Panasonic India Complaints & Reviews

I, Abir Mondal, 5/25 Shastriji Colony, Dakhnindari Rd, Kol-48, WB, India had purchased 6 AC for my Office from SALES EMPORIUM, ULTADANGA BRANCH. I had paid about Rs.25000.00 for the installation of the same to the authorized service people of PANASONIC, in the month of December 2013. Now, after 4 months when the time came for the AC’s to be function 3 of my AC’s seized to do so. Now when lodged a complaint with the service center, they came in & worked on the 5 AC’s & told one of them had leaked Gas & the installation was not done properly the pipes leaked. So when I asked them to fixed the same, they said that since the installation was not done by them, they cannot get it done. Since the installation was not done by them, they are not going to touch anything whatsoever. Sir, if I may, pls understand it is my place of work, so I had been lodging complaints to the Service Center on their customer care, it has been over a month I have trying to get in touch with them. But no result whatsoever. Pls also note that during installation they were the ones who suggested & put the outdoor unit & they had used their tools, appliances & what ever needed to get the installation done, for which they demanded Rs. 25000, which I paid them. Now they are telling me to arrange a stand outside my office to get to the outside unit, or else they are not going to work. Now how on earth im supposed to do it, nor do I have any stands or tools to do so. So, sir request you to please help me to get it resolved. Today these things are happening with me, it may happen with any common man…

On the 8th of this month (April 2014) had bought a one ton two star Panasonic split airconditioner which was installed on the 9th. The dealer is Century Refrigeration Appliances, Block GE, Plot 149, 1370 Rajdanga Main Road, Kolkata 700107. The engineer sent to install the ac was quite young and inexperienced. The way he installed the ac was lousy. At the end of the installation we did not see him check for leakages. but when we suggested that he confidently replied that it was not necessary. A few days previous we had one Whirpool split ac re-installed and the workmanship was very professional and we saw them give a thorough check for leakage, that ac is working fine without problems. Coming to the Panasonic when it was run it was was not cooling. On reporting a man from the Panasonic company came for inspection and wrote in his report "gas liek" and promised to send people to correct it. A couple of people from the company visited and supposedly refilled the gas and left. Did they really refill the gas or pretended to do so as we have no idea because of what happened after that. Thereafter after running for a couple of hours without cooling the ac went off automatically in the middle of the hot night. A complaint has been lodged again and the Panasonic people are supposed to come and inspect the ac today (24.4.14). In all these days the ac remained shutdown defeating the very purpose of installing it in this very hot weather in the first place. The company does not seem to be responsible for its products once it is sold off and does not bother to certify/verify whether their products are being installed correctly or a good product has been delivered for that matter because the first indoor unit was found broken and was replaced by a second one. As of today servicemen from the company came and did something and will come again tomorrow to check whether what they have done is working or not. It seems that some kind of trial-and error experiment is going on or they don’t know what is going on. This is really frustrating. A new product of a reputed company not functioning in its commissioning stage even after so many trials means there is something wrong with the product itself and needs to be replaced. This being a stressful situation especially when i am suffering from high blood pressure and high blood sugar at the age of sixty (my wife too has the same diseases). In the mean time i received a mail from Panasonic helpline on the 25th which is as follows: Dear Mr. Majumdar, Good Evening !!! This has reference to the below mail regarding performance of your A/C. At the outset, please accept our sincere apologies for the inconvenience caused to you. As discussed with you your A/C repair is pending for part. We are getting this arranged. You shall hear from us on 29-Apr-14 with an update. With Regards, Rohit The fact is that the engineers who inspected the machine till date did not mention about any part needing replacement. How they are speaking of a part is not known. On the other hand a engineer visited on the 26th after inspection informed and wrote in his report that the indoor unit need to be taken to the workshop for nitrogen test for gas leak. Gullible consumer like me is surely to get confused as to what has happened. The next day i received a phone call from Panasonic informing me that they want to take away the indoor unit. I refused and told them that this is a new unit which had not functioned from the very beginning and that i want it to be replaced with a new one. After a while they informed that they have spoken to the CO of the company and that they will take the machine take photograph and then replace it with a new one. I said okay but are they ready to give in writing what they are saying. They said that they will speak to the CO and get back to me. The conversation took place in the afternoon of 28th and till now they have not got back to us with a concrete proposal. I fear that if they take away the new unit and repair it then i am sure i will lose the warranty clause as the unit will become a repaired one. The temperature at Kolkata is more than five degrees above normal and we are suffering sleepless nights with my wife suffering the most with a heart ailment. Anything can happen to her in this heat and this being the reason the airconditioner was bought in the first place. I am very apprehensive about the working of these big companies when it comes to after sales services. You never know when they will take you for a ride and you won't know what hit you. I would therefore request you to kindly help me with the right kind of advice and direction, so that this impasse can be brought to a satisfactory conclusion with malice towards none. Regards

