Panasonic India Complaints & Reviews

I would like to file a complaint against Panasonic Service company here in Bangalore, India. I first lodged a complaint in the first week of May 2015 with Reliance (authorized dealers of Panasonic) from where I had bought my fridge in 2012. The only problem with my fridge was that it was building ice in the ice compartment. Reliance people sent a technician "Ravi Kumar" to attend to it. But he messed up my fridge. After his working on my fridge, it simply stopped cooling my top fridge area as well and would not freeze any thing in the freezer compartment also. Then Reliance people took my fridge to their service center and kept it there for 2 weeks but even after their bringing it back, there was no change. The fridge was still not working any differently. I finally called Panasonic people and lodged a complaint. They sent their technician to look at it. Their technician, Nayaz, declared that it needed gas filling. They keep saying today-tomorrow but no one has visited my place so far. Since June end, 2015, they have not been able to resolve my issue. I don't understand how you can treat your customers so badly! When you have to sell your product, you make so many false promises of giving good after-sale service etc. So, you tell me, who will solve my problem? Your authorized dealers Reliance or you Panasonic whose product I have made a mistake of purchasing? Future customers, please be aware of Panasonic products. I am warning you, they don't have knowledgeable and competent technicians for after sale service. Their service centers are no good. They will frustrate you to the extent that you will repent why you purchased their product.

Hello sir, This is VIKRANT JHALLI from phagwara. I bought a PANASONIC T41 DUAL SIM android phone from "SINGAPORE RADIO HOUSE PHAGWARA" .After two months i found problem in my set and i gave it for repair to customer care center phagwara.They return the phone after repair but the problem was started again so i gave them again.Now from one and half month has been past but they are not giving any meaningful answer.Two weeks ago i also talked with ur any company member and he said to mail / complaint on MOBILE.[protected]@IN.PANASONIC.COM. I mail about my problem on the above id but they don't replied. IMEI:- [protected] IMEI:- [protected] S/NO IS T[protected] Now tell me What i have to do. I want my money back now . my email id is [protected]@REDIFFMAIL.COM CONTACT NO. IS [protected]

Sir, i have a problem in handling my panasonic handset eluga i to which i have given to service centre in shastri katra at lahurabir in varanasi for take me out of that problem but instead of paas out of duration period which is given to me by the service centre. Till, i have not get my cellphone while facing all formalities at there, i am still not satisfying and comes to you to get me rid from this problem because its creates a bad atmosphere at my home just because of this handset. Please, get me rid of this problem. Thanking you.

I had purchased Panasonic LED TH42C410D on[protected] from Vijaysales Pimpri Pune. TV has picture quality issue of yellow patches on screen. The technician has checked & found it faulty. After so many follow up on phone with Vijaysales Customer care & Panasonic Service Pune, the problem has not been resolved. Finally after all this suffering I want refund against this product. If this is not resolved within next 3 days I will take a legal action.

I, Jackie Savla had bought a panasonic plasma tv. Model no. TH-P42XT50D. I bought the tv on 10 January 2013 from EMDEE ELECTRONICS INDIA PVT. LTD. Invoice no. is 3522. Ever since we brought the tv in the first four months there came a fault in one of the parts of the tv. This kept on repeating every 6 months for 18 months. The company replaced the parts but did not give us any memo regarding the part they changed.Now this has occured for the fifth time. The part has got spoiled for the fifth time. So we demanded a replacement from the company as the problem has occured many times. But the company people are saying they will not replace the tv with a new one. Only 6 months of warranty are remaining, so after the warranty period gets over we would be charged for the part. So i do not have trust on the part of the company anymore. I even emailed the company regarding the issue, but they said they would only replace the part. The company is also not informing us about the part they changed. We launched a complaint in the company on 4 july 2015. Complaint No. is R[protected]. The case no. we got from the company via email is C[protected]. My email:- [protected]@latrendexports.com Mobile No. [protected]

I have purchased 2 Panasonic ACs from CARE, Bodakdev Ahmedabad. The Outdoor of the 1st one was damaged due to poor handling of CARE staff, who literally throw even delicate items like laptops. The sales person confirmed that the Outdoor unit will be replaced at the time of delivery of the 2nd unit, which was obviously not done and despite reminder after 2 weeks, they have not bothered to send the replacement. The Sales executive Viraj is very rude & has no sense of customer satisfaction. Another colleague of mine had purchased AC from them, which had to be replaced 4 times again due to mishandling by CARE staff. They handle goods so badly, that many people in the building call them “CARE who don’t CARE”

Please look into this seriously and replace the outdoor unit as it's completely unfair to accept such poor condition paying FULL PRICE.

