Panasonic India Complaints & Reviews

Hi, I had placed a complaint with Panasonic India at their Customer care number[protected] on 16th Feb, 2015 since my AC was not working properly, the compressor kept getting switched off even in Cool and Dry mode and the AC was getting switched off by itself. The gave me the complaint registration number as R[protected] and said that the service centre person will call me. I got a call on 16th evening from the service center executive and he told me that his company will not be able to provide with the service since the pincode is mentioned incorrectly in the address which I had provided and they do not provide service to my area (As per him, I gave my own pin code incorrectly). He wanted me to contact Panasonic India and ask them to update my pincode, which I did the same day and informed them about the complaint going to the wrong center. They said they will route I got a call to the correct center. On 17th morning another service center person contacted me and said the same thing again. He wanted me to contact Panasonic India again, which I refused to do and he said he will do it from his end. I did not receive any intimation till the 19th and on 19th I had called Panasonic India again, where they said that my complaint has been cancelled by the service center itself. They registered a new complaint for this and the complaint number is R[protected]. The service engineer visited my place on Friday (20th February, 2014) and check the AC which involved just lifting the cover from the indoor unit. He had informed me that the coil is leaking and requires replacement or repair. I asked him for the cost involved (paid him Rs. 150 for visiting) and he told me that he will check with his manager and get back to me the same evening. I took the contact number of the manager and called him in the evening to enquire the price and he said he would get back. I called them nearly 10 times after that and they said the same thing again and again. I got frustrated and called Panasonic India again on Tuesday(24/02/15) to register a complaint against the service center. They raised as escalation and said the escalation team will get back to me in a day, I got a call from the escalation team on Wednesday and they said they will give me the contact number of the service center and I can call them to get the details I require. I informed them that I have been doing that since Friday and cannot do it anymore. So they said that they will contact the center and get back to me. I did not receive any reply till today (27/02/15) so I had called them back and asked them for the status, they said they will get back to me in an hour. I called them again and they again started repeating the same steps for me to follow. I have got frustrated and irritated with this complete lack of customer service and sheer negligence. Buying a Panasonic product was the worst decision was completely foolish on my part and I'm paying for it now, but I will also ensure to never buy a Panasonic product again. Could you please help me in raising a complaint against them, thanks! Regards, Mohat Ramchandani.

Dear Team at Panasonic, I am utterly disappointed by the after sales service provided by your team. I had purchased my LED on 14 Jun 2014 in Thane from Kohinoor Showroom. on Feb 11, 2015 the LED suddenly I called your service centre and put the complaint, I did get a call from your service centre and the technician did visit and check the TV and said the Motherboard had gone. Its almost two week and the TV still is a frame on my wall, neither have I got the part replaced or a replacement for the faulty TV. I have to regularly follow up to know the status otherwise there is no communication from Panasonic end. I bought the TV for Panasonic but seeing the after sales service I don't think I will recommend Panasonic to anyone. Sale is not all about selling but retaining a customer, don't think Panasonic believes in this policy. I have a senior Citizen and a handicap person at home whose only entertainment is the TV, plus we have missed the ICC matches the crucial ones. How is Panasonic planning to compensate the customer. Looks like Panasonic does not believe in customer loyalty. My Complaint no. is R[protected] I hope the management of Panasonic takes in consideration complaints of their customers and changes their image before its too late to gain back their clientele. A Disappointed customer Sheetal