Hi we have purchased our tv before one and half year and know its having a problem and it is in warranty period . and I don't know how you people treat your customer my father is calling regularly on Trissur head office and they people are giving silly excuse when you people can give good service then what is the use of having you in this competitive market instead of you if I m going to other people they will give good service but your service is totally , , , , , and in future also I will not recommend anyone for this Panasonic and please senior person look in this issue since 10 days we are calling no body is give response properly contact sudhakaran [protected]

Hi, I have purchased LED L32XM5D PANASONIC on 6/02/2013 worth Rs 27, 500 Rs. Now Its picture quality has been degraded very poor and not visible any picture on screen. I am suffering with this issue since last one month. I have locked the complaint ( complain number-ASC[protected] in march/2014. Panasonic Engineer visited the site and declared Its LED panel problematic and it will be replaced on cost basis as warranty period has over before one month. Customer care given proposal for replacing the panel and its cost will be approx. 20000 Rs. I am really upset how the Core element of LED TV gone faulty in just 1.1 year. Its really related with Product quality issue of PANASONIC. I really ca’t pay 20000 Rs at this time. Please help to resolve this issue, as I am suffering with last one month. Name: Atul Agarwal Contact number: [protected] complain number-ASC[protected] Date of purchase: 6/02/2013 Regards, Atul Agarwal

Dear Panasonic India team, I bought a refrigerator NABT263 SS2N around a year and half back. Over the last three months it has not been working. We have made multiple complaints to the Customer Care Center. Every time a person from the service center Hi-Velocity comes and says a particular part has gone bad and charges us money for it. We have spent Rs 3, 000 so far, have three different technicians visit us. Surprise Surprise the technician who visited today says the Power Circuit Board has gone bad. Seems like we will buying the entire fridge again in installments. Can you help? My service request number is[protected].

I have purchased a split ac on 7.5.2012 with one year manufacturer warranty and 5 years warranty for compressor.But the brand shop is now closed and yet to open. I have received only one year service from agency. For AMC many complaits through toll free no.[protected], sahil but no action taken against the brand shop. Due to warranty period of 5 years for compressor the service agency from goregaon also not initiated any action. As the Patron digital lifestyle brand shop has to give the warranty of compressor.Mr.Pankaj of above shop also not attending his mobile no.[protected] since last 18 months. Till date the shop has not opened in the crawford market area.I may please be inform what action has taken against the Patron digital branch shop for his poor service in warranty period.
Senders name; suresh nambiar, 101 manish apartment, mhatre residency, dahisar west, mumbai 400068

