PaySense Complaints & Reviews

I have done every formality till nach but there no response till now is it digital process. Really its pathetic also i told them that its medical emergency then also i have not got any amount kindly tell me why you guys did this much procedure if you don't want to disburse any amount to customers account just need answer that when you will credit my account if not then please tell me clearly

Apr 15, 2020

Complaint marked as Resolved

Jan 27, 2020

Updated by Sandeep181891 No action yet what i should d o now

Verified Support

Jan 28, 2020

PaySense Customer Care's response Dear User,

Greetings From PaySense.

We truly regret for the inconvenience caused and sincerely apologies for the same. As we are unable to find any details here would request you to please help us with your registered email id or write us at [protected]@gopaysense.com & we shall assist you at the earliest.

Your co-operation is highly appreciated.

Regards,
Team PaySense.

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I have done every formality till nach but there no response till now is it digital process. Really its pathetic also i told them that its medical emergency then also i have not got any amount kindly tell me why you guys did this much procedure if you don't want to disburse any amount to customers account just need answer that when you will credit my account if not then please tell me thats it

May 2, 2020

Complaint marked as Resolved

Verified Support

Jan 28, 2020

PaySense Customer Care's response Dear User,

Greetings From PaySense.

We truly regret for the inconvenience caused and sincerely apologies for the same. As we are unable to find any details here would request you to please help us with your registered email id or write us at [protected]@gopaysense.com & we shall assist you at the earliest.

Your co-operation is highly appreciated.

Regards,
Team PaySense

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I took a loan from paysense. I have cleared all my dues but still paysense is charging me mentioning as they couldn't deduct the amount from my bank, where as they deducted it on time. I have sent may emails to support team to close my loan account and not to charge me but there is no response from them. Please help me and report the paysense to stop charging and to close my loan account asap

Apr 16, 2020

Complaint marked as Resolved

Verified Support

Jan 28, 2020

PaySense Customer Care's response Dear User,

Greetings From PaySense.

We truly regret for the inconvenience caused and sincerely apologies for the same. As we are unable to find any details here would request you to please help us with your registered email id or write us at [protected]@gopaysense.com & we shall assist you at the earliest.

Your co-operation is highly appreciated.

Regards,
Team PaySense

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I took a loan from paysence. I have cleared all my dues but still paysence is charging me mentioning as they couldn't deduct the amount from my bank, where as they deducted it on time. I have sent may emails to support team to close my loan account and not to charge me but there is no response from them. Please help me and report the paysence to stop charging people and to close my loan account asap

May 16, 2020

Complaint marked as Resolved

Verified Support

Jan 28, 2020

PaySense Customer Care's response Dear User,

Greetings From PaySense.

We truly regret for the inconvenience caused and sincerely apologies for the same. As we are unable to find any details here would request you to please help us with your registered email id or write us at [protected]@gopaysense.com & we shall assist you at the earliest.

Your co-operation is highly appreciated.

Regards,
Team PaySense

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Address: 49 Tilak Road, Navyug Colony, Santacruz West, Mumbai, Mumbai City, Maharashtra, 400054

Website: www.gopaysense.com

I have received email that my loan amount has been disbursed and credited to my bank account but no amount has been credited to my bank account.

I have been contacting PaySense Customer Care but no one is responding from past 5 days and the WhatsApp number they have provided has also blocked me and are not solving any query.

Please get this issue solved and get my money credited to my bank account or else get the loan cancelled.

Feb 3, 2020

Complaint marked as Resolved

Payment received on 03.02.2020. Pre-EMI to be revised.

Verified Support

Jan 23, 2020

PaySense Customer Care's response Dear Mr.Mayank,

Greetings From PaySense.

We truly regret for the inconvenience caused and apologies for the same. In continuation to the telephonic conversation with our customer care executive as informed, we have escalated your issue and update you for the same at the earliest.

Your co-operation is highly appreciated.

Regards,
Team PaySense.

Jan 24, 2020

Updated by mayank26 Your customer care executive asked me to wait for 24 hours on Monday but till now I haven’t heard anything from her. My issue has also not been solved by you as I have not received the loan amount.

