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PaySense Complaints & Reviews

1.3
Updated: Jul 14, 2025
Complaints 582
Resolved
137
Unresolved
445
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PaySense reviews & complaints page 7

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S
Srinath Siddi
Apr 9, 2022
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I have got an approval for the loan of Rs.3, 41, 000 & all the kyc procedure has been done on march 31st, They told the loan amount will get credited into the bank account with 48 working hrs but its been more than 7 days since the loan disbursement not yet happened If they don’t have proper loan amount why they gave the approval???

I have been mailing everyday today about the loan disbursement and nothing happened and there is no proper response from them since they don’t have any phone number to contact them, i need to know wether I’m going to get my loan or not at the earliest since I have made several commitment on the loan
PaySense customer support has been notified about the posted complaint.
Verified Support
Apr 10, 2022
PaySense Customer Care's response
Hi Srinath,

Greetings from PaySense!

Apologies for the inconvenience caused to you.

We have forwarded your details to the concerned team & they will get in touch with you within 24 working hours.

Regards,
Team PaySense
Apr 12, 2022
Updated by Srinath Siddi
Non one has apporached till today regarding the issue and I didn’t get the loan amount as well even after the approval
Apr 19, 2022
Updated by Srinath Siddi
I been waiting for the reply and money disbursement for the approved loan into the account, Till now the issue not yet solved its been more than 18days the amount got approved but nothing has been deposited into the account and again some one called they told there is problem in downloading xml sever error of aadhar card, again they sent some one for the physical kyc verification of aadhar and pan, , everything completed successfully but still
There is no amount approved loan disbursed, i dont know whether im going to get my loan or not
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    R
    Rudrani Kanjilal
    Apr 5, 2022
    Resolved
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    Resolved

    Harassment on calls even after making payment

    With great disappointment this is to inform you that I have been badly harassed by one of yoir representative Mr Amutharaj Murugesan who tried to imply that I have not made payment and forcefully asked to make the payment once more. I had delayed to make the payment for Feb based on some financial emergency. Instead on making the payment on 5th Feb 2022 I had made the payment on 1st March 2022 with penalty fee for making late payment. Additionally...
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    T
    Tarun Kumar0204
    Mar 31, 2022
    Resolved
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    Resolved

    Recovery agents are continuously harassing and torturing me for payment. They are continuously threatening me. Now they started harassing my family members and contacts also.
    +1 photos
    May 5, 2022
    Complaint marked as Resolved 
    PaySense customer support has been notified about the posted complaint.
    Verified Support
    Apr 01, 2022
    PaySense Customer Care's response
    Hi Tarun,

    Greetings from PaySense!

    Apologies for the inconvenience caused to you.

    We have forwarded your details to the concerned team & they will get in touch with you within 24 working hours.

    Regards,
    Team PaySense
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      G
      Gopalakrishna Gangisetty
      Mar 28, 2022
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      "Rating is Zero." It is not about the NOC query, and my main worry is that the people that work for Paysense lack basic knowledge and courtesy when dealing with consumers. Paysense services have left me unhappy. No reasonable responses, utter reckless behavior, and we had to contact several times to pay the whole amount and close the loan. In my case, there were delays on your end and no response from Paysense, and the next day, Paysense staff responded after phoning several times and charged additional interest.
      I consented to take the loan from Paysense, and that does not imply we are servants to the individuals who work there; we surely owe self-respect, and we have self-respect.
      PaySense customer support has been notified about the posted complaint.
      Hi Gopalakrishna,

      Greetings from PaySense!

      Apologies for the inconvenience caused to you.

      We have forwarded your details to the concerned team & they will get in touch with you within 24 working hours.

