Pantaloons Fashion & Retail Complaints & Reviews

I used the card at two places at their POS and the amount was deducted but the vendor did not receive it.
there were two consecutive swipes done but the vendor did not receive the amount but the amount was deducted from the account.
both of the vendors denied that the they have not received the amount but it was never recieved from them and was deducted from my sbi account.
Kindly resolve the matter and credit back the amount to my account

I had purchased from your store located in rajarampuri kolhapur.
I had t24 sim card. Then i asked them to give me free recharge they said no. And then i still contact with them they said no and does not helped me out. Please give me recharges and hopping you to be help me out from this. My details are as below
My invoice no:- 4/22363
Date:- 14/10/16
Pratik patil
[protected]

Hi, I did shopping in Pantaloons at Ambience Mall, Delhi on 10 Dec, 2016 and used my YES Bank debit card to pay the bill.The guy at the counter swiped the card and it showed failed transaction but my money got deducted. When i raised my concern to Pantaloons customer service, they were saying I will get the deducted amount back in my account within 48 hours however i haven’t received it yet. Can anyone tell me what should i do to get my money back? I had really a very bad experience at Pantaloons. Thank You

On 20 november 2016, i had purchased two articles, of amount Rs.1598 from pantaloons moradabad. but i was to make payment using my andhra bank card as to support our honourable prime minister and finance minister who are supporting cashless transaction.
I was refused to make payment using my card and was repeatedly asked to make payment in cash by Mr. Harsh who was ont the counter. on inquiring i was told that server is down everyday from 6pm onwards.
i request the indian consumer complaint forum to take a action against pantaloons moradabad.

I entered the store at Camac Street, Kolkata before 8.00 pm. I have to exchange one shirt & hence, one exchange slip was made by Security. I selected the next shirt with another T-shirt for purchase. I proceeded to Cash Counter. One one counter was under operation. There were two persons manning the counter with 2nd person helping the first. I stood in the queue and was to go back to my esidence fast as I have left my kids back home.
I saw the exchange counter also but it was not manned. I thought that due to eleventh hour only one counter was under operation. When my turn came, I handed over my clothes for billing along with shirt to be exchanged. I was told to go to Exchange Counter where there was none. Then, the person assisting 1st went to Exchange counter. Upon asking, 1st person was very irritated & misbehaved. In fact he asked whether I was told about exchange by security. I told no.
When I asked that I may calll manager of the store, he told nothing will happen whatever I do. I felt very dishonoured and in fact I told myself probably Pantaloon has changed and it is the time to change the store for purchasing. I felt highly humiliated. With this episode, it is believed that the store is going to gain bad name and reputation.

I have bought turquoise necklace on[protected]. After, when i have reached my home, i noticed less beads on one side compare to other side. I didn't even notice there. Because i thought, the material might b perfect. Ridiculous!!! (Select city, pantaloons) how can v trust pantaloons!! What does this mean then? Pantaloons r also gradually becoming cheap markets. It shouldn't be done.

Today I went to Brand Factory store at Mukund Nagar, Pune. I bought the Indigo Nation shirt of 1699 Rs. for my brother but after coming home it was not fit to him properly as it was defected piece.(I am frequent customer of brand factory, but this time shirt was defected) I want to return it and want my money back.

Please reply ASAP as the return will be accepted within 7 days according to your T&C.

Best,
Sunjit
[protected]
[protected]@gmail.com

Had a mixed experience in Pantaloons (Gupta Towers, Civil Lines, Nagpur). Although the staff and DM were quite cooperative in terms of changing a cosmetic product, but they are not keeping fresh stock which is a bit disappointing part . And spent my 2 precious hours in just changing a single product.

I am not sure if I will buy any cosmetics from there in future. I will definitely prefer to check in other malls.

Dear team,

Myself chintan lakhani i have made purchase from pantaloons, but due to size and fitting i have exchange the product and against that product they had issued me a cn no.22912198 dated[protected] for amount of 700. Now i had lost that cn. They knew that cn still not used by me and by anyone else then also they are denying for reddened that cn.

Request your help 700 is not a small amount for me.

Thanks and regards
Chintan lakhani

I bought a T-shirt from Pantaloons. when I went back home and opened the package, I saw there was an orange mark on it. Without removing the tag, we went to exchange it. At the counter, we were told to meet the customer service officer. We met Mr Devdoot Das who was deed not seem interested in our problem. He kept looking at his computer screen and after some time told us that the T-shirt must have been stained at our end which was shocking. This was not expected from an esteemed Group like Pantaloons. Not a pleasant shopping experience at all.

Hi all,

My name is tathagata & i am one off your customer, i am your customer from last 5 years, but the customer service i had recived on 24th sept it was really shocking, i was told by shopkeeper that if i purchase more than 10k then i will get 2 bedsheets @199 /pc so i pay 398 to get the bedsheet after paying 10k, after paying the bill i went to your customer service to get the bedsheet but the answer i recived it was really funny they told me that i have to get the 2 same bedsheets. What will i do with the same bedsheets? Then i ask for the manager, manager came with full of attitude his name was debdut & told me the same thing that i have to take this. I felt very bad that how can they talk to me like this.. I am writing this email because i love pantaloons, this kind of beheviour impact your brand name.