If this is the case I would ask you to revise my first EMI by reducing the amount of Pre-EMI.

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Address: Bangalore, Karnataka

I had applied for a personal loan and submitted all documents on january 8th 2020. The loan application status is showing approved in app and got a message stating application sent to bank for disbursal and it will be credited to my account in 48 hours. Its more than 10 days but till now there is no response for the queries i raised through the app. I had raised an email query and also selected a call back but did not get any response for that too.

Apr 15, 2020

Complaint marked as Resolved

Verified Support

Jan 21, 2020

PaySense Customer Care's response Dear User,

Greetings From PaySense.

We truly understand your concern and apologies for the same. As we are unable to find any details here would request you to please help us with your registered email id or write us [protected]@gopaysense.com & we shall assist you at the earliest.

Regards,
Team PaySense.

as we are unable to find any details here would request you to please help us with either your registered contact number or email id with Paysense. Also request you to please elaborate your query in brief.

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S

Swatihoney

Jan 22, 2020

I missed the payment date of my loan by 12 days.
And so Paysense people hacked into my contacts. And called and harassed my contacts.
How did they hack into my account and how did they get my contacts this is breach of security.
I will take this to consumer court

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My loan id is [protected]. I have received the alert on 16.01.2020 at 11 pm stating that loan has been disbursed and has been credited in my bank account and even paysense have updated emi over the app. While i have checked the same in my account it is not yet credited.
I have mailed to support id with bank statement but i have not received any response till time. It is a panic situation for me and i am felling like suicide. I am already depressed and thats why opt for the loan but these people hardly bothers on this.

Please help me paysense or else you will be only responsible if something happens to me in depression state of mind.

May 16, 2020

Complaint marked as Resolved

Verified Support

Jan 21, 2020

PaySense Customer Care's response Hello Mr.Indolia,

Greetings From PaySense.

Please accept our sincere apologies for the inconvenience caused. Our support team has reverted back to you on mail providing the loan amount transfer details, request you to kindly check the same.

Kindly let us know if there is you need any further assistance. We will be more than happy to assist you.

Regards,
Team PaySense.

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Hi. I'm constantly getting payment reminders calls automated even after paying all the emi's. I've never missed any payment. Please fix this as soon as possible. Your app shows that is been paid too. This is not the first time i'm having issues with you guys, last time i was being charged for penalty ever day for a payment done long back. Fix your servers or else people who really pay you back will stop using you services.

Contact me: [protected]

Apr 23, 2020

Complaint marked as Resolved

Verified Support

Jan 13, 2020

PaySense Customer Care's response Hello Mr. Vaddiparty,

Greetings From PaySense.

Please accept our sincere apologies for the inconvenience caused. Your issue has been escalated to the concern team and we will make sure you do not face any such issue in future. For any further assistance, you can write us at [protected]@gopaysense.com & we shall assist you at the earliest.

Regards,
Team PaySense

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Address: 8th Floor, Empresa building, 2nd Rd, Ram Krishna Nagar, Khar West, Mumbai, Maharashtra 400052, 411057

Website: Paysense.in

I got loan from paysense in nov 2019, before my first emi i lost my phone. I lodged a complaint to recover my old number with jio. I found out that sim was registered with my old friends name. He is not responding to my calls and texts due to some past issues. I mistakenly registered with paysense from same number not knowing the fact that number was not mine. Now im not able to pay emi and paysense is not responding in any way possible. I have been trying for 3days to get their payment details for timely emi payment. Now they've charged penalties for late payment. I was able to pay it on time only if my issue wouldve been resolved. Paysense hasnt yet responded.

Apr 14, 2020

Complaint marked as Resolved

Verified Support

Jan 13, 2020

PaySense Customer Care's response Hello Mr.Girish,

Greetings From PaySense.

In continuation to the telephonic conversation with our executive, we hope that we were able to answer all your queries with regards to login into the PaySense account and number change. For any further assistance kindly mail us at [protected]@gopaysense.com & we shall assist you at the earliest.

Your understanding and co-operation is highly appreciated.

