Pantaloons Fashion & Retail Complaints & Reviews

I have purchased a sling bag from pantaloons jamshedpur yesterday as it was on 30% off the original price was inr999 after 30% off it should be inr699 but they charged inr734 and when i asked the counter staff she told me it is tax (Gst) but i[censored] look at the price tag it is already written inclusive all taxes then what gst are you charging extra either you are taking undue advantages of gst or the tag which is there is a misguided attempt for customers... I am eagrly waiting for your justified answer on this..

Sorry to say from last 3 months at Pantaloons Kakurghachi, Kolkata, ground floor washroom / toilet is under construction also washroom not available at first floor which is very harassed for ladies and kids for that I have talk with customer care many time/visit but they have not provided solution. This kind of service is very bad and compare to Shoper stop, Lifestyle etc. is very poor, I am observing that less customer is coming in this Pantaloons due to bad services, awaiting for your reply and solutions.
Regards
Rajesh Phulwani
Greencard Holder
[protected]

Hi team,
This complaint is regarding the cheating by the pantaloons at city center 2 - kolkata. There is an offer of free shopping 6000/- on purchase of rs 6000*/- on pantaloons in-house product from 23- 25 dec-2017.
I have purchased on 24th dec-2017, the items contain pantaloons in-house brand with on going offer 20%, 30% 50% and no-discount as well. When i asked cashier - kartick das to bill my items based on the offer, he simply given me 50% offer to my all items. Bill receipt no-p017005i17016135, total amount-6655, discount given-5841.
1) as per the ongoing offer item was not billed. They simply not allowed me ongoing offer 20% 30% 50%.
2) next day i went to pantaloons again and asked them to exchange my product with same price value, they simply denied saying that my old products are under discount but my new products are not covering discount.
When i said if old products are under discount then why they are not covering under my bill. No answers by them.
3) then i call customer care -[protected], make a complaint, then they only exchange my one product. But others product they did not, saying my old products (Shoe) are under discount but new product (Garment) do not have the discount. When i said under 6000* scheme should cover. Then they said shoes are not exchangeable. When i said next to me a lady is exchanging then they said only size can exchange.

Looking for your kind help.
Thanks
Jyoti

On 23rd december 2017.. I went to city centre 2 kolkata pantaloons and shopped for rs 5691... There is offer going on that on purchase of rs6000, free shopping of rs 6000... I was just on verge of getting the offer... The cashier kartick das (139309) didn't even bother to inform me about the offer... Moreover rs1000 gift voucher was to be given on purchase of rs4000... I didn't receive that as well... I was not well informed, that was the fault on my part... But customer service is so poor i can't even imagine... I got to know about the offers today from newspaper leaflets... And now when i am calling them to inform them... The lady acted so indifferently... Very very bad pantaloons cc2... We have hell other options here like shoppers stop and lifestyle... From next time we will make sure that we never land up in pantaloons to be just fooled away by your poor service... A big thumbs down to you pantaloons...

I am 7 star customer of pantaloons and yesterday i.e.23.12.2017 i have done shopping of Rs. 3622/- but at billing counter the billing team hasnt feeded my no while doing billing. Kindly confirm the point that i have gained and return the amount that has to be less from my bill for being a 7 star customer asap.

Shawaz Malik
Mobile no [protected]

Hi, i bought a sweater from pantaloons @ ramphal chowk on 22nd dec 2017. The store manager was very unprofessional and lacked management quality. He was unable to handle customer’s requests and didn’t have any decision making quality. I was waiting in queue for 40 minutes when he started serving another without any consideration to me and every one behind me. Very poor customer service.

Regards
Srila

Please read the below mail from pantaloons to wait for refund of cashback for purchase of rs.7400 on 20th afternoon in pantaloons dabagardens branch
Despite many mails no response or no refund,

Please take action against this mr, chandra shekar of pantaloons mobile number [protected]
And kiran of dabagardens branch and refund the amount immediately as the mentioned period of 45 days is over long back
I want my amount into account number of respective sbi account for purchase of rs 7398 on 20th afternoon at pantaloons branch
In dabagardens visakhapatnam

Enough of your statements
U told • cash back will be processed within 6th december 2017, that is within 45 days after expiry of promotion period by sbi bank.