Thanks & Regards

Sudesh

Rajeshkumar Joshi To mobile.[protected]@in.panasonic.com Jul 21 sir, I have purchased the panasonic mobile on 05/07/2015 from Ready phone Vadodara amounting to Rs.6606/-. On 10/07/2015 Friday night the mobile suddenly switch off and not restart. On Saturday & Sunday the Customer Service Centre is closed due to IDD/Rathyatra & Sunday. My son contacted on 20/07/2015 Monday and mobile hand set is taken over by your CSC for onwards sent to Company for repairing & tell them at least 1 month time taken. It is not understood that it is a mobile fault and your company is responsible for that, for 1 month what can i do without mobile. Kindly replace the same at the earliest please. Failure which i will compel to approach consumer forum for justice please. My mobile IMEI NO :[protected] My mobile No is [protected] Thanking You R D JOSHI

श्रीमान् जी, मेरा मोबाइल पैनासोनिक पी-41 आई0एम0ई0आई0 न0- [protected], [protected] के अधिक गर्म पड़ने व चार्जिंग कनेक्टर मे परेषानी होने के कारण दिनाॅंक 26.06.2015 को स्थानीय कस्टूमर केयर पीलीभीत को सही होने दिया गया था जिसको उनके द्वारा मुझे यह आष्वासन देते हुये कम्पनी प्रेशित किया गया कि 15 दिन के अन्दर आपको आपका फोन ठीक होकर मिल जायेगा। किन्तु खेद का विशय है कि एक माह से अधिक का समय व्यतीत हो जाने के उपरान्त भी तथा अनेकों कस्टूमर केयर पर षिकायतें दर्ज करने पर भी आज तक मेरा फोन ठीक होकर मुझे प्राप्त नहीं हुआ है। जिस कारण मुझे अनेकों परेषानियों का सामना करना पड़ रहा है।

Iam Arun Dawn, from Barddhaman. I brought a PANASONIC GD-25C on[protected] and I give it 2 times for service . I pazzle fof it's service. time to time it's creat a new problem. I think Panasonic is one of the most 420 or low gread company, and I request you to all customers please, please dont's buy PANASONIC MOBILE . Any one can tell me can I go to CONSUMER FORAM . Because I think company cheat us. my mobile number[protected]

mera naam harish kumar h maine panasonic eluga-i mobile set kharida tha jo ki abhi warintee piriyod me h jiski touch kharab ho gai thee jise maine sri ganganagar raj.survis center par 6 july ko theek karne ko diya jo aaj tak theek nahin kiya gaya h or baat karne par ho jayega ho jayega bol kar pareshan kiya ja raha h

Panasonic Viera TH-L32C5D. Issue started from 18/07/2015. If I run my tv for an hour it will shut down by itself then it will restart within a minute and again it will be keep soing the same. If I switch off my tv for 20 minutes or an hour, I can able to see the TV for another hour. What will be the problem? We thought it might be small issue and called authorised service center but very disappointed with the service. Just that person opened the tv and told might be mother board problem and Got 300 Rs as service. I wanted to know what is the problem.

I am from Tilaknagar, Chembur, Mumbai, we had purchased panasonic viera tv with extended warranty. After 2 1/2 years of purchase, There was issue with our plasma 42 inches 3D TV, lot of blue lines would come on screen. The issue started in June 2015. the first guy who came to service simply told us- it could be because of rain, wait for 2-3 weeks and it should go away. We wondered how rain is connected with the issue, but waited. since the problem persisted, we called again. This time he came and said its just due to dust or carbon in connectors. He opened the TV and cleant the connectors, the picture quality really improved. But our happiness was short lived. As within hours the problem of blue lines across the screen came back and it was rather worse. And suddenly something blew up, TV was hot, smoke came out and it stopped working completely. Then after repeated calling, the service guys took our tv for repair. After a month of waiting and that too after we called they said ok your tv is fixed and we will come with your tv today itself (24 July 2015). If we wouldn't have called maybe they would have kept it for another month. Anyways just today they came with tv and while installing it, the service guy blames the cable of set top box- that was the reason tv's 2 boards blew up. After he put on the tv, the basic problem of blue lines across the screen persisted. So almost after 2 months the main problem still existed Its not the cable tvs problem even with just pen drive the problem was still there. So clearly fault is in the TV. The service guy said he will send another technician to fix the problem. Nobody ever came and within half an hour the tv blew up again. Now I wonder how many more months to get tv fixed. Really pathetic service. And after spending good money on TV it should last for more years and not blow up so soon. It blew up only after first technician tinkered and cleant the connectors. Almost a month even with the blue lines across screen the tv never blew up. Why on earth would I want to get extended warranty for this crappy service? we expect immediate action from you and fix our tv soon. Anuradha Kulkarni [protected]

My Name is Dipali Pawar, I am from Mumbai. I had purchased Panasonic LED TV 32 Inch. I purchased this TV a few months back that is it before 6 months and now Screen is Crash. I contact to customer service they give me complaint no.[protected] and said called to Mr. Sachin mobile no.[protected] and they told me i have to pay Rs.15000/-. But why should i pay such high amount as my TV is in warranty period. So just tell me whether you are giving me replacement or not. So that I can take further action. Please contact me as soon as possible, otherwise I have to suggest my friends and colleagues that don't buy products from Pranasonic Brand as they have very low quality products and service is also not good.

i bought panasonic eluga u in online booking on march 2015. but it doesnt work from june 25th. after a long mail conversation they suggest their service centre near t.nagar.chennai. i gave it to that service centre on 8/7/15. till now no response from them. i called to their customer care number. it routes us as mobile network customer care then bing bing... i spent 12000 rs on it but they didnt respond as other companies. am asking them for replacement . kindly suggest a solution to me.

