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Parle Complaints & Reviews

2.8
Updated: Mar 26, 2025
Complaints 644
Resolved
322
Unresolved
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Parle reviews & complaints page 27

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A
Aanis Rahman
from Nashik, Maharashtra
Aug 25, 2017
Resolved
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Address: 440006

Dear parle,
Today morning, surprisingly while chewing the parle monaco classic regular salted cracker biscuits, (Ref. ₹5 pack, batch no. Z8 5c 3, mfg. Date: 08/2017), i found some uncomfortable, hard substance in my mouth, which is took out of my mouth, i have found foreign object i. E. Metalic wire particle in it due to this corner of my one teeth was broken. Unfortunately, this product not only did not meet any quality requirements, but it can be serious health inconveniences. I am extremely dissatisfied and disappointed with your products.
I feel really horrible. I have been eating it for a long time. This is shocking to me to find a metalic wire particle in the biscuit. I have kept that biscuit wrapper and the metalic wire particle to lodge a complaint.
I am waiting for your reply and a resolution to my problem. However, after the 28/08/2017, i will seek help from national consumer protection agency if there is no reply from your side.

Sincerely,
Anisur rahaman mallick
Nagpur (Mh)
Sep 29, 2017
Complaint marked as Resolved 
Parle customer support has been notified about the posted complaint.
Verified Support
Aug 29, 2017
Parle Customer Care's response
Dear Aanis,
Kindly contact to our Customer Care Cell as information given on the packet and/or as well below :

Thank you...
CONSUMER CARE CELL
Parle Products Pvt. Ltd.
North Level Crossing, Vile Parle East,
Mumbai - 400 057
Phone No. :[protected], Email : [protected]@parle.biz
Visit us at www.parleproducts.com
Aug 12, 2019
Updated by Aanis Rahman
NOT RESOLVED TILL DATE.
Contacted but after recieving the sample, there is no reply from Parle.
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    S
    sheik meeran
    from Chennai, Tamil Nadu
    Aug 25, 2017
    Resolved
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    Address: 600077

    We buy parle bakesmith marie biscuit but in that biscuit pocket the code is not mentioned properly. The code is mentioned half only the code is nygdywzh4 only please send full code. Please give full code. The paytm code is super in other products but in parle bakesmith english marie is poor i having 5 pockets mentioned half code. I send only 1 pocket. Please take action. Please send full code.
    Oct 1, 2017
    Complaint marked as Resolved 
    Parle customer support has been notified about the posted complaint.
    Verified Support
    Aug 29, 2017
    Parle Customer Care's response
    Kindly contact to our Customer Care Cell as information given on the packet and/or as well below :

    Thank you...
    CONSUMER CARE CELL
    Parle Products Pvt. Ltd.
    North Level Crossing, Vile Parle East,
    Mumbai - 400 057
    Phone No. :[protected], Email : [protected]@parle.biz
    Visit us at www.parleproducts.com
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      N
      Namrita9107
      from Pune, Maharashtra
      Aug 25, 2017
      Resolved
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      Address: Pune, Maharashtra, 411057

      I bought the parle bake smith seeing the rs18 paytm cash. On opening the packet i saw the promo code after seaching for 30 min, on typing the code it said invalid; even the code in not printed properly inside the packet the last letter/ number cant be identified.

      Please try to print it properly which can be seen easily
      As in case of krack jack it had no issues

      I had to waste a lot of time to try different combination for the last digit but was unsuccessful. Hope you start to print the codes properly from the next slot.
      Sep 29, 2017
      Complaint marked as Resolved 
      Parle customer support has been notified about the posted complaint.
      Verified Support
      Aug 29, 2017
      Parle Customer Care's response
      Kindly contact to our Customer Care Cell as information given on the packet and/or as well below :

      Thank you...
      CONSUMER CARE CELL
      Parle Products Pvt. Ltd.
      North Level Crossing, Vile Parle East,
      Mumbai - 400 057
      Phone No. :[protected], Email : [protected]@parle.biz
      Visit us at www.parleproducts.com
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        R
        RASHID.xlntme
        from Bengaluru, Karnataka
        Aug 25, 2017
        Resolved
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        Address: Bangalore, Karnataka, 560063
        Website: paytmmall.com/hideandseek?utm_source=promocodeclub&utm_medium=affiliate&utm_campaign=promoco

        I purchased 50rs parle hide and seek which said it will give 25rs back after entering the code inside. Bar code number[protected].
        I went to the website directly entered the code and then entered the login details i got otp number after entering everything. When i checked my balance it did not show any recharge.
        When i tried again and it said the promo code can be used only once.
        Sep 29, 2017
        Complaint marked as Resolved 
        Parle customer support has been notified about the posted complaint.
        Verified Support
        Aug 29, 2017
        Parle Customer Care's response
        Kindly contact to our Customer Care Cell as information given on the packet and/or as well below :

        Thank you...
        CONSUMER CARE CELL
        Parle Products Pvt. Ltd.
        North Level Crossing, Vile Parle East,
        Mumbai - 400 057
        Phone No. :[protected], Email : [protected]@parle.biz
        Visit us at www.parleproducts.com
        [Resolved] Parle — 25 rs promo code not working

        1 Review
        Ra RASHID.xlntme on Aug 25, 2017
        Submit a Complaint
        I purchased 50rs parle hide and seek which said it will give 25rs back after entering the code inside. Bar code number MALEEXHRWW2ERKT.
        I went to the website directly entered the code and then entered the login details i got otp number after entering everything. When i checked my balance it did not show any recharge.
        When i tried again and it said the promo code can be used only once.
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          M
          Manish Subedari
          from Hyderabad, Telangana
          Aug 24, 2017
          Resolved
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          Address: 500072

          I bought a parle hide seek packet worth 30 rupees which said that i would get 15 rupees as paytm cash. However after opening the packet i could not find any code printed inside the packet. Didn't expect such cheap and fraud promotional and marketing tactics from such a well established company. They are trying to increase their product sales with false marketing. It isn't about the money, it's more about the customer trust which they are treating with such careless intent.