I purchased the panasonic 42 inch plasma TV on 20.05.2013.since last 3 months the tv is having problem in power socket.My complaint no registered with you is[protected].Since then I am receiving calls from your service side that the part is coming from mumbai, which is not materalised till today.The most shocking thing id that one Mr.Behera from your BERHAMPUR SERVICE CENTRE ASKED ME FOR RS9000/- FOR THE PART CITING IMPORTED TVS DO NOT HAVE WARRANTY.One of your technician today came to my home to take out the defected part for reference which I denied anticipating some foul play by your Berhampur centre.Please see that I have purchased other products(refregerater and washing machine) in the same time only believing in the brand PANASONIC.NOW THE PRODUCT IS WITHIN WARRANTY PERIOD, AFTER TWO MONTHS IF THE SAME PROBLEM PERSISTS, THAN I DONT THINK YOU PEOPLE WILL LISTEN.SO I REQUEST YOUR KINDSELF TO REPLACE THE TV ALTOGETHER, OR GIVE WARRANTY ON THE REPLACED PART OR ELSE I DO NOT HAVE OTHER OPTION THAN KNOCKING THE DOOR OF LAW.MY email id-saroj.[protected]@licindia.com

Cheater Panasonic,
We purchased a 42" inch LED (PANA LED 42E6D) for Rs 53700 on 13th of October Invoice No - DWK-MB-896 ( Bill is attached). Which did not work from very next day. Since then I have called customer care and numerous officials thousand times but no update on refund/replacement. Every time I call customer care they always promise that refund/replacement will come in 2-3 days. But its been 5 months now and no sight of any refund/replacement. Customer care is always lying and making fake promises. its really frustrating now.
Totally unprofessional staff. All the staff is liar. Specially Aman from VOC team. Jitendra Acharya (Ph no - [protected]), Naresh ([protected]). They always make false promise and then never pick up the call inspite of calling multiple times after that. Panasonic is really a fraud company. Never ever buy any product of Panasonic. Pathetic customer service. All staff is such a liar that they don't even keep their promises even after giving it in writing.

Advice to all the viewers. Beware of buying any product of Panasonic. They are nothing but a fraud company whose objective is to provide bad products and worst after service.

I buy Panasonic t11 mobile. From India time shopping. In 10 January 14. When I use mobile it get excessive heating at the back side .when I approach to near service center. They are no accepting my phone. And when I call to panasonic coustmer they said that the service center is not listed in the company.. but still in company site it showing the same derive center where I visited.. the name of service center is spice care in Raipur.
I just want to replace my phone. or they will provide DOA letter.

I GAVE MY PANASONIC CAMERA (DMC-TZ8) ON THE 17/10/2013 AT ATHARVA SALES AND SERVICE PVT LTD (JOB NUMBER : PI-ASC[protected] .It has been 4 months now and (16/01/2014) and there is absolutely no trace of my camera. It has been sent to ahemedabad and when i got in touch with the customer service executive of panasonic, they started hurling abuses at me and saying, "jab thik hoga aapko mil jayega". This kind of lax attitude is not acceptable and i demand a new camera and harassment case to be registered against panasonic India for the foul language used and an apology from Panasonic.

This is to inform you that I purchased a Panasonic Viera 39" LED TV (Model Number L39EM6D) from Ms. Anilasons on October 11, 2013 in Gaya, Bihar. The TV stopped working completely with red-light blinking error very shortly after the purchase and the fault was attributed to the main circuit board gone bad on inspection by the service engineer. A ticket was raised (PI-ASC[protected] in this regard which was subsequently closed without the issue being resolved on second visit of the service engineer, when he concluded that both the power board and main board of the TV are needed to be changed. For this, a new complaint was registered with ticket number PI-ASC[protected] to get both the boards replaced which has still not taken place and the ticket is still open after 20 days. In short a newly bought TV developed a snag within two months of service and inspite of numerous calls to the service centre executives and engineers, Panasonic India has failed to resolve this issue and honour its own warranty terms. This kind of miserable and sluggish service was least expected from a major and reputed brand like Panasonic. Please look into this or suggest what can be best done to put an end to this debacle. We would like to go for a complete replacement in case you are not able to repair it, as it has already been a month since this issue has been continuing.

