Pantaloons Fashion & Retail Complaints & Reviews

My name is raju kachhap. I am from ranchi (Jhakhand). I was purchase clothes worth rs-2503/- on dt[protected]. But at the time making payment though debit card pos machine not working properly and payment failed. But after some time a msg received from my sbi bank that amount of rs 2503/- is debited from my a/c. And also i confirmed by mini statement of atm. I was discuss about this mater to pantaloons as well as sbi berhampore but no one taking responsibility. I am very harrassed from this type of service from pantaloons as well as bank. Pl. Do necessary action in this regard... Thank you

Hi, this is one of my bad experience of shopping from the pantaloons show room, bhagalpur, bihar. I purchased a turtle brand trouser from the show room and after wearing it only for three days the trouser damaged, i have also attached a photocopy of the damaged trouser. The staffs of the show room refused to exchange the product and badly said that the damage is due to your bad handling.

Hi, this is one of my bad experience of shopping from pantaloons show room, bhagalpur bihar. I purchased a turtle brand trouser from the show room, and with in three days of wearing the trouser, the trouser damaged. Then i went to the show room and requested the staffs to exchange the product. But the staffs behavior was very worst with me. They explained me that this is your fault, that is why the product damaged. If possible i can also upload a photo of the damaged part of the trouser,
With regards

In may 2018 while visiting india, i bought a salwar suit from pantaloon medinipur branch (Wb), which was inaugurated on the 1st day of baisakhi (Around mid-april). We bought more than 6000/ rs dress for me, my husband and my son, however, the said salwar having some decorative star shapes glitter. What makes my both hand scratched even cut and whoever came in tough including my son got scratches. It is such a painful experience for me for wearing the dress. That became a decoration only. I am scared to wear that again.

I have taken a pant and shirt on 22.08.2018 from pantaloon, south city mall and i have given the pant for alteration with the carry bag provided from the counter. Wen i went on 23rd to collect the pant i was denied the carry bag.. The adamant attitude and misbehaviour from the customer service fellow surojit mondal and manager pravin singh was unaccepted. They were very adamant and rude about the way they dealt wid the issue.. Wen i hav submitted the carry bag on 22nd why i was refused the same on 23rd... And wen i hav purchased materials worth of 5000 how can u people denied me carry bag while collecting the materials...

It is totally unaccepted from a big retail chain like u and the staff are behaving as if they are the owners of the same...

I expect u to take suitable action against the staff wid a copy market to me..

I hav already noted the complaint in the customer service complaint ledger...

Aurojeet

I am a green card member of pantaloons and have been shopping in pantaloons very often. Today when i had gone to purchase some clothes for my 12 year old daughter at pantaloons, udaipur, the staff's were not allowing me to enter the changing room inside along with my daughter. If i dont enter the changing room with my daughter, how will i check her fittings and proper size? She is not big enough to decide which is better for her. Inspite of requesting in the cash counter, even they denied. So i left all the merchandise which i had selected there itself and did not purchase anything. I didnt like the behaviour of the staff's at pantaloons. From now onwards i am not planning to visit pantaloons anymore.

We went to the store and tried some clothes on. On our way to billing your staff allegated us with tamepring of one of the items we had tried.
We didn’t do that tempering but they asked who did it, your staff blamed that on us which we denied but they won’t let us leave and threatened to call the police,
We would have let the police come and decide but we couldn’t bother our family into this matter. Also because of the time constraints we had to go their way.
We paid rs 899 and also had to go through this insulting experience.

Take a quick action against the staff and the store authorities because of whom we had to face that mental and financial trauma. We want a written apology and refund the amount we paid.

Or else i will have to go to the consumer court for this false allegation and misbehaviour.

Please find attached herewith my cash memo and cr card memo pertaining to purchasing of one t shirt and one shorts dt. 12.08.2018.

The t shirt was displayed in 50%hangers of 50% off displayed but charged full amount.

The sales girl misbehaved at the payment counter. I was on the que but denied my turn. While protesting she argued and thrown some implacable gesture. She asked my phone number and i denied. She immediately reacted as if it is compulsory.

Impression : not satisfied in shopping at this branch
Requesting returning of 50% amount of t shirt purchased.

Thanking you

Bhupesh

They provide false information about product and in 6 months i hv to go for 4 times to polish the product n they take month to return the product
Very bad staff also they cant respond efficiently
Their staff do not know each others name also
They have very bad staaf they dnt have manner to talk at all
N they cant resolve your problems
They dnt hv many options to choose
Very bad quality of jewelry products

Sir,

I shopped for rs. 5, 010.13 on 28th july at pantaloons, gandhidham i made the payment through debit card but was advised to pay through some other method as there is some issue in debit card payment. The amount of rs. 5, 010.13 was deducted from my account and was assured by the store manager that the amount will be credited back within some time. To close my shopping i made the payment through paytm.

As i noticed the amount was not credited back to my account till 30/07/18 i against visited the store with the statement of bank account, again i was assured that the payment will be reversed back within 7 days.

Sir, now today i. E. 04/08/2018 even after a lapse of 7 days i have not received my money back into my bank account, now on contacting the concerned person of store telepathically, i am again told to send the scan copy of statement n all details so that he can inquire the matter in accounts which actually might have taken when i had personally visited the store on 04/08/2018 with all the documents n details.

Repeatedly approaching will all the details to the store persons is like i am working under pantaloons and to get my refund is like working on the instruction of staff of pantaloons.

Against the shopping of rs. 5, 010.13 a payment of rs. 10, 020.26 has been snatched from me wherein i request to help me get my wrongly debited money back amounting to rs. 5, 010.13 and i claim a compensation equal to my shopping amt for the harassment to me for shopping.