BUYER DETAILS IMTIYAZ ALI 6/263, LALITA PARK, LAXMI NAGAR, DELHI-110092 [protected] [protected]@gmail.com DEALER DETAILS KBM ELECTRONICS 1/32, MAIN VIKAS MARG, LALITA PARK, LAXMI NAGAR, DELHI-110092 PH:[protected], 22448158, FAX# 22449957 EMAIL:[protected]@kbmelectronics.com DEAR SIR, MENE PANASONIC KI MARKET REPO AUR SEVICES K BAARE ME SUNKAR LED 42 INCHES, A410D, 22/10/2014, KO PURCHASE KIYA THA, MAGAR MUJHE NAHI PATA THA KI MUJHE EK LED REPAIR KARWAANE K LIYE ITNI PROBLEM FACE KARNI PADEGI, 10/02/2015 KO LED DEAD HO GAYA, KAI BAAR COMPLAINT KARNE PAR BHI ABHI TAK KOI SOLUTION NAHI NIKLA HAIN, CUSTOMER CARE ME([protected]), BAAT KARO TO WOH KEHTE HAIN KI MR. SUSHIL KUMAR(ASM) SE BAAT KARO([protected]), AUR ASM SE BAAT KARO TO WO KEHTE HAI, CRYSTAL CARE SERVICES SE BAAT KARO[protected], CRYSTAL SERVICES ME BAAT KARO TO WOH KEHTE HAIN, MR. SURINDER SE BAAT KARO([protected]), AUR MR. SURINDER SE BAAT KARO TO WOH KEHTE HAIN KI MR. MANISH([protected]) SE BAAT KARO, SIR 10/2/15 SE LE KAR AB TAK 24/2/2015 HO GAYI HAIN AB ME AUR KIS KIS SE BAAT KARU, SIR MEIN AAP KO BATANA CHAHTA HU KI MENE AB TAK LED KI COMPLAINT K REGARDING JIS KISI SE BHI BAAT KI HAIN WO SAARI CALL RECORDS AUR NUMBERS MERE PASS PROOF K TAUR PAR HAIN, AGAR 25/02/2015 TAK MERI PROBLEM SORTOUT NAHI HOGI TO MEIN CONSUMER CELL ME CASE DAAL DUNGA, AUR SAATH HE SAATH MEDIA ME BHI HIGHLIGHT KAR DUNGA, AAGEY AAP KI MARZI, HO SAKE TO JALD SE JALD DEFECTED PART REPLACE KARWAAYE YA FIR LED REPLACE KARWAAYE YA FIR REFUND, INN ME SE JO BHI 25/02/2015 TAK POSSIBLE HO KARWAA DO KIO KI BUYER KA YAHI KAAM NAHI HAIN KI WO WAIT KARTA RAHE AUR KOI SOLUTION NA NIKLE...I HOPE KI AAP MERI BAAT SAMJHEGEY AUR AS SOON AS POSSIBLE REPLY KAREYENGEY ...THANK U SIR... my complaint number (R[protected]

Sir, I have purchase Panasonic eluga s new phone through amazon.com & received on 28.1.2015 after 4 days when I copy my contact threw other phone & restart it phone is locked, I also complain Amazon for replaced on 4 feb 2015 but due state election on Delhi they collect on 7 feb after election they refuse for pick due to replacement days over, after that I submit mobile on Panasonic authorised service centre 6 febuaury, after so many reminder and phone call they don't answering what is the status of my mobile, I also complaint customer care on 16 febuaury[protected] they said after 48 hour for replying on mail & call but no status . I am so much disturb regarding this I purchase mobile on EMI without using it, I have to pay money . Kindly resolved my issue, its my request Thanks Tushar kumar [protected]

मेरे द्वारा भोला बद्रर्स से दीपावली पर 42 इंच का एलईडी ली गई थी। परन्तु आज तक उसका सही तरीके से डैमों नहीं दिया गया है। लोकल स्तर पर आदमी को भिजवा दिया जाता है। उसको पूरी जानकारी नही है। काफी समय से उनसे बार बार कहने पर एलईडी का डैमों का कोई व्यवस्था नहीं की गई है। लोकल सर्विस सेन्टर वालों ने भी जवाब दे दिया कि हमें इसके बारे में नोलेज नहीं है। मेरे द्वारा आपको कहना है कि कम्पनी द्वारा अपने स्तर से कम्पनी का इंजिनियर भिजवाया जा वें ताकि मुुझे एलईडी के बारे में पूरी जानकारी मिल सके। दीपक भास्कर 3/ 156 शंकर कोलोनी, बैंक काॅलोनी के पास। श्री गंगानगर [protected]

Sir, I have purchased a40 inch LED television from M/s Panasonic on 15th Feb 2015. As per the advice of the shop, I submitted a request for installation of the TV on the same day, 15th Feb 2015 by calling to their customer care number [protected]. The details are given below Service number : I[protected] Model Number : TH-40A300DX Sl.No : OLX115391B-0294 As on today, I have called many times to their customer care and every time I got a response that my issue was escalated and someone will come and install the television. Even after spending a good amount for their television, the company is not really bothered for the service and I feel like cheated by this company. I was informed at the time of purchase that installation will be done within 2 days once we register the service request . Never get cheated by this company. Last two days, the customer care executives are giving a number of their local service centre, M/s Shown Electronics, Kottayam [protected]. I have even called this shop and they are also not giving any positive response. My area is Vaikom (PIN - 686141) and Panasonic customer care executives are many times behaving as if it were an issue with my area. I have interacted with customer cares of many reputed my companies and I have never faced such an issue. Why do they Discriminate customers based on the area? Friends, never get cheated by this company. This may happen to any of you, specifically if you are from Kerala I believe. Please also advice how to deal with such fraud companies, if you have already faced similar issues. Thanks and Regards, Jijesh [protected]@gmail.com Mobile : [protected]

