Panasonic India Complaints & Reviews

I purchsed a brand new 1.5 ton air conditioner from your dealer located in west delhi, namely, vandana electronic at jail road new delhi on 1stjune, 2014. But till date no engineer has come to give demo inspite of our several requests. However, i arrange to install it and operate as indicated in the guide but it is surpirsingly that the cooling power of ac & timer is not working properly.

Now, i again go to dealer and filed the complaint on 27th july, 2014 and they assure an engineer will come and sort-out the problem but till date no-body has come to repair that problem.

It is request that kindly send engineer to repair the said problem otherwise i will take any stringent action, in future.

I have purchased Panasonic W/M TL 6.5 Kg NA-F65HS3RRB Washing Machine topload on exchange basis from Croma, a Tata Enterprise, Pune on 12/07/2014 and on 13/07/14 the machine was delivered at my residence in Pune and after that I got message that your Installation and demo will take place within 48 hours. I keep on calling Croma for my machine installation, but in vain after 10 days person from Panasonic Mr Amar Gundecha attended for and on that particular day entire Pune city is suffering from shortage of water and even we don’t have water in our overhead tanks, so the person explained 2 minutes orally about the operation, but we could not understand how to operate after we had water in our tanks, hence I called Panasonic customer care in [protected] for 2nd time demo on 27/07/14 and they replied within 24 hours technician will call you and attend. I had read the manual and operating my self with manual, and I am getting some technical problems then again I called the helpline for help. I got the answer that technical people are busy and they will call you back. But I did not receive any call on this issue. I called customer care on 28/07/14 and they gave one service centre Number 020 41312563 and asked me to call on that number to call technician. I called the number and I got the message that your complaint was registered with us and attend you shortly after calling you, but no call is received till now. I have received a call from Panasonic regarding DEMO, I explained my entire dissatisfaction about service to them and they assured me within 2 hrs we will make technician to attend and resolve your problem, but no call received from PANASONIC. If this is the situation after sales service how anybody can purchase consumer durable from PANASONIC again. Definitely I will not purchase anything from Panasonic and advise my friends also to do the same thing so that they also cannot suffer like me in future. Thank you S Venkata Narasaiah, 5/11 DAD Complex, Chitragupta Cololy, Hidaytullah Road, Near Poona College, Pune – 4110 042.

I had purchased a Panasonic mobile model EZ240 on 02/03/2014.
Due to some problem the mobile display was not working.
I submitted the mobile at Panasonic Service Center located in Pune.
Job Sheet No : KJASPMH422614K5280
Name :-Universal Enterprises
The service center person didnt took my mobile number corrct.I revisited the center & corrected the mobile .Still I didnt got any cal from service center for the details of my mobile repairing .when I called, I was informed that the mother board was damaged .
I want my mobile to be repaired asap.

Good day Sir/Mam, i am Nitai Mittal resident of Agra and i want to file a complaint against Panasonic India. I purchased a 1.5 t split ton on 11/4/2012 model no. UC 18 NKY. After the winter season of 2012/13 we got the first service done by the Panasonic people itself. After using it for a few days in April we realized that the ac wasn't having any cooling effect and when we called the Panasonic people they told us that the gas has leaked and there are problems with the coil. They told that the whole unit would have to be changed and estimated cost would be around 10, 000 INR. Since that time we have done 4 gas fillings and 2 gas leak repairs. We spend another lot of money on such things and all because Panasonic supplied a faulty product which hardly worked fine for 6 months excluding the winter Season of 2012/13.It is anyway difficult for a middle class family to get something as costly as an air conditioner and if companies provide them such faulty products then it is customer who for years faces the problems and the costs to get such things repaired. I hereby request you Sir/Mam to please take immediate action against the concerned party and also provide us with a new product and repatriations for the problems we have faced over the past 2 years. Thanking You in Anticipation Yours faithfully Nitai Mittal