      Regards,
      Team PaySense
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        M
        Mangala Divakara
        Mar 19, 2022
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        Address: Koramangala

        This to here to bring to your notice that, an online application paysense (Loan application) has given me loan, regularly i use to pay all my emi on time but this month, i haven't paid due to some problem, i requested them for some time, but they hacked my phone and steal all personal contacts from my phone and they called each and every family member and they tortured them with out any un relative aspect and they are not responsible for any payment, they call'd brother, sisters uncles, aunty and almost more than 50 members in family, this made me shame and loss of prestigious self respect and lots of human humiliation with their unprofessional language and information,
        Really felt to commit suicide as lost my nature in front of all family members, they called and tortured each and every one of my family, this is so criminal activity done as stealed and hacked all my phone. Requesting you to please help me
        PaySense customer support has been notified about the posted complaint.
        Mar 19, 2022
        Updated by Mangala Divakara
        This to here to bring to your notice that, an online application paysense (Loan application) has given me loan, regularly i use to pay all my emi on time but this month, i haven't paid due to some problem, i requested them for some time, but they hacked my phone and steal all personal contacts from my phone and they called each and every family member and they tortured them with out any un relative aspect and they are not responsible for any payment, they call'd brother, sisters uncles, aunty and almost more than 50 members in family, this made me shame and loss of prestigious self respect and lots of human humiliation with their unprofessional language and information,
        Really felt to commit suicide as lost my nature in front of all family members, they called and tortured each and every one of my family, this is so criminal activity done as stealed and hacked all my phone. Requesting you to please help me
        Verified Support
        Mar 20, 2022
        PaySense Customer Care's response
        Hi Mangala,

        Greetings from PaySense!

        Apologies for the inconvenience caused to you.

        We have forwarded your details to the concerned team & they will get in touch with you within 24 working hours.

        Regards,
        Team PaySense
        Mar 26, 2022
        Updated by Mangala Divakara
        Dear Team,
        Thank u for ur quick response.

        As i promise I ll start paying after 2 months with out fail

        Till den please avoid calls and visit.

        Thanks
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          M
          Mangala Divakara
          Mar 19, 2022
          Resolved
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          Resolved

          Address: 7 cross venkatapura, Behind Indira canteen

          Dear Team,

          Please avoid calls to my contact ...

          Requesting you to don't call.

          If I m cheater I won't pay na ... 3 months back only I paid 2:emi.

          I ll pay next 2 month.

          I try to clear all the dues otherwise won't emi I ll start paying one by one emi.

          Till the please Don't allow to call.
          Apr 20, 2022
          Complaint marked as Resolved 
          PaySense customer support has been notified about the posted complaint.
          Mar 19, 2022
          Updated by Mangala Divakara
          Please avoid calls to my contact ...

          Requesting you to don't call.

          If I m cheater I won't pay na ... 3 months back only I paid 2:emi.

          I ll pay next 2 month.

          I try to clear all the dues otherwise won't emi I ll start paying one by one emi.

          Till the please Don't allow to call
          Verified Support
          Mar 20, 2022
          PaySense Customer Care's response
          Hi Mangala,

          Greetings from PaySense!

          Apologies for the inconvenience caused to you.

          We are unable to find your details here. We request you to help us with your registered email address or loan id for further assistance or you may also write at [protected]@gopaysense.com for any assistance.

          Regards,
          Team PaySense
          Mar 20, 2022
          Updated by Mangala Divakara
          Mobile [protected]
          I'd - [protected]@gmail.com

          Dear team,

          Kindly help I need 3 months time as i m in critical situation.

          I won't cheat definitely I ll clear all the dues

          Don't spoil the image please
          Verified Support
          Mar 20, 2022
          PaySense Customer Care's response
          Hi Mangala,

          Greetings from PaySense!

          Apologies for the inconvenience caused to you.

          We have forwarded your details to the concerned team & they will get in touch with you within 24 working hours.

          Regards,
          Team PaySense
          Mar 20, 2022
          Updated by Mangala Divakara
          Please update the same.
          Verified Support
          Mar 20, 2022
          PaySense Customer Care's response
          Hi Mangala,

          Greetings from PaySense!

          Apologies for the inconvenience caused to you.

          We have forwarded your details to the concerned team & they will get in touch with you within 24 working hours.

          Regards,
          Team PaySense
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            P
            PPreethi
            from Bengaluru, Karnataka
            Mar 14, 2022
            Resolved
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            Resolved

            Address: Jaivilla Dev Shakti 49 Tilak Road, Navyug Colony, Santacruz West, Mumbai, 400054 Maharashtra, India

            I was trying to close the loan (foreclosure) through Demand Draft Or through check, but the executive is denying to share me the loan provider details.

