh A/c Mechanic came suspected the A/c gas problem. Finally we called Cool Home and got the Number of Panasonic service centre Mr Dass Because it is warranty period They sent Mr jesudass of Serivice Engineer of Panasonic We explained from the beginning, Outdoor unit fan also not working For your kind information 7 day s Before Mr Ramesh came and removed & taken away Indoor Unit for checking with out any call report And acknowledgement ! We need from you New unit full set as a replacement ( with in 4 month's we have a problem 5 times ) Worst service as well as above named Branded a/c with in 3 to 4 Months please helps Regards Gopalakrishnan.G phone[protected]

Dear Sir / Madam, I had purchased a refrigerator from a your company in Feb-14. Since 19-Sep-15 it has stopped cooling. We made first *complaint on 20-Sep-15 vide request No.R[protected], *subsequently on 28-Sep and 29-Sep as the response is not satisfactory at all*. * *The service engineer who attended the request after lots of followup, attached a local part (fan) without our knowledge and the issue still persists.* This is quite disappointing to receive such low level service from a reputed company like yours. Pls send an engineer who has good knowledge about product and is efficient to fix the issue. You can understand how difficult it is to manage without refrigerator. Looking forward to hear from you soon. Regards, *Vinod Sharma* *Kota - Rajasthan* *M: +91 [protected] / [protected]*

Sir i am Naresh kur from odisha. I purchased panasonic T9 and imei no-[protected]. With in warranty period network problem. I Summit at Berhampur service centrer( Orissa Enterprises) at[protected]. Still date i not received my mobile. If service call they told ask to Panasonic customer care. If customer care call they told the mobile dispatched on delhi on[protected] but service centre not received And We don't know about courier status where is your mobile.

Hai sir, I have purchased a panasonic P55 mobile after using six months its touch not working . so i submited the mobile in panasonic service center at sep 7 th 2015.they told me your mobile wii be back in 15 days . upto now i cant receive my mobile and customer care also not responding properly

I had puchase a panasonic handset model P51 invoice date on 4th July 2015, IMEI No.[protected] by snapdeal No. after 5 days I shocked Display had gone, after 2-3 days Automatic display on before go to service centre, after one week again display (LCD)gone then after waiting 2-3 days I went to Delhi Model town service centre repaire then return me, again 2-3 days display gone during working hour, s after 3-4 hour on this problem is continue, within last 2 month 10-12 times display gone & automatic on date on 18 september dispay again gone & automatic not on, then I went on service centre chouhan communication Ghaziabad date on 22 september 2015 hand set hand over to service centre, after 8 days i called to panasonic help centre, told me still we have not received go your service centre, again went to my service centre told me we have sent ask our help centre. this is very bed service, plz take some action.

Sir, this is anurag sinha who bought panasonic eluga L on 26/06/2015. After 3 days of my purchase my mobile got overheating problem i got it debugged at service centre . Then after 1 month that is on 29/07/2015 it got dead and the service centre sent it to h.o. for repair . I recieved my phone back on 28/08/2015 and still it was not working . I had to submit it again on 31/08/2015 service centre whose job sheet no. KJASPUP344815PI47427 and demanded replacement . Since then I have not recieved my phone inspite of numerous emails and calls to customer care I have not recieved any satisfactory answer. I want to getmy mobile replaced or please guide me the process to do so.

Hi,

I have purchase a new panasonic eluga i phone on 14 Apr 2015 but due to some technical problem its touch stop working. I have submitted my phone in service center for repairing on 18 July 2015 but due to part not available my phone was return me on 13 Aug 2015 without repair with a letter (RWR letter) And service center executive was saying that I need to submit this letter and un repaired phone to retailer and he will provide me new phone.I do so.But after 15 days retailer is giving me another used phone.I refused to accept this phone because its condition is too worst.I called many time to service center and customer care but no any kind of solution provided.I had already spend a lot of time and money. Till today I have not receive my phone.