Regards,
Team PaySense

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My loan id is [protected]. I have received the alert on 09.01.2020 at 11 pm stating that loan has been disbursed and has been credited in my bank account and even paysense have updated emi over the app. While i have checked the same in my account it is not yet credited.
I have mailed to support id with bank statement but i have not received any response till time. It is a panic situation for me and i am felling like suicide. I am already depressed and thats why opt for the loan but these people hardly bothers on this.

Please help me paysense or else you will be only responsible if something happens to me in depression state of mind.

Apr 15, 2020

Complaint marked as Resolved

Verified Support

Jan 16, 2020

PaySense Customer Care's response Dear Mr.Abhishek,

Greetings From PaySense.

In continuation to the telephonic conversation with our customer care executive, We hope that we were able to answer all your queries. For any further concerns kindly mail us at [protected]@gopaysense.com and we will assist you at the earliest.

Regards,
Team PaySense

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Address: MUMBAI Jaivilla Dev Shakti 49 Tilak Road, Navyug Colony, Santacruz West, Mumbai, 400054 Maharashtra, India, 411060

Website: www.gopaysense.com

25th December I have submitted NACH form to your executive, today is 7th till now amount is not transferred to my account. Daily I am sending messages but there is no response . Paysense is a scam! I have completed all the loan verification process., the NACH, & address verified successfully but the loan is not yet sanctioned more than 72hrs are over, please let me know the status. Regards, Meena Sharma. M-[protected]

Jan 9, 2020

Complaint marked as Resolved

there is no updates till now, no reply mail, i am waiting for your reply, today is 9th of January.i applied 25/12/2019.

Jan 10, 2020

Updated by eeshumaa There is still no response after asking my email from paysense. Its been 15days now. Heavily disappointed by such a fake company.

Verified Support

Jan 13, 2020

PaySense Customer Care's response Dear User,

Greetings From PaySense.

We truly understand your concern and apologies for the same. Since we are not able to find your detail, request you to kindly help us with your registered email and we shall assist you at the earliest.

Your understanding & co-operation is highly appreciated.

Regards,
Team PaySense.

Jan 13, 2020

Updated by eeshumaa company is very slow working .. and there is no contact no so that we can talk..i am waiting for your reply, today is 13th of January.

Jan 17, 2020

Updated by eeshumaa cancellatiion of loan

I Meena Shamra applied for loan on 25 december 2019. 26th app updated the address verification and NACH form submitted. All verifications were completed. Thrice the guy came for address verification still i havent received the loan. When i emailed you u told address needs to be verified again. The guys were named Ravi and Tushar ([protected]) ([protected]) ([protected]). These people verified three times, still not received the loan. Who r these people?? why havent they submitted the report?? If my documents get misused ill blame you! today 22 days are passed still loan not received. Why????? Please cancel the loan, dont need it now! and return my documents.

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Address: 560068

I am mihir from Bangalore and i applied for loan of rs 192000 on paysense. After continuous document exchange from the company for over weeks, the applied loan amount in paysense was disbursed on Friday but the amount is still not credited in my bank account. i have sent mails couple of times It's been more than 4 days. i tried contacting from their customer service but there is no response from their side. please help me asap.

Apr 15, 2020

Complaint marked as Resolved

Verified Support

Jan 08, 2020

PaySense Customer Care's response Hello Mr.Mihir,

Greetings From PaySense.

With regards to your query, we truly regret for the inconvenience caused and apologies for the same. Since we are unable to find your details, request you to kindly help us with your registered email id & we shall assist you at the earliest.

Your co-operation & understanding is highly appreciated.

Regards,
Team PaySense

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M

Merakanapalli Phanidhar

Jan 9, 2020

I have loan in paysense I'm paid the payments as per installment date but my amount was debited nearly 500 rupess

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D

dhina1

Jan 13, 2020

Yesterday i.e 11jan got a message stating the amount credited to account but when i check it's not credited kindly get back i have message and email to paysense team response from there end and no response from them . Awaiting for response

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W

Wasim536

Jan 13, 2020

Team,

I have Send mail Around last 5 days but No response in Paysense.