          Highly disappointed with such a gimmick played by the company and i see that there have been quite a few complaint cases of the same manne with no action taken by the company.
          Sep 29, 2017
          Complaint marked as Resolved 
          Parle customer support has been notified about the posted complaint.
          Verified Support
          Aug 29, 2017
          Parle Customer Care's response
          Kindly contact to our Customer Care Cell as information given on the packet and/or as well below :

          Thank you...
          CONSUMER CARE CELL
          Parle Products Pvt. Ltd.
          North Level Crossing, Vile Parle East,
          Mumbai - 400 057
          Phone No. :[protected], Email : [protected]@parle.biz
          Visit us at www.parleproducts.com
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            J
            Jaysing Chhadi
            from Mumbai, Maharashtra
            Aug 24, 2017
            Resolved
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            Address: Wardha, Maharashtra, 442001

            During this day the product of the parle g biscuits taste is not good as before manufacture biscuits so please the taste of biscuits is not good because you are not properly fri and the colour of this biscuit is brown but it is dark brown so please take care about this discuss so that the test of the school is good but now we receive the biscuits and their test is not good so please manufacturing is good as per given specification.
            Sep 24, 2017
            Complaint marked as Resolved 
            Parle customer support has been notified about the posted complaint.
            Verified Support
            Aug 24, 2017
            Parle Customer Care's response
            Dear Jaysing,

            KIndly provide the PKD and Batch number of complaint packet at the customer care cell details as mandatorily mentioned on the product packet or as given below:

            Thank you...
            CONSUMER CARE CELL
            Parle Products Pvt. Ltd.
            North Level Crossing, Vile Parle East,
            Mumbai - 400 057
            Phone No. :[protected], Email : [protected]@parle.biz
            Visit us at www.parleproducts.com
            Contact Person: Ms. Rachana More
            Yeaterday i bought a bunch of 4 parle bakesmith marie and it said it will give 18 ruppes paytm cash but the code was not inside all the packs.Really frustrated about it.please take necessary action.
            Salil talwar
            Lucknow, 226002
            [protected]@gmail.com
            For parle bakesmith The unique promo code given for cash back of rs 18 at paytm inside the pack is mis print...or we can say last alphabet is missing..it may be printing fault or may be you fooling people...I will take action on it ..
            Parle is a trusted brand. Really disappointed by the gimmick played by them. (Not printing the code inside the Hide and seek packet).I hope a corrective action is taken as soon as possible and the trust is maintained.
            I provide batch number product..photo.
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              A
              abhishek basak
              from Mumbai, Maharashtra
              Aug 24, 2017
              Resolved
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              Address: New Delhi, Delhi, 110045
              Website: www.parle.co.in

              All my trust on parle company has finished, i will be not buying any product of this fake company, and also request to my friends and family member not to buy ant parle product because they are doing fraud with there consumer.

              I have 8 packets of "parle" hide and seek and no coupon code is there inside the pack, but the company has mentioned rs15 cash back on paytm on outside the pack, i am feeling completely cheated by the company.
              Sep 24, 2017
              Complaint marked as Resolved 
              Parle customer support has been notified about the posted complaint.
              Verified Support
              Aug 24, 2017
              Parle Customer Care's response
              Dear Suribhat, ?

              Before reacting, kindly contact to our customer care cell details as mandatorily mentioned on the product packet or as given below:

              Thank you...
              CONSUMER CARE CELL
              Parle Products Pvt. Ltd.
              North Level Crossing, Vile Parle East,
              Mumbai - 400 057
              Phone No. :[protected], Email : [protected]@parle.biz
              Visit us at www.parleproducts.com
              Contact Person: Ms. Rachana More
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                S
                suribhat
                from Virarajendrapet, Karnataka
                Aug 22, 2017
                Resolved
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                Address: Bangalore, Karnataka

                Being a regular customer of parle products, i have bought parle bakesmith maries with 18 rs. Paytm cash printed on it from reliance fresh - basaveshwarnagr, bangalore. By entering the promocode as printed inside the cover in paytm cash loaction i am getting the message - invalid code, enter valid code. Is this the new way to fool the public by such a reputed company, please solve the issue and provide rs.18 paytm cash
                Sep 23, 2017
                Complaint marked as Resolved 
                Parle customer support has been notified about the posted complaint.
                Verified Support
                Aug 23, 2017
                Parle Customer Care's response
                Dear Suribhat, ?

                Before reacting, kindly follow the instruction as mentioned in point 7 on the product wrapper stating, 'for any assistance/ queries, please write...'