This is to inform you that although google map is available on mobile handset but it is not working. I bought the handset on 7th Oct 2015 and initially I thought there might be some problem with Google but now I checked with other handsets of different companies and they are supporting it nicely. Initially I was praising my handset but now feeling ashamed to tell others that my Panasonic handset is not google compatible. What shall I do now. Amit [protected]

I am A Joseph [16, I Cross, Kaveri layout, Thavarekere main road, Bangalore 560029.] My Panasonic Viera LCD TV is out of order. I filed a complaint though your electronic portal on 15th Feb. Yesterday i once again reminded them. Today it is 19th Feb. Till now no one has attended the complaint. I am disgusted with your customer care. I am sorry to say that when compared to brands like LG, Sony, Onida etc. your service providing is extremely poor.Those brands have a 24 hr. deadline to attend to complaints. A Joseph [protected]@hotmail.com 91 [protected]

Sir I have given one Panasonic T 41 mobile phone for repair under warranty to Panasonic authorised service centre at Anuragini Electronics on 05, 01.2015.The IMEI of the phone is [protected].The job sheet No. Is KJASPAP422115K5715 . It is already 1 months and 13 days have been passed but their authorised service provider is unable to complete the work and hand over the phone and always remain unresponsive while contacting over phone. it is not the way to treat a costmer because its a very long time to hand over me... i want my phon ASAP... I AM very disappointed and helpless...

I have bought the above mentioned Refrigerator from Rajesh Trading Company Pune on[protected]. On or about 6th January 2015 I could smell gas in my house and went and checked that my above fridge gas was leaking, so I called your customer care no. and they asked me to close the refrigerator and their person will come and check it.

Your man came and checked it and said that the gas has been leaked and they will have to put new coil. After so many calls ( as your people said that this coil is not available as it never happens and yours is the first case) on 28th January 2015 your person Mr. Abid came and changed the coil and filled gas and gave me a bill of Rs. 4250/- and asked to pay cash and I paid the same. He said that it will become cool as it takes time. I checked several times but it did not become cool.

I called him again and he said may be the compressor is gone. We will see for one more day. Then he said that the compressor not working. For last so many days my all things are lying outside the fridge and getting spoilt but your compressor is still on the way. Your person came one month back and took pictures but all in vain. We are fed up of calling your office again and again and they saying that we have given order but still on the way. Kindly let us know how much more we will have to wait for the fridge. Also may be my coil was working and your people have charged me for the coil which was not required. Kindly look into this matter urgently and refund my Rs. 4250/- and get the fridge exchanged or get a new compressor which is under guarantee till date.

Hope you will look into this matter seriously and revert back.

I have a Panasonic mobile phone. i had purchased it on December 2014.it was in very good condition before 2 months ago.But now i have to face problem with downloading .in description, when i using my Whatsapp there are so many picture and videos which i want to download but it shows an error like downloading failed, please try again later. And same thing is happening while i using my phone to download video songs through tubemate, i love this handset i don"t wana sale it but what can i do give me a option.

I bought Panasonic fully automatic machine (Model No.- NA-F65H5) on 8th February 2015 from a Panasonic dealer (K Square) in Dwarka Sector-7. The machine got installed on 9th and we did a trial run on the next day. The machine was not able to wash the clothes so we called customer care and the dealer as well and discuss the issue with their technical engineer who told us that we need to wash the clothes manually and then put them in the machine. If we have to wash the clothes manually then what is the use of fully automatic machines. This is not a machine it's just a bucket with motor and buttons to waste your electricity and water. If this is not working properly then why should I bother, Panasonic should bear a loss. I do not want this machine and want my money back.