So i Request to please call back or reply on mail

Number :- [protected]
Mail :- [protected]@gmail.com

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I settled my loan with paysense for the amt of rs 15120. I made the payment in 3 installments. I am still receiving messages from paysense via what's app, normal text & even calls, asking to make payment. I have also send them an email in regards to this issue, but no response. This is disturbing us long time & creating mental harrassment. I have attached the email received from sumit verma in regards with settlement letter & payments we have made in 3 parts. Kindly request you to please look into this asap...

Apr 25, 2020

Complaint marked as Resolved

Verified Support

Jan 08, 2020

PaySense Customer Care's response Dear User,

Greetings from PaySense.

In continuation to the telephonic conversation with our collections team, we hope that we were able to answer all your queries. Further, we have also mail you the details with regards to your concern.

Hope this resolves your query.

We appreciate your understanding and cooperation in this matter.

Regards,
Team PaySense

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Address: 411009

I have taken a personal loan from your finance company till date and i am paying installments till this month, but i have delayed payment of installments this month but have used abusive and abusive words from my collection department by calling my relatives and friends. It should be noted that the type should be stopped as soon as possible or i have to take legal action you know that what you're going to give me seven days to take action on my mail id [protected]@gmail.com

Apr 26, 2020

Complaint marked as Resolved

Verified Support

Dec 31, 2019

PaySense Customer Care's response Dear User,

Greetings from PaySense.

We do not encourage such services and will definitely investigate this matter. Request you to kindly write us at [protected]@gopaysense.com so that we can look into your loan application and get back to you at the earliest.

We appreciate your understanding and cooperation in this matter.

Regards,
Team PaySense

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Address: E21/3, II floor, 4thcross,devinagar, bangalorre, Bangalore, Karnataka, 560094

Website: www.gopaysense.com

I got a message that i am eligible for 2lakhs and approval wud happen in 5 mins. After applying i was informed that it would take about 5 working days. It took more than 5 days infact for review of documents finally got a mail that my loan is approved for 2 lakhs and i was asked to send the signed nach soft copy through email. Which i did send on 16th dec. After sending the nach i am finding it difficult to reach out to these guys and with much difficulty, i get them on phone the only answer i get is that the amount will be credited in 24 hours... This is happening for the last 4 days i have a doubt that these guys are just collecting documents and not issuing loans. Please do the needful to resolve the issue

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G

gopaysense

from Mumbai, Maharashtra

Dec 23, 2019

Hi Sophia,

Greetings from PaySense.

We truly regret the inconvenience caused due to delay in disbursal, our sincere apologies to you. Be rest assured we are genuine and have helped many users by disbursing loans into their accounts and wish to do the same for you.

Your case has been escalated to the relevant team, they will look into your concern on a priority basis and get back to you at the earliest within 24 working hours.

In case you have any further queries please feel free to reply back to the same email received from support and the team will be able to assist you.

Your understanding is highly appreciated in this matter.

Regards,
Team PaySense

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I m having a probleming with my bank due to which the payment wasn’t done spoken with the person the call. The advisor was so rude her name was shruti i need to raise a complain against her she is harrassing me i need an action or else i will raise an complaint from my side plus she was saying that the about my status which i feel is not professional

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G

gopaysense

from Mumbai, Maharashtra

Dec 21, 2019

Hi Manjeeta,

Greetings from PaySense.

We do not encourage such services and will definitely investigate this matter. As we are unable to find any details here, request you to please help us with your registered email id with us so that we can look into your loan application and get back to you at the earliest.

We appreciate your understanding and cooperation in this matter.

Regards,
Team PaySense

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Dear team,

My loan got sanctioned 6 days back, after filling the nach form they told me that they would credit the amount in 2 days.in the app also they told that the amount will be credited in two days. But it has been 6 days now and nothing is updated and i had also raised a support ticket but they are not replying to anything.

Suport ticket number : 1511225

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G

gopaysense

from Mumbai, Maharashtra

Dec 21, 2019

Hi Akshay,

Greetings from PaySense.

