Pantaloons Fashion & Retail Complaints & Reviews

I had bought footwear for a friend as a gift and bought wrong size unknowingly. After gifting i sent the person to exchange the product but was denied of any exchange on footwear products. The footwear was bought on 7th july 2018 and the return request was made on 13th. Within a week. Still they denied exchanging it saying that the product has been used even though it was not even touched. Really sad. Being a 5 star member of Pantaloons didn't expect this kind of behaviour. Also the person at counter was very rude and not understanding.

I had made a payment of 671.58 @ Pantaloons, South City Mall, Kolkata on 23.06.18.The payment was made from my phonepe wallet linked to my icici bank account. Though the money has been debited from my icici account... Pantaloons has refused to accept it & despite losing my money... I didn't receive the product for which I had made the payment.
After my complaint they have been calling me to assure that very soon my money would be refunded to my account.They had even called me to inform that my money would be refunded back to my account on 12.07.18. However till now I have not received the money.

Hi
I purchased a tshirt from pantaloons jhansi which is not from the sale section.i found that there is a whole in the brand new tshirt.
I am therefore vry upset with the product quality.
I therefore want it to be replaced or exchanged.
Being your permanent customer i dont expect this.dis could either be replaced or exchanged..i need a definite resolution from your end.

Thanks.

I bought two pants from Pantaloon Kolkata (kankurgachi) on 19/06/2018. I mentioned them that I need a 34 waist size pant. They gave me a pant on which 34 waist-size is written. The sales-boy confirmed me several times that I can exchange the pant from any Pantaloon branch. On returning home, I find, the pant was not fitting and it was written size 81 cm in the inner part of the pant. Today(7/08/18), I went to Pantaloon Midnapore branch to...

I bought two pants from Pantaloon Kolkata (kankurgachi) on 19/06/2018. I mentioned them that I need a 34 waist size pant. They gave me a pant on which 34 waist-size is written. The sales-boy confirmed me several times that I can exchange the pant from any Pantaloon branch. On returning home, I find, the pant was not fitting and it was written size 81 cm in the inner part of the pant. Today(7/08/18), I went to Pantaloon Midnapore branch to exchange the product. They didn’t agree to change the product. The excuse is that the brand is not available in their branch and I have to go Kolkata for exchange. My question is that----
1. Why they told me “You can exchange from any pantaloon branch”?
2. How customer can know “Which brand is available in which pantaloon branch”?
3. The distance between Midnapore and my home is 85 km. I have to cover another 100km to go Kolkata for a single exchange. How one can tolerate such harassment for exchange. I told them “You can give me any other brand”.
4. If they are interlinked then why the exchange was not possible?
I called customer care and he expressed deep sorrow. He informed me “It is impossible to know which brand is available in which pantaloon branch”. So, I have to visit Kolkata for exchange. What should I do now?

Hello there.
I am a regular customer of your store and the problem for which i am complaining has reduced your store's reputation in my eyes.
I bought a footwear for my neice on 18 june. And i went back to store on june 26th to exchange it for bigger size. The billing personnel refused me stating foitwear comes under accessories and are thus non exchangeable.
My plead to get it exchanged is genuine firstly footwear doea not come under perview of accessories. Secondly it is a badis natural justice to get a bigger size of kids footwear as sometimes kids do not tell u accurately the size and are confused. They tell u the exact situation once u get back home.
Thus please reaolve my problem asap. So that i can remain a loyal customer of pantaloon. Its not the matter of money... But of justice.

I have made a purchase from your outlet at phoenix market city, pune yesterday and as there was much rush i didn't try it on as i believed it would be a perfect fit. But after returning home i found the dress defective as one of the belt holders was out of it's place. I would like to exchange the dress for a new piece. The dress is unused and i possess the bill too.

Today i with one of my friend visited ur mall pantaloon mall at cuttack. They informed us that in 4000 rupees of aditya birla product's another 4000 will be free. So we choose products of rs 8000 n went to the counter for bill. But at the counter they denied the offer telling that the offer is not valid for some of the aditya birla products. They are not properly guiding the customers. So we only took less no of products amounting to rs 2500.

I had made a purchase of rs 2931 on 16 jun 18 vide bill no p006011i18002982 at pantaloons, camac street kolkata. Gst of rs 620 has been charged over the bill @ 6℅ and 2.5℅ (Sgst & cgst each). The same is supposed to be included in the mrp. Request peruse the case and clarify the ruling on the same. If the same has been charged over and above, request refund for the over charged amount.