                For more assistance, kindly contact to our customer care cell details as mandatorily mentioned on the product packet or as given below:

                Thank you...
                CONSUMER CARE CELL
                Parle Products Pvt. Ltd.
                North Level Crossing, Vile Parle East,
                Mumbai - 400 057
                Phone No. :[protected], Email : [protected]@parle.biz
                Visit us at www.parleproducts.com
                Contact Person: Ms. Rachana More
                Bought a parle bakesmith from the food bazaar store which has the offer of 18 ruppees in paytm wallet but after completing the packet I wondered to see that there is no promo code inside the pack.Is it the new way to cheat your loyal customers in this technology enabled era.Are you lost the market once you had?This will continue for sure if you cheat the customers like this.
                I took one hide and seek biscuit packet. In that the offer is 12 ruppes paytm cash back but I got code with print missed in middle. Please tell me code.please Ia m requesting.
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                  V
                  Vishal Bhanaka
                  from Mumbai, Maharashtra
                  Aug 22, 2017
                  Resolved
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                  Address: Mumbai City, Maharashtra, 400095

                  It is very sad to inform you that recently i bought 4pavkets of parle hide n seek it promised to give me 15/- rs paytm cash bt when i opened d wrapper there was no promo code inside i guess u r fooling us just for d sale o[censored]r product kindly solve it asap!!! This my mail i'd kindly revert back on my mail [protected]@gmail.com... I hope y'all will reply me soon!!!...
                  Sep 24, 2017
                  Complaint marked as Resolved 
                  Parle customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 23, 2017
                  Parle Customer Care's response
                  Kindly contact to our Customer Care Cell as information given on the packet as well below:

                  Thank you...
                  CONSUMER CARE CELL
                  Parle Products Pvt. Ltd.
                  North Level Crossing, Vile Parle East,
                  Mumbai - 400 057
                  Phone No. :[protected], Email : [protected]@parle.biz
                  Visit us at www.parleproducts.com
                  Contact Person: Ms. Rachana More
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                    V
                    Vijay Goyal Sony
                    from Nangal, Punjab
                    Aug 20, 2017
                    Resolved
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                    Address: Gandhinagar, Gujarat, 151505

                    Parle — parle bake smith english marie

                    1 Review
                    Sd [protected]@97 on Aug 19, 2017
                    Submit a Complaint
                    Hey today i bought parle bake smith the english marie from big bazaar and now am redeeming the coupon code which is given inside the wrapper of biscuit but its showing that promo code is invalid

                    You people are doing fraud by giving wrong or fake offer
                    Plz solve this problem as soon as possible

                    I have 8 packets of parle bakesmith the english marie
                    Sep 22, 2017
                    Complaint marked as Resolved 
                    Parle customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 22, 2017
                    Parle Customer Care's response
                    Dear Mr. Vijay,

                    Kindly contact to the Customer Care Cell of Parle as the mandatory information mentioned on the packet or on the below details:

                    Thank you...
                    CONSUMER CARE CELL
                    Parle Products Pvt. Ltd.
                    North Level Crossing, Vile Parle East,
                    Mumbai - 400 057
                    Phone No. :[protected], Email : [protected]@parle.biz
                    Visit us at www.parleproducts.com
                    Contact Person: Ms. Rachana More
                    I too have had a similar experience of getting invalid code on a pack and a worse experience with Parle customer care guy Nilesh at [protected]- the guy simply chose not to support-neither co-coordinating with paytm nor handling the complaint.
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                      H
                      HarshGo
                      from Kolkata, West Bengal
                      Aug 20, 2017
                      Resolved
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                      Address: Mumbai City, Maharashtra, 400057
                      Website: www.parleproducts.com

                      Respected Officials,
                      I am Harsh Goenka from Kolkata, i had bought 4 packets of "Parle BakeSmith - The ENGLISH MARIE". I am very sad to inform you that none of the Paytm cashback codes printed inside the packet are working. On entering the 100% valid codes as printed, it still displays the message "Please enter a valid Promotional or Voucher code."
                      This is the first time that i am coming across such an issue which clearly indicates that such cashback offers were only meant to deceive the customers or harass them.
                      For your convenience, i am mentioning the batch number of your product along with the barcode printed on the pack to cross check with your database. The batch Number in one of the packs is HR 21A B and barcode is "[protected]".
                      The error message displayed is attached along.
                      I have kept all the 4 packs of this biscuit intacted so that i can prove the same.
                      Please reach me at [protected]@gmail.com
                      Sep 22, 2017
                      Complaint marked as Resolved 
                      Parle customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 22, 2017
                      Parle Customer Care's response
                      Dear Mr. Harsh,

                      Before come into any conclusion kindly read and follow point No. 7 as mentioned on the Bakesmith biscuits packet regarding, ' for any assistance/ queries, please write at [protected]@paytmmall.com...'

                      for any further assistance contact us on below given details:

                      CONSUMER CARE CELL
                      Parle Products Pvt. Ltd.
                      North Level Crossing, Vile Parle East,
                      Mumbai - 400 057
                      Phone No. :[protected], Email : [protected]@parle.biz
                      Visit us at www.parleproducts.com
                      Contact Person: Ms. Rachana More
                      i like it.
                      I like it
                      Nice
                      I like it
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                        A
                        AnkitSurana002
                        from Panaji, Goa
                        Aug 20, 2017
                        Resolved
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                        Resolved

                        Address: 411057
                        Website: paytmmall.com/hideandseek, parleproducts.com/brands/hide+seek

                        I bought a parle hide&seek which promised to give me a cash of 15/- as printed on the pack. It asked me to enter a unique code inside the pack but there is no unique code inside. This is a fraud, just to increase their sales they lure their customers with such offers and later on provide no offers. Upon calling the helpline number no one replies even after picking up the call.
                        Sep 22, 2017
                        Complaint marked as Resolved 
                        Parle customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 21, 2017
                        Parle Customer Care's response
                        Respected Customer,

                        Kindly mail your contact details or contact us on below details.

