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PaySense Complaints & Reviews

1.3
Updated: Jul 14, 2025
Complaints 584
Resolved
137
Unresolved
447
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PaySense reviews & complaints page 5

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M
Muirin
Oct 13, 2022
Resolved
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Resolved

This is my second time i took loan from paysense.i used to make timely payment before but this time I couldn't make my payment on time so they are threatening me to keep money ready will send there people in my home and been continuosly sending text evry second. In 10 mint I received more than 100+ sms. This my first time I am facing such issues and harassment. No other company ever does this kind of behaviour
Nov 16, 2022
Complaint marked as Resolved 
PaySense customer support has been notified about the posted complaint.
Verified Support
Oct 15, 2022
PaySense Customer Care's response
Hi Muirin,

Greetings from PaySense!

Apologies for the inconvenience caused to you.

We are unable to find your details here. We request you to help us with your registered email address or loan id for further assistance, or you may also write at [protected]@gopaysense.com for any assistance.

Regards,
Team PaySense
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    V
    varmstro
    Oct 10, 2022
    Resolved
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    Resolved

    I have not applied for any loan from PaySense. This company has made an unauthorized hard inquiry of my credit score
    Nov 15, 2022
    Complaint marked as Resolved 
    PaySense customer support has been notified about the posted complaint.
    Verified Support
    Oct 15, 2022
    PaySense Customer Care's response
    Dear Varmstro,

    Greetings from PaySense!

    Apologies for the inconvenience caused to you.

    We are unable to find your details here. We request you to help us with your registered email address or loan id for further assistance, or you may also write at [protected]@gopaysense.com for any assistance.

    Regards,
    Team PaySense
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      J
      Jatin0923
      Oct 8, 2022
      Resolved
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      Resolved

      I got my LOAN amount approves i got the sanction letter too all the process has been done...they told me thaat amount will be CREDited within 12 hours but thats just a ###..
      Oct 18, 2022
      Complaint marked as Resolved 
      Done
      PaySense customer support has been notified about the posted complaint.
      Verified Support
      Oct 15, 2022
      PaySense Customer Care's response
      Dear Jatin,

      Greetings from PaySense!

      Apologies for the inconvenience caused to you.

      We are unable to find your details here. We request you to help us with your registered email address or loan id for further assistance, or you may also write at [protected]@gopaysense.com for any assistance.

      Regards,
      Team PaySense
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        R
        Rashmitha s acharya
        Sep 28, 2022
        Resolved
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        Resolved

        Without knowing me they are charged for late payment charges and from collection team nothing said about late payment.. i need waiver for LPC.. I'm not going to pay single rupees. Full amount lpc should be waived off.. and i alredy paid all emi.. i need a justice for this...
        Oct 31, 2022
        Complaint marked as Resolved 
        PaySense customer support has been notified about the posted complaint.
        Verified Support
        Sep 30, 2022
        PaySense Customer Care's response
        Hi Rashmitha S Acharya,

        Greetings from PaySense!

        Apologies for the inconvenience caused to you.

        As checked your query is addressed. In case any further assistance is required then we request you to write us at [protected]@gopaysense.com for any assistance.

        Regards,
        Team PaySense
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          V
          vstrajan
          Sep 28, 2022
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          I have taken a loan from paysense and I have been paying my emi regularing expect for the last three months due to some personal issues.

          I have requested and shared the mobile no who have called my friends and family. But no response and people have been still calling.

          I spoke to Mr Sanjeev (Paysense), He told that they got the numbers to whom I have speaking.

          So this is clear case of hacking my mobile. I want immediate action against paysense
          PaySense customer support has been notified about the posted complaint.
          Verified Support
          Sep 29, 2022
          PaySense Customer Care's response
          Dear Vstrajan,

          Greetings from PaySense!

          Apologies for the inconvenience caused to you.

          We are unable to find your details here. We request you to help us with your registered email address or loan id for further assistance, or you may also write at [protected]@gopaysense.com for any assistance.

          Regards,
          Team PaySense
          Sep 29, 2022
          Updated by vstrajan
          [protected]@gmail.com
          My email id:[protected]@gmail.com
          Dear Customer,

          Greetings from PaySense!

          Apologies for the inconvenience caused to you.

          We are unable to find your details here. We request you help us with your registered email address or loan id for further assistance, or you may also write us at [protected]@gopaysense.com for any assistance.

          Regards,
          Team PaySense
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            S
            Shashisr
            Sep 21, 2022
            Resolved
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            Resolved

            Repeatedly they call in my contact numbers, they put more interest, they disturbing others and talk rashly, who gave access to my contact number, they don't know English, they don't give time to clear the amount, they call to my company I lost my reputation, more irritating people, they torture
            Oct 24, 2022
            Complaint marked as Resolved 
            PaySense customer support has been notified about the posted complaint.
            Verified Support
            Sep 23, 2022
            PaySense Customer Care's response
            Dear Shashisr,

            Greetings from PaySense!

