PaySense Complaints & Reviews

Dear sir i took a loan of 1 lakh. for this they do NACH for emi on 5th of every month. therefore i maintained due amount in my account but they didn't deducted the amount. now they Are charging fine and imposing penalty.
they are also not entertaing or responding in a proper manner.
plz help me.
thaks
JAVED AKHTAR
[protected]

Money is available on my account and due date was 5th May but the EMI is not deducted from my account..contacted customer care multiple times but they use same repeated script which does not help. I am getting defaulter notice and now I was charges late fee of 590. Why should I pay late fee when this is not my fault. I requested call back but they just sending me emails with same scripts.I dnt know now whom to contact.atleast someone call me for follow up abt my loan.This is not their responsibility???

Hi my name is Shruthi S
Email: [protected]@gmail.com
Phone:[protected]
Loan id:12765/A

Hi I paid 17k recently because of overdue now the team is askin me to clear the full amount in mid of the month wen I’m askin them to wait til month end wen I get salary I will clear it full but a guy from third party some digital finance team has been callin unknown ppl n tellin them I hav been giving their number as reference wen I don’t even know who that person is I hav reached out to the support team on 3rd askin for a month tym to clear everythin but nobody has reverted back please contact me as soon as possible from your team Paysense team my number is mentioned above

Hai Myself muthu I have taken Loan from Paysense I was paying my Emi On time and Last year u have lost my job And Some How Arranged Money And Paying them Last two months i dint paid They are Litrely Harrasing and Accessing My Contacts Today they Have Called Almost all the contacts I am Not at all peace here Kindly take action against them

Dear Team,

I have taken 1.6 Lakhs loan my due date is 5th May in mobile app I can't able to pay the amount when I was clicked that Pay Now option it's not going to next page .
And why it's not going to auto debit I was filled the NACH form also while taking the loan. Such a worst Customer Service plus Worst App also.

Regards
Arup Halder

I have already Make Payment on !0th March 2021 As Discussed but till i didn't received the Confirmation and Person who call me now he is not answering calls. i need a confirmation and SOA of My Loan Account.

I had a taken a loan of 59000/-, from Paysense of which I had agreed to pay an EMI of 3900/- based on my then current status and income stream. I was able to make payments initially, however due to a sudden accident I was on bed rest for 6 Months. I lost my job during this time and insurance did not pay my dues fully. I also ended up exhausting my savings during this time, to top my daughter was also born during this time. Due to my health issues, I couldn’t get back to regular work in my field that I had been doing since 11 years, however I did try paying my EMI intermittently.

The second shock came when lockdown was put across India. The company I was working for at that time shut down and I was again jobless for the entire year. My friends and family took care of me and family during this time. As soon as the lockdown was eased, I took a job in a small company as I still couldn’t get a job in my industry as there were not many openings. I am currently getting less than half of the salary that I use to get when I took the loan; therefore I am unable to pay my EMI.

I did offer the recovery people to reduce my EMI to 1500/- a month from 3900/- as I simply couldn’t afford it, however instead of co-operating with my request which was for the best interest, the agents kept on harassing me and my wife and relatives and family friends, even abusing them, verbally and telling everybody I have taken loan and he is not paying it so we are going to keep calling.

The agents literally act and talk like goons and black mail my relatives and harass them continuously, even when I told them that my dad is an BP patient and requested them not to call them, they instead abused me and blackmailed me and said pay or else we are going to call them again.

I am in distress and depressed right now and I am completely broken financially and emotionally, please take some immediate action against this people otherwise I will be forced to take an action and Paysense and India’s Consumer complaint system will be blamed for it.

As my 1st EMI was not debited from my account wanted to know the reason, for this i tried to reach you by calling customer care [protected] and also by writing a mail to you also.As i was afraid of check bounce charges and all i wanted to pay and clear this ASAP under this i tried to contact your customer care again on the same number they answered my call and then said will call back you .Then called me with other number [protected] and they asked to pay money through phpay for that they have given some numbers with name Rajesh, Toushik mallik numbers and transferred amount of total 4453 /- from account and then they are not answering my calls and not refunding my money.When i asked for refunded they asked to download an app called any desk remote control they have accessed my all details and said that you have transferred remaining money in your account to someone else so we cannot refund you .please tell can't i use my account for my personal thing i have transferred to my sister for recharge purpose .Your team has cheated me alot I have all the proofs and all call recordings. I will file a complaint on PAYSENSE TEAM ..
please look into this and clear my issue and kindly refund my amount ASAP.
please find the attachments ..of transactions to whom i have sent an amount as i was forced to do that ...
first sent 1848
second sent 1498
then 1111
total 4453/;
Arrange me call [protected] and also refund my money...
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Hi Team,

I’m Rakesh Kumar Nagelli holding a loan,

The Emi amount deducted twice firstly it was returned ACH return then after amount is deducted in the account and after one of your agent K N Jhansi contacted me the non payment of loan I didn’t checked it in my account it was already amount is debited.