I have bought a Jhon miller shirt from Pantaloons GORAKHPUR outlet a month ago . I have worn it day before yesterday after the use of only 2 days its fabric started stretching and getting damaged.
I have not even washed it once .
The clothes i bought with this shirt are in good condition but the defect is only with this Shirt.
My registered mobile number with Pantaloons is - [protected].

Hi team
I bought chappal of pantaloons and in 10 days that item stiching is gone and all rubber sole is gone. For only words this item is in warranty of 2 years but if in 10 days your brand is showing this these kind of results then how would the customers will trust your brand
I purchased this item from celebration mall gurgaon near subhash chowk of rs378 i want my money back

Despite there are 3 counters in the billing section, there is only one counter which is plied (I have seen this every single time i have been there. I asked the cashier why there was only 1 counter open. He said he was not responsible as he was just a tailor at the store. Also he skipped taking my items for the billing even though i was next in queue just because the person standing behind me questioned him why it was taking so long, so he took her items first skipping me. When i was giving the feedback, i gave a negative feedback which he cancelled it even before i completed giving the full feedback.
Once my mom had visited the store and she had the same complaints. Astonishingly, the cashier himself gave the feedback without asking my mother.
There was no staff for assisting us in the store. No one at the trial room. I have seen a few staff leaving quite early before the closing time. The closing time is 9:30 pm i saw staff leaving at 7:00 pm itself.
The already tried clothes in the trial room were simply taken and put on the hangers back.
This definitely was my last visit to this pantaloons store because my time is precious for me. Also the store didn't have a great collection as other pantaloons outlet in cities like chennai, bhubaneshwar.

Purchased clothing on 10/07/2018 from pantaloons (Jamshedpur) went to replace one shirt the other day. Could not choice any thing to replace, the service desk gave us a credit note link to the registered mobile number. They asked us that you can use this credit note within a month in any of the pantaloons in india.
In a week i got a message from the outlet of thank you for purchasing. On complaining to its customer care, they informed us that your credit note is used by someone they named as suresh bhai from rajasthan.
I am not aware of any such person. Please sort it.

It was my worst experience yesterday, when i bought 2 shirts and 1 jeans pant from pantaloons outlet at maxus mall, bhayander, via paytm expecting cashback of rs.100. I added rs. 3000/- to my paytm a/c, as my bill amounted to rs.3003/-, and i already had more than rs.200 in paytm wallet, after successful transaction message in my phone from both paytm and pantaloon, the official person did not paid heed to my request to deliver my clothings as he had not received the payment made message, instead i had to use credit card as other alternative to pay for my purchase. Now i am waiting for my amt. Of rs.3003 to get reversed. Pls. Reply.

Today we visited at pantaloons jamshedpur outlet. It was 9:25 that time. The guard said entry is closed. Inspite of our several requests the guard did not let us enter the shop. We were returning back but then we saw some people smartly entered the shop and the guard did not oppose at all. We were very surprised for such discrimination. We request you to kindly enquire the matter. We have spoken to a person names rajender bhagat.

Hey...

I bought a top on 17th june from pantaloons, pacific mall, kaushambi and i found it torned when i was there in the store itself. When i complained them regarding the same they issued me a crefit note.

I have lost the credit note and now thet have refused to issue me 1000 around rupees.

Can you please help me through it.

Thanks,
Shivya

I did shopping for Rs. 3329 @ Pantaloons on 14 July 2018.
I feel like I'm Scammed.
Firstly there were No Proper Signs as to which Items were on Sale & what kinda Discounts was on which items.
So when I asked a executive working in Women's Section on First Floor about the Discounts/Sale Offer on various items I was told about 60% Discount Sale on buying 1 Item and 70% on 3 or more.
Then whenI was on Ground Floor in Boy's Section I was told 3 T Shirts for INR 199/-.
And so on and so forth.
But later when I proceeded for Billing the Billing Person not only behaved rudely about the Offers & Discounts he also told me that No Products are at 60% Sale.
When I insisted to check with the executive working who informed me about the 60% & 70% Offers, I was ignored.
Then after paying the Bill the Billing Executive himself gave the Inputs in the Feedback Unit located at the front of Billing Counter.
This is all so disgusting.
If such stupidity remains to rule the Pantaloons Stores the I will NEVER EVER SHOP WITH PANTALOONS AGAIN & will make sure that NONE OF MY FAMILY & FRIENDS visit such place.
I hope to hear from you soon if you are responsible.
Thanks.
Sameer Belim

Hi kshitij soni here

I Purchased 4 clothes I.e. 3 half shirts and 1 black jeans from pantaloons, DB Mall, Bhopal on 13 july 2018.

The Payment was done via Phone pay app
Money deducted once but payment failed then again I requested the payment link from the service boy, money was paid to the pantaloons again. So my money was deducted twice but the refund of money was not done to me immediately.

On that night @ 11 pm, when I checked my Phone pay statement it says that refund process has started for rs. 3680.15 but it will take 9 working days. I'm in urgent need of the money, so please refund my money as soon as possible.
Please refund my money at the earliest possible time .

If you can deduct money instantly then refund it immediately. Don't take 9 days to refund it.

Being one of the reputed brand, this is not professional culture to take so long period for refund of the hard earned money.

I had bought footwear for a friend as a gift and bought wrong size unknowingly. After gifting i sent the person to exchange the product but was denied of any exchange on footwear products. The footwear was bought on 7th july 2018 and the return request was made on 13th. Within a week. Still they denied exchanging it saying that the product has been used even though it was not even touched. Really sad. Being a 5 star member of Pantaloons didn't expect this kind of behaviour. Also the person at counter was very rude and not understanding.