Panasonic India Complaints & Reviews

Oct 09, 2014

Updated by Purnima rajput I bought mobile Panasonic T-21 on[protected] & it's IMEI/ESN 1: [protected]. This mobiles shows some errors like cp triggered dump start & hanging problem after four month of purchase. Then, I go to Panasonic authorised service center Harkrishan Gallery & Services, District Center, Janakpuri, New Delhi, on 29/9/14, they told me your mobile is not repaired here we will send your mobile to company for one week, i said ok. But after that they were not given my mobile till the date, in fact I called in panasonic custumor support many times but they always said mam we will definitely call you & revert about your mobile status, they never revert back & service center never pick calls only 8/10/14 they pick my call around 11:15am but they rudely said mam what can we do if your mobile is not repair on time. This behaviour is not tolerated & there services is very worst. It's kind request please sort out my matter & send back my mobile in working condition soon. Nobody is understand my problem, only this form is my hope please look into this matter & resolve soon. I am in big trouble.

Sep 30, 2014

Updated by paulsrv I had purchased a Panasonic Plasma TV (model No- 42UT50D) on March 15, 2013 from Kohinoor Televideo Pvt Ltds Dadar, Mumbai showroom. I paid a total amount of Rs.57, 000 for the TV. At the time of purchase the showroom salesman informed me that the TV came with one year warranty + 2 years warranty for the panel from Panasonic and my bill would suffice as proof for warranty purposes. In the first week of July, 2014, I observed two green vertical lines on the TV screen. I immediately called up Panasonic customer care on 11th July and lodged my complaint. (Request No-PI-ASC[protected]. The customer care executive after looking into my purchase and product details in their system also confirmed to me that it was In warranty and asked me to keep a copy of my bill ready at the time when Panasonic repair person would visit my home. I was told I would receive a call from the repair representative in 48 hours. Since I did not receive any call until 15th July (i.e 96 hours) I called the service centre number who informed me that the assigned representative would call me soon. The repair person Mr. Shashikant Verma visited my house next day and after seeing the problem informed me that the Panel of the TV is faulty and defective and cannot be repaired and it can only be replaced with a new panel or my purchase amount would be refunded. He again came on 19th July with his camera and took relevant photographs of the vertical lines on the screen and requested for my bill copy. On 24th July he called me and said that my TV is not under warranty since my purchase date on the bill is beyond one year and hence they cannot replace the panel. After I told him again that it is under warranty and rather it was Panasonic's call centre itself who had confirmed to me that it was in warranty, he said he would speak to his senior and call me back soon. One week passed by and I received no call. I called him back on 30th July and that time he informed me to speak to his superior myself!! I called up his senior Mr.Omkar from Panasonic Repair Centre, Vikhroli, who then informed me that my TV is not showing under warranty in their records and that customer service call centre is an outsourced department and hence I shouldn't rely on information from their own call centre!! It is extremely suspicious that Panasonic call centre which has all the central data about its customers and the purchased products informs me that my product is in warranty and the Vikhroli service centre simply refuses to listen to my requests and says their records say otherwise. I am utterly shocked and disappointed with the Panasonic product and their service. Having paid such a huge price for a TV no customer will expect that it will start giving trouble within one year and four months. The service centre responses to my problem were extremely delayed, unhelpful and outright rude. Rather than trying to help and find a way or solution for the customer the attitude was simply to wriggle out of the warranty commitment. I request Panasonic management to urgently and with utmost priority look into this matter and to arrange for replacement of my TVs panel without any extra costs or refund my purchase amount I paid for their product.

SAURAV PAUL
[protected]

Oct 06, 2014

Updated by adbindra03 I got phone call from Panasonic but still the defective phone T41 has not been replaced the company is just making me fool by delaying the response. Already fifteen days have passed, but no satisfactory response I got.

Oct 10, 2014

Updated by adbindra03 Dear Sir,
No response has been received from the Panasonic company. I think they are not bothered about any complaint lodged online. Kindly guide me what should be futher course of action.

Oct 22, 2014

Updated by adbindra03 I am regularly calling Panasonic India on toll free no. [protected] but every time they ask the detail of complaint and say they will call back. Today exactly one month had passed calling them but no call back received and not action has been taken. I think there is no strict law in our country to tackle these persons who are betraying the consumers.