            There was no customer care number to contact and raised a request emails continuously whereas there is no response which is affecting the delay in process and burdening the day wise interest.

            Hence, Kindly help me in resolving this issue and guide me to close the loan immediately.
            Apr 20, 2022
            Complaint marked as Resolved 
            PaySense customer support has been notified about the posted complaint.
            Verified Support
            Mar 16, 2022
            PaySense Customer Care's response
            Hi Preethi,

            Greetings from PaySense!

            Apologies for the inconvenience caused to you.

            We are unable to find your details here. We request you to help us with your registered email address or loan id for further assistance or you may also write at [protected]@gopaysense.com for any assistance.

            Regards,
            Team PaySense
            Mar 16, 2022
            Updated by PPreethi
            [protected]@gmail.com
            Verified Support
            Mar 20, 2022
            PaySense Customer Care's response
            Hi Preethi,

            Greetings from PaySense!

            Apologies for the inconvenience caused to you.

            We wish to inform you that our concerned team has contacted you & the query has been addressed.

            Regards,
            Team PaySense
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              D
              dwivedi16
              from Delhi, Delhi
              Mar 14, 2022
              Resolved
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              Resolved

              Address: 8th Floor, Empresa building, 2nd Rd, Ram Krishna Nagar, Khar West, Mumbai, Maharashtra 400052
              Website: paysense

              I have taken a loan from paysense. And i have given 9 emi in the time of covid but they charges extra amount in my emi of rs 2000 and telling me that this is the interest of monotorium which the RBI has guided at the time of covid.Everyone has hardearned money why should i pay extra when my emi is 9800 and they have charged it upto 11000.And not only this they are harassing my in laws and relatives by using abusive language.What kind of policy is that i have taken the loan company should only call me not my family.If any kind of mishappening occurred in my family due to their harassment i will filled a complain in the police against paysense. i have all the facts and figures related to my emi.
              So stop calling my relatives and family.
              Apr 15, 2022
              Complaint marked as Resolved 
              PaySense customer support has been notified about the posted complaint.
              Verified Support
              Mar 15, 2022
              PaySense Customer Care's response
              Dear Customer,

              Greetings from PaySense!

              Apologies for the inconvenience caused to you.

              We are unable to find your details here. We request you to help us with your registered email address or loan id for further assistance or you may also write at [protected]@gopaysense.com for any assistance.

              Regards,
              Team PaySense
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                N
                Nimeshk
                Mar 13, 2022
                Resolved
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                Resolved

                Address: Jaivilla Dev Shakti 49 Tilak Road, Navyug Colony, Santacruz West Mumbai Mumbai City District Maharashtra India 400054

                Hello there,

                I'm not sure whom provided my mobile number as I'm recieving paysense ### calls everyday.
                I don't need any LOAN or support at all.
                Just stop this type of calls on below number now.

                Mobile number:[protected]

                From: Dinesh kumar
                Apr 15, 2022
                Complaint marked as Resolved 
                PaySense customer support has been notified about the posted complaint.
                Verified Support
                Mar 15, 2022
                PaySense Customer Care's response
                Hi Nimesh,

                Greetings from PaySense.

                Apologies for the inconvenience caused.

                As discussed with the concerned team, kindly provide the required details at [protected]@gopaysense.com. So that our team can check the details & revert you accordingly.

                Regards,
                Team PaySense
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                  S
                  saru.thiyagarin04
                  Mar 10, 2022
                  Resolved
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                  Resolved

                  Address: Bombay, India

                  Sir/Ma'am,

                  This is SARAVANAN KUMAR T from Chennai, i have taken LOAN from PaySense Company. My registered mobile number is [protected] & [protected]. I haven't repaid the EMIs properly. Due to COVID-19 i lost my job and still I didn't have a better job. I got a call last week from them, they have told that they have sent legal notice to me. I told them about my situation and asked two months time for settlement. For settlement they have told me to pay 2 EMI on or before 10 March 2022.
                  I said okay. But I couldn't pay the EMI I asked extension till 15 March 2022. But the person started to accusing me and told me as ### and also spoke in Hindi too. I don't know Hindi language. I called from dad number.
                  Also, they are keeps on calling my relations and friends number and enquiring about me.
                  Please consider this as my formal complaint and take necessary action. Within two months I will settle them everything. They don't have rights to scold me and my dad
                  Apr 15, 2022
                  Complaint marked as Resolved 
                  PaySense customer support has been notified about the posted complaint.
                  Verified Support
                  Mar 15, 2022
                  PaySense Customer Care's response
                  Hi Saravanan,

                  Greetings from PaySense!