I HAD BOUGHT ONE SPLIT AIR CONDITIONER OF PANASONIC ON 28.6.2014 WHICH WAS INSTALLED BY AUTHORISED SERVICE CENTRE ON 2.7.2014. THE AC STOPPED COOLING ON 6.7.2014 FOR WHICH I HAD LODGED COMPLAINT .the technician of authorised service centre in jaipur m/s praveen enterprises visited my house and he told me that the gas of the outer unit has been leaked due to wrong/'misappropriate installation. when i talked to mr praveen bhargava of m/s praveen enterprises he said he will refill the gas and reinstall the unit. kindly let me know that in any case the gas can be leaked fully in just 4 TO 5 days. the following are the reasons for the leakage 1. wrong installation : I will send you the photograph of the installation of my outer unit you will see that the technician has put wood/ tiles to tight the machine as the stand of the machine was not proper and for making it set he did this due to which the level of the outer unit was not proper and the copper pipe was not fitted properly. 2. Leakage in welding: The welding done by technician was not proper due to which leakage occur. 3. the copper pipe had so many bends throughout the outer unit to the point where the internal fitting was done. kindly note these points and please arrange to replace my outer unit as i facing lot of problem without ac as i dont have any cooler. ramit srivastava jaipur [protected]

I purchased panasonic p31 on june 2014. Last week i noticed tiny bunch of dust particles upper corner of phone inside protective glass.which clearly shows some kind of manufacturing defects. I am very upset, i already Wrote mail to panasonic india but no response, they didn't acknowledge about mail received. what should i do. Thanks.

i had purchased three ac machines of panasonic company..But i am sorry to say that none of the machines is working properly. My repeated complaints are not being heard and are ignored.moreover one part of the machine which was sent for repairing from companys authorised dealer has not come back still after a period of three months.
This is the worst company in electronic market


From KAMAL KUMAR RAONKA
[protected]

I purchased a television Panasonic L40B6BX in Lucknow on the 2nd of May. In about of months time, the television stopped working and a complaint was registered on the 12th of June. On the 16th of June, a technician visited, determined that a part was faulty and took the part with him. Person who visited was Kesh Kumar (number[protected]. The complaint number is 063536 after 2 weeks of followup, I found out that the part will be available and the TV will be fixed on the 6th of July. It is now 9th of July with no update on what needs to be done. Following are the folks that I have spoken to who have been very nice to talk to but have not provided ANY help. 1. Various people in Call Center 2. Satyajit (lead in call center in Chennai) 3. Richard (floor manager in Chennai) 4. Tracy (escalation department) 5. Deeksha (VOC department) 6. Aman (Team Lead in VOC) Quite a few of them have tried to give me telephone numbers of the service center that do not work. Please tell me whom to call to get this fixed Bhavesh[protected]number out of service) Virinder Sharma - [protected] - no one picks up - [protected] - no one picks up Need some help here with specific information - without any generic information (like very sorry, you are troubled, we are fixing it, parts are not available) - I need hard dates.

Handset purchase on 28/03/2014, get Touch Panel Faulty & given to Service Center at Infinity Care, Borivali West on 18/06/2014. The same is not repaired till date they are asking to come after 25/07/2014. The same has been reported to customer care center since last 15 days but no one responding. Don't know what to do. Purchased in March/2014 phone is working only 2 month & know from last one month it is with service centre & they are asking to come after 15 days more. Help Me out.

Sir,
I have register a complaint to Panasonic helpline No [protected] on 29 Jun 14 vide PI-ASC[protected] repair of Air Conditioner. The complaint was not attended by service centre but they have cancelled my complain stating that I have not provided Bill of product to service mechanic at his arrival at my home. Whereas no service mechanic arrived at my house. Service centre had falsely put their remarks and cancelled my complaint. I have been repeatedly calling at helpline No. but there is no one to look into it. However, they have again registered a complaint for the same vide PI-ASC[protected] on 05 Jul 14. Till date no one has arrived for repairing the AC. If Panasonic can't provide servicing for their product then there is no use to sell them as other mechanics are unable to repair them.
Subhash Chandra