December 12th, 2013 at 20:34
I have purchased Panasonic led in April’13, job no.[protected] & helpline PI-CS[protected], complaint on 4th November, two times the attendant came but still the problem is there, as it was before; turning on & off again. But i haven’t got the solution & your service center closed my complaint without consulting me and no assistance has been provided after that.
If you Don’t provide the services at doorstep;then why you won’t mention at the time of purchase. The problem is going from One & half month still it continues, no one is seeing all these complaints of mine at service centre and they are not solving my problem,
regards
Krishna singh
[protected]
Lucknow

I bought Panasonic Oven from Reliance Digital Madinaguda on 6th Dec 2012. I encountered issues in this oven on continuous basis, find the details for the same below: 1> The oven stopped working on 25th Jun and it took around 2 months to resolve the issue, i.e it got resolved on around 25th August. Panasonic changed the Magnetron to resolve the issue in 2 months. 2> After this I was out of station for 1.5 months, I used the oven once after the last repair and it again stopped working on 6th Oct and they again changed the Magnetron on 11th Oct to resolve the issue. 3> The oven again stopped working on 25th Oct(within 14 days of last repair) and the Panasonic has taken the oven from my home and its still with Panasonic. Its already been a more than a 45 days since the oven has stopped working and still I have not received the oven. Following are some of the consequences that resulted because of the above problem: 1> Out of the 12 months the oven was not in working condition for [60 days (1st Repair)+ 7 days(2nd repair) + 45days counting(3rd Repair)] 112 days i.e., about 4 months. I bought the oven for about 12k, so that I can use it on whenever required but I was not able to use it for about 4 months. I suffered economic loss since I was not able to use the product for which I have paid in full 2> It resulted in lot of emotional distress and harassment for my family because we can clearly see my hard earned money being taken by Panasonic without being delivered the promised product. 3> For these 4 months initially I was constantly following up with my dealer(Reliance Digital) but even they were not able to provide any help to me 4> For the third complaint I sent a mail to Panasonic and demanded refund for the oven. I was constantly in touch with Maninder in Panasonic helpline but she said that they can not provide refund and not even replacement. She said I have to take back the same oven and they will replace the Magnetron again. 5> I asked to speak to her supervisor "Kuldeep Kaul" and asked him to provide the refund as they were offering me the same oven and its has encountered issues each time they have changed the Magnetron. Mr. Kuldeep threatened me that there is no other alternative but for me to take back the same oven. He told me to do whatever I want and he does not care about the same. Mr Kuldeep's this kind of behavior caused me a lot of emotional distress. Because of all the above issues I no longer trust Panasonic brand.

****CONSUMER AWARENESS, NEVER EVER BUY A PANASONIC ****PRODUCT, AS THEY PROVIDE PATHETIC AFTER SALES SERVICE, I AM THE OWNER OF 42 INCH 3D SMART VIERA, AND AFTER THE COMPLETION OF 8 MONTH MY TV HAS STARTED GIVING THE PROBLEM. THIS GOD DAMN BUNCH OF GARBAGE DONT EVEN TURN ON NOW, WHEN I LOGGED THE COMPLAINT TO THERE CUSTOMER SERVICE, THEY SAID THAT SPECIFIC PART WHICH NEEDS TO BE REPLACED THEY DON'T HAVE IT BUT THEY ARE ARRANGING IT, AND I SHOT MANY EMAIL TO THEM FOR THE SAME I ALSO CALLED THEM SEVERAL TIMES BUT ONLY THING WHICH I GET FROM THESE PPL ARE APPLOGIZATION, IT BEEN ALMOST A MONTH NOW THEY ISSUE HAS NOT BEEN FIXED EVEN AFTER INFORMING THEM THAT I WILL ESCALATE THIS MATER TO THE CONSUMER COURT. TRUST ME PPL NEVER BUY PANASONIC PRODUCT IT WONT EVEN WORK PROPERLY, for further clarification on there product kindly contact me @ [protected]@gmail.com or [protected], my complaint no. is PI-ASC[protected]

