Hi all, i have availed a short term loan from paymeindia (Tech process) i have done this multiple times. Every month i borrow 10, 000 for a month and repay 11, 000 or 12, 000 accordingly after 30 days. This august on the 1st i saw a debit notification of 16, 900rs on my account from paymeindia (Techprocess) where as the amount i had to repay was 11, 397rs. I raised a ticket with them from the app thinking this to be a miscalculation. I have raised multiple tickets since then. These guys don't even bother to resolve nor respond nor refund. They just close the ticket without even providing a resolution without customers consent. After 8 days there is no resolution nor refund and on top of everything they keep on sending me text messages asking me to repay or else they will report to cibil. And their whatsapp number has the cibil logo (This is mis representation) or fraud. They owe me money and they are threatening me that they will report me to cibil even while they have multiple tickets/ complaints open on the same issue. Is this how these guys normally operate? Cant we seek help to save us from these guys?? Who can help?? Can we proceed legally?? I want to sue them for the mental agony that they have given me. My other payments are delayed as they have my amount with them. Can someone please suggest/ help??
Sep 12, 2019
Complaint marked as Resolved
Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.
Verified Support
Aug 08, 2019
Paynimo / TechProcess Payment Services Customer Care's response Dear Customer,
This is with reference to your below mail, we would request you to share the below given transaction details for us to check the same at our end.
TPSL ID :
Bank Reference ID:
Merchant transaction ID:
Transaction Amount:
Transaction Date:
In case the amount debited from your account, kindly provide us the updated bank statement for the same.
Regards,
Customer Service
Ingenico ePayments India Pvt. Ltd.
(formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd)
Verified Support
Aug 09, 2019
Paynimo / TechProcess Payment Services Customer Care's response Dear Sir/Madam,
We are unable to trace the records on the basis of given details.
Kindly provide us the Techprocess Payment ID or Bank Reference ID to trace the transaction from our end.
Regards,
Customer Service
Ingenico ePayments India Pvt. Ltd.
(formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd)