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1.3
Updated: Jul 14, 2025
Complaints 583
Resolved
137
Unresolved
446
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PaySense reviews & complaints page 3

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B
Biswajit 123
Mar 18, 2023
Apr 6, 2023
This thread was updated on Apr 6, 2023
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Hi
I have opted for personal loan from paysense had paid almost 9 emi now i wanted to peclosed my loan but no one reverting back... Its been a few days now i am frustrate now this was my mistake i took loan from paysense
if i wanted to close my personal loan what is issue in that, why you guys are not reverting
PaySense customer support has been notified about the posted complaint.
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We have assisted the customer and replied to him "As per the update received from our concerned team, your loan account has been settled and closure TAT is 45-60 days as per the process."
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    S
    Satish Boini
    Feb 20, 2023
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    2 EMI Debited even after foreclosing the loan.. Need refund URGENTLY!!!!

    I paid my foreclosure amount on 31st December 2022 and still, the EMI for the next 2 months (Jan'23 & Feb 23) got debited. When emailed to customer care initially they said they refunded Rs. 21k out of Rs. 26, 216 (13, 108 per EMI) and now they say you didn't upload the payment receipt in the given link hence the said amount can't be refunded which is ridiculous. We should pay the foreclosure interest and again deduct the extra amount. I...
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    S
    Sanjit Mahanta
    Feb 13, 2023
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    Address: Bolpur

    All communication they bolcked.. No customer support number, edit not possible, now app is not openings after download.. Next Nirmala Sitaraman mam, Namo, amit shah ko yeh complaints vejna porega agaar yehi nahi huya toh.. With the help of News, media..
    PaySense customer support has been notified about the posted complaint.
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      S
      Sanjit Mahanta
      Feb 12, 2023
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      Address: Birbhum

      My email ID SET WRONG JAN bujhke.. Plus minus number se bhora email id set kiya.. Now i can't contact with them. Only communication way is mailing wo👌bhi bondh.. Email id edit bhi nahi ho raha hai, na hai koi customers care number. Really Horrible situation, foreclosure korna bohut muskil hai.. Finance ministry /PM ko yeh najor me ana chahiye.. Our fate fully on their hand.. Plz
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        P
        Prasad0418
        from Hyderabad, Andhra Pradesh
        Feb 8, 2023
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        I have given commitment to pay the amount on 8th of Feb but unfortunately my amount not arranged so i asked to pay on 15th but they are speaking abusingly. please do need full ASAP.
        PaySense customer support has been notified about the posted complaint.
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          S
          Suriya Prakash 1092
          from Tirunelveli, Tamil Nadu
          Jan 31, 2023
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          I closed maximum amount of my loan now I have only 2 months emi only just ₹ 15812 when I login in paysense portal. But if I close full loan it's showing ₹55361. How don't know how it's is came. I really shocked and tried to contact there is no single response from them
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            V
            Vivek Nain
            from Lucknow, Uttar Pradesh
            Jan 26, 2023
            Feb 3, 2023
            This thread was updated on Feb 3, 2023
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            I have taken the Personal Loan of Rs.2, 58, 000 from the Paysense, where they had mentioned my wrong E-Mail Address "[protected]@gmail.com", where my correct E-Mail Address is "[protected]@gmail.com". I had asked from them to change the Email Address, since 5-Dec-2022. I am struggling to get my Email Address updated. Many Follow Ups has been done but no response from them.
            As the Paysense doesn't have any Customer Care Number.
            Because of this I am not getting the my Loan statement from them.
            PaySense customer support has been notified about the posted complaint.
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            I have not received any response from their's side
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              V
              vishnumegan4
              from Erode, Tamil Nadu
              Jan 21, 2023
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              Address: Jai Villa, Dev Shakti, 49, Tilak Rd, Navyug Colony, Santacruz West, Mumbai, Maharashtra 400054

              I've took a loan of 30k unable to pay my emis they starts to call my bosses n threatening me to pay. I asked for time. They saying we can't provide you time. Do what you can we need money now. & Saying we will insult you infront of your colleagues . I said about government rules but they saying we don't need to follow that we know how to recover our money. Please help can't register complaint in RBI my loan id STPLSC[protected]
              PaySense customer support has been notified about the posted complaint.
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                S
                Sunnysm
                Jan 20, 2023
                Jan 28, 2023
                This thread was updated on Jan 28, 2023
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                Hi,
                I took loan about in 2018 but due to covid was unable to pay my EMI on time. But now I have money hence I connected with paysense to clear the loan amount.
                But while I am in coordination to get this done . Someone from pay sense tried to call some my family memeber started abusing them, dont know how they got those numbers.
                If I am in coordination to pay the pending amount then why they are abusing my family .
                If it's legal team what they where doing till the time, when I approached them to know the process of clearance since tht time they started troubling my family members .