Service reference no:KJASPCN058214K63 I gave my panasonic p81 for service in local service center refered bypanasonic customer care. I gave my phone on 27/dec/14. In local service center, they said "they cant repair here and should send to company" Till now i did not get my phone back. I want to know my status of mobile. If i say to someone that i gave my phone to service for two months, they will laugh at me and laugh at the company. Panasonic service is the worst one i have faced. I bought my phone on amazon, on October and i have my warranty. I want my phone to get ready or i need replacement. Details about service center: Lakshmi communication Kesavamoorthy L No. 11/2, Near Raman Temple Nethaji Road, Hosur-635 109 Cell:[protected] by; Vignesh T 1/217, BTR nagar, 2nd main road zuzuvadi, Hosur-635126 Cell:[protected]

Dear Sir, Our LED TV is not work properly. Line mark & Interrupted sound come to running condition. I have already resister our complain but no action to be taken. my complain no. is 106985 Name- Prashant Kumar Jaiswal So, Plz take necessary action immediate. Thanks & Regard's Prashant Kumar Jaiswal [protected]

I bought a panasonic T-11 from talktime mobile vadodara and had rxpectations from this phone.Firstly this phone gets much overheated whenever used and it becomes uncomfortable to keep it on the ear and talk.Secondly i dropped the phone by mistake on the table which was just two inch fall and the screen cracked.I thought that the damage caused by me and called on their customer cate for service.They gave me a wrong number, this happened twice and thrice and i became tired of calling on again and again.The screen is available nowhere else.I didnt get the accesories for it too.It has gone now 3-4 months since its screen is broken and is useless.My payment of 8, 500 went worthless.I am angry on the company and want refund or replacement.

We bought a Panasonic Water Purifier in May 2014 when it was newly launched - Model TK-CS70. In October the cartridge change light came on and we registered a phone request with Panasonic to change the filter. After a few follow-ups we realized the Indian arm of Panasonic doesn't know how to replace the cartridges in this water purifier. In December I raised a formal complaint with the customer service center. Till date all we have is a few phone calls and emails in gaps of 2-weeks each, but no resolution. In between Panasonic sent a franchise service agent to our home to take photographs of the water purifier and the placement of its cartridges. But after that total silence and no productive response. Except for 3 emails each saying they will get back with a future date. More proof Panasonic India doesn't know about the products its selling to unsuspecting customers domestically and doesn't know how to service the products.CAUTION - DO NOT BUY THE PANASONIC WATER PURIFIERS. THE INDIAN CO. DOESN'T HAVE A CLUE ABOUT HOW TO SERVICE THEM. DON'T RISK YOUR FAMILY'S HEALTH BY TRUSTING YOUR BASIC NEED OF WATER PURIFICATION TO PANASONIC.

hi sir, I'm pratheesh kumar from Chennai. i bought my Panasonic P11 few months through FLIPKART.After few weeks my mobile screen got broken due to some small impact. i consult the service center nearby they said, the price of screen replace comes around 7K. i try outside also, but i didn't got any compatible screen for this. plz kindly help me for it.

I parchase panasonic T40 mobile and after some days camera not working properly .so I visit service center jignesh technology junagadh aand I submite mobilewith jobsheet no. Kjaspgt186115k297 date..5/1/2015 . But after 1 month my mobile not repaired and not given by companycompany and service center . Pls give me status and mobile .my Mo. [protected] and mail [protected]@gmail.com

I gave a Panasonic Trimmer for repair on 22nd December '14, which is under guarantee. Since more than a month, whenever I call they say the part has been ordered and needs to be imported. Kindly look at this matter and suggest me if I can get my trimmer at the earliest or should I purchase another one from a better brand! First time I trusted and purchased a Panasonic product and now I'm experiencing a "world class service". That Panasonic service center is GX Systems in Bangalore.

I am Arun, I brought one of your product Panasonic Led Model No THL32EM5D Serial No: 3CBB11309 on 05/04/2013 from QRS Trivandrum, Kerala, but on 16/4/2014 the power board will be damaged, many times i mailed to you and given complaint to your service center but i didn't got a possitive responds on 17/10/2014 i handover my led tv to your Authorised service center in Trivandrum. Job No: PI-ASC-S1410PIX And they told me that they cant provide Power Board, they suggest another option that they will refunded 75% of that TV cost. I given my Blank Cheques and Bill copy. But yet now i didnt got that amount, many times i call to your service center and responsible persons but still they avoid me. So kindly do anything related this issue. Regards ARUN [protected]