PayTM Mobile Solutions Complaints & Reviews

I had placed two orders which was available on Paytm website but after some days the orders are cancelled stating due to unavoidable circumstance.Below are the 2 order nos. which are never delivered post confirming the success deliveries. Paytm Order # [protected] Paytm Order # [protected]

I purchased a skullcandy ear phone from paytm but they are not comfortable with my mobile so request to provide a pickup service but they refuge it by saying that at my location they don't have this service. Then i mail that i use to work in infocity. " the global it hub of gujarat", gandhingar the capital of gujarat if you don't provide this kind of service over there then where you provide it.
Then i sent the product with my friend and merchant refuse to take it just because it was not sent by courier.

Hii team. . I tried to make payment twice of rs. 500 each time to recharge my dishtv account number [protected]. . I got twice failure notice at the last step of payment procedure. . But in my third attempt rs. 500 has been debited from my sbi account but order not placed. . Could you please either recharge or refund the money. . ???
Date of recharge - 26 / 07 / 2015
Time - 06. 44pm
Order number - [protected]
Sbi money txn#[protected]

From last one and half month, paytm people are cheating by with out taking return the product which is under 6 months warranty. They are cheating by saying we will arrange pick up every time but not arranging.

Monika rawat, jul 23, 10:37:
Hi purushotham,

Thank you for placing your order #. I am monika and i am happy to help you with your concern.

As we have raised a complaint with the concerned team to provide a resolution for your issue. We will get back to you with an update as soon as possible.

Please let us know if you have any more queries.

Happy to help,
Monika

Disclaimer : "please do not share your paytm wallet password, credit / debit card pin, cvv and any other confidential information with anyone even if he / she claims to be from paytm. We advise our customers to completely ignore such communications. "


Purushotham m, jul 22, 18:07:
Hi, when you people want to arrange pickup???


Meghna, jul 10, 10:26:
Hi purushotham

I am meghna and i am going to do my best to solve your problem.

I would like to inform you that your reverse pick will be done within 3 - 4 working days

I hope this helps. Should you need any further assistance, let me know.

Look forward to see you again at paytm.

Best wishes
Meghna

Disclaimer : "please do not share your paytm wallet password, credit / debit card pin, cvv and any other confidential information with anyone even if he / she claims to be from paytm. We advise our customers to completely ignore such communications. "


Supriya, jul 8, 09:18:
Hi purushotham,

Thank you for placing your order #. I am supriya and i am happy to help you with your concern.

We have raised a complaint with the concerned team to provide a resolution for your issue. We will get back to you with an update in next 72 hrs.

Please let us know if you have any more queries.

Happy to help,
Supriya

Disclaimer : "please do not share your paytm wallet password, credit / debit card pin, cvv and any other confidential information with anyone even if he / she claims to be from paytm. We advise our customers to completely ignore such communications. "


Purushotham m, jul 7, 23:03:
When you want take this product from me???

It has been more than 10 days to initiate reverse pick up. If it is delayed more. . First credit my amount to my account and later you can collect. Why this type worst service i am facing paytm ???

Tell me immediately when you pick the product from me??


Sheenu, jul 2, 10:36:
Hi purushotham,

I am going to do my best to solve your problem.

I would like to inform you that reverse pickup will be done soon, till then we highly appreciate your patience, kindly wait.

I hope this helps. Should you need any further assistance, let me know.

Look forward to see you again at paytm.

Best wishes
Sheenu

Disclaimer : "please do not share your paytm wallet password, credit / debit card pin, cvv and any other confidential information with anyone even if he / she claims to be from paytm. We advise our customers to completely ignore such communications. "


Purushotham m, jul 2, 09:16:
Hi,

Already 3 days done. Are you processing it ?

Thanks for your help.
Please update phone number for this pick up.


Purushotham m, jun 29, 21:38:
Thanks for your help.
Please update phone number for this pick up.


Bhanu, jun 29, 21:13:
Hi purushotham,

Thank you for placing order # with paytm. I am bhanu and i am happy to help you with your concern.

I would like to inform you that we are rearranging reverse pick up and our courier partner is expected to pick up the product from the mentioned delivery address within next 3 days.

We assure you the refund of your money to your paytm wallet or bank account once the item is picked up and delivered to the seller.

Please log into paytm.com / paytmcash. For more information.

Also, let us know if you have any more queries.

Best wishes
Bhanu

Disclaimer: -

"please do not share your paytm wallet password, credit / debit card pin, cvv and any other confidential information with anyone even if he / she claims to be from paytm. We advise our customers to completely ignore such communications. "


Purushotham m, jun 24, 21:56:
Hi,

My order no[protected]

. It is not working and it is under warranty. Please replace it or do it need full.


Pratush, jun 16, 22:55:
Hi there,

I am pratush and i am going to do my best to solve your problem.

I would like to inform you that the product is having 6 months warranty. You can claim the warranty in future with the invoice provided to you.

I hope this helps. Should you need any further assistance, let me know.

Look forward to see you again at paytm.

Best wishes
Pratush

Disclaimer : "please do not share your paytm wallet password, credit / debit card pin, cvv and any other confidential information with anyone even if he / she claims to be from paytm. We advise our customers to completely ignore such communications. "


Purushotham m, jun 16, 21:26:
Name: 91 | email id: | order number: mptkt[protected] | message: at the time of this item purchase, i saw 6 months warranty. But i didn't get any thing related to warranty. Pls let me know about this. | issue type: others | time:[protected]:26:44 |

I ordered samsung 2600 mah power bank with sync data cable for iphone 2 (Gold) , on 16 th july, 2016, but on 25th july, 2015 i received another product i. E; headset (Lg)
Now i want to send back the product

My order no [protected]

Seller tin - [protected]

Order was not delivered it was taken back by courier as it got delayed and then i placed a second order (ORDER NO.[protected] which got delivered. but the order (no.[protected] May 13, 2015) was never delivered. I have been following up for quite long (Ticket no[protected]. In system the return request got changed to delivered automatically without actual delivery. Please look into this and refund immediately.

Hi,

Paytm people are making the customers blind,

I booked tickets from taatipaka to hyderabad on 20 - jul - 15 but the bus is cancelled. Paytm peolple knows that the thin but they didn't informed us the same. Even when in my call they acted has they don't know about that. And almost today it is 25 - 7 - 15 the money is not refunded and saying that today we will refund today we will refund
Order no. [protected]
Order no. [protected]
Contact [protected]

I was ordering for a weighing machine through indian bank netbanking.the amount has been debited but order has not been placed.i am mailing them to give my money back as no contact no available.they dont even give me a valid reply most of the time no reply.i want my money back.please help me getting it.it has been more than 12 days from the day of my order.please solve my problem immediately

Order no.[protected], date: jun '15 10:34 am,
Track id no of two item: [protected], [protected].

Requsting a refund: i ordered two items (Dress material) by paytm, they are showing that item is delivered, but i didn't get anything. . . I raise complaint bt they dont respond. . .

PayTM stealing money from my CC without my knowledge. When I went through my credit card bill, i was surprised and shocked to see 3 unauthorised transactions. Two under the name: "One 97 communications" and one under "PAYTM" The sum of 3 transactions: Rs. 711.22 I tried calling the PAYTM support number[protected]. Only hearing an automated voice response saying email to Patym Cyber cell. No human is picking up the call. When emailed the PAYTM support getting reply only after 4 or 5 days with one or two sentence automated or generic reply saying "we are checking the transaction, your cc number needed for transaction" I replied my CC number. Got reply after 5 days saying "The money is used by User". Now, even my Paytm account is blocked by PAYTM. I had around Rs. 91.00 PAYTM cash, which is also now blocked. NEVER USE PAYTM OR SAVE YOUR CC INFO IN PAYTM PAYMENT METHOD. YOUR MONEY WILL BE STOLEN

Sir, we ordered the Bollywood sarees Replica Designer sarees - 4 Nos. we ordered the Light Green colors saree only but you are delivered the Dark Green colours and also DAMAGED SAREES. so we returned the sarees to you. Please return the amount Rs.2160/- for the same address immediately. worst of your customer service. we are abset. Ph.no.[protected]

I made a recharge using PayTM wallet, the money deducted but no balance to operator. My operator reference number provided by PayTM is as under: the paytm order number: [protected], recharge number: [protected] operator reference no: CHR[protected]. There were almost 30 pestering mail conversation with PayTM customer care executives. Each one of them tried to tangled me with their formatted response and excuse. There is no telephonic support. I got so pissed off that I uninstalled paytm from my and my family members' system. I have so far mad purchase of Rs 50k from PayTM and recharge of more than 5k. Inspite of my long loyalty they are not in a position to settle my Rs. 148/- Today, I filtered paytm in my inbox. Before deleting my conversations with paytm I thought I should share my experience to my fellow consumers and warn them all not to use this fraudulent company's service. Be aware, be safe, filter cheaters!

I have ordered Sony MDR-XB30Ex earphones but they delivered me cheap quality earphone. I had raised a request for replacement but they told me to send more photos to them of packing.I have send them 5 pics but now they don't even reply on my mails.

i had ordered a SONY MDR XB30EX Earphone from paytm On 20 july 2015 and i recieved a completely dupicate product...the pouch was not there and the eartips provided were white which were supposed to be black...as well the quality was extremely poor..i had been using sony mdr xb30ex since 2 years my old one broke so i ordered from paytm but i got a duplicate and fake product..my order id is [protected]...please take this piece from my house and refund me please...i badly want a refund...I have the invoice, the product, and everything and well as the box in which it came..please refund me...

I have ordered Rain Coat (ORDER NO.[protected] Jun '15 5:11 pm) from paytm.com. From that day I have not received this product. When I contacted customer care regarding this, at first time they have replied that they are taking care of this complaint and after that they I didn't get any response from them. when I try to contact them they are not receiving the call and not even replying to my mails. In the ordered summary the product is showing as Delivered even though I have not received it. They are saying that this product is delivered to someone else. And even I don't know that person. They how can they deliver the product to someone else if I am ready to take that product. Even when I include PayTM Customer Care, [protected]@paytm.com, [protected]@paytm.com in the mail they ware not taking any aciton on it. I am very disappointed because of such kind of behavior from paytm.com

I Order An Earphone of sony..from paytm..to be particular sony mdr xb30ex...i got the product which was a copy and a duplicate copy of the original product.. i paid cash on delivery...i used it for 10 minutes and i was sure that it was a fake product as i had already used and thrown 2 sony mdr 30ex before...i am using sony mdr 30ex ..since 2 years..i had earlier purchased from amazon ...and flipkart and they were totally genuine where as this one is fake...i have hte invoice and all the earphones with the packet and..as well as the pouch which comes with it has not been provided..please refund me aur add money to my paytm wallet and send someone to take this earphone away..my order id is [protected]

In last 100% cash back offer, i have ordered two products with order nos :

[protected], [protected] and they show the product as shipped but wrong details are given to delivery site and product is returned back.

I spoke to delivery and they say its a issue with paytm..why do you guys play such cheap tricks to rotate money i paid 2600 rupees and you have given these in wallet without refund option and i would loose 4% when i transfer to my back..

This is height of cheating customer by updating wrong shipment details and taking product back and refunding amount in wallet after certain days

ORDER NO.[protected], dated: 15 Jul '15 4:01 pm regarding Love Baby Gift Set Sweet Memory-Pink But after 10 days, on 24/7/2015 they have cancelled the order and refunded the money. This product was carrying 100% cash back offer and they have cleverly taken my money luring for 100% cashback and then kept it for 10 days and then cancelled the order. this is cheating.

I have requested an external hard disk (WD Blue Color) but they sent me red color of same model but invoice for blue color. Due to this mismatch in model and invoice I requested them to exchange the product or send me correct invoice of the product that I have received but their stupid and lazy customer care executives unable to understand and not replying properly. I am asking for a simple resolution whether exchange my product as per my order or provide me correct invoice as I have received same model but different color and invoice. But they r unable to provide this simple resolution. Cheap Paytm still not providing a tollfree customer care number and thus wasting customer's money while calling their disgusting customer care @[protected] Their major cons: 1. No toll free customer care number. 2. Very late and lazy customer care service that provide incorrect resolution. 3. No proper escalation matrix. 4. Missing exchange policy. 5. Very late or no action on pending tickets. 6. Poor and incorrect information on their website regarding products and service. 7. No customer reviews on products and service.

I was paying a electricity bill of 4770 thru paytm around 10 days back but amount have been deducted from bank account whereas bill was failed . Now i m trying everyday to submit the same and every time it is showing THERE IS SOME TECHNICAL ERROR BILL HAVE BEEN FAILED and even my amount did not credit to my account Now it is showing u hve used max no of times Due to paytm my due date is over I want my amount to b refund immediately.