                        CONSUMER CARE CELL
                        Parle Products Pvt. Ltd.
                        North Level Crossing, Vile Parle East,
                        Mumbai - 400 057
                        Phone No. :[protected], Email : [protected]@parle.biz
                        Visit us at www.parleproducts.com
                        Contact Person: Ms. Rachana More
                        Aug 25, 2017
                        Updated by AnkitSurana002
                        I have emailed my contact details.
                        Sep 04, 2017
                        Updated by AnkitSurana002
                        Even after mailing you my contact details, there has been no response from your end.
                        Sir i cant reed pay tm promocode clearly bcoz there is no clear print code..some disit visible nd some not seen
                        I have purchased 4pack ..in all same problem
                        I cheated by parle company
                        After today i will not purchase a single product
                        Updated by Yogeer45, Aug 12, 2017
                        I have red your complaint against Parle biscuits.

                        I am consumer from US, I have also found Defective' biscuits.
                        I have lodged complaint with Parle.I haven't received reply from Parle.

                        Parle bears global recognized Certifications such as ISO:22000 & FSSC:22000
                        plus there is inspection of Export Inspection Council of India.

                        Parel Company and these agencies try to cheat consumers

                        It is "Breach of Trust "

                        I am planning to lodge a Consumer Complaint in Consumer Court.

                        If, you are interested please, contact me immediately.
                        Kindly invite other Parel biscuits complantants.

                        DO NOT SUBMIT/GIVE YOUR DEFECTIVE PRODUCT TO pARLE cOMPANY/DISTRIBUTOR.
                        IT IS A LEGAL PRROF !

                        Remember ! " United we Stand, Divided we fall "

                        Thanks,

                        Rajesh Ranade
                        USA
                        e-mail :[protected]@yahoo.com
                        Same problem - company has written on the pack to give 15rs cashback through a code inside pack but there ia no code found. Why you are doing fraud with the people if you don't want to give it don't write that on the pack for show off. Ot will not increase your productivity, rather it will be decreasing only. Even biscuit quality is degraded. When you have written now you have to give the codes and same problem is faced by so many customers how you people can be so relaxed with the customer complaints. Does customer satisfaction means to you or not??
                        Dear Team
                        Hide & Seek promo code last character is invisible attachment for your kind reference.
                        Please do the needful.

                        Regards,
                        Karthikeyan
                        [protected]
                        mail : karthik.[protected]@yahoo.com
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                          J
                          Jayaram Murali Iyer
                          from Mumbai, Maharashtra
                          Aug 20, 2017
                          Resolved
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                          Resolved

                          Address: Thane, Maharashtra, 421202

                          Today i purchased parle bakesmith biscuit. I find 18rs paytm code inside the packet and tried to reddem the same. But sadly it shows that invalid code. Why is it like that. I trusted parle brand but it cheated me. I need a valid promocode. My number is [protected]. I need a valid promocode so that i can redeem my rs18 paytm cash. Hoping for possitive reply.
                          Sep 22, 2017
                          Complaint marked as Resolved 
                          Parle customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 21, 2017
                          Parle Customer Care's response
                          Respected Customer,

                          Kindly mail your contact details or contact us on below details.

                          CONSUMER CARE CELL
                          Parle Products Pvt. Ltd.
                          North Level Crossing, Vile Parle East,
                          Mumbai - 400 057
                          Phone No. :[protected], Email : [protected]@parle.biz
                          Visit us at www.parleproducts.com
                          Contact Person: Ms. Rachana More
                          Sir kindly reacharge now me bhot bar kia lekin ye coupon invaid dekharahe hai koi soluation karke mujhe reacharge karado.code No.VM6ACVFCHGV4.
                          Helo

                          I bought Bake Smith with MRP Rs.30 biscuit yesterday which has 18₹ Paytm cash when I tried to redeem my code it says "Please enter a valid promotional or voucher code". Pls solve this issue
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                            P
                            Partha Pratim Mitra
                            from Belur, Karnataka
                            Aug 20, 2017
                            Resolved
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                            Resolved

                            Address: Mumbai City, Maharashtra, 560115

                            I bought yesterday 4 packets of hide & seek. The packet outside said about paytm cash of inr15 when applying a coupon code mentioned inside this pack.
                            I searched for the code but not found any.
                            I feel the company (Which i feel is a reputed brand) is really cheating the consumers by such a sales/ marketting gimmick.
                            There should be a just punishment for this fraud and should be an exmeplary for other brands as well.
                            Sep 21, 2017
                            Complaint marked as Resolved 
                            Parle customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 21, 2017
                            Parle Customer Care's response
                            Respected Customer,

                            Kindly mail your contact details or contact us on below details.

                            CONSUMER CARE CELL
                            Parle Products Pvt. Ltd.
                            North Level Crossing, Vile Parle East,
                            Mumbai - 400 057
                            Phone No. :[protected], Email : [protected]@parle.biz
                            Visit us at www.parleproducts.com
                            Contact Person: Ms. Rachana More
                            Aug 25, 2017
                            Updated by Partha Pratim Mitra
                            Hello Ms. Rachana More,
                            My mail address is: partha.[protected]@gmail.com.

                            Kindly find the complaint no. as (Parle Complaint Status Update [ID: 1670059]) which is as received from https://www.consumercomplaints.in.

                            Kindly revert back.

