[Resolved] PaySense — hacked my google contacts and whatsapp contact

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I have a loan with paysense. Last month i didnt pay the emi due to accident. I asked them for more days to repay the amount. They hacked my google contacts and whats app contacts and keep calling my friends and family members and arguing with them using bad words.

This is not a legal activity as this is strange.

Please let me know how to take legal action to paysense. I have the evidence.

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Apr 14, 2020

Complaint marked as Resolved

Verified Support

Feb 28, 2020

PaySense Customer Care's response Dear User,

Greetings From PaySense.

We are extremely sorry for inconvenience caused. We want to hear more from you regarding the issue you faced. Please help us with your registered email id or mail us at [protected]@gopaysense.com & we will ask the relevant team to assist related the issue you at the earliest.

Regards,
Team PaySense.

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Comments

Mithun Nimbalkar

Same issue with me and my concern was how they get my relatives and friends contacts then I found the app that is installed needs contact permission and without that your loan is not processed and you will notice this only when you face such problems in your life. Whatever paysense may promises you on your experience with their recovery department I am sure paysense will not take any action against them as there are many such cases happening and just think over their app need contact access permission then in any conditions if recovery people comes in picture they start calling your relatives and friends who are their in your contact list but you will never think of giving reference to any financial institution. There should be some legal action against such process of calling relatives. Also if we go for legal they will come up with agreement that will show that we agreed with such process.

And one more thing in many reply from payse se I didnt find mentioned any word on how they are getting contact list and calling them.
Second when I picked one call received on my friends mobile I asked them from which bank or financial institute they are calling they replied 'we don't know bank but we get your details and now that we have talked to you we will inform the bank'.

As I have searched from many cases they will not take any action as they have started new way of recovery, we need to understand who we have given access to our mobile, to paysense and this collection team is out sourced then our data, privacy is public now through paysense and that too in the hands of this goons.

I am also having same issue but after making proper repayment of 2 years they have shared my details and my relative details with this goons only for last two months irregular payments.

PaySense Customer Care's response, Feb 28, 2020

Verified Support

Dear Mr.Nimbalkar,

Greetings From PaySense.

We truly regret for the inconvenience and sincerely apologies for the same. In continuation to the telephonic conversation with our executive, we hope that we were able to answer all your queries. For any further assistance required, kindly mail us at [email protected] & we shall assist you at the earliest.

Regards,
Team PaySense

Shounak0212

from Chinna Salem, Tamil Nadu

Paysense in simple terms is fraud. No where in the rbi guidelines or p2p lending notices is it mentioned that you can acces my contacts and harass them for payment. Your agents are not only goons but use language which only slum people use. They also send threatening emails and sms continuously throughout the day and harass and intimidate you. Their call centre’s and email support are a joke. They only send you an automatic response but they keep repeating their bad deeds.

PAN / AADHAAR DEFAULTER TAGGING WARNING - Your repeat Bounce history will be updated in CIBIL with default along with your PAN/AADHAAR Number. Also this BAD HISTORY will block you from applying for any type of loan again. Clear your dues NOW by logging on to http://www.gopaysense.com/pay

veer singh Indian

If these people are calling your friends or relatives and harassing them, then there is absolutely no need for you to get stressed.

You guys just have to do one thing.You go directly to the police station and get a report against them and there is nothing to fear in this, nor is it a matter of feeling ashamed.This is your fight.You have to fight.

These people have saved the contacts from the contact list without knowing you. Those who are using apps do not even know that their personal information is also with them.

Many people must have had bad days because of this epidemic.You people are not thieves, but you are helpless.

If they are calling you constantly, then there is nothing, they can do it, but if they calls someone else then you go straight to the police station and register an FIR.

You people can also take help of cyber expert police.Share that number with the police, which was used to called to your relatives.You immediately inform the police that calls were coming from this number.

You tell your relatives and friends in advance. If you get such a calls, then inform you immediately.

thehindu.com/news/cities/Hyderabad/17-arrested-in-instant-mobile-loan-app-fraud/...⇄

Cases of apps baded loan provider using these tricks and continues arising day by day. They might hired some more people as mostly unable to pay emi on time due pandemic.

I will request you again and again please file an FIR near your Police station if they called your relatives and friends