[Resolved] Paynimo / Techprocess Payment Services — I'm complaining about a transaction made through your gateway on bsnl payment portal that failed | |||||
As mentioned above I made a transaction on BSNL payment portal to pay my landline bill through your gateway on 14 July at 7:25 pm of 812 rupees through my RuPay debit card, but the transaction failed due to some technical glitch and an error page appeared with this message - "Please check and verify if the amount has been debited by your bank.If the debit has happened the actual final status of your transaction will be confirmed back to your merchant on the next working day.You can check with the merchant on the same after that period." It has been two days now and no refund has been done by any source. I'm looking forward to get my complaint resolved and getting refund from the responsible source. For future reference, contact my email address- [protected]@gmail.com. Was this information helpful? | |||||
Jul 22, 2018 Complaint marked as Resolved The bank account has been credited with the transaction amount on 22 July at 12:18 pm. Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint. Verified Support Jul 18, 2018 Paynimo / TechProcess Payment Services Customer Care's response Dear Customer, Kindly provide us the first 6 digits and last 4 digits of the debit card to trace the transaction Regards, Customer Service Techprocess Payment Services Ltd Verified Support Jul 23, 2018 Paynimo / TechProcess Payment Services Customer Care's response Dear Customer, Greetings of the Day! This is with reference to your below mail for payment not updated towards TPSL ID:[protected] BANK REFERENCE NO:- [protected] We would like to inform you that on the basis of the given details we have checked and found that the status for the same was reported as pending at our end as we had not received the response in real time from bank's end. Accordingly, as per the standard process, on receipt of the recon file, the said transaction was processed as refund and the refund instruction was sent to your bank on[protected] You are therefore requested to kindly check your bank account statement to confirm the credit receipt or contact your bank in case you have not received any reversal into your account. Regards, Customer Servic Techprocess Payment Services Ltd Jul 23, 2018 Updated by Neharika Chauhan @techprocess The same issue has arised again today when I tried to pay the bill amount with same card details as given above and the transaction failed with the same error message and the amount got debited from my bank account. I have attached the screenshot along. The transaction was made at 19:08 pm today i.e. 23 july | |||||
 5 Comments | |||||
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Hi, sorry for the inconvenience. Please DM us your registered contact number. We are here to help! Regards, Team Axis Bank.
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I have done the payment of RS.5750, from Canarabank to Medical Council of Examination the payment show as error, and I Tried again then again showing as error, But two times Payment has deducted from my account, i want how to know the status of my fund, where the fund will be, Please help
My cont No.
[protected]
Selvam
My cont No.
[protected]
Selvam
REF:-
AXIS BANK A/C NO:-[protected].
TRANSACTION DETAIL:- E COM PUR/MOTO/TPSL/Mumbai/160718/20:56.
My name is avinash maruti galande.I did a payment for ION INTERNET on monday 16 july 2018, 8:56pm.The money has been debited from account and transaction failed. I've not received the refund till now.
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AXIS BANK A/C NO:-[protected].
TRANSACTION DETAIL:- E COM PUR/MOTO/TPSL/Mumbai/160718/20:56.
My name is avinash maruti galande.I did a payment for ION INTERNET on monday 16 july 2018, 8:56pm.The money has been debited from account and transaction failed. I've not received the refund till now.
tysm
My name is Vishal. I did a fee payment (Rs. 750/-) for SBI INTERNET BANKING on 06 MARCH 2019, 7:47 PM. The money has been debited from my account and transaction failed. I've not received the refund till now.
Details are :-
JEE BED APPLICATION
TRANSITION DATE[protected]
TIME 07:47 PM
AMOUNT 750/-
Attached Screenshot
Details are :-
JEE BED APPLICATION
TRANSITION DATE[protected]
TIME 07:47 PM
AMOUNT 750/-
Attached Screenshot
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