                            Regards,
                            Partha Pratim Mitra
                            Sep 01, 2017
                            Updated by Partha Pratim Mitra
                            I have not yet got any response from the company.
                            Is this the way a comsumer complaint is treated? I pity we are staying in such an environment where all this wrong doings are remaining scot free and no actions are taken against the company in question.
                            It seems neither this forum is strong nor the company want to correct their misdoings.
                            Sir I have purchased the hide and seek biscuit packet of two which is each about ₹30. So I bought this item with the offer of Paytm but it is not working the promocode is not working
                            Hello Ms. Rachana More,
                            My mail address is: partha.[protected]@gmail.com.

                            Kindly find the complaint no. as (Parle Complaint Status Update [ID: 1670059]) which is as received from ConsumerComplaints.in.

                            Kindly revert back.

                            Regards,
                            Partha Pratim Mitra
                            I have not yet received a reply for the issue I have posted.
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                              S
                              Sd@97
                              from Samastipur, Bihar
                              Aug 19, 2017
                              Resolved
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                              Resolved

                              Address: Mumbai City, Maharashtra, 400037

                              Hey today i bought parle bake smith the english marie from big bazaar and now am redeeming the coupon code which is given inside the wrapper of biscuit but its showing that promo code is invalid

                              You people are doing fraud by giving wrong or fake offer
                              Plz solve this problem as soon as possible

                              I have 8 packets of parle bakesmith the english marie
                              Sep 21, 2017
                              Complaint marked as Resolved 
                              Parle customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 21, 2017
                              Parle Customer Care's response
                              Respected Customer,

                              Kindly mail your contact details or contact us on below details.

                              CONSUMER CARE CELL
                              Parle Products Pvt. Ltd.
                              North Level Crossing, Vile Parle East,
                              Mumbai - 400 057
                              Phone No. :[protected], Email : [protected]@parle.biz
                              Visit us at www.parleproducts.com
                              Contact Person: Ms. Rachana More
                              Bought a packet of hide and seek which had paytm cash back printed on it but no promo code inside
                              Such fakeness😤
                              Parle Customer Care's response, Aug 23, 2017
                              Verified Support
                              Dear Customer,

                              For more assistance kindly contact to our customer care cell as details mentioned below as well as on the packet:

                              CONSUMER CARE CELL
                              Parle Products Pvt. Ltd.
                              North Level Crossing, Vile Parle East,
                              Mumbai - 400 057
                              Phone No. : 022 - 6691 6929, Email : [email protected]
                              Visit us at www.parleproducts.com
                              Brought Parle bake smith The English Marie. It had free 18₹ Paytm cash back but there is NO coupon code inside the pack.
                              same problem as mentioned above
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                                N
                                Navin Rahim
                                from Bengaluru, Karnataka
                                Aug 19, 2017
                                Resolved
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                                Resolved

                                I bought a hide and seek packet for ₹30 which offered ₹15 paytm money. It was mentioned that the promocode would be inside the packet, but there was no code inside the pack.
                                This is an absolute cheating with false marketing for the promotion of the product. I dont know how many people would have been cheated as many people wouldn't complaint also. Hope suitable action will be taken.
                                Sep 21, 2017
                                Complaint marked as Resolved 
                                Parle customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 21, 2017
                                Parle Customer Care's response
                                Respected Customer,

                                Kindly mail your contact details or contact us on below details.

                                CONSUMER CARE CELL
                                Parle Products Pvt. Ltd.
                                North Level Crossing, Vile Parle East,
                                Mumbai - 400 057
                                Phone No. :[protected], Email : [protected]@parle.biz
                                Visit us at www.parleproducts.com
                                Contact Person: Ms. Rachana More
                                Parle is the fraud i have baught parle bakesmith with the paytm offer and now there is nothing please dont buy products of a fraud company i am disappointed if some will go to the customer rights court your company will be screwed.
                                I have bought 2 packets of hide n seek cookies and one of hide n seek rolls. when i entered the promo code for Paytm cash back i have recieved Paytm cash back only on hide n seek rolls. For cookies it's showing that it invalid code though i have entered it correctly. It's fraud.
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                                  B
                                  Beeran Chungath
                                  from Guruvayur, Kerala
                                  Aug 19, 2017
                                  Resolved
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                                  Resolved

                                  Address: Malappuram, Kerala, 679575

                                  . Pls sir my name beer an ruchi bakery chira vallor malappuram district kerala. Not supply parle product myshop every week me purchers six thousant rupees parle product but ur company distributer told highway to 4 kilometer distance ur shop every week nestle cudberg galaxy britania company supply to my shop what can ido sir my conduct no: [protected]
                                  Sep 26, 2017
                                  Complaint marked as Resolved 
                                  Parle customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 21, 2017
                                  Parle Customer Care's response
                                  Respected Customer,

                                  Kindly mail your contact details or contact us on below details.

                                  CONSUMER CARE CELL
                                  Parle Products Pvt. Ltd.
                                  North Level Crossing, Vile Parle East,
                                  Mumbai - 400 057
                                  Phone No. :[protected], Email : [protected]@parle.biz
                                  Visit us at www.parleproducts.com
                                  Contact Person: Ms. Rachana More
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                                    R
                                    Rohaoza
                                    from Mumbai, Maharashtra
                                    Aug 14, 2017
                                    Resolved
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                                    Address: 401209

                                    I had brought 2 happy happy cake product from D-mart on - 6th August 2017. While my daughter ate one packet which is good an in proper condition but while she open 2nd packet and started eating that cake tasted like a roten thing which was smelling like plastic. I then wrote a mail to their consumer service id but i have not got satisfied answer from them.
                                    Sep 15, 2017
                                    Complaint marked as Resolved 
                                    Parle customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 14, 2017
                                    Parle Customer Care's response
                                    Dear Mr. Rohan Oza,

                                    As per our information we have replied to your mail dated 6th August 2017. For more assistance kindly contact to our Customer care cell only or wait for them to contact you after their investigation.