Return the cash or escalate to higher authorities immediately today

Ashok
[protected]
— forwarded message —
From:
Date: sun, nov 12, 2017 at 7:11 pm
Subject: your reference no. - req[protected]
To: ashokvarma. [protected]@gmail.com

Namaste!

We truly value your feedback!

Our understanding of the query: you have not received the cash back on using sbi card

To answer your query, we spoke to the relevant teams and here is what we found out:

• as per the offer terms and condition - cashback will be credited within 45 days after expiry of promotion period, that is, within 6th december 2017.

In case you have further questions relating to the above concern please call us at [protected].

The reference id for your current request is req[protected]

We value you!
Pantaloons customer care team

Do you have a proper hiring policy for customer service team in pantaloon kolkata?

Mr bimal behera at customer service of
Pantaloons, abfrl, ambica plaza kolkata 700047, has misbehaved and despite of clear billing error has harassed the customer and finally did not do anything to solve the issue when customer came for a resolution. Customer tried to walk out leaving already paid stuff behind and this mr bimal, was shamelessly smiling.

Shame on you pantaloons for hiring and keeping such employees. Cusotmer is key to your business. This way you are never going to last in industry!

I had bought treggings of izabell, pantaloons from amazon almost a month ago. I usually purchase stuffs from pantaloons a s it is a valuable brand to trust upon, but regret to share that the treggings have come out top be of so poor quality. Its been just one wash and hemmings have been started tearing off from outer lining besides the lower part going downwards till thighs and knees. They are just not appropriate for wearing now. It looks so bad. Thread are coming out of the fabric and are so visible.

Please read the below mail from pantaloons to wait for refund of cashback for purchase of Rs.7400 onar 20 th afternoon in pantaloons dabagardens branch

Despite many mails no respone or no refund, please tack action aganist this and refund the amount immediately as the mentioned period of 45 days is over long back

I WANT MY AMOUNT INTO ACCOUNT NUMBER OF RESPECTIVE SBI ACCOUNT FOR PURCHASE OF RS 7398 ON 20TH AFTERNOON AT PANTALOONS BRANCH
IN DABAGARDENS VISAKHAPATNAM

Enough of your statements for example u told
• Cash back will be processed within 6th December 2017, that is within 45 days after expiry of promotion period by SBI Bank.
AND MR, CHANDRA SHEKAR OF PANTALOONS MOBILE NUMBER [protected]

RETURN THE CASH or ESCALATE TO HIGHER AUTHORITIES IMMEDIATELY TODAY

ASHOK
[protected]

I did shopping of 7000 rs in diwali festival. And i won offer for getting gift dinner set of rs 2250/-and i visited 3 times to pantaloon dm mall store and every time they said it is out of stock and confirmed me the they will call back and get my gift delivered to my place. But today store executives are saying that the offer is closed and we cannot do anything. This is absolute cheating with me from team pantaloon and this is ridiculous. I request you to kindly see to it and do immediate action on it. Or else i have to go to consumer forum for legal processing. Waiting for u r positive reply.

We made a purchase in your shop worth Rs. 3450 on 25 Nov 2017 (RAJAHMUNDRY, ANDHRA PRADESH). At the entrance of your shop was a board stating an offer for the purchase of above 2999(trolley worth 5999). But at the cash counter we were told that the offer was only for MEN!!! Kindly make sure that INJUSTICE towards WOMEN does not occur where women goods/ varieties are mostly sold.. email: [protected]@gmail.com

I bought ajile sweatshirt month ago and haven't used it till last week, its just been 3times the threads of inner cotton surface (Insulator) of hoodie wearing out and come to the upper surface (Synthetic) its look so bad like small cotton balls on shinny surface really not good material totally disappoint the quality seems pretty bad and fragile too.. Please help me to sort it out it look so bad.