KN Jhansi is provided me account details and I’ve made the payment through phone pay.

I need my amount return back to my account immediately, find attachments for reference.

Regards,
Rakesh kumar Nagelli

I paying my loan pending but i told her to wait for few days but he started calling all my contact how they have my contact i check what happened how its possible then i checked paysense app inside folder this app collecting my contact and msg and some more information ..this is way to your recovery agent doing and there is no reply from company mail address . i uninstalled this app but i wont install if install they collect this month my activity. Yes in app they asked me for reference number but they not calling that number they called all my contact and asked for this customer is given as a reference soo we called you ..check this number [protected] this number is not from company its GSM gateway call center i called for stop calling my contact im going to pay the loan but its random person connected and she said no we r not called il wil check .this not way to collect your loan ..your selling customer data to third party ..collect loan

All emi has been debited from my account on time but the paysense company did not updated in there system due to which a mount of 2188 is showing in my account as penalty .

Hello pay sense team

I applied for a personal loan for 2 lakhs in the month of january and I got the loan.

Initially when I applied for the loan the interest rate was intimated as 16% but after the loan was processed it was changed to 24% and money was disbursed.

I applied via paisa bazaar and it showed two options showing the possibility of loan approval with the interest rate. Since the possibility of paysense was high and interest was 16% I applied via paysense. Since it was just a screen showing the basic details I do not have the screenshot.

Also when I intimated the same to the paysense executive informing the change in interest rate he did not respond to me after it. So I kindly request you to change my interest rate to 16%. I have attached the whatsapp chat with your paysense executive for which I informed him regarding the interest rate.

And I am sure that during the call the executive mentioned the interest rate as 16% and when I did whatsapp her she did not reply or receive the message. Also when I called her it was always switched off.

Once again I kindly request you take my request into consideration and change my interest rate.

The most worst company, they had hired goons who calls and threatend people and pressurize them to do sucide. There agent name Priya who call from [protected] and torture people

Sir
Mera Naam Vijay Kumar gopawat hai Mene 1 year ka loun Liya tha Mene 8 EMI time or pay Kri hai hai is bar mere Todi problem hone Karan m pay my kr paya to Mene uske liye toda time maga Lekin apke agent ne dhamki de the hai fraud bol galiya de rhe hai sath hai mere contact list Ko hack kiya ki ek ciber kraiam Kiya hai Mene toda time maga to mental harassment Kiya hai ja hai apse request hai ki mujhe toda time de muje apke pese chukane m koi problem nahi hai bas harassment ment band krwa dijye please my mo. [protected]

Its inform you that Your company misuse my Contact List because Your recovery agents Calls to my contact persons and abuse, inappropriate behavior from this Mobile No. [protected] .
I know my 3 EMI Overdue due to Discontinued of my Job. But you can't misuse our Contact List. I promise you, I will paid all Over due Payment and further EMI.
But, first of all you should stopped this type of calls and inappropriate behavior and take necessary action. Otherwise I will go to Police Station and Cyber Cell for Legal Action against you.

You are the best financial company, hope you do not behave in this kind of illegal manner.

Hi Team,

I am facing a lot of mess from your recovery agents for asking payment form the below numbers to me and my family members also facing the same issue.

They are calling to my family members by taking phone numbers from my phone which you people do when first time we apply and threating them with voluger words, my wife and my cousins have received their calls today and they are very much upset with your recovery agents behavior and going to file a complaint against paysense and your stupid recovery agents (ladies).

[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

In 1 week if you people don’t take action and send me apology letter you will be suied in consumer court and will raise complaint against paysense.

I have foreclosed my loan (SL2389058 ) in the month of august 2020, after getting a confirmation mail I have paid the entire amount and closed it. After so many months again you people have taken an emi of 7586 in the month of march without my notice and I donot understand for what purpose was it. If my entire loan is foreclosed why the hell has the company taken the amount. Regarding this I have mailed several times and raised a complaint several times in which I dint get any respose. I have all the documents and mail that I have received. and I am sharing the same

I have applied for loan of 5laks and it's approved. I was contacted by an agent and pressed me that the rate of interest will be 10.5%. But when everything is processed I see rate of interest is applied as 12%.I also double checked with agent before I approve the application and I was again promised that that will be changed in updated loan agreement which will be shared through email. I am not sure why Do these agents give fake information and process laon.please redirect it to concerned team. It would be great to cancel the loan.

Please contact [protected]

I have been fraudulent recharged despite my no for it patients is a fraudulent site just to collect charges and harass genuine customers

10-feb-2021
does not have a number
request for foreclouse letter
[protected]@gopaysense.Com

i am chasing from last 7 days to contact me about my foreclosure details but they are not responding even so many mails have been intiate them but they are not replying me.

Please help