                                    Regards
                                    CONSUMER CARE CELL
                                    Parle Products Pvt. Ltd.
                                    North Level Crossing, Vile Parle East,
                                    Mumbai - 400 057
                                    Phone No. :[protected], Email : [protected]@parle.biz
                                    Aug 16, 2017
                                    Updated by Rohaoza
                                    After your revert i have shared the photo graph of batch number which they required. It has been 10days after sharing the batch number with your person. What kind of investigation is going on that after 9 days also there is no update.
                                    is this the kind of seriouseness that is being carried out by your company.
                                    Kindly confirm by when will i get a revert from the company and what is the action that they are going to take.
                                    If ido not get a promt revert i will make a video and make it viral on social media and channel.
                                    Sep 11, 2017
                                    Updated by Rohaoza
                                    What has happened to my complaint I have not received any update or call from your company on the issue.
                                    Is company sleeping on my complaint.
                                    I bought 2 packs of marie bakesmith and the cashback promo code on it could not be availed due to invalid code. Please help on this issue.
                                    Am a med professional during my duty I got a fly in my biscuit... That fly was inside the biscuit
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                                      dipali_sheth
                                      from Mumbai, Maharashtra
                                      Aug 14, 2017
                                      Resolved
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                                      Address: 400097

                                      Hello to whosoever reading this.
                                      This is to inform you that we had purchased the above product which had a paytm cash of rs 12 printed on it. However after opening the pack we found that the code was not printed clearly and half of the code was missing.

                                      Is this a new marketing strategy developed by Parle at the stake of customers trust in the brand.I would have purchased the product without the offer also. But don't you think it is unfair that you don't deliver what you promise.
                                      Hoping a resolution on this matter.
                                      Sep 14, 2017
                                      Complaint marked as Resolved 
                                      Parle customer support has been notified about the posted complaint.
                                      Verified Support
                                      Aug 14, 2017
                                      Parle Customer Care's response
                                      Kindly contact to our customer care details as given below:

                                      CONSUMER CARE CELL
                                      Parle Products Pvt. Ltd.
                                      North Level Crossing, Vile Parle East,
                                      Mumbai - 400 057
                                      Phone No. :[protected], Email : [protected]@parle.biz
                                      Visit us at www.parleproducts.com
                                      Contact Person: Mr. Nilesh Pathak
                                      Hi Bro,

                                      I have also faced the same issue.. Attached the Images here..

                                      Did you got any resolution on this matter?!

                                      Many o[censored]s leaving this issue on the thought that its just a free.. Then why they are promoting their products through this kind of ads and earning millions from our money!!!
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                                        A
                                        A1!
                                        from Bengaluru, Karnataka
                                        Aug 13, 2017
                                        Resolved
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                                        Resolved

                                        I bought a parle hide seek packet worth 30 rupees which said that i would get 15 rupees as paytm cash. However after opening the packet i could not find any code printed inside the packet. Didn't expect such cheap and fraud promotional and marketing tactics from such a well established company. They are trying to increase their product sales with false marketing. It isn't about the money, it's more about the customer trust which they are treating with such careless intent.

                                        Highly disappointed with such a gimmick played by the company and i see that there have been quite a few complaint cases of the same manne with no action taken by the company.
                                        Sep 14, 2017
                                        Complaint marked as Resolved 
                                        Parle customer support has been notified about the posted complaint.
                                        Verified Support
                                        Aug 14, 2017
                                        Parle Customer Care's response
                                        Kindly contact to our customer care cell through below given details:

                                        CONSUMER CARE CELL
                                        Parle Products Pvt. Ltd.
                                        North Level Crossing, Vile Parle East,
                                        Mumbai - 400 057
                                        Phone No. :[protected], Email : [protected]@parle.biz
                                        Visit us at www.parleproducts.com
                                        My Hide and seek packet also doesn't have a code. What is wrong?
                                        Parle Customer Care's response, Oct 3, 2017
                                        Verified Support
                                        For more assistance, kindly contact our customer care.
                                        I just purchased 4 packets of Parle Bakesmith, found the coupon code and now when entered to get cashback it says INVALID code! Fraud company! I am never buying bakesmith again
                                        Parle Customer Care's response, Oct 3, 2017
                                        Verified Support
                                        Kindly contact our customer care cell for more assistance before reacting anything like this.
                                        Even when i opened the pack code was not there its was writen incomplete half of the code was missing
                                        Parle Customer Care's response, Oct 3, 2017
                                        Verified Support
                                        Kindly contact our customer care cell for more assistance before reacting anything like this. If this is the case we will provide you the new code.
                                        Even i bought 4 packs of parle hide and seek for rs 120 ...i should have got 60rs paytm cash 15rs with each. But there is no promo code on the pack.. i am highly disappointed with cheap market tactic. This is something not expected from such a renowned brand
                                        Parle Customer Care's response, Oct 3, 2017
                                        Verified Support
                                        Kindly contact our customer care cell for more assistance before reacting anything like this.
                                        Actually the code does exist inside the hide-and-seek pack but it's a dumb idea to keep it so invisible!! Anyways I tried the code and got 15/- back

                                        Check the image on how unclear the code is printed, but which still exists though
                                        Parle Customer Care's response, Oct 3, 2017
                                        Verified Support
                                        for your information the code is printed in embossing because the ink should not come into contact with the biscuit and one should not have that harmful ink by any mean..