            Apologies for the inconvenience caused to you.

            We are unable to find your details here. We request you to help us with your registered email address or loan id for further assistance, or you may also write at [protected]@gopaysense.com for any assistance.

            Regards,
            Team PaySense
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              S
              Shashisr
              Sep 21, 2022
              Resolved
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              Resolved

              They don't have common sense, they call everyone in my contact who give access to them, they talk in Hindi only they don't know English, so irritating and they scolding
              Oct 24, 2022
              Complaint marked as Resolved 
              PaySense customer support has been notified about the posted complaint.
              Verified Support
              Sep 23, 2022
              PaySense Customer Care's response
              Dear Shashisr,

              Greetings from PaySense!

              Apologies for the inconvenience caused to you.

              We are unable to find your details here. We request you to help us with your registered email address or loan id for further assistance, or you may also write at [protected]@gopaysense.com for any assistance.

              Regards,
              Team PaySense
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                A
                Ambaji Suryavanshi
                Sep 19, 2022
                Resolved
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                Resolved

                Address: Dapodi, Pune- 411012

                Some people are calling my family contacts and harassing with a vulgar language. I have cleared all my EMIs and was informed to the paysense team in writte emails . but still they are keep on calling to everyone on my contact list. This is so unprofessional . It is very disappointed to hear such calls with vulgarity. How can I remove my contacts access from Paysense...
                I have made Police complaint also

                Please close my account and give me NOC ASAP
                Oct 24, 2022
                Complaint marked as Resolved 
                PaySense customer support has been notified about the posted complaint.
                Verified Support
                Sep 23, 2022
                PaySense Customer Care's response
                Dear Ambaji Suryavanshi,

                Greetings from PaySense!

                Apologies for the inconvenience caused to you.

                We are unable to find your details here. We request you to help us with your registered email address or loan id for further assistance, or you may also write at [protected]@gopaysense.com for any assistance.

                Regards,
                Team PaySense
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                  A
                  afshaa1990
                  Aug 25, 2022
                  Resolved
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                  Resolved

                  Some people are calling my family contacts and harassing with a vulgar language. I have missed only 1 emi and was informed to the paysense team that it will be done on 25th but still they are keep on calling to everyone on my contact list. This is so unprofessional even bank gives some levie time to clear the emi within the same month. It is very disappointed to hear such calls with vulgarity. How can I remove my contacts access from Paysense. Please help and advise
                  Oct 4, 2022
                  Complaint marked as Resolved 
                  PaySense customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 02, 2022
                  PaySense Customer Care's response
                  Hi Afsha,

                  Greetings from PaySense!

                  Apologies for the inconvenience caused to you.

                  We are unable to find your details here. We request you to help us with your registered email address or loan id for further assistance, or you may also write at [protected]@gopaysense.com for any assistance.

                  Regards,
                  Team PaySense
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                    S
                    Sirisha Dara
                    Aug 20, 2022
                    Resolved
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                    Resolved

                    I took LOAN on December 2021 I paid the emi for all month. This month was delay because salary reasons and is not yet over. But these ### HACKed my phone, took all CONTACTs and called to them. Insulted me before everyone. If this is going to continue I will commit suicide. Before that I will write a email, letter to commissioner and CYBER CRIME stated that the reason for my suicide is Pay sense team. See we will pay the amount. We didn't run away. Because of these works I got depressed and my entire family was insulted.
                    Aug 23, 2022
                    Complaint marked as Resolved 
                    [email protected] Your complaint has been forwarded to PaySense Services India Pvt Ltd customer service. You should receive a reply from the company representatives within several days. Thank you
                    PaySense customer support has been notified about the posted complaint.
                    Aug 21, 2022
                    Updated by Sirisha Dara
                    Thank you for accepting my complaint and i hope its resolve early as possible
                    Verified Support
                    Aug 25, 2022
                    PaySense Customer Care's response
                    Hi Sirisha,

                    Greetings from PaySense!

                    Apologies for the inconvenience caused to you.

                    We are unable to find your details here. We request you to help us with your registered email address or loan id for further assistance, or you may also write at [protected]@gopaysense.com for any assistance.

                    Regards,
                    Team PaySense
                    thanks for supporting and help
                    Helpful
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                      T
                      tushar74
                      Aug 15, 2022
                      Resolved
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                      Resolved

                      I am getting automated spam calls for a loan everyday multiple times. I dont need any loan then also it comes again and again. Please stop it.
                      Sep 22, 2022
                      Complaint marked as Resolved 
                      PaySense customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 22, 2022
                      PaySense Customer Care's response
                      Hi Tushar,

                      Greetings from PaySense.

                      Apologies for the delay in response & the inconvenience caused to you. We were unable to revert you due to some technical issue.