                  Apologies for the inconvenience caused to you.

                  Kindly ignore the previous comments.

                  We have forwarded your details to the concerned team & they will get in touch with you within 24 working hours.

                  Regards,
                  Team PaySense
                  Hi Saravanan,

                  Greetings from PaySense!

                  Apologies for the inconvenience caused to you.

                  We are unable to find your details here. We request you to help us with your registered email address or loan id for further assistance or you may also write at [protected]@gopaysense.com for any assistance.

                  Regards,
                  Team PaySense
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                    S
                    shekhar1123
                    from Gurgaon, Haryana
                    Mar 7, 2022
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                    Loan credit without inform rate of interest and complete explanation.

                    Address: Jaivilla Dev Shakti 49 Tilak Road, Navyug Colony, Santacruz West Mumbai Mumbai City District Maharashtra India 400054

                    Name : Chander Shekhar
                    Mobile: [protected]
                    Loan : PAYUFIN loan STPLSC[protected]

                    I am chander shekhar. I have submitted a loan application on paysense but their agent has helped me complete the process.

                    But No one explained to me about the loan Interest rate and what will happen if I pay in 2 year.

                    He told me that you will get a mail before the loan amount is credited to your bank.br...
                    +11 photos
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                    S
                    sirfparvez
                    from Nagpur, Maharashtra
                    Mar 5, 2022
                    Resolved
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                    Resolved

                    Address: Nagpur

                    They hacked my contacts and abuse my family and friends I have taken loan from paysense due to COVID i failed to repay, I'm ready for settlement my family and friends getting call from spam numbers they asking to pay paysense loan in abusive language, but this is not a right way to talk.they contact me n force to pay the loan right now. how's this possible? They sending me messages on WhatsApp asking to deposit amount in kotak bank account number[protected] Santa Cruz branch I had emailed [protected]@gopaysense.com for settlement, please settle my loan account: [protected]
                    and loan account number: [protected].
                    Apr 7, 2022
                    Complaint marked as Resolved 
                    PaySense customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 07, 2022
                    PaySense Customer Care's response
                    Hi Parvez,

                    Greetings from PaySense!

                    Apologies for the inconvenience caused to you.

                    We have forwarded your details to the concerned team & they will get in touch with you within 24 working hours.

                    Regards,
                    Team PaySense
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                      K
                      K Baskar
                      Mar 4, 2022
                      Resolved
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                      Resolved

                      Loan closed but still showing EMI and NOT active on APP

                      Address: Chennai
                      Website: [email protected]

                      I have closed my loan on 17th Feb 2022 foreclosure loan and then they have told us it will take 7-15 days to closed in your app and then you will get NOC of that loan within 30 days, but i have sent so many mails to customer care to close my loan and change the close status in APP but no respond always and then NACH is still active, i'm worry about whether EMI will be deducted on this month on march 5th ...Please resolve my issue as soon...
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                      R
                      Ramachandran surendran
                      Mar 4, 2022
                      Resolved
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                      Resolved

                      Address: Annanagar

                      Had taken loan in paysense by the vendor KSF finance, agents tracking all my contacts & using filthy languages over my friends, relations, really was veey much disappointed & ready to die. Even my family got separated because of this paysense.
                      Apr 21, 2022
                      Complaint marked as Resolved 
                      PaySense customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 20, 2022
                      PaySense Customer Care's response
                      Hi Ramachandran,

                      Greetings from PaySense!

                      Apologies for the inconvenience caused to you.

                      We are unable to find your details here. We request you to help us with your registered email address or loan id for further assistance or you may also write at [protected]@gopaysense.com for any assistance.