I have purchased Panasonic P11 mobile. the touch panel of mobile is broken. I submitted my mobile at Gyatri Enterprises an authorizes service center at Jodhpur on dated 17/06/14 with Rs.3000/- advance. after seven days when i asked about the status of my mobile, the service center executive told me that the part is not available with company. infect they dont manufacture the required part [Touch Panel] of model P11 and suggested me to purchased a new mobile. I registered my complaint on customer care no [protected] and here i faced another problem as executive from customer care they just tried to buy time nothing else. last i had word with Mr.Satya Narayan in customer care he told me we will revert you with in 48 hours but four days has passed and there is no response from them. After 15 days situation remains the same and i am facing problem. it seems there is know one to address the problem. they are just fooling around. I purchase the Panasonic P11 mobile because of my trust over Panasonic which I had lost. Is there any one who can address my problem and tell me when it will get repaired? or whatever service center executive said and suggested is right. Kapil Sharma Mob.no [protected] Job Sheet no- KJASPRJ098614K10698 Customer care case id - PI/CS1406/035811

Hi, I brought Panasonic P11 Mobile in Reliance digital at Shivam road hyderabad, Andhra pradesh.date of buy 10th-May-2014, but next day it comming error like this problems. 1 : when i putting charging it very hot 2 : when i taking to some one it very hot 3 : when i operate the mobile it very hot 4 : Battery back of very low when i taking to some one 5 : Hanging some times I went to service center they people take and repair but it's same problem iam having this is my problems please help me.what can i do i gave Complaint They people not responding Mobile cost is Rs.12500

I have purchased Panasonic cube Ac (above model) on June-23, 2013 from M/s Richa electronics, Vijay Nagar, Kanpur...Just One year completed...and in that period...i have faced Gas leakage problem five times and still my AC is not coolling...Everytime technician comes and fills the Air but after sometime again gas becomes leaked...pls let me know what should i do know...Is cube AC is not successful product...because i am now fed up with my AC...Pls exchange my AC with window AC or whatever you can do..pls do...Hoping positive and speedy response from your side... Regards Yatish Pant Ph No: [protected]

I had purchase panasonic mobile model no. T-21 on 28th, June 2014 from M/s.Aman Electronics, Vikas Nagar, Hastsal, Uttam Nagar, New Delhi. After 16days i m noticed that my mobiles touch screen from the right side is not fixed properly, then go to the dealer & told about the mobile problem he said the defect is genuine u go to the service center & repaired it. After that I called in the panasonic service center & get the address of M/s.Har krishna gallery B-11, Jyoti Sikar, District Center, Janakpuri, New Delhi. After that i go to visit on service center on 23rd, June 2014 around 3'o clock & i told about my problem to them but they were laughing on me said mam its your imagination & not listen my problem & they were treated like me that i m a fool, after that i call in customer care again & told them all this things then they gave me number of owner of service center Mr.Harpreet Singh, then I called him but he also not a time to listen my problem & he gave another's mobile no. after that i called on that mobile no. the number is not responding. After all this i m to much tired & worried then i go to my home without getting a solution. After all this things i called in Panasonic customer care again in evening but they gave me a another service center address which is in karola mode, Dwarka, New Delhi. without taking any action against the service center this is very shocking to me & when i told him please register my complaint he said please visit another service center & solve your problem & this is not possible to me to visit another and another service center. This all happen with me please see all this matter deeply & take a action of all this & kindly sort out my problem soon. For any details please contact on my email id.

I had bought a Panasonic LED TV during Oct 2013 which is in its three years of Warranty. It's Sound system is mal -functioning, for which I complained to the Company. Initially they promised they would set it right and sent their mechanics to repair it. Some how they failed to rectify it. There after the Company has stopped to bother and I suffer the defect piece. My complain is registered with them as : PI-CS[protected] // Mr. Jayant Mohanty // LED . I am attaching the first complaint that I lodged with the company. May I pleas request you to help me out in getting justice . Thanking you. JK MOHANTY. [protected][protected] Attached first complaint. From: Jayant Mohanty <[protected]@me.com> To: "[protected]@in.panasonic.com" <[protected]@in.panasonic.com>, Date: 05/22/2014 09:25 PM Subject: Complaint-LED, THL24X5D, SL No- 2QAW16655 Dear Panasonic Helpline, The above mentioned TV was bought by me on 05 Oct 2013, from 'Behera Enterprises'., New Cinema Road, Soro, Balasore, ODISHA, and is within the three years Warranty period. The SOUND SYSTEM of the set is giving problem. On my complaint, your representatives from Balasore, have come twice, inspected opening up the set, but to no avail. In fact a fresh board was brought and replaced. But since it turned out to be faulty, it was taken back. An action in futility indeed. It's more than a fortnight, and we continue to suffer. Some how, speaks very poorly of a reputed company like yours. Would the HELP LINE please help!!! Looking forward to a positive action. Regards. Yours Sincerely JK Mohanty Mob: [protected]