                      We are unable to find your details. We request you to share your details at [protected]@gopaysense.com to update your number under DND.

                      Regards,
                      Team PaySense
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                        K
                        Kakkanda88
                        from Karnal, Haryana
                        Aug 14, 2022
                        Resolved
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                        Resolved

                        Dear Sir/Madam,

                        It is annoying to receive a call from Paysense in association with kredit bee continuously to avail loan. Since i am not interested in taking any loan from paysense or kredit bees, please do not call me on my number [protected].

                        I havent registered anywhere. But still i am getting call.
                        Sep 22, 2022
                        Complaint marked as Resolved 
                        PaySense customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 22, 2022
                        PaySense Customer Care's response
                        Dear Customer,

                        Greetings from PaySense.

                        Apologies for the delay in response & the inconvenience caused to you. We were unable to revert you due to some technical issue.

                        We would like to inform you that the number which you have provided is shown as protected here & therefore we are unable to view your number. We request you to share your details at [protected]@gopaysense.com to update your number under DND.

                        Regards,
                        Team PaySense
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                          U
                          Ummearshiya
                          from Bengaluru, Karnataka
                          Aug 12, 2022
                          Resolved
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                          Resolved

                          There was one agent who called me when I was looking for a personal
                          Loan and he tried to apply through Paysense and since I didn’t like it I asked him to cancel my application so he did.
                          After that day so it’s been more than 3 months and not a day has gone by where I don’t get calls or messages from them. They keep calling me every single day no time. Nothing. They call me so many times in a day and I can’t tell you how tired I am with all this I’m just so tired of this calls. And their messages. Can u please resolve my issue As soon as possible.
                          Sep 22, 2022
                          Complaint marked as Resolved 
                          PaySense customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 22, 2022
                          PaySense Customer Care's response
                          Hi Ummearshiya,

                          Greetings from PaySense!

                          Apologies for the delay in response & the inconvenience caused to you. We were unable to revert you due to some technical issue.

                          We request you to share your details at [protected]@gopaysense.com to update your number under DND.

                          Regards,
                          Team PaySense
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                            V
                            venkateshan pachappa
                            Aug 7, 2022
                            Resolved
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                            Resolved

                            Hi

                            Took loan of around 180000 and paid 14 EMI and thought here interest rate is high so planned to foreclose and requested foreclosure amount on July 10 and July 11 itself paid money and debited successful and mailed to paysense regarding payment with attached screenshot of bank withdrawal and requested for NOC, and I was keep on follow on mails but no response from paysense.

                            Suddenly on August 5 they called and telling payment done on July 11 showing as payment failed in our system, i said money successfully debited from my side please check correctly from your side.

                            Also it's already 25 days over paysense to tell payment failed to customer and I asked screenshot of failed payment they are not ready to show.

                            Next day went to bank to know about this bank manager telling money successfully credited to paysense then he said to ask bank statement from paysense to verify where amount has gone or not, i requesting these frauds they not ready to send anything, and telling request chargeback money from bank.

                            If money sended to wrong person so we can request chargeback, credited correctly to these frauds only here y chargeback concept comes.

                            Bank manager told clearly without their statement I can't do anything.
                            Sep 22, 2022
                            Complaint marked as Resolved 
                            PaySense customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 22, 2022
                            PaySense Customer Care's response
                            Hi Venkateshan,

                            Greetings from PaySense!

                            Apologies for the delay in response & the inconvenience caused to you. We were unable to revert you due to some technical issue.

                            We are unable to find your details here. We request you to help us with your registered email address or loan id for further assistance, or you may also write at [protected]@gopaysense.com for any assistance.

                            Regards,
                            Team PaySense
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                              D
                              David_123
                              Aug 5, 2022
                              Resolved
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                              Resolved

                              Hi this is bharath my loan number is IDFC 78823779 . I wanted to forclose my loan amount please process it asap.
                              Sep 22, 2022
                              Complaint marked as Resolved 
                              PaySense customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 22, 2022
                              PaySense Customer Care's response
                              Hi Bharath,

                              Greetings from PaySense!

                              Apologies for the delay in response & the inconvenience caused to you. We were unable to revert you due to some technical issue.

                              We wish to inform you that our concerned team has contacted you & the query has been addressed.

                              Regards,
                              Team PaySense
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                                P
                                Payalseahorse
                                Jul 31, 2022
                                Resolved
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                                Resolved

                                Paysense recovery agents have been harassing me n people who arein my contact and I don't even know them. They are calling old parents and abusing them. They have crossed every limit. Saurabh patil,[protected] priya Singh,[protected],[protected]
                                Sep 22, 2022
                                Complaint marked as Resolved 
                                PaySense customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 22, 2022
                                PaySense Customer Care's response
                                Hi Payal,

                                Greetings from PaySense!