                Thanks, .
                Deepak Mandhare
                PaySense customer support has been notified about the posted complaint.
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                Issue has not been resolved please don't mark as resolved
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                  R
                  Rajan Deivasigamani
                  Jan 18, 2023
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                  Some scam person contact me before 2 month and told like paysense employee and offer me loan so I'm asking 50k but that scam persons talking loan 2L by using my name and that person gave me an account details and return 1.50l to the account and loan amount will be reduced he told like that so I have refund the amount to the account now only I realized this was an scam so I can't pay emi I'm from poor family so if this problem not resolved I have a plan to suicide with my family.
                  PaySense customer support has been notified about the posted complaint.
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                    R
                    rkca8791
                    from Gorakhpur, Uttar Pradesh
                    Jan 15, 2023
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                    Fraudulently took 7000 to proceed loan

                    Address: India
                    Website: PaySens

                    I was urgent need of loan to settle other loan. However, paysens executive told to 1st pay 7000 then loan amount reimburse in your account and after that will be refunded with loan amount. Whatever promised as 225000+60000BT but only processed[protected]BT and took fraudulently 7000 and I involved with Abid and Rukhsar with EMI collection agent to refund they also promised because I didn't pay 1st EMI. After ensurance these guys refund...
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                    S
                    siddiah M manjunath
                    Jan 13, 2023
                    May 12, 2023
                    This thread was updated on May 12, 2023
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                    Resolved

                    Its regarding support team not responding on time and sharing Neft details for making payments .

                    Address: Jaivilla Dev Shakti 49 Tilak Road, Navyug Colony, Santacruz West, Mumbai, 400054 Maharashtra, India

                    Dear paysense,
                    Please resolve my issue I have 1 running PL as mentioned below,
                    Hey,

                    We have received a foreclosure request against your loan - STPLSC[protected]

                    Unbilled Principal: Rs. 487033.00
                    EMI Amount Due: Rs. 0.00
                    Pending Interest till date: Rs. 2922.00
                    Bounce Charges: Rs. 0.00
                    Foreclosure Charges: Rs. 22988.00
                    Total Foreclosure amount (as of today):...
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                    A
                    Annie Obel
                    Jan 3, 2023
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                    Team,
                    I didnt pay the emi because of my health issue. . I will repay the amount, your agents are torturing me like anything. Though they know that as woman am staying alone. By Physical and mental torturing . If am committing suicide then you and your agents are the reason. I will pay you the amount. I am not going to run away. I didnt change my number or address. Men are coming to house and shouting .Please stop torturing me. Now I got mild attack and admitted in the hospital.
                    PaySense customer support has been notified about the posted complaint.
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                      D
                      dasgokul14
                      from Coimbatore, Tamil Nadu
                      Dec 29, 2022
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                      Address: Coimbatore

                      I never contacted PaySense for any loans but not sure how they logged in my application even without my signed application, and I wonder how they got my documents as well. This is really ridiculous
                      PaySense customer support has been notified about the posted complaint.
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                      Hi Das Gokul,

                      Greetings from PaySense!

                      Apologies for the inconvenience caused to you.

                      We are unable to find your details here. We request you help us with your registered email address or loan id for further assistance, or you may also write us at [protected]@gopaysense.com for any assistance.

                      Regards,
                      Team PaySense
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                        S
                        SandeepNairrr
                        from Bengaluru, Karnataka
                        Dec 26, 2022
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                        Hi,
                        I have been having relationship with paysense with 1 year and more, still date I have not missed a single EMI, but this month due to some personal problem I couldn't pay my EMI and this app's recovery agents are using my contacts and calling them and abusing
                        PaySense customer support has been notified about the posted complaint.
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                        Hi Sandeep Nair,

                        Greetings from PaySense!

                        Apologies for the inconvenience caused to you.

                        We are unable to find your details here. We request you help us with your registered email address or loan id for further assistance, or you may also write us at [protected]@gopaysense.com for any assistance.