saravanan
[protected]

Hello dear sir/madem, I'm genuine customer of Panasonic.on March 12-2015 I purchase splitac from Reliance digital Chennai.on April 5th it is gave first trouble.leak.on first time fixed by Reliance technician.on May 15 th second time same problem.leaked.again fixed by technician .third time same problem.sensor/gas leaked.I called nearest service Panasonic manager Mr.dos.his number([protected]).technician visited and he said again he is going to fix with newpart.at least he did not inform me the status...when I was called he said he can fix again.with in four months it is giving three times trouble.as a customer I am very unsatisfied with my ac.no body is giving response.I asked many times to replacement with new ac.no body respond with my complaints.finally I thinking to go consumer court with all proofs.as a customer I expect at least one year.but it is horrible.it's very big harassing for me.if it is in warranty means for four months they fix and went.so they said if it is in warranty.it is giving trouble 10times means fixed ten times.after warranty what's the status????i[censored]r really understand my problem replace my ac with new ac.other wise we can move to consumer court for forther proceedings.

My Name is Gladyn thomas and i am from kerala we had bought a 32 inch led tv a few months back and in the warrenty perion the tv had a breakdown and it was under the compeny warrenty. so i called the service centre and they came checked the tv and told me that the issue shall be solved within 2 weeks and that guy has never turned up since then . i tried to call him a 1000 times all he does is cutting my call or putting me on hold. its going to be 2 months now P.S . the customer service executives name and number NIYAS - [protected] (ALAPUZHA PANASONIC CUSTOMER CARE) please resolve it GLADYN THOMAS [protected]

I purchased a refrigerator NR-295 from Choudhury Electronics Burla on 2/01/2015. It is in the Warranty period. Now I find that the door of the Refrigerator is not closing properly. For this water is flowing continuously from it and through out the house. Accordingly I booked online complain first on 23/05/2015 with request number R[protected] and next on 14/07/2015 with a request number R[protected]. Each time the service man is coming but the problem is not solved. Interestingly the objective of the service person is to tear service coupon from the warranty booklet. What I intend to tell is that the door of it is not closing properly & the problem is not solved. Therefore necessary steps may be taken to either solve the problem or replace the refrigerator.

This is to inform you that I have taken a mobile model "ELUGA I "on dated 26/01/15 from your respective dealer "M/S sree infocom" vide IMEI No- [protected].But now from last one month I am unable to use my mobile due to some problem like "touch key not working and battery backup". For this cause I have visited your authorised service center and they told me to wait some days for part replacement code call id#1633 but 15days already over but till date again service center told me wait wait and wait.Can you confirm how much time I will wait for this problem? Regards..., Manas Maitra [protected] Sent from Yahoo Mail on Androi

We bought this machine on 11th April, 2014. From the very first month, it started giving problems. After multiple service visits when the machine was still not functioning properly, we started documenting by emails. The first email was sent on 10 Oct., 2014. Even after changing the valve, water dripping problem was not solved. The Helpline service is also extremely poor. One has to make call to register a complaint. Every time they ask details about the product, where/when purchased, address where installed etc. as if such calls are discouraged. After registering we had to made several followup calls to make sure a serviceman actually showed up. After service, upon unsatisfactory work which was noted on the jobcard, nobody bothered to follow up. Next complaint was registered few days before warranty expired. Again the valve was replaced but did not solve the problem of continuous water leakage from the machine. After many calls, and more emails, now they are saying they will yet replace the valve again but since it is out of warranty, it will be chargeable. The company sales mgr. Sanish acknowledged that the company knew about water leakage problem and was making internal changes to suit Indian conditions. So their game plan has been to sell a defective machine, delay proper servicing or replacement, and then charge customers for fixing a problem with no warranty that it'll be finally fixed. Complaint No. in April, 2015 is R[protected] Complaint No. in July, 2015 is R[protected] One year warranty expired on 10th April, 2015. Helpline No.:[protected] Local Sales Mgr.: Sanish Soman, Pune Office:[protected] Cell: [protected] Helpline Mgr. Rahul All emails are available. The attached photo shows water drop forming at faucet. More photos available showing water collected in a bucket below machine. Since the company cannot offer a permanent solution for their defective machine, we want full refund of Rs. 15, 000/-. (original invoice is available with us). Plus we feel the machine may have dispensed bad quality water affecting our health. Plus we want the company to compensate for all the troubles we put up with for over one year. Thank you for help. Regards, Paresh Kapadia 2022 Clover Highlands, NIBM Road, Kondhwa, Pune. 411048 Home:[protected] Cell: [protected]

Dear Sir, I online purchased a Mobile Panasonic P51 by snapdeal order no.[protected] cash on delivery in of Rs.7499.initialy handset hanged too much & after 10 days Display had gone, i think everything has gone no volume, display everything has died. this is cheating with customer as we are your respected customer please return my Rs.7499 money or replace my mobile. today i have lost too much financial loss without any connectivity due to mobile damage. Thanks & Regards, Pawan sharma [protected]