Sir date: 19/6/18

Sub: not taking exchange of goods purchased on 17th june 2018.
I would like to tell you that i am your esteemed customer for number of years.
When you had run a scheme for exchange of old clothes and giving the voucher, i came to gb palya, hosure road store and obtained the few vouchers. I used only part of the vouchers and purchased the following material :
1. Kids apparel : memo number : 0021915; amount rs; 9266.42- total 23 pieces.
2. Mens shirts : memo number 0021916; - rs. 13883.88; - total 12 shirts
At the time of purchase, there was too much of rush that being the last day for the scheme. With regard to the kids dresses i asked the sales girl, can i exchange the goods if the size is not matching, she said yes sir. She told me sir go ahead and purchase as much as possible and in case the size does not match, you can always come for exchange.
With regard to the shirts that guy in the floor, told me that my size si 32. Though i wanted to do the trial, there was a long queue every where. Hence he suggested that in case the size has to be changed, he told me to bring the goods for exchange. On earlier occasions also i had done the exchange smoothly.
Believing these people, i purchased the said goods. The guy at the billing counter also said the same can be exchanged.
When i came home, for my kids, the goods were not matching. We require one size up. (From 8 to 10 years, he requires 11 to 12 years)- 16 pieces to be exchanged out of 23 pieces.
Fro shirts, i require 34 size instead of 32. Each brand size will differ. ; total 12 shirts to be exchanged.
Hence, i went to your brand store on 18th june and i am shocked to lean, for the offer i purchased i can not exchange. Then i asked for at least credit note that also he refused.in fact i have been duped in to purchasing such large goods by your sales guys. If i had known then itself that there is no exchange, i would not have purchased without trial.in the entire store there was no board that there is no exchange.in the promotional materials at the store also there was no mention of that. Even in the cash counter also no one mentioned about it.in fact, like to me few more were also asking and that guy in the cash counter was happily mentioning that exchange is allowed. There as huge crowed even in cash counter and it was a poorly managed affair. It took me one hour to bill the goods.
Request you to kindly allow me for exchange keeping in mind that i am your regular customer. Looking for favourable response such that the goods can be exchanged at the earliest.
Regards
Safeer ahamed
[protected]
[protected]@hotmail.com

Today i purchased jhon miller trousers from pantaloon saharanapur,
In evening i wear and went in party, my trouser stichting open sudden from 1leg side.
I have to embrace in a party. I could not attend my full party.
Really very bad experience.
My complaint is that such a big brand pantaloon, and jhon miller product, how quality is not checked.
I want. My full compensation with explanation. Otherwise i will case in consumer forum.
Very bad product from very fame store pantaloon.
Feel free to contact me [protected]

Hi,

My name is anil kumar gr.
Last week on sunday (10june2018)
I purchased worth rupees 3000 offer price through paytm of 20% cash back and 350 rs movie tickets in malleshwaram outlet bangalore
I received 250 rs cash back but i didn't received any movie tickets to my email id.

Order no : [protected].

Can you please check the same and revert back.

Regard,
Anil kumar gr
[protected]

My wife purchased one kurti with a price tag 499 and told me for billing i give my debit card to the pantaloons billing representative for billing and in the second same kurti the price tag is 2499 (2 was hidden in first kurti) with same kurti with high price in comparison with low quality fabric and color of this product. When my wife know about price this product high price she want to return it, and as per indian goods and services act we can return my product to the company if product is not up to mark or not justifying price. So i want to return this product but pantaloons representative of sahara mall lucknow told me that i can exchange only this product they will not return my money and exchange should be within one month. Any way i agree to return this product and yesterday i visit same pantaloons store where 50% discount offer running presently i invest my 2 hour to select few cloth for exchange of this product but when i go to the biller counter they told me that no discount will apply on the exchange cloth means everyone purchasing same cloth with 50% discount but i should pay 100% money means 50% cheated by pantaloons instantly. My overall 5 hour wasted in two times visit 400 rs wasted for visit this mall two times and at last in returning of my 2499 rs product i am avail to purchase 1250 rs cloth only. So it clearly shown that pantaloons cheated and doing frauds with costumer and i want to go consumer forum against this so that just like me many other cant suffer same problem in future they should return full money within timeline if customer not satisfying by their product.

