Pantaloons Fashion & Retail Complaints & Reviews

I hv to shop dress, shoes n accessories but I purchase only shoes because in your Pantaloons I feel like I'm alone no one is there all your service provider was busy in self gossip only a lady come n say namaste n left. I don't want to be treated as boss but at least you should have to ask your customer what they need what's new in your store etc.
But nothing like that it's feel like we are unwanted person in your shops.

We had purchased clothes worth around 17k rupees from pantaloons shop adyar (01-april-2018). They gave us gift vouchers works 3.5k. We specifically asked them if this can be exchanged for full value. They assured us and wrote something in the gift vouchers. We did not read the contents written on it.

On 03-april-2018 when we went to exchange the gift vouches by purchasing some apparels, the billing section person gave a shock telling us that to redeem rs 500/ - gift voucher, i need to purchase for rs 1500/- and also that the entire value of gift vouchers that i have (3.5k) cannot be just like that redeemed for equivalent purchase value.

So to redeem 3.5k i need to purchase 1500x7. This comes to more than 10k.

I gave all the gift voucher to the person at the billing section and walked out of the store.

Had he briefed me when i purchased initially for 17k, i would have availed the discount then itself.

Now i am at loss.

I visited your pantaloons store in yamunanagar today, and i came to know that you guys have stopped with the footwear sizes 40 and 41.
Please let me know if i want to buy footwear from your store then what should i do?? Also these footwear sizes in our population are not rare at all that you hv stopped with these sizes production!
I felt really weird and not good at all after knowing about this fact! You guys should work on this thing otherwise i should say.. Your store sale may go down as eventually everyone will know about this!

I have been panthaloon customer for years and they always honoured their promised in past 5-10 years but this year they failed to do so. Promised and assured 5% cash back still not processed on 2 different purchases made by us. Our registered mobile is [protected]. At that time 5% cash back on sbi cards assured. Here's details — (1) date of purchase[protected], receipt no:p021002i7015161, value rs.6, 351.00 (2) date of purchase[protected], receipt no:p021003i7014657, value rs.3, 807.00. Cash back still not processed or received. I called in feb'2018 to toll free number and they assured to process between 9th march 2018 and 22 march 2018. But this issue still not closed and its really bad that panthaloon making promises openly but not fulfilling these with their loyal customers. Hence cash backs have to be processed on both these bills please.

After the very first wash of lower the shape changed... And it looks very ugly now please help... I got it for rs 500
But the quality is of rs 100... The hip area of the lower is faded and looks like i will wear it again and it will tear away.. The shape if no more symmetrical.. Even i did handwash.. I purchased t shirts as well but they are all fine... Please do something about it as soon as possible... I can't wear it now. It's useless to me.. This is my second bad experience with you.. First i bought a blue top from you.. It got shrinked so much that it has become a crop top now i request you to please do something about it as soon as possible.. I am a green card member

I am also facing same problem...
I have purchased cloth for rs.5191.68 from pantaloons rajahmundry on 28 th december 2017. Payment made by sbi debit card transaction no. At the time of billing your executive advised me to pay by sbi debit card and you will get 5% cash back with in 45 days. I regret to inform you that till date 45 days have been completed but 5% cash back has not been received in my account.
My name : nagireddy raju
Email id: [protected]@gmail.com

Date: 18/03/2018
Location : pimple saudagar, pune.

There was a sale in the brand factory so i purchased few items with 30-40% discount of mrp.
In the final bill, i saw gst being charged on the discounted price. When asked about it, the explanation was 'we only charge gst on discounted products and there is no gst on the products purchased on mrp'.
When i told them it is not legal they simply refused and i had to pay additional gst to take the items.

Purchase garments worth rs. 11148/- from pantaloon store in pacific mall, kaushambi, ghaziabad on 18.03.2018. Payment was made through debit card.

While still inside the store, we changed one garment wherein store had to refund rs. 500/- as the cost of new garment was less by rs.500/- on the same day & time.

I asked for refund of rs. 500/- but your billing staff behaved arrogantly and said that no refund will be given. I asked them to transfer the refund amount electronically but they did not instead gave credit note of rs. 500/- valid for one month, for purchase within pantaloon store.

I am highly dissatisfied with pantaloon and request for refund to my account immediately failing which i will go to consumer court.

I will never ever purchase anything from your store

I had purchased bare denim jean and many more clothes total bill rs.6959
Undrr receipt no. P025013i17007800
Store id - p025
Date :[protected]
Name : shriram bansal
Timing 13:31
The mood point is the jeans getting fade after normal wash. Jeans colour was dark blue now it became light blue...
And jean starts showing its thread (Chijh jana). I am extremely disappointed with this. I just want...