I bought a 1.5 a/c on 13-may-14 in ratna cool in chennai. But its not working good . So i raise a complaint on 18-jun-14 in panasonic customer care complaint no : 091975. I make a follow-ups for the same .
As per my follw-ups their executive provide the service center no it name was smart solution. I try to make a call to them but that telephone no[protected]
) was not in use. After that i called again to customer care on 20-jun-14, and explained my situation to them. So they provide the mobile no of that smart solution service center (MR EZHIL -[protected]). As per the customer care executive confirmation i make a call to that person but he toll me to call ratna coll again b, coz he cant able to do that service because ratna coll have a separate service team for them. So again i make a call to cuatomer care & explained the same story to their executive. So they just say a little sorry to me & file a new complaint registration no (099916) then i collected the ratna coll house service center no (seacool[protected] and make a call to them but as per their statement its a season time so will try to solve your query but you will again need to check with panasonic customer care. Now wat can i do in this case i spent Rs 38000 to purchase that a/c. Kindly help me to solve this issue.

Dear Sir,

We have purchased one 2 TON Panasonic Airconditioner from M/s. S.C.Shah & Co. Pvt Ltd. vide invoice no.: AN-3422 dt. 19.06.2013. We are facing problem in the aircondtioner and registered complanint vide register no.:103755 & PI-CS[protected] to panosonic service center on 22.05.2014 and they attended the complaint on 29.05.2014 after several reminders. Their service person told there is some problem in sensor board it will take two to three days to get the replacement spare from the company after getting that the spare shall be replaced.

But still the problem has not been solved till date. But we are receiving mails from the following persons stating the problem will be solved.

Gurpreet
VOC
Customer Servicea
Panasonic India Private Limited
Website: www.panasonic.co.in
Helpline:[protected] ;
[protected] ;[protected]

and

Reema

VOC
Customer Servicea
Panasonic India Private Limited
Website: www.panasonic.co.in
Helpline:[protected] ;
[protected] ;[protected]

But Still no response from the company. I'm doubtful that they wantedly dragging the situation to cross the warranty period of one year. So Kindly take necessary action and do the needful at the earliest.

Thanks & Regards
S. Sankar

[protected]/[protected]

I am using 3 ac machines of panasonic company out of which two machines are not working..I have recentily purchase them..Instead of so many complaints, the company is not taking any actions..I am sorry to say but panasonic company is the worst company in the electronic market.


Kamal raonka
Beawar.. Dist ajmer (Raj)
[protected]

I have purchased one Panasonic Mobile P11 on[protected] from Satyam Mobile Jayanti Bazar Jaipur but unfortunately Touch Screen was broken on 2-5-2014 and upon Contacting Panasoni service center 1. Aditya Infotech G-6, Space Cinema, Jhotwara Road, Jaipur - 302016 they informed me that it will cost me Rs. 5700/- and asked me to wait for 7-8 days but till the date they do not have touch screen to replace. 2. I have another service center Omega Netsys Pvt. LTD. J-2, Himmat Nagar, Gopalpura Mod, Tonk Road, Opp. Manav Ashram, Jaipur they informed me that it will cost me Rs. 6000/- and asked me to waith for few days but till the date they do not have touch screen to replace. 3. On your web site Panasonic have provided detail of contact person for all service centres in Rajasthan is as under Person: Yashwant Chouhan Phone: [protected] But upon calling we found that this is a wrong no. also how a single no. can for all service centres it is really surprising Now even and after passing more then 40 days I could not get my mobile repaired So you are requested to let me know how to get my mobile repaired and why your service center are asking different amount for repairing.

i have purchased a cube a.c.from MAHABIR SALES, REWARI(HARYANA) on APRIL, 19, 2014, cash memo no.418. from last few days my a.c. is not working properly(not cooling).I have complaint on tollfr. TWOM ee no they give me job.no. PI-ASC[protected] ON MAY, 29, 2014. Two person come to my clinic from service centtre but they didnot solve my problem after that i tried to contact to local service centre but now they r not picking my phone.please solve my problem