                        Regards,
                        Team PaySense
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                          N
                          Nefertiti
                          from Delhi, Delhi
                          Dec 22, 2022
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                          Address: Bangalore

                          I am receiving multiple calls and messages during my work hours for the EMI payment for December. I had already paid the EMI on 1st of December and shared the proof on an email and Whatsapp as well. I am still getting messages asking me to pay. I am facing harrassment as my payment is still not updated on the PaySense website/app.
                          PaySense customer support has been notified about the posted complaint.
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                          Hi Nefertiti,

                          Greetings from PaySense!

                          Apologies for the inconvenience caused to you.

                          We are unable to find your details here. We request you help us with your registered email address or loan id for further assistance, or you may also write us at [protected]@gopaysense.com for any assistance.

                          Regards,
                          Team PaySense
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                            S
                            SamuSha
                            from Bengaluru, Karnataka
                            Dec 16, 2022
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                            Paysense is worst app i took loan in 2018 and i paid of f1 loan second loan i paid certain emi in 2019 till march 2020 later due to lockdown i was jobless i tried reaching paysense customer care but could not as there was no contact details available in the app.
                            Now after three years they have accumulated huge interest and asking me to pay calling using abusive language and calling all my contacts and spoiling my reputation.
                            I cant pay a single rupee to them for their worst act.
                            Please look into this.
                            Thanks
                            PaySense customer support has been notified about the posted complaint.
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                            Hi Samusha,

                            Greetings from PaySense!

                            Apologies for the inconvenience caused to you.

                            We are unable to find your details here. We request you help us with your registered email address or loan id for further assistance, or you may also write us at [protected]@gopaysense.com for any assistance.

                            Regards,
                            Team PaySense
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                              M
                              Mithun Nimbalkar
                              Nov 28, 2022
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                              Website: www.gopaysense.com

                              This is regarding my loan ongoing with paysense, and i am concerned about that why my family, relatives, friends and ex colleagues are getting calls for my recovery.
                              PaySense customer support has been notified about the posted complaint.
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                              Hi Mithun Nimbalkar,

                              Greetings from PaySense!

                              Apologies for the inconvenience caused to you.

                              We are unable to find your details here. We request you help us with your registered email address or loan id for further assistance, or you may also write us at [protected]@gopaysense.com for any assistance.

                              Regards,
                              Team PaySense
                              Reply
                              Hi Mithun Nimbalkar,

                              Greetings from PaySense!

                              Apologies for the inconvenience caused to you.

                              We are unable to find your details here. We request you help us with your registered email address or loan id for further assistance, or you may also write us at [protected]@gopaysense.com for any assistance.

                              Regards,
                              Team PaySense
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                                R
                                Ranjit Thakur’s
                                Nov 19, 2022
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                                Address: Vadodara

                                Requested,
                                I want to complain about the behavior of Paysens agent. He has very bad behaviour. Let's talk abusively. Plus take out my contacts and call my relatives. My friends call circle.
                                The loan I had taken earlier, I have done on the first regular basis of COVID.Even after 8th emi regular paid . my company is closed. My condition is not good. You have not been able to pay the money. Plz stop calling my friends, family.
                                Give me some time for loan close
                                PaySense customer support has been notified about the posted complaint.
                                View replies
                                Hi Ranjit,

                                Greetings from PaySense!

                                Apologies for the inconvenience caused to you.

                                We are unable to find your details here. We request you help us with your registered email address or loan id for further assistance, or you may also write us at [protected]@gopaysense.com for any assistance.

                                Regards,
                                Team PaySense
                                Reply
                                Hi Ranjit,

                                Greetings from PaySense!

                                Apologies for the inconvenience caused to you.

                                We are unable to find your details here. We request you help us with your registered email address or loan id for further assistance, or you may also write us at [protected]@gopaysense.com for any assistance.

                                Regards,
                                Team PaySense
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                                  D
                                  Dileep K Nair
                                  Nov 10, 2022
                                  Resolved
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                                  Resolved

                                  PaySense Personal Loan

                                  I have a personal loan with PaySense started in Dec 2021 and till now, all the EMIs got auto-debited on time without any bounces or delays. My EMI date is the 5th and every month it's going perfectly. There is an overdue Rs 2 showing in their mobile App since the Oct EMI and I sent a mail to their support team to clarify the same. They confirmed that the issue is due to a technical problem with their platform and will resolve it within a...
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