PayTM Mobile Solutions Complaints & Reviews

I had recharged my Vodafone number [protected], of amount 147, yesterday, the money has been deducted from my SBI account, but the recharge has not done yet, I request u to kindly either return my money or do my recharge as soon as possible, its urgent

Dear Anas
For ur kind infomation pls check the screenshot attached wid this mail. validity of these cash coupons are 6 months frm april to sept. & i only use 3 times means one time in a month frm april, may & june. & still remaining july, aug & sept. validity still pending frm ur end so pls first u people check the details of these cash coupons & then give any comments understood

I have made a idea postpaid mobile bill(Mobile No.[protected]) on 08/07/2015 (PAYTM Order No [protected]). But My Bill my not cleared nor it refunded to the bank account, neither added to the PAYTM wallet.

I have added a bank SRN status image.

Kindly look into the matter.

Regards,
Vivek Verma

Hi Sir/Madam, This is the complaint regarding one online recharge and shopping site paytm.com. I purchased a Morphy Richards Comfigrip Trizone 2000 W Steam Iron (Black & White), on the day of the delivery i.e. 30 Th June only I saw the product is damaged and raise a reverse pick-up, but no one came to pick-up the product. After a few day I got a mail saying sorry for delay in reverse pick-up from Paytm. I am continuously following up with them on call and in mails but they have rejected the reverse pick-up now and every time I call them, they are asking for 72 hours. I don't see any resolution from them. Daily I am wasting my time and money to check the status, only reply I got till now is we will pick-up in another 72 hours. Pasting the below mail chain as a proof: Ticket #[protected]: Re: Delay in the return pick up of your Order # Rahul, Jul 20, 19:52: Hi Sanjay, Thank you for placing your Order # . I am Rahul and I am happy to help you with your concern. We have raised a complaint with the concerned team to provide a resolution for your issue. We will get back to you with an update in next 72 hrs. Please let us know if you have any more queries. Happy to help, Rahul Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Sanjay Kumar, Jul 20, 17:50: Hi Sakshi, I dont know how you people were trying to contact me that you were not able to connect to me. I didn't got any mail not even message from your side. After a number of daily follow ups the answer I got from you is just lame. Please schedule a reverse pickup. Regards Sanjay Date: Mon, 20 Jul 2015 04:59:18 +0000 Sakshi1, Jul 20, 10:29: Hi Sanjay, I am Sakshi and I am going to do my best to solve your problem. I would like to inform you that your return has been rejected because we were unable to connect you. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Sakshi Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Sanjay Kumar, Jul 20, 01:48: Hi Team, I don't see any resolution to my issue till now. Instead I got mail from Paytm saying that the return request is rejected. Its been ages I am following up will with you. Can you schedule the reverse pickup asap? Regards Sanjay Sent from Windows Mail Date: Wed, 15 Jul 2015 07:24:24 +0000 Hi Team, Any updates on the below complaint?? Regards Sanjay Sent from Windows Mail From: Paytm Sent: ‎Sunday‎, ‎