                      Regards,
                      Team PaySense
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                        B
                        bdeshmukh2000
                        Mar 2, 2022
                        Resolved
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                        Resolved

                        Due payment done but NOC not provided

                        First they have given wrong closure letter. Full due amount was wrong in portal and in closure letter. I have paid accordingly. They can not update their system. No NOC provided

                        Loan a/c 2421409
                        [protected]
                        [protected]@gmail.com...
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                        K
                        Kunalsingh Sikarwar
                        from Pune, Maharashtra
                        Feb 25, 2022
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                        My family members friends relatives receive call as not able to pay emi I asked for legal still trouble going on.No. from which call received is as follows.
                        [protected]
                        PaySense customer support has been notified about the posted complaint.
                        Hi Kunalsingh,

                        Greetings from PaySense!

                        Apologies for the inconvenience caused to you.

                        We have forwarded your details to the relevant team. They shall get in touch with you within 24 working hours.

                        Regards,
                        Team PaySense
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                          C
                          chetan agawane
                          Feb 24, 2022
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                          Address: Gunsagar Nagar Kalwa West

                          I have closed my loan on 12 january 2022 they have told us it will take 7-15 days to closed in your app and then you will get NOC of that loan but from 2months we are complaning in customer care even they giving us time will solve your problem but from 2months my loan status is active i want my NOC on urgent basis but not even bother to call us tell us whats the problem..

                          Hope will get help from your side
                          +1 photos
                          PaySense customer support has been notified about the posted complaint.
                          Hi Chetan,

                          Greetings from PaySense!

                          Apologies for the inconvenience caused to you.

                          We wish to inform you that our concerned team has contacted you & the query has been addressed.

                          Regards,
                          Team PaySense
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                            K
                            Kishore Kommu
                            Feb 13, 2022
                            Resolved
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                            Resolved

                            Address: Shaikpet, Hyderabad

                            I was approved with loan amount of 500000 rupees for my profile, I was clearly told that the rate of interest would be 16% only then I agreed for disbursement but when I calculated after disbursement the rate of interest is 20%. I called the agent and requested for corrections as there is no customer care number or office, but after couple of calls the agent stopped responding.

                            I wrote a complaint mail to paysense and will wait for couple of days for reply to make corrections other wise I will go lodge a cyber crime complaint (have call recordings as evidence).
                            Mar 18, 2022
                            Complaint marked as Resolved 
                            PaySense customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 15, 2022
                            PaySense Customer Care's response
                            Hi Kishore,

                            Greetings from PaySense!

                            Apologies for the inconvenience caused to you.

                            We wish to inform you that our concerned team has contacted you & the query has been addressed.

                            Regards,
                            Team PaySense
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                              V
                              Vicky Durgude
                              Feb 9, 2022
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                              I Have Paid EMI For Your Current Account. Actually NACH Presented Showing On App That's Why I Unable To Pay EMI . Your Team Saying Please Pay In Current Account of Paysense .I Have Paid But FEB Paid EMI Not Showing On App . Showing NACH Presented. Please Support and Resolve ASAP
                              PaySense customer support has been notified about the posted complaint.
                              Hi Vicky,

                              Greetings from PaySense!

                              Apologies for the inconvenience caused to you.

                              We have forwarded your details to the relevant team. They shall get in touch with you within 24 working hours.

                              Regards,
                              Team PaySense
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                                M
                                Meenakshi_930
                                from Delhi, Delhi
                                Feb 9, 2022
                                Resolved
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                                Resolved

                                Address: Nariana
                                Website: Paysense

                                They hacked my contacts and abuse my family and friends I have taken loan this company but this is not a right way to talk.also
                                [protected] his name is subhash and threating me to come my place and will kill you . I have proper call recording and escalating to Paysense team but they didnt response in cutomer care.Settlement of your loan ID - [protected] - Meenakshi Singh
                                Mar 13, 2022
                                Complaint marked as Resolved 
                                PaySense customer support has been notified about the posted complaint.
                                Verified Support
                                Feb 10, 2022
                                PaySense Customer Care's response
                                Hi Meenakshi,

                                Greetings from PaySense!

                                Apologies for the inconvenience caused to you.

                                We have forwarded your details to the relevant team. They shall get in touch with you within 24 working hours.

                                Regards,
                                Team PaySense
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