I am dvs ashok and my mobile number is [protected]
I made purchase in pantaloons fashion showroom, dabagardens, visakhapatnam, on this 20th october,
I paid the amount of rs 7393.88 through sbi debit card, for which i should get refund of 10% my sbi account
Which they told is cashback offer they (Pantaloons) are providing
Till now no credit done,

When i contacted pantaloons, mr. Kumar of contact number [protected] told its none of our business, offer was there but he is telling me to ask in sbi bank
Please take action aganist such persons, and kindly

Revert back my amount of 10% of rs. 7393.88 spent on 20th oct afternoon,

The mobile number i gave while purchasing is different but
This is the mobile number which my sbi card is having
Please contact me regarding when the issue is solved at [protected], i am dvs ashok

Ashok dvs
[protected]

Bought 3 pc. Suit from pantaloons, dwarka sect.7 branch, n. Delhi. The suit is of trishaa brand.
After first wash the kurta of the suit shrunk to the level it does not fit any more.
The kurta was washed according to the instructions mentioned on the tag of the kurta.
Please take suitable action against it because it was an expensive suit which was worn only 2 times and is of no use for me now..

Hi,
My name is robin singh i work in pantaloon retail india ltd and submit the pf form to noida (Great india palace) my pf no. Mh/215519/14887 and my employer i'd -240496. Till date i have not recived my pf amount. I have submitted my pf form date. 15 july 2017 as per our company pantaloon retail india ltd (Noida sec 18 great india palace) if we will face the problem for my pf. This is not fair plz take a necessory action. Please solve my problem. Plz provide my pf status.

Regards :-robin singh
Mobile no:-[protected]

I have bought a ladies handbag branded as forever glam about 2 weeks back. I have been using it only for last 4 days and the straps are now about to break. The bag costs 1799 inr. I didn't expected this at all from pantaloons or aditya birla group.
I have been a regular customer of pantaloons. I need either money back or replacement of the item. Or i am planning to approach consumer court in case i don't get any help from the pantaloons store where i had got the item.

Visited asansol branch pantaloons on 27.10.2017 late evening last hour before closing. Its was very pleasant courteous and accommodating cutomer needs choice and i fell free to extend my part of aporeciating your staff team, enquired about my visa debit card o[censored]k based first direct (Hsbc) bank card, of its viability, insisted them to be sure of its acceptance as forein international card,
They wete always positive but at the time of paying litle over rs7, 000 after pin entered "receiving ok" staff said my card is of no good, i am still shocked why i was treated in this manner.
I requested them to pleasant be sure with their bank of acceptance of international card visa.
Plus the staff was not listening my suggestion to put the trousers shirts properly folded and then place in shopping bag which was another bone of contention to give free bag at purchase of rs7000. They declined.
Thank you for any effort to help us to maintain your image of pantaloons.
My number [protected]
Tapan. [protected]@btinternet.com
My visited card is with staff members
Kindest regards
Tapan kumar pal

Dear sir / madam
I had done a purchasing of rs. 4100 on 06.10.17 vide receipt no. P006014i17007899
As per pantaloons scheme if i will purchase of rs. 3000 or more i will get a gift of borosil set after paying rs. 149.
I have given rs. 149 and received borosil set.
But the borosil set which i had received is faulty and all the cups are broken as i pour tea on those cups.
I need a good set of borosil or else please return my rs. 149 i not want any free set from pantaloons.
Please look into the matter and resolve it.
Regards
Harjinder singh
[protected]

Today we purchased clothes of 6000/- and there is an offer of assured gift on purchasing on 6000/-. It is not mentioned clearly by paying 999/- extra after 6k purchase. I paid the amount and next moment, i realised i will not go for this option and asked to adjust the amount by another dress.
The cashier is not atall coperative as per him it couldnot be adjusted once it is entered in systems.
Does this the way pantaloon servicing the customers?
Being one of the best retail shop pantaloon,
Why such kind of rule to make customer fool by not cancelling/adjusting the paid amount 999?
Behaving like cheap roadside seller once purchased will not be cancelled/creditnote?
Even in conditions there is nothing mentioned like once the offer purcaesd by adding extra 999 cant be cancelled.

I have not use even get the offer coupon and requested repeatedly for adjusrment which denied and forced to use it.
Even i contacted the tollfree number andthey asked the cashier to lookinto. After that also nothing happen.

Please have a look. I need to know is this the way pantaloon services in future?
If yes why pantaloon taking such idea to making people fool?
It should be clearly mentioned in bill it will nt be cancelled /adjusted once purchased fr extra amount paid by cusomer.
Ref
Cashier who said he is the store manager when i asked to talk to senior.

Cashier name fr ref :sandesh kadav empid:135120