Regards
Tathagata pandey
[protected]
Branch name-parkstreet

Sir maine apke pantaloons se 30 august ko jeans and shirts lii thi...
Ir apke yaha 30 days exchange offer hota hai, to maine 4th day me apni spykar jeans ko exchange karvaya... Jiski total cost 1836 rs thi... Muje phir itne rupayee ka credit note mila... By accidental mujse credit note kho gaya hai.. Jiski wajah se mai koi bhi product ni le paya,,, aur mujse ye kaha gaya tha ki jaisi hi exchange offer khatam hoga after 30 days ke baad apko new credit note mil jaega... 1 months ke baad mai 2 september ko gaya aur maine credit note ki baat ki to unhone kaha ki hamari company ne credit note dena band kar diya hai, matlab ek bar agar credit note lost ho gayi to dobara ni milegi... Sir mera nuksaan ho raha hai 1836rs ka... Sir agar ap aisa karenge to hum log phir kiase aenge pantaloons me,, please sir muje credit note dene ki aseem kripa kare,,, mob no [protected],,,, [protected]... Email: ; [protected]@gmail.com;name ; vijay tiwari

Madam/ Dear Sir,

Shopping at Pantaloons is not a new experience to me but obviously a fresh experience for purchasing at our native outlet i.e. at Ekdant Apartment, Holding No 123/A, Ward No 12, Subddhipur, PS - Baruipur, Dist - South 24 Pgs - 700144.

On 10/09/2019 our purchaed amount was Rs.4254/- against receipt No.0002282 and Rs.2548/- against receipt No.0002639. At the time of first billing counter personel made me filled up one membership form against my Mo. No. On the same date we reedeemed the first bill for one double bed sheet vide receipt No.0002286.

On 12/09/2016, we again visit the outlet and our purchased amount was Rs.1998/- against receipt No.0010450. Naturally, we were again eligible for redemption of one Double bed sheet for our remaining amount of Rs.4546/-.

But, surprisingly, after facing an embarrasing situation we came to know that the 2nd bill of 10/09/2016 (receipt No.0002639) was generated against Membership no. of someone else (i.e. [protected]).

The floor personnel, Mr. Ritesh told that he will try to change the bill from the back end, if possible and the same will be informed to me after 3 days. And if is not possible to change, nothing will be done for reedemption of my genuine purchase.

My humble question is that who will be responsible for the irresponsible billing done at your end only. And what is your reaponsibility if erroneous billing was done by mistake. And what is the fate of my redeemible gift if correction is not possible from back end.

Hope to hear a positive response from you!

Regards,

L R Sardar

I purchased 10 shirts from PFO DUNLOP on 06.09.2016. I was not informed of No Exchange policy before payment of bills.When I wanted to exchange one of the lot for a bigger size, your floor personnel expressed their inability.What is my recourse?On the bill, however, a rubber stamp"NO EXCHANGE" was affixed.The related receipt no is 0001911 dtd.06.09.16. Please see.

I have purchased a salwar suites set on 04/09/2016 from pantaloon south city branch brand name was vanee pink coloured salwar suite..I haven't received the full set the pant or lower was missing I went to customer desk of south city ..they checked their CCTV and found I haven't received the pant and assured me that they will solve my problem but till now I haven't received the missing item ...I called them several time but they ignored my call the don't answer ...I really felt bad.how come a customer care of that branch don't do their duty...my bill no was AAECP2371CSD003. THE TELEPHONE NOS OF SOUTH CITY ARE [protected]/30015600 kindly solve my issue.. My no. Is [protected] supriya manna

We have bought two items worth Rs 4198 from your stores in Ellante mall in Chandigarh on 28th August 2016 ( Receipt No. 0162456, Cashier Name Ravi).

At the time of payments and billing, the cashier staff informed that since the payments is being made partly through Sudoxe Gift Vouchers and partly in Cash, so the promotional item " Selfie Stick" will not be given.

I strongly contest that the promotional scheme is linked with the Bill value over Rs 3000 and not with the mode of payments.

Kindly find above our genuine request and arrange to deliver the Selfie stick at our house no. 1250 sector 15, Panchkula.

Regards
Sanjeev / Seema -[protected]

Staff dealing is very very poor. They will not help you, neither will they entertain your complaints. No courtesy at the customer care desk also. Very poor public dealing and they give a damn to the customers. I will personally never visit there store again.

Also the security guard standing outside the trial room will seldom do his/her duty. And on querying them or the customer support people, they give a damn. The aditya birla group don't you feel you shud hv sm courtesy while dealing with educated people atleast?

I bought a Van huesen's trouser from pantaloon on 11th July 2016, and it has a quality issue (in first wash it's lost it graced) and I went to store and submitted it at the customer care, the brand staff told me it's not a quality issue and customer care executive said that he will send it for quality check, I am not happy with it, will they change it or not?

My name is zainul abedin. contact number - [protected]. i bought a spykar black super skinny fit jeans on 07/08/2016 from pantaloons durgapur west bengal. a offer of 50% discount was going.
When i took the jeans from the spykar section, it showed a tag with rs. 2599 as the price but while billing the jeans it took rs. 2899. the cashier mr. ram prasad banerjee also didn't told me about the error it was taking.
He should have been more careful about his duty.
In the customers service desk, they called the stock operator and told me that the bar code is showing the correct amount. he could only help me by returning my money as credit note by which i can purchase products from pantaloons within 30 days. at that point of time i didn't took the credit note as i liked the jeans. but still i wanted my rest of money back. but they didn't gave me.
After coming back home i checked the product on online sites and it showed rs. 2599. it should be a shame for the pantaloons harassing their regular customers like this. they neither checked the products barcode while keeping in the rack nor while billing. i want my money back.

Sir/ madam,

This is to bring to your notice certain issues i faced at the above mentioned store.

1. No staff to show me merchandise at mens section, i was helped by the security guard finally.

2. Staff was visible but not helpful at all, also they were busy in there own world as if its a self
help store.

3. The change rooms had very bad odour in them and were not clean.

Finally i am also an ex employee at future generalli and a real patron since 2005, but i was quite
disappointed today and want some change when i walk in next as i know pantaloons have the highest
standards.

Card is in my wife name phone no [protected].

Regards


Arun Takra

[protected]