Today i went to brand factory, nagole hyderabad and purchased one jeans of rs 1699 with offer 40% off and one shirt with offer 40% off the total bill is 3398 after offer price it should be 2038 rs + 9rs carrybag = 2047rs but the brand fractory charged me 2150 rs which is 100rs more that actual price, i have asked the manager he said it is for gst, when i enquired about how can they charge gst on mrp products they have no aswer for that. Even on the bill it is mentioned that "tax will be charged at applicable rates on the discounted price" but i am not sure how can they charged gst on the mrp price even the product is discounted. They are saying that they have been charging in this way and it was verified by the gst members. Please take action on this.

The cashier didn’t credit the discount of 30-% which was around 945 rs., when i claimed it, cash was not refunded instead a credit note was given only for 30days and denied refunding the amount.
A forceful shopping is implied now, anyhow i will have to spend the amount which was supposed to be returned.
If the store people are in fault, than why customers are being asked to pay the amount and shop.

Me & my family & some of my friends are very very annoyed with the rude behavior of the pantaloons staff here in gandhidham. They show lot of attitude even to female customers. They misguide about the offers & discounts. They even cheat by not providing discount in final billing even if its a discounted product. On top of it they make us wait for very long to resolve any issue.
Its a request to kindly take some action against such unethical staff & place some decent well trained staff. No problem with the products here but due to staff we dont enjoy shopping at pantaloons gandhidham. We have to think 100 times before going there. You should take some action atleast for the sake of the brand value.

The brand factory in bangalore charge rs.10/- for paper carry bags with their name and details of branches printed on the cover is not acceptable. They should sell blank bags with out their name, in case they print name they should charge for the same. Some other reputed branded apparel outlets in bangalore give printed paper bags as they mention their name which is considered as an advertsement of their brands.

On 9th june 2018 i bought clothes from pantaloons which is in offer.. Like that crop tshrt worth 249 (Offer is buy 3 get 200 off). And also some tshrt which is in offer.. When i go to billing desk nd make bill he said the bill was 2689bucks... When i calculated it's just 1546 bucks.. He argued with me nd when i said i don't want that cancel my purchase he said you have to come tomorrow for returning that.. What the hell.. Then after all arguments he create bills of 1798 i don't know how.. But mine calculation is still 1546bucks...
So request you guys please hire at least 12th pass guys🙏🙏🙏

I want to return part of my purchase done on 30 may, 2018 from elante mall, chandigarh. The reason being the defect in some of the apparels that i bought. I want full refund of the defected apparels after returning them. But i have lost the invoice... Can i get a copy of the invoice or if the return is possible without the invoice... Please help!!!...

Location : pantaloons store, phoenix marketcity, bangalore
Time : 5:10 pm (Indian standard time)

Incident : after buying clothes, i was moving out of the store. While going out, beep sound came for machine installed at gates. Sound was coming from the clothes i was wearing.

When requested by guard, i was waiting for some lady security person for checking.
I with my friend waiting for some lady security. Since we already waited at billing counter due to a guy selling an online app to us, my said to em in lil frustration, "how long this # think will go". Sales lady standing near got offended and asked from my friend to not to sue such language. Then i politely said to her, "she is not saying anything to her. Since we already waited for clothes to be billed for long time, she is saying to be about the situation. Nothing to you personally."

After that another sales guy came and lady said something to him. Then he said "ok, check that girl properly. Then she will understand!".

While i co-operated with them completely, and after check it acme out to be some tag in my own clothes that was making machine beep. Security lady was very polite instead.
When i was back after checking, he said to me in loud voice that " not we have checked and you may leave now. " :- showing me way to door.

There also he didn't stop. When i was quitely going out, we was mocking me from behind saying "now you are happy?" to which i could just say "no i am not".
Then he said "that's fine ".

Is this is the code of conduct you people follow with your customers? If it is like this please confirm, i would never ever look towards any panatloons store.

I was already mentally tensed due to beep sound, as it's very serious allegation for stealing but i fully co-operated with procedure, and then he tried to plan to harass me physically too, that too when i had nothing wrong.

If you have cctv camera, you guys can check that too. All this thing happend near exit gare

Please check what king of people are working in your store. I have given many good feedbacks to different pantaloons stores, but this one left me devastated.