We truly regret the delay in disbursal and reply, our sincere apologies to you. We have escalated your case to the relevant team, be rest assured they will look into your concern on a priority basis and get back to you at the earliest within 24 working hours.

In case you have any further queries please feel free to reply back to the same email and the team will be able to assist you further.

We appreciate your understanding and cooperation in this matter.

Regards,
Team PaySense

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A

Aadi.ntishka

Jan 6, 2020

Loan approval hone k baad bhi loan amount not showing in my account 3 month hone ja rhe h itna time too America se amount aane me b nhi lagta h .loan dena h too doo nhi to cancel kro Abhi paysence ek fake or fraud company hai .my no is [protected] ples tallk with me.

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Aadi.ntishka's reply, Dec 31, 2019

Friends this company paysence is fake froud hai

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Address: Bangalore, Karnataka, 560064

I have taken loan from paysense the time i took the loan they said 16% and emi amount will be getting deducted then after 2 month i realised that they are charging 38% so i asked them what is the reason behind why they are charging 38% then didn't give me a proper replying and started abusing and they started threatening me to pay back the emi i am attaching the screenshot of one of the agent

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G

gopaysense

from Mumbai, Maharashtra

Dec 21, 2019

Hi,

Greetings from PaySense.

We do not encourage such services and will definitely investigate this matter. As we are unable to find any details here, request you to please help us with your registered email id with us so that we can look into your loan application and get back to you at the earliest.

We appreciate your understanding and cooperation in this matter.

Regards,
Team PaySense

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R

Rock1310

from Chennai, Tamil Nadu

Dec 24, 2019

Just see how they scare people

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Am paying paysens loan from past one year, but latest tow months was delayed because of my health issue and i requested them the same. They said ok for that but from past tow day they are calling to my contact list and literally abusing my friends and relatives. This is a illegal and i would like to launch a complaint in cyber crime also. These stupids are not following rules.

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G

gopaysense

from Mumbai, Maharashtra

Dec 21, 2019

Hi Vijay,

Greetings from PaySense.

We do not encourage such services and will definitely investigate this matter. As we are unable to find any details here, request you to please help us with your registered email id with us so that we can look into your loan application and get back to you at the earliest.

We appreciate your understanding and cooperation in this matter.

Regards,
Team PaySense

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N

[email protected]

from Delhi, Delhi

Dec 24, 2019

I have paid my 5th emi by auto debit NACH on 3rd dec. It was not updated on thier app ans showing under process. From then till now they are charging penalty to me.

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[email protected]'s reply, Dec 21, 2019

How its resoved???

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Address: 137 A kalitala road. North purbachal. Kolkata, Kolkata, West Bengal, 700078

I needed an urgent loan. As paysense advertise instant loan, I applied with them. Before submiting the NACH pdf the executive confirmed disbursal of loan by 48 hrs. Next day hard copy was picked up and residence varification done. Instant loan process, are these? Any way the 48 hrs passad and no disbursal happened. In the app its mentioned 3- 4 working days of disbursal time after documents pick up. But my need is over. They say I cannot cancel my application. Why should I accept a loan if I don't get it when needed. Now other customer complaints got me more scared. Please arrange cancelation of my application as its getting me mental pressure for which the missleading process is lible.

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G

gopaysense

from Mumbai, Maharashtra

Dec 19, 2019

Hi Sinchan,

Apologies for the inconvenience caused to you.

As per your request, we have initiated the cancellation and this would be done within 2 to 3 working days.

If you have any other query apart from this please write to us at [protected]@gopaysense.com

Regards,
Team Paysense

PaySense Complaints & Reviews

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PaySense reviews & complaints page 17

delayed disbursal

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delay on disbursal

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penal charges

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charges

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loan amount not credited to bank account

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loan not credited to my account

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paysense my loan has been disturbing but amount is not credited in bank account

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getting reminder calls even after paying emi

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emi payment

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my loan has been disturbing but amount is not credited in bank account

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when will money get disbursed?

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collection agent harassment my friend and relatives

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personal loan not credited after nach mandate given

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loan repayment

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threatening

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cancelation of loan

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