                                Apologies for the delay in response & the inconvenience caused to you. We were unable to revert you due to some technical issue.

                                We are unable to find your details here. We request you to help us with your registered email address or loan id for further assistance, or you may also write at [protected]@gopaysense.com for any assistance.

                                Regards,
                                Team PaySense
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                                  M
                                  M Mukhtar
                                  Jul 28, 2022
                                  Resolved
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                                  Resolved

                                  Address: Bangalore

                                  Recovery people use me my Call list and contact my relatives, friends and my clients
                                  Sep 22, 2022
                                  Complaint marked as Resolved 
                                  PaySense customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 22, 2022
                                  PaySense Customer Care's response
                                  Hi Mukhtar,

                                  Greetings from PaySense!

                                  Apologies for the delay in response & the inconvenience caused to you. We were unable to revert you due to some technical issue.

                                  We wish to inform you that our concerned team has contacted you & the query has been addressed.

                                  Regards,
                                  Team PaySense
                                  Helpful
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                                    H
                                    Her Deep
                                    Jul 15, 2022
                                    Resolved
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                                    Resolved

                                    Address: Jaipur

                                    My Name is Deepak i have applied for a topup loan every thing has been completed app shows your amount has been disbursed for last 3 days from 12 July but the amount has not been credited to my account yet I have mailed several times to them and visited for last two days they are saying it will be disbursed today it will be disbursed today. When my amount will be disbursed i am in need of money.
                                    Disburse my amount as soon as possible today itself.
                                    Aug 16, 2022
                                    Complaint marked as Resolved 
                                    PaySense customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 16, 2022
                                    PaySense Customer Care's response
                                    Hi Deepak,

                                    Greetings from PaySense!

                                    Apologies for the inconvenience caused to you.

                                    We are unable to find your details here. We request you to help us with your registered email address or loan id for further assistance, or you may also write at [protected]@gopaysense.com for any assistance.

                                    Regards,
                                    Team PaySense
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                                      S
                                      ShantanuMNeogi
                                      from Bidhannagar, West Bengal
                                      Jul 14, 2022
                                      Resolved
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                                      Resolved

                                      Address: Mumbai

                                      Paysense is a fraud company and I am moving to court. I already paid the foreclosure amount on 14th April but they still deduct EMIs and did not close my loan. They asked me to raise a chargeback with my bank which I did but the payment aggregator payU informed that the payment was already credited to paysense on 16th April. Paysense lied to me and charging me interest. I will move to the court and I need fair compensation. I do not know where my money is!
                                      May 12, 2023
                                      Complaint marked as Resolved 
                                      PaySense customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 16, 2022
                                      PaySense Customer Care's response
                                      Hi Shantanu,

                                      Greetings from PaySense!

                                      Apologies for the inconvenience caused to you.

                                      We wish to inform you that our concerned team has contacted you & the query has been addressed.

                                      Regards,
                                      Team PaySense
                                      Jul 17, 2022
                                      Updated by ShantanuMNeogi
                                      No the query has not been addressed. Your concerned team is asking for more and more time. You should understand the gravity of the situation and escalate this to the seniors. If I don't receive the refund or get to know the exact status of my money, I can ask about the same in Twitter tagging your CEO. Stop risking your goodwill and solve this issue right now. Enough chaos has been created since 3 months. I have been misguided and made to visit places to places for a simple refund. Stop fooling around with your fancy terms and solve this right now. This is entirely your fault and I have been very patient with everything until recently.
                                      Verified Support
                                      May 12, 2023
                                      PaySense Customer Care's response
                                      Dear Customer,

                                      Greetings from PaySense!

                                      Apologies for the inconvenience caused to you.

                                      We are unable to find your details here. We request you help us with your registered email address or loan id for further assistance, or you may also write us at [protected]@gopaysense.com for any assistance.

                                      Regards,
                                      Team PaySense
                                      Hi bro,

                                      Same thing now doing on me too loan foreclosed on July 11 only and now on August 5 they telling payment failed it's showing and putting mail as request as chargeback.

                                      I have proof of payments and all.

                                      My bank manager told clearly amount credited to paysense and manager told to ask bank statement from paysense but this fraud ds not providing anything.
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                                        G
                                        Gurjeet21
                                        Jul 11, 2022
                                        Resolved
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                                        Resolved

                                        My mobile number is [protected]
                                        I want to cancel my given loan. Please let me know the procedure
                                        Aug 14, 2022
                                        Complaint marked as Resolved 
                                        PaySense customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jul 13, 2022
                                        PaySense Customer Care's response
                                        Hi Gurjeet,

                                        Greetings from PaySense!

                                        Apologies for the inconvenience caused to you.

                                        We have forwarded your details to the concerned team & they will get in touch with you within 24 working hours.

                                        Regards,
                                        Team PaySense
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