Paynimo / TechProcess Payment Services Complaints & Reviews

Address: Mumbai City, Maharashtra, 400064

Good day,

I had make a payment of rs 1, 00, 000/- to indiabulls home loans from techprocess payment service via hdfc netbanking on 18th december -2019 at 2.24am

The amount was debited from my bank account but payment did not get updated in indiabulls home loans

My payment reference number is[protected]. I need an immediate response today and get the status updated to my indiabulls home loan account or back my money back to my bank ac

+1 photos

Jan 21, 2020

Complaint marked as Resolved

Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2019

Paynimo / TechProcess Payment Services Customer Care's response Dear Customer,

TPSL ID:[protected]

We have checked the status of the given transaction and found that it is marked as success and the payment for the same has been sent to Indiabulls Housing Finance Ltd on 19/12/2019

With reference to your query regarding your online transaction you are further requested to kindly contact the merchant through whom you have initiated this transaction. The merchant will be able to assist you further with your query.

Ingenico ePayments (formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd) is the payments partner engaged with the merchant for offering payments aggregation services only. The contact details of the merchant customer service desk are available on the merchant website.

Regards,
Customer Service
Ingenico ePayments India Pvt. Ltd.
(formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd)

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Address: 500053

Hi, my name is j prabhu. I made a payment through tech process to muthoot finance gold loan of rupees 3529.00 on 29/11/2019. But the amount is not reflected in my gold loan account. When i contact muthoot finance they are saying that they didn't receive the payment, even after providing them with the reference id they are not able to locate my payment. I'd request you to please get in touch with the muthoot finance and get my payment cleared as they are considering me as a defaulter. My bank transaction id is [protected] from hdfc bank, this is for your reference. Any support in this matter is highly appreciated.

You can contact me anytime on [protected].

Regards,
Prabhu

Dec 17, 2019

Complaint marked as Resolved

not resolved, I have taken another action. that's y I'm checking it resolve .

Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2019

Paynimo / TechProcess Payment Services Customer Care's response Dear Sir,

We are not able to trace any records on the basis of given transaction id.

Please provide us Techprocess transaction id to trace the record at our end.

Regards,
Customer Service Executive
Ingenico ePayments India Pvt. Ltd.
(formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd)

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E

elamparithiv

from Avinashi, Tamil Nadu

Dec 17, 2019

From Account no: [protected]
To : Ecom 00217990 Techprocess payment sermumbai MHIN
Dated on: 09/12/2019
debited amount: Rs.121
payment status: failure
TPSL ID:[protected]
Merchant Reference no:- TBC19TA609167
RE:'Query no.=[protected]
still amount cannot be refunded. please do needful.

muthoot finance gold loan payment - Comment #3608906 - Image #0

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Address: Jenardhanan.C,Sreevalsam, Pathaikkara P.O.,, Malappauram Dist.,Kerala state

Sir,
Date of incident : 12/12/2019 at 22.07 hrs.
Amount of recharge : 1699/-
Techprocess-shp no. :[protected].
My bsnl mobile no. : [protected].
Full description : rs.1699/- debited from my bank account but i have not received any data or message from bsnl portal or refund the amount from techprocess payment services. I request that the amount of rs.1699/- may be credited to my bank account urgently.

Jan 23, 2020

Complaint marked as Resolved

Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

Paynimo / TechProcess Payment Services Customer Care's response Dear Customer,

TPSL ID:[protected]
Bank Reference No: 45125538
Amt: 1699

The above mentioned transaction was unsuccessful, Hence the amount was refunded on[protected] from our end and as per Bank TAT the same will be credited into your account within 7 working days.

Regards,
Customer Service
Ingenico ePayments India Pvt. Ltd.
(formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd)

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Address: 37-302/D, JAGATHGIRI NAGAR, JAGATHGIRI GUTTA, Hyderabad, Andhra Pradesh, 500037

Paynimo has deducted 5578 from my bank account and is not crediting it to the merchant.

I made a transaction of 80, 000 towards the merchant 'ghmc property tax' at 12:45 pm on december 14, 2019.

The amount has been deducted immediately from my account and paynimo is not displaying the confirmation screen.

The customer care is not responding to any phone calls and i'm left in the lurch.

This is not acceptable for a payment gateway. I need immediate resolution to this issue failing which i will take further action.

Prabhakar reddy

Dec 16, 2019

Complaint marked as Resolved

Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.