Name - Devender Kumar
Add-Vill Bahadurgarh
Distt jhajjar 124507
State Haryana
Contact No [protected]/[protected]

Maine Panasonic p81 liya IMEI no. [protected] h ye guaranti period me kharab ho gaya h. Mene kanpur(U.P) ke service centre me sahi hone diya. But 2month ho chuke h service centre or company wale pagal bana rahe h Me bar bar call karta hu fir bhi mujhe tahalaya jaa raha h ki aapko NEW phone milega.. Jab bhi me call krta hu har baar bolte h sir mujhe 2 days ka time dijiye. Service centre call krta hu to WO company baat krne ko bolte he or company baat krta hu to WO service centre or pata krne ko bolte. Ab me kya karu samaj nahi as raha h. Me bahut paresaan ho gaya hu Please kuch kare Mujhe mera yaa phir NEW mobile dilaya jaye Thanks GOVINDA MAHESHWAR KANPUR (U.P) MOb. No [protected]

At Maya communication (auth. Service center balaghat) I have submitted my four month old phone at 5 august which is not delivered yet . I want my phone back . the handset is Panasonic eluga a. The service assistans is very poor.
Raviraj kshirsagar
[protected]

Dear Team, This is to reference my mobile P61/IMEI NO-[protected]/WHITE the purchase details are as follows; Purchase Dealer: THE 10 Dealer Address: - 23. Vasant Villa, S.N. Road, Opp. Jaslok Farsan, Sahar road, Near Railway Station, Andheri – East, Mumbai- 400 069. Invoice No. : TTSB14-15650 ; Invoice Date:- 10/08/2014 01:19:57PM Product Name: - P61/IMEI NO-[protected]/WHITE Of the above reference my mobile is not working from 04/08/2015 and handover to Panasonic Service Center the details are as follows; Jobsheet No.:- KJASPMH574815PI508 DATE: 04/08/2015 ASP CODE:- KJASPMH574 Name:- Lotus Telecom Customer Name:- MILINATH VASANT GAVAS Model:- Panasonic-P61 But still not response from Lotus Telecom Service center and your side. I handover to this handset to your service center dated 04/08/2015 around Two months before, and no one give the status about this mobile phone. When I am submitting the phone that time service center guys said you will repair within one month, but still not reply from service center. Every week goes to service center that time he said our server is down. Please give the reply in an urgent manner. I am waiting for the same Milinath Vasant Gavas [protected]@gmail.com [protected]/[protected]

To, Panasonic Dear, i priyam verma from Chaharshu chauraha Jaunpur (U.P) East. I am not Satisfied from your Panasonic service because i had purchase panasonic tower AC and its panasonic compressor MODEL NO. CU-C28FFH and SERIAL NO. [protected] is not working due to Technical fault and it's under the Warranty, So i had complain to service center in varanasi before 45 days till now no any response i get from panasonic service center only giving excuse to us. I am very very sad from Panasonic service and we will never prefered for future purchasing if you unable to resolve my problem. AT LAST AS SOON AS POSSIBLE PLEASE SENT YOUR AGENT TO RESOLVED THE PROBLEM AND MAKE IT CHANGE Regard Priyam Verma Charashu chauraha jaunpur-222001 (U.P)East Mobile no.[protected]

I have submitted Panasonic E luga s IMEI NO: [protected] TO Mrityunjay mobile world (vadodara) service center, but after two month . their is no any feed back from company. When I tried to rich to their call center on[protected] and mobile.[protected]@in.panasonic.com no any proper feedback given, but they are keeping my call on hold till 25 min when I tried to speak with senor but they did't response . And from their e-mail id mobile.[protected]@in.panasonic.com not even single response yet.Please help me...and mobile is at time in warranty please response me please please . i have no more phone for use so please response me yet...

I have submitted Panasonic E luga s TO pune(Shivaji nagar) service center, but after one month And 4 days their is no any feed back from company. When I tried to rich to their call center on[protected] and mobile.[protected]@in.panasonic.com no any proper feedback given, but they are keeping my call on hold till 30 min when I tried to speak with senor. And from their e-mail id mobile.[protected]@in.panasonic.com not even single response yet.Please help me.