                                        Kindly contact our customer care cell for more assistance before reacting anything like this.
                                        I too didn't found any code in my packet...really this is very bad...this will create a bad impression on this...no one will believe next time..very bad part on parle hide and seek ppl..
                                        Parle Customer Care's response, Oct 3, 2017
                                        Verified Support
                                        Kindly contact our customer care cell for more assistance before reacting anything..
                                        I bought hide and seek biscuits for paytm 15 rupees cash back . Then I scanned bar code and it took me to paytm website to enter voucher code. I tried to find the voucher code inside the biscuit packet is nothing. I really disappointed.
                                        Please do in proper way otherwise don't provide this type offer.
                                        Parle Customer Care's response, Oct 3, 2017
                                        Verified Support
                                        Kindly contact our customer care cell for more assistance before reacting anything like this.
                                        I purchased 4 packets of hide n seek which had the offer of ₹15 cashback but after entering the code I didn't receive any cashback .its taking me to paytm mall app or its showing invalid code .i tried entering it 2-4 times but still didn't receive any cashback.its not about the money or the cashback but about the trust people have on that product.i do not appreciate such fraud methods to increase their sales.
                                        Parle Customer Care's response, Oct 3, 2017
                                        Verified Support
                                        Kindly contact our customer care cell for more assistance before reacting anything like this.
                                        I buy a parle hide and sick for 30 rs there is no code in inside the pack
                                        Parle Customer Care's response, Oct 3, 2017
                                        Verified Support
                                        Kindly contact our customer care cell for more assistance.
                                        Hi, I bought 4 packets of Parle Hide and Seek in which one code is not working and no code in second packet.
                                        Let me know how we can resolve this and take it forward.

                                        Regards,
                                        Kunal Dhotre
                                        Parle Customer Care's response, Oct 3, 2017
                                        Verified Support
                                        Kindly contact our customer care cell for more assistance.
                                        Hi,
                                        I too bought the Parle Bakesmith last week and the code printed is too bad as few of the codes displayed
                                        are not clear at all. Paytm app says "Enter a valid promo code" Both the companys are frauding and cheating people to make their products buy.

                                        I will never buy again Parle and will stop using paytm.

                                        Regards,
                                        Prabhu
                                        Parle Customer Care's response, Oct 3, 2017
                                        Verified Support
                                        Kindly contact our customer care cell for more assistance before reacting anything like this.
                                        I bought a parle hide seek packet worth 30 rupees which said that i would get 15 rupees as paytm cash. However after opening the packet i could not find any code printed inside the packet. Didn't expect such cheap and fraud promotional and marketing tactics from such a well established company. They are trying to increase their product sales with false marketing. It isn't about the money, it's more about the customer trust which they are treating with such careless intent.

                                        Highly disappointed with such a gimmick played by the company and i see that there have been quite a few complaint cases of the same manne with no action taken by the company.
                                        Parle Customer Care's response, Oct 3, 2017
                                        Verified Support
                                        Kindly contact our customer care cell for more assistance before reacting anything like this.
                                        I bought a parle hide seek packet worth 30 rupees which said that i would get 15 rupees as paytm cash. However after opening the packet i could find a code printed inside the packet, which is as good as not vissible.

                                        None is working & with such a difficulty to identify the code

                                        Didn't expect such cheap and fraud promotional and marketing tactics from such a well established company. You are trying to increase product sales with false marketing. It isn't about the money, it's more about the customer trust which you are treating with such careless intent.

                                        Highly disappointed with such a gimmick played by the company
                                        Parle Customer Care's response, Oct 3, 2017
                                        Verified Support
                                        Kindly contact our customer care cell for more assistance before reacting anything like this.
                                        i found the code printed inside (barely visible) but it doesnt work
                                        Parle Customer Care's response, Oct 3, 2017
                                        Verified Support
                                        Kindly contact our customer care cell for more assistance.
                                        So I bought two packets of hide and seek. Firstly the idea of printing the unique code inside the packet is such a dumb idea though it is barely visible. And it doesn't matter if the code is printed outside or inside because whenever you enter that code it always says invalid code. I mean why? I bought a new packet. Still invalid ? Such cheap trick of promoting your product PARLE company! Didn't expected this. You guys are just making people fool. I am never going to buy this product anymore. Such a fraud company!
                                        Parle Customer Care's response, Oct 3, 2017
                                        Verified Support
                                        Kindly contact our customer care cell for more assistance before reacting anything like this.
                                        I purchase 5 packete of parle hide and seek "12₹ Paytm cash " but there was no visiable code inside. Parle is going and working for miss guide. This is a fraud company. This scheme is very very type of fraude. All type scheme is for increase the sale of product and no benifit of costumers.
                                        Parle Customer Care's response, Oct 3, 2017
                                        Verified Support
                                        Kindly contact our customer care cell for more assistance before reacting anything like this.
                                        Guys, please open the biscuit packet and eat all biscuits :) and then try to find inside the wrapper (when it will be empty). it is not very visible, try to find it with very clearly eyes. inside of wrapper color and coupon code color are same. So check it very clear.

                                        I got cashback, see below screen shot
                                        Parle Customer Care's response, Oct 3, 2017
                                        Verified Support
                                        Thank you for posting and sharing this awareness and helpful message. It will really help people to solve there such problems..
                                        I bought a parle hide seek packet worth 30 rupees which said that i would get 15 rupees as paytm cash.
                                        But it's saying that it's invalid coad these people r cheating the coustemers by fake promises soon these people I'll be seen in court...Guys file case against the parle
                                        Soon u I'll receive notice i[censored] people do not solve the problem we have paid twice the money for the biscuits wait n watch
                                        Parle Customer Care's response, Oct 3, 2017
                                        Verified Support
                                        Kindly contact our customer care cell for more assistance before reacting anything like this.
                                        Guys i think parle has partially done things right.
                                        What Parle has done right---
                                        They have really provided the code inside and have not cheated us.

                                        What parle have done wrong---
                                        They have provided the code in such a way that its almost invisible to a naked eye. Only on close examination you will be able to see. I have screenshot attached. The things is they should have been more clear with the code.

                                        I have got my recharge. Hope you would too.

                                        Cheers.
                                        Parle Customer Care's response, Oct 3, 2017
                                        Verified Support
                                        for your information the code is printed in embossing because the ink should not come into contact with the biscuits and one should not have/ consume that harmful ink by any mean..
                                        As there’s no code hiding in the foil nor a scannable QR, don’t the guys feel SHAME?
                                        As it is we like Hide n Seek—wonder why this FRAUD was created ???
                                        Parle Customer Care's response, Oct 3, 2017
                                        Verified Support
                                        Kindly contact our customer care cell for more assistance before reacting anything like this.
                                        Guys, calm down, you guys are not doing it right. What you been doing is trying the promo code inside the Paytm app. If you entered the promo code in the wrong place it will say "Its invalid".
                                        What you really have to do is
                                        1. Go to https://paytmmall.com/hideandseek.
                                        2. There you will have a box to enter the promo code, do it.
                                        3. Click proceed.
                                        4. Congratulations.
                                        Parle Customer Care's response, Oct 3, 2017
                                        Verified Support
                                        Thank you for sending such an awareness and helpful message to all..
                                        Parle Customer Care's response, Aug 16, 2018
                                        Verified Support
                                        offer ended..
                                        same as me...i had purchased guess 5 packets of hide and seek in chandigarh...same problem i am getting...guess this scheme is itself a fraud..
                                        Parle Customer Care's response, Oct 3, 2017
                                        Verified Support
                                        Kindly contact our customer care cell for more assistance before reacting anything like this.
                                        i found the code printed inside (barely visible) but it doesnt work.it is showing invalid
                                        Parle Customer Care's response, Aug 16, 2018
                                        Verified Support
                                        offer ended..
                                        i found the code printed inside (barely visible) but it dient work
                                        Parle Customer Care's response, Aug 16, 2018
                                        Verified Support
                                        offer ended..
                                        Hello,
                                        I bought a parle hide seek packet worth 30 rupees which said that i would get 15 rupees as paytm cash. However after scanning QR code its always giving message like code is not valid or Code can be redeem only once. Didn't expect such cheap and fraud promotional and marketing tactics from such a well established company. They are trying to increase their product sales with false marketing. It isn't about the money, it's more about the customer trust which they are treating with such careless intent.

                                        kindly do contact if some more details required.

                                        Error Message is This Offer can be used for Maximum of 1 time per user.
                                        Parle Customer Care's response, Aug 16, 2018
                                        Verified Support
                                        offer ended..
                                        i have bought 50 rs hide and seek for 25rs cashback . when I open the cover I don't have any code eventhough I strained my eyes and searched I cudnt find any code. why are u people cheating public . when I call to the customer care they cut my call . I did not expect this from a company like parle
                                        Parle Customer Care's response, Aug 16, 2018
                                        Verified Support
                                        offer ended..
                                        parle hide & seek I have bought with 50 rs which was saying 25 rs cashback I should get, but when I scanned the code in paytm mall and gave the code it did not give me any cashback and from next time on wards it's saying the code can be used once per user. From previous complaints I have got the customer care number of parle and I called them in this number[protected]. First time nobody took the call and from next time on wards they intentionally kept the call busy. If you guys don't want to give any response to the customer issue why to share the customer care number ?
                                        Parle Customer Care's response, Aug 16, 2018
                                        Verified Support
                                        offer ended..
                                        Fraud. No I hate parle products. Please don't make us fool. There was no promo code inside the packet. Never gonna buy it again. Better products and companies are there which we can trust. Cheater company. This foolishness is like a slap to the customers... Never expected this..
                                        Parle Customer Care's response, Aug 16, 2018
                                        Verified Support
                                        offer ended..
                                        Promocode using first time and while putting code thier is written promocode is used. Please slove problem not able to use promocode
                                        Parle Customer Care's response, Aug 16, 2018
                                        Verified Support
                                        offer ended..
                                        Brought two packets and code is missing in both packets. Dumb idea to keep it inside where biscuit is touching with the print. Called their customer care [protected] and no response. BAD MARKETING !!
                                        Parle Customer Care's response, Aug 16, 2018
                                        Verified Support
                                        offer ended..
                                        In my case, code was partially vanished while printing !!! .. Full cheating by Hide n Seek partnered with PAYTM ;-(
                                        Parle Customer Care's response, Aug 16, 2018
                                        Verified Support
                                        offer ended..
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