Sir,
On 06/02/2020, i have tried to pay my electricity bill through techprocess payment services, the amount of rs. 10, 001 has been deducted from my account but bill not paid.
Here are the following details of the transaction:
Bank name: union bank of india
Transaction date: 06/02/2020
Transaction amount: rs 10, 001
Techprocess reference id: techprocess/[protected]
You're requested to acknowledge the above.
Regards,
Ravindra
Mar 9, 2020
Complaint marked as Resolved
Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.
Verified Support
Feb 07, 2020
Paynimo / TechProcess Payment Services Customer Care's response Dear Sir,
TPSL ID:[protected]
Bank Reference ID:[protected]
Merchant transaction ID:1455e3c171a50fe033148
The status for the above mentioned transaction was reported as pending at our end as we had not received the response in real time from your bank's end.
Accordingly, as per our standard process, on receipt of the recon file, the said transaction was processed as refund and the refund instruction is sent to your bank on[protected].
As per banker's TAT, the same will be credited to your account within 3 working days.
Regards,
Customer Service,
Ingenico ePayments India Pvt. Ltd.
(formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd)
Amount is 28712.72 rupees.
Have attached the snapshot of the details
[protected]@gmail.com