I had received gift vouchers from pantaloons (Guwahati) which were issued on 1st feb 2018 and are valid till the 31 march 2018. To redeem these vouchers i had gone to pantaloons (Shillong) where during the payment they refused to redeem the voucher saying that their system is not accepting the vouchers. When asked for a proper explanation the staff started to ignore and attended the other customers. After waiting for a while i decided to go their information counter where there was no person to talk. At last, i had to return without taking any action. The behaviour of staff was not at all acceptable. I'm a 5 star green card holder and never such incident had taken place with me in the past. This incident took place yesterday (11/03/2018).
As a desirable resolution, i should be given some discount or gift vouchers which can be redeemed at pantaloons (Shillong).

I had purchased a gathering (White) two days back from the store in salem. The quality of material is so cheap and i asked for a exchange with some other product. I had purchased two more products from the store and it too had defects. When we contacted the store manager mr. Kapilan he didnt know how to handle the situation which led to arguements. Kinldy place efficient staff atleast for mangerial level. And we gave the product back for a loss. This is not what we expect from a brand called 'pantaloons'.

I am a regular customer of pantaloons whether it's my hometown jhansi or any other city. I just love the brand but i don't think i'll visit the outlet again. I visited the store on 18th feb in jhansi and shopped for rs. 2000 and after that exactly one week after i. E. On 25th feb i was forced by one stupid staff girl to shop for rs. 3000 and on that amount i was promised a gift voucher of rs 500. She constantly forced me to do so and so i agreed to her. On the counter when i was paying for the bill, i was handed the gift voucher which was valid only till 31st march 2018. This was not informed prior to me by the girl and when me and my father asked her as to why she didn't disclose the date earlier, she started misbehaving with him. When my father threatened her that he would complain against her, she insulted him and said "haan kar dijiye complain." this kind of behaviour is highly unacceptable and i won't spare anyone who insults my parents. I want that strict action should be taken against the girl whose name is somi singh. Also, i want to be updated about the latest proceedings of this matter or else i'll complain about it in consumer forum.

Ananya shukla
Jhansi

I purchased a short on[protected]. Due to size difference, i requested today to change it.

The item was cost of rs.699. I redeemed my earlier points rs.80 and paid rs.619 in cash.

But when i requested to exchange, i was cheatfully given credit slip of rs.619 instead of rs. 699 which was overlooked by me because i didn't expect such cheating.

After selecting the short of my choice size, which is of same cost, i was asked to pay rs. 80 in cash.

In this way, i paid rs.699 in cash + rs.80 by redeeming my 319 points = total rs.779 for the item cost of rs. 699.

Moreover, i have received a message "thank u for shopping for rs.79." which i have not done. It seems somebody else have taken anything cost rs.79 in my name.

Kindly trace the cheater person in your department and arrange to return me rs.80.

The ac of the store is not working and it is extremely suffocating.
When enquired about the issue, the store manager is ignorant and is not willing to answer or rectify the problem.
Even though the store has good merchandise, the customer cannot stay for more than 15 mins.
The store manager and person is not at all interested in listening to even to customer.

Date: 14-jan-18
Timing : 5:30pm -630 :pm
People working in pentaloons in saharaganj mall lucknow are highly unprofessional and disgusting. They were busy with gossiping and giggling while you wait for your billing. Worst customer service. Clothes were untidy & dust on it. Billing counter attendants even do not know how to swap atm. They have zero regard for customer presence and their timing.. Kindly look into the matter...

I shopped at pantaloons yesterday and the lady at john players told me if i buy 1 product, i get 40% off but if i buy more then 1, i will get 50% off. So i bought 3 jeans and 3 shirts. I just checked the bill and saw that i was given 40% discount for 3 jeans but charged full for the shirts. This is a big company and you can't say one thing and then fool your customers in the end. I have added a copy of my receipt number for reference.

I have purchased cloth for rs.4838.50 from pantaloons fashion & retail, prozone mall, aurangabad on 20 th december 2017. Payment made by sbi debit card transaction no othpos[protected]. At the time of billing your executive advised me to pay by sbi debit card and you will get 5% cash back with in 45 days. I regret to inform you that till date 45 days have been completed but 5% cash back has not been received in my account.
Therefore, please look into the matter & do the needful.
Thanks

Hi
My wife changed her top on 03/01/2018. So she received a credit note from pantaloons.
But now the problem is now that i have lost my credit note of rs 899/- issued on 3/1/2018. It's vwry worthy to me. I am very upset. What to do now? Can you please help me out? Is there any other way to get the credit note or any alternative way to redeem the amount?

We purchased cloths from pantaloon rajkot on dated 21/01/18. We purchased cloths of amount 11994. They charged gst on mrp and 5 % extra. We argued but they denied to refund excess gst charged on mrp.

Kindly instruct them to give refund and instruct them to do not repeat such cheating with consumer.

Arvind ghodasara
[protected]

STAFF NAME: DEEPICA & JESSY
I &2 of my friends were trialing clothes the in same trial room & the staff even noticed us entering the same trial room, she did not oppose/say anything.While we were in the trial room that staff is SHOUTING VERY LOUD THAT WE ARE TORTURING HER.Its not the right way to Treat a customer & we didn’t even ask her any help.