Dec 14, 2019

Updated by sreejabayyapu Paynimo has deducted 5578 from my bank account and is not crediting it to the merchant.

I made a transaction of 5578 towards the merchant 'GHMC Property Tax' at 12:45 pm on December 14, 2019.

The amount has been deducted immediately from my account and paynimo is not displaying the confirmation screen.

The customer care is not responding to any phone calls and i'm left in the lurch.

This is not acceptable for a payment gateway. I need immediate resolution to this issue failing which i will take further action.

prabhakar reddy

Verified Support

Dec 16, 2019

Paynimo / TechProcess Payment Services Customer Care's response Dear Customer,

This is with reference to your below mail, we would request you to share the below given transaction details for us to check the same at our end.

TPSL ID:
Bank Reference ID:
Merchant transaction ID:
Transaction Amount:
Transaction Date:

In case the amount debited from your account, kindly provide us the updated bank statement for the same.

Regards,
Customer Service
Ingenico ePayments India Pvt. Ltd.
(formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd)

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H

Harshitha sundarvelu

from Mumbai, Maharashtra

Dec 17, 2019

I made a payment to hathway broadband serive in Bangalore on 6/12/19 at 9:28pm through techprocess.Money of 607 got deducted from my account but Hathaway didn't get the amount. Please check the needful and provide a refund as soon as possible.

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S

Samio786

from Mumbai, Maharashtra

Dec 18, 2019

My axis bank account has been debited rs 1000 on 18th Dec 2019 by techprocess without any transaction made be me. This is really unsafe procedure. I have attached the screenshot of my transaction details

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I transferred money to flipkart on 12/12/19, money debited from my bank account but not credited to flipkart. Transaction i'd[protected] through axis internet banking. Bank says transaction is successful. Kindly check and revert back. Debited amount is 28999 rupees. Bank says transaction is successful and money sent to vendor, so kindly do the needful as soon as possible.

Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

Paynimo / TechProcess Payment Services Customer Care's response Dear Sir/Madam,

We are unable to trace the records on the basis of given details.

Kindly provide us the Techprocess Payment ID or Bank Reference ID to trace the transaction from our end.

Regards,
Customer Service
Ingenico ePayments India Pvt. Ltd.
(formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd)
CIN: U74200MH2005PTC192623

Verified Support

Dec 13, 2019

Paynimo / TechProcess Payment Services Customer Care's response Dear Sir/Madam,

TPSL ID:[protected]
Bank Reference ID:[protected]
Merchant transaction ID: PZT[protected]JWSJD01
Transaction Amount: 28999.0
Transaction Date:[protected]

The status for the above mentioned transaction was reported as pending at our end as we had not received the response in real time from customer's bank's end.

Accordingly, as per our standard process, on receipt of the recon file, the said transaction was processed as refund and the refund instruction was sent to the customer's bank on[protected] .

Regards,
Customer Service
Ingenico ePayments India Pvt. Ltd.
(formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd)

Dec 14, 2019

Updated by Leenia PRN[protected]

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Address: Bardhaman, West Bengal, 713212

I have made payment of school fees by txn id : [protected] of rs. 1300. The amount of rs. 1323.00 (With transaction charges) has been deducted from my account, but the same hasn't been credited to the school account.
Please let me know what is the status of my payment, else refund the amount that has been deducted by your payment gateway.

Hope to hear from you very soon..

Thanks,
Kousik bodhak

Jan 13, 2020

Complaint marked as Resolved

Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2019

Paynimo / TechProcess Payment Services Customer Care's response Dear Sir/Madam,

We are unable to trace the records on the basis of given details.

Kindly provide us the Techprocess Payment ID or Bank Reference ID to trace the transaction from our end.

Regards,
Customer Service
Ingenico ePayments India Pvt. Ltd.
(formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd)
CIN: U74200MH2005PTC192623

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I have made a payment of rs.147899.00 to datsun finance wide reference no:[protected] on 26.11.2019. I have not received any acknowledgement for there portal. Could you send me the proof of payment which i have to submit to them. This is a payment towards foreclosure of loan account. The acknowledgement from the portal of datsun finance was not received.
Regards,
Pooja khatter

+1 photos

Jan 2, 2020

Complaint marked as Resolved

Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

Paynimo / TechProcess Payment Services Customer Care's response Dear Sir/Madam,

We are unable to trace the records on the basis of given details.