Dear All, No reply 1.There is no Technical reply from your side because 50-50 chance confirmed by your Technician 2.Your Team have opened my T.V and verified then also they cannot able to find out the Technical reason –Where they can able to tell me technically 3.Now after the opened T.V the crack inside have developed not outside 4.As a customer we can offer 100 % or60% in NDP to try to solve the complaint or y want to be strict your policy where y are not 100 % sure about the product failure Note: As a Senior person I don’t want to cheat any one because of my mistake like i hit the T.V once and Two spider crack developed all over the T.V fitted almost 6 Feet height. Also I have A/C, Washing Machine but still now No service as a regular check no. I Believe still Panasonic will consider my case .My irritation will make me to write Face Book, Twiter, Whats Up and as i was travelling to abroad i can try to find out very senior person .Even also bad to react for 40 K but your team make me to behave like this . Hope a amicable settlement finally Thanks & Good Day M. ANANTH From: SWAMY ANANTH - MTWL Sent: 26 November 2013 11:05 To: [protected]@in.panasonic.com Cc: SWAMY ANANTH - MTWL Subject: RE: TH-40-P42 UT 50 D Herewith i have attached the photos for your reference. Kindly note that the height of the T.V 1.The Crack is developed in Two Areas as Spider from inside and there is no External damages also it is not visible in Saturday where i have register the complaint, I have noticed Sunday when inspecting the T.V. Two cracks like spider and developed from internally by noticing the crack we can easily judge if the impact or hit from outside definitely the front class have to be broken. 2.Even today i have noticed a White thin line in the inside. Hope y will take a solution. Need take the T.V and if y have noticed any impact and send me a proof then I will give the payement.I don’t want to cheat anybody .If not possible y can hit the T.V from outside with anything and show me the crack because any way i have to change the T.v as it is 42 inches we can test 5- 10 places to prove this is the External hit as the T.V fitted more than 6 feet. From: SWAMY ANANTH - MTWL Sent: 25 November 2013 12:02 To: [protected]@in.panasonic.com Cc: SWAMY ANANTH - MTWL Subject: RE: TH-40-P42 UT 50 D Hi, Just Now the Person reached and without any Further checking he told its is by External Damages. As a Automobile Engineer taking care of 5 state and dealing with these type of complaints and we also have some genuine reason for the complaint and don’t have courtesy to check the T.V thoroughly by your Team 1.There is two big spider in my T.V also it is fitted more than 6 feet . Note: I want to replace my T.V or take the T.V and analysis in Japan or Delhi if y prove by external damage throw it out. As a Technical Person I don’t want to cheat anybody by wrong claim also I know so many people in and claim through insurance or get it in a normal Price by Explain the truth. We have to send Panasonic Engineer or take my T.V and analyse the problem and change the T.V also the person who have visited my house he have informed 50% 50% chance. I need a technical reply. Also I am checking in the website same complaint noted by many customers for the particular model Thanks & Good Day M. ANANTH, Zonal Manager-Customer Care Mobile No:[protected] Email:Id-swamy.[protected]@mahindra.com M. ANANTH From: SWAMY ANANTH - MTWL Sent: 24 November 2013 15:33 To: '[protected]@in.panasonic.com' Subject: TH-40-P42 UT 50 D Hi, I have purchased the Panasonic Plasma T.V on Feb-13 .Yesterday i have noticed thin line in the morning also the TV is not turned on. There is no external damage .I need a replacement TV and no repairing. Also I have noticed lot of Feedback about the Plasma TV Panasonic in the Net. As a Zonal Manager I also a technical person there is a thermal Crack in the T.V . I have used a Panasonic brand Mixe, Washing Machine and A/C .But there is no regular check up from your company after fixing the T.V M.Ananth, Zonal Manager-Customer CAre Mobile No:[protected] Email:Id-swamy.[protected]@mahindra.com

my DVD's main board has been damaged . the DVD is in guarantee period, I have sent DVD to authorized panasonic service station (Media Vision Services) in Rajkot, since 15 days. but I have not getting any proper answer from there. also they have not repair my DVD yet.

I had purchased a Panasonic Vierra 42" Full HD, LED, 3D Smart tv worth Rs. 80000/- from Reliance Digital Amanora. It has 3 years of warranty. Within 4 months problem started in my tv. I called Panasonic Customer care, request taken...request no. is [protected]. but service engineer is not providing service properly & misbehaved with me. Please take Drastic action against this.

Would like to post this worst experience of my lifetime. Bought a Panasonic washing machine on weekend prior to Dhanteras; although went there to buy a LG or Whirlpool product because of their largest market share and excellent customer service, however somehow got convinced by Reliance Digital sales executive to purchase a panasonic one as he assured me that panasonic is doing good now a days and gave me his personal mobile no. to contact him in case of any issues. After 2 days of purchase an executive came for installation in late evening. Next morning when i opened the tap to fill water i realized that water was leaking from inlet pipe, because the end portion of inlet pipe going into tap was cracked as if it is made up of a paper. I then called up the Reliance Digital executive who gave his number and explained him the situation; he assured me that he will get a complaint registered for me with Panasonic however the inlet pipe can only be replaced post Diwali as diwali was falling after a day only. Post Diwali when ii didn't hear anything i called up the same executive again however then he never picked my phone. Then i called up Reliance store number wherein they made me to talk to a senior person (Sandeep) who assured me to follow it up. Guess he did that as he called me back after 15-20 mins to confirm that Panasonic executive will come by next day and pipe will be replaced without any charges. Post 1 day i again called up Reliance store to follow it up as i didn't hear anything from anyone however then no one picking my phone at store no. as well. I tried calling from another number which was picked and then again i was told that they will follow up Panasonic. I then got a call from Panasonic as well who confirmed that by next day an executive will come and will bring an inlet pipe with him. Next day the executive advised that they do not have inlet pipe in stock and will take another 2-3 days. I again had no option except to wait. Then i received a call from Panasonic to advice that pipe would be chargeable @ Rs 550, though i tried to make him talk to Reliance executive as they confirmed it to be free of cost, however they wanted to get it examined by their engineer to ensure whether it has not been broken by me. Pathetic to hear however i agreed as i had no fault and it can be examined visibly. To the heights of my surprise i again got a call from engrr. next day stating that inlet pipe is still out of stock. I think its enough of it to run around so much for a mere pipe and if this company has already harassed me so much for just an inlet pipe, what if any other fault comes in!!! I just want to make everyone beware of buying Panasonic products as post sale of a product you are in hands of god. Guess this is the reason why Panasonic products are not popular in market. Would also try to reach out the global team of Panasonic to make them aware, atleast, about their rubbish service!!! Received following response on my facebook post from Panasonic, on Nov-16 however post that not heard anything yet!!! "Panasonic India Dear Nikhil, We regret the inconvenience you had to face and would like to help you resolve this issue on priority basis. We have made a note of your complaint and request you to kindly provide us with your Customer ID/ complaint number, address and contact details so that we can look into the matter. For any further assistance, Please feel free to write in at [protected]@gmail.com Regards Customer Support Team Panasonic India Like · Reply · November 16 at 9:19pm"

i purchansed panasonic hx dc3 camera on 23/08/2013 via snapdeal.com and within 20 days a black dot started appearing on the screen. i went to vishwam services, pune on 19/09/2013. he is not repairing the camera and giving various different reasons to me every time. i'm fade up with the service of panasonic and i want all my money back. job no - PL-ASC[protected]

I have bought a panasonic air conditioner about an one and half years back.. I had good amount of trouble on the first installation process as they charged around 5k just for the installation... Now my Ac is not working properly when checked with the panasonic service they are saying that there is gas lekage and to, repair it we should pay around 4k ... Not even 2years im facing a gas leakage problem and when enquired for the reason there...