Kindly provide us the Techprocess Payment ID or Bank Reference ID to trace the transaction from our end.

Regards,
Customer Service

Verified Support

Nov 27, 2019

Paynimo / TechProcess Payment Services Customer Care's response Dear Sir/Madam,

We are unable to trace the records on the basis of given details.

Kindly provide us the Techprocess Payment ID or Bank Reference ID to trace the transaction from our end.

Regards,
Customer Service

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I was purchasing trench coat from myntra through airtel payment wallet. My money deducted bt myntra didn't receive my payment order confirmation pls say this gateway to send my payment to myntra. Soon as soon urgent.
Pls solve my issue. It's very bad happens i neevr expected airtel payment gateway will do these things. Pls solve my issues

See the screenshot

+1 photos

Dec 27, 2019

Complaint marked as Resolved

Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2019

Paynimo / TechProcess Payment Services Customer Care's response Dear Customer,

TPSL ID:[protected]
Bank Reference No: [protected]

The above mentioned transaction was unsuccessful, Hence the amount was refunded on[protected] from our end and as per Bank TAT the same will be credited into your account within 7 working days.

Regards,
Customer Service
Ingenico ePayments India Pvt. Ltd.
(formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd)

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N

Nagaraju Vippa

from Mumbai, Maharashtra

Dec 3, 2019

Good afternoon sir cricket macth tickets booking, amount debit, tickets not confirm, please refund my Amount

airtel payment issues - Comment #3598454 - Image #0

airtel payment issues - Comment #3598454 - Image #1

airtel payment issues - Comment #3598454 - Image #2

airtel payment issues - Comment #3598454 - Image #3

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Address: Building No. 1, 2nd Floor, Mehra Estate, LBS Marg, Vikhroli (West) Mumbai Mumbai City District Maharashtra, Mumbai City, Maharashtra, 400079

Sir/madam,

I try to book a ticket on cleartrip app
On[protected]. I tried 2 times the amount got debited but the ticket not received and there is no refund also untill now.
Here i mention the transaction details which i get through mail.

Inb/[protected]/techprocess solutions ltd. Rs 8783/-

Inb/[protected]/techprocess solutions ltd. Rs 8603/-

Please help the needful.
Thks.

A. Praveen charles,
Madurai.

Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.

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N

Narayan NarasimhaMurthy

from Udupi, Karnataka

Nov 20, 2019

I had initiated Online transaction with Techprocess payment gateway and the transaction was failed and amount did not reach the merchant, but the amount was debited from my account. Please check and reverse the amount debited from my account. Thanks!
please check attached details for the transaction. Thank you.

air ticket amount - not refund - Comment #3589557 - Image #0

air ticket amount - not refund - Comment #3589557 - Image #1

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Address: Madurai, Tamil Nadu, 625006

K. Manickam,
C-64, meenakshi st.
Tirunagar,
Madurai-625006.
Mail id: [protected]@gmail.com
Contact number:[protected]

Dear sirs,
Sub: bsnl recharge paid not gone to bsnl for cell number [protected]
Techprocess ref:[protected]/bsnl prepaid new
Indianbank ref: [protected]/04.11.2019

I paid yesterday (04.11.2019) rs.56/- for data recharge to bsnl thro
Techprocess and indianbank netbanking.

It seems the amount has not gone to bsnl and so the recharge was
Not done.

I want refund of the money.

Thanking you,
Yours,
K. Manickam

Dec 11, 2019

Complaint marked as Resolved

Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2019

Paynimo / TechProcess Payment Services Customer Care's response Dear Customer,

TPSL ID:[protected]
Bank Reference No: [protected]

The above mentioned transaction was unsuccessful, Hence the amount was refunded on[protected] from our end and as per Bank TAT the same will be credited into your account within 7 working days.

Regards,
Customer Service
Ingenico ePayments India Pvt. Ltd.
(formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd)

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Address: Thane, Maharashtra, 401107

Today, i did online payment of mahanagrar gas bill through techprocess gateway where amount got debited from account but didn't receive any receipt copy. Which we usually get while doing online payment. After amount deduction we receive receipt as payment success with transaction number details etc. Which i didn't received for mahanagar gas bill payment. Kindly have more detail for your reference.
Date:[protected]
Client - mahanagar gas
Amount -659

Dec 2, 2019

Complaint marked as Resolved

Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2019

Paynimo / TechProcess Payment Services Customer Care's response Dear Sir/Madam,

We are unable to trace the records on the basis of given details.

Kindly provide us the Techprocess Payment ID or Bank Reference ID to trace the transaction from our end.

Regards,
Customer Service
Ingenico ePayments India Pvt. Ltd.
(formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd)
CIN: U74200MH2005PTC192623

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Hello team

I had make a payment of Rs 5, 00, 000/- to Indiabulls home loans from techprocess payment service via sbi netbanking on 30 th oct-2019 at 21.39 pm..

The amount was debited from my bank account but payment did not get updated in Indiabulls home loans

My payment reference number is IGAHINFFN9. I need an immediate response today and get the status updated to my Indiabulls home loan account or back my money back to my bank acnt immediately..

Plz call me for any clarifications on [protected]

+1 photos

Dec 2, 2019

Complaint marked as Resolved

Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2019

Paynimo / TechProcess Payment Services Customer Care's response Dear Customer,

TPSL ID:[protected]
Bank Reference No: IGAHINFFN9

Kindly note that the status for the above mentioned transaction is marked as success and the payment for the same was sent to the merchant L31775_Indiabulls Housing Finance Ltd Mobile on[protected] and the payment is updated at their end with the ref. no: IB[protected]

Regards,
Customer Service
Ingenico ePayments India Pvt. Ltd.
(formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd)

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V

Veenasavanth

from Paravur, Kerala

Nov 20, 2019

Hello sir, I have tried to pay for Muthoot finance intrest, 2354 and money got deducted from my account but I got msg that paynimo mutual funds have recived payment, I don’t want any mutual funds, I want to refund, please help me out as soon as possible my gold is under auction I have to pay please 🙏

failure of rs 500000 payment to indiabulls home loan through techprocess payment gateway - Comment #3588975 - Image #0

failure of rs 500000 payment to indiabulls home loan through techprocess payment gateway - Comment #3588975 - Image #1

failure of rs 500000 payment to indiabulls home loan through techprocess payment gateway - Comment #3588975 - Image #2

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S

Sharanraj Takkalki

from Mumbai, Maharashtra

Nov 20, 2019

Hi Team,

I have made payment to Muthoot Finance using techprocess online payment... Amount was deducted but transaction was not successful.. Help me in reverting back my money... I did not get any transaction ID

Rs: 15312.50

Screen Shot attached for reference

failure of rs 500000 payment to indiabulls home loan through techprocess payment gateway - Comment #3589175 - Image #0

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A

Ambal civil2017

from Korampallam, Tamil Nadu

Nov 21, 2019

I can't recieve OTP during e payments. my no is [protected]

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Dear team,

I had make payment of rs. 7145/- to cleartrip for my travel tocket, but amount is not credited in cleartrip account but debited from my bank.

Reference number provided by Axis bank[protected]. Message I received Info: INB/[protected]/Techprocess solutions.

Kindly check the transaction and reverse the amount as soon as possible.

Thanks & regards.

Nov 22, 2019

Complaint marked as Resolved

Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.

Verified Support

Oct 22, 2019

Paynimo / TechProcess Payment Services Customer Care's response Dear Sir/Madam,

TPSL ID:[protected]

Bank Reference ID:[protected]
Merchant transaction ID:[protected]
Transaction Amount: 7145.0
Transaction Date:[protected]

The status for the above mentioned transaction was reported as pending at our end as we had not received the response in real time from customer's bank's end.

Accordingly, as per our standard process, on receipt of the recon file, the said transaction was processed as refund and the refund instruction was sent to the customer's bank on[protected] .

Regards,

Customer Service

Ingenico ePayments India Pvt. Ltd.

(formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd)

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I

indiamol

from Noida, Uttar Pradesh

Oct 31, 2019

On 21/10/2019 i was make payment for S.T bus reservation booking, i am booking for 3 seat but my seat was not booking and 500/- deducted from my account, so how to trust on your side after this issue i was facing.
so kindly do something ASAP.

Regards,
Amol
[protected]

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S

swati2021

from Mumbai, Maharashtra

Nov 26, 2019

Hi, I am referring to the transaction worth 195/- which got debited from my account and which is a false transaction as it got cancelled in between and I again had to make a transaction. I want the refund of this amount plz as it is an incorrect transaction.

payment deducted but not credited to cleartrip - Comment #3593429 - Image #0

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I was trying to book air tickets from akbar travels india . I used net banking process for payment on the merchant site. After that payment gateway opens and finally its shows some error.

Rs 11898 was deducted and i contacted merchant and they says that had didn’t received my payment. They had not confirmed my booking. I had forwarded the complaint to bank people and they says that they had make payment to tpsl india.

Please work on my complain fast and release my money back.

Thank you

A/c No.:- [protected]
Bank Name :- kotak mahindra bank

I had attached the photo of error page which appears at the time of payment.

+1 photos

Nov 24, 2019

Complaint marked as Resolved

Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.

Verified Support

Oct 23, 2019

Paynimo / TechProcess Payment Services Customer Care's response Dear Sir/Madam,

We are unable to trace the records on the basis of given details.

Kindly provide us the Techprocess Payment ID or Bank Reference ID to trace the transaction from our end.

Regards,

Customer Service

Ingenico ePayments India Pvt. Ltd.

(formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd)

Verified Support

Oct 23, 2019

Paynimo / TechProcess Payment Services Customer Care's response Dear Sir/Madam,

We are unable to trace the records on the basis of given details.

Kindly provide us the Tech Process Payment ID by coordinating with your bank to trace the transaction from our end.

If the transaction is done through card kindly share first 6 digits and last 4 digits with the exact date of transaction.

Regards,

Customer Service
Ingenico ePayments India Pvt. Ltd.

(formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd)

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Address: Mumbai, Thane, Maharashtra, 401305

Dear team,

I had make payment of rs. 1000/- against muthoot gold loan account no. 2733/mws/916 from axis bank debit card, but amount is not credited in loan account also amount debited.

Reference number. Pur/muthoot finance ltd/[protected] on date 19/10/2019.

Kindly check the transaction and reverse the amount as soon as possible.

Thanks & regards

+1 photos

Nov 24, 2019

Complaint marked as Resolved

Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.

Verified Support

Oct 22, 2019

Paynimo / TechProcess Payment Services Customer Care's response Dear Customer,

We are unable to trace the records on the basis of given details.

Kindly provide us the Techprocess Payment ID or the First six digits and Last four digits of card if payment is done through Debit/Credit card to trace the transaction from our end.

Regards,
Customer Service
Ingenico ePayments India Pvt. Ltd.
(formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd)

Verified Support

Oct 23, 2019

Paynimo / TechProcess Payment Services Customer Care's response Dear Customer,

We are unable to trace the records on the basis of given details.

Kindly provide us the Techprocess Payment ID or the First six digits and Last four digits of card if payment is done through Debit/Credit card to trace the transaction from our end.

Regards,
Customer Service
Ingenico ePayments India Pvt. Ltd.
(formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd)

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Axis Bank Customer Care

from Pune, Maharashtra

Oct 22, 2019

Hi, we request you to visit the following link: https://application.axisbank.co.in/WebForms/axis-support/product/Fraudanddispute...⇄ and raise a dispute. Sorry for the trouble. Regards, Team Axis Bank.

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P

Praveen Tiruwa

from Bulandshahr, Uttar Pradesh

Oct 23, 2019

I was making payment online for my electricity bill of rs 929 on 22/10/2019 but money got deducted from my bank account and there was no reference no, No acknowledgement of payment was generated. I want this to be resolved as early as possible.

amount debited but not credited - Comment #3568486 - Image #0

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C

Cynthia Anthony

from Mumbai, Maharashtra

Nov 5, 2019

Hi Team,

I have not done any transaction from my end with out my intenstion but I now i have to payee amount, Im gonna raise a complaint in consumer court. I have to receive my amount 8, 654 immediately otherwise I file complaint to police station. I have alreadu contacted with bank side to check all the details.

Thanks,
Sunitha

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Hi, on[protected] i paid my semester fees of ₹1011.80 and also amount debited from bank account but fees not paid as payment page occurs with error.. Also i called my bank and they stated they need a mail confirmation from paymino as you didn't received the amount. Please send a mail confirmation

Bank account # * * *4594
Name - jaikumar
Number *993
Mail id - [protected]@gmail.com
Paymino trans id#[protected]

Do respond asap as i tried calling your representative and no response for the call and also i mailed to paymino..

Nov 19, 2019

Complaint marked as Resolved

Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2019

Paynimo / TechProcess Payment Services Customer Care's response Dear Sir/Madam,

TPSL ID:[protected]
Merchant ID: E[protected]
Transaction Amount: 1011.8
Transaction Date:[protected]

On checking our records we found that the above mentioned transaction has failed for which we have neither received the credit nor the online status from the customers bankers.

If the amount has been debited from the customer's account then the same shall be refunded back .

Regards,

Customer Service

Ingenico ePayments India Pvt. Ltd.

(formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd)

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K

kavis durai

from Karaikal, Puducherry

Oct 22, 2019

Sir
On 19.09.2019 i Transferred Rs 784.00 for Bsnl landline bill via Indian bank net banking.That amount was not credited to the beneficeries account.kindly do the needful to credit the same to the concerned bank account.Detalis attached.
[protected] BSNL POSTPAID TRANSFER TO[protected].Please check and confirm

amount debited but not paid. pls refund - Comment #3566867 - Image #0

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Address: Rindasadan, 500018

Hello team

I had make a payment of 59412 rs to muthoot online payment from techprocess payment service via axis netbanking on 11 th oct-2019 after 4 pm..

The amount was debited from my bank account but payment did not get updated in muthoot gold loan..

My payment reference number is[protected].. I need an immediate response today and get the status updated to my gold account or back my money back to my bank acnt immediately..

Plz call me for any clarifications on [protected]

+1 photos

Nov 14, 2019

Complaint marked as Resolved

Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2019

Paynimo / TechProcess Payment Services Customer Care's response Dear Customer,

TPSL ID:[protected]
Bank Reference No:[protected]

The above mentioned transaction was unsuccessful, Hence the amount was refunded on[protected] from our end and as per Bank TAT the same will be credited into your account within 3-5 working days.

Regards,
Customer Service
Ingenico ePayments India Pvt. Ltd.
(formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd)

Verified Support

Oct 14, 2019

Paynimo / TechProcess Payment Services Customer Care's response Dear Sir/Madam,

TPSL ID:[protected]

Bank Reference ID:[protected]
Merchant transaction ID: 20191011T[protected]ae2U763427
Transaction Amount: 59412.98
Transaction Date:[protected]

The above said transaction is failed and the same instruction is sent to your bank on[protected].

As the same was Netbanking Transaction, as per the banks TAT same will be refunded with 3 to 4 working days in your account.

In case it is a Card Transaction, as per the banks TAT same will be credited within 5 to 7 working days in your account.

Regards,
Customer Service

Ingenico ePayments India Pvt. Ltd.

(formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd)

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K

Kosaraju Krishna Chaaitany

from Mumbai, Maharashtra

Oct 14, 2019

Dear sir/mam
This is k krishna chaitanya, i have made pament "14715" on date 30/09/2019 by online for margadarshi chit fund( Ref no 453120) but it was not seccus and i diden't get money and i have paid same amount by online to margadarshi chit fund(Ref no 088017) it was seccus please give reply.
Thank you

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D

Devendra Swain

from Delhi, Delhi

Oct 24, 2019

My self Devendra Kumar swain made payment of rs 4029 amount online through paynimo to my muthoot gold loan account from my hdfc account. Payment is deducted but not deposited in my muthoot gold loan account 00002/MOL/000711, so request you to refund payment to my hdfc account [protected].

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201304

Paynimo has deducted 80, 000 from my bank account and is not crediting it to the merchant.

I made a transaction of 80, 000 towards the merchant 'aditya birla myuniverse' at 10:45 am on october 7, 2019.

The amount has been deducted immediately from my account and paynimo is not displaying the confirmation screen.

The customer care is not responding to any phone calls and i'm left in the lurch.

This is not acceptable for a payment gateway. I need immediate resolution to this issue failing which i will take further action.

Mayank trivedi

Oct 9, 2019

Complaint marked as Resolved

This issue has been resolved.

Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.

Verified Support

Oct 09, 2019

Paynimo / TechProcess Payment Services Customer Care's response Dear Customer,

This is with reference to your below mail, we would request you to share the below given transaction details for us to check the same at our end.

TPSL ID:
Bank Reference ID:
Merchant transaction ID:
Transaction Amount:
Transaction Date:

In case the amount debited from your account, kindly provide us the updated bank statement for the same.

Regards,
Customer Service
Ingenico ePayments India Pvt. Ltd.
(formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd)

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Y

yuvarajcharun

from Mumbai, Maharashtra

Oct 8, 2019

I ordered books via paynimo online money transfer while my money was deducted from my bank account but but not transfer to tntextbook corporation. Total amount is Rs.231. ordered via sbi debit card. The tn textbook corp shows payment not done. I made payment on 27 september 2019. My order number is TBC19TA534288

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N

Nivedha S R

from Madurai, Tamil Nadu

Oct 16, 2019

In my bank account, sum of 1000 rupees getting debitted on particular date..My account is getting debitted every month with 1000 rupees as tech process payment.. I don't know for what reason or for which payment, it has been debitted.. So kindly make me sure for which payment it is debitted every month.

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J

jonia kamda

from Bhavani, Tamil Nadu

Oct 17, 2019

I placed an order in Myntra on October 3rd 2019. I was debited twice for the order. I have contacted them but they said they haven’t received the payment twice. Please look into the matter and refund me my money at the earliest.

amount deducted from account but not being credited by paynimo - Comment #3563796 - Image #0

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P

puneet317536

from Jawad, Madhya Pradesh

Nov 19, 2019

Dear Sir,
today i have deducted 1436 amount in my account ..please share details which type of amount deducted in y account ...
'
" you have made an online payment of INR 436.0 towards TECHPROCESS SOLUTIONS LTD PG "
"You have made an online payment of INR 1000.0 towards TECHPROCESS SOLUTIONS LTD PG "

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Address: Thaleparambil H, Muthuvallur PO, Kondotty via, Malappuram, Kerala, 673638

I, on[protected] i paid my revaluation fees of ₹2033.17 through debit card ending with 0594 on[protected] at 19 : 56 and also amount debited from bank account (Transaction id# s[protected] but fees not paid as payment page occurs with error.. Please refund the amount which was incorrectly debited

Rr no:[protected]
Bank account # * * *3141
Name - muhammed basil
Number *0093
*0068

Please reply for the content as i couldn't find any other option to reach your office..

Nov 4, 2019

Complaint marked as Resolved

Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2019

Paynimo / TechProcess Payment Services Customer Care's response Dear Sir/Madam,

TPSL ID[protected]
Merchant ID- E[protected]
Bank Reference ID- [protected]
Transaction Amount- 2033.17
Transaction Date[protected]

With reference to your below mail, we wish to inform you that the status for the said transaction was reported as success and the payment for the same will be release to the merchant L2089_Madras on[protected] .

Regards,

Customer Service

Ingenico ePayments India Pvt. Ltd.

(formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd)

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Darpan Chokshi

from Indore, Madhya Pradesh

Oct 22, 2019

Please refund as soon as possible transaction was declined

date of transaction : 17/10/2019

amount deducted but fees not paid - Comment #3567242 - Image #0

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Address: Chennai, Tamil Nadu

Hi, on[protected] i paid my semester fees of ₹1011.80 and also amount debited from bank account (Transaction id# s[protected] but fees not paid as payment page occurs with error.. Please refund the amount which was incorrectly debited

Bank account # * * *4594
Name - jaikumar
Number *993

Please reply for the content as i couldn't find any other option to reach your office.

Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.

Oct 01, 2019

Updated by Jai Roman Do refund the incorrect debited amount
Thanks

Verified Support

Oct 03, 2019

Paynimo / TechProcess Payment Services Customer Care's response Dear Sir/Madam,

We are unable to trace the records on the basis of given details.

Kindly provide us the Techprocess Payment ID or Bank Reference ID to trace the transaction from our end.

Regards,

Customer Service
Ingenico ePayments India Pvt. Ltd.

(formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd)

Verified Support

Oct 03, 2019

Paynimo / TechProcess Payment Services Customer Care's response Dear Sir/Madam,

We are unable to trace the records on the basis of given details.

Kindly provide us the Techprocess Payment ID or Bank Reference ID to trace the transaction from our end.

Regards,

Customer Service
Ingenico ePayments India Pvt. Ltd.

(formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd)

Oct 03, 2019

Updated by Jai Roman Bank reference 8299 Ecom madras/mumbai

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J

Jai Roman

from Mumbai, Maharashtra

Oct 1, 2019

Please refund the amt to the debited bank itself, as I paid my fees in different online source. Pls don't send the money to university..

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A

Ashok Gadde

from Mumbai, Maharashtra

Oct 16, 2019

Transaction is not cleared to my concern beneficiary...

Paynimo / TechProcess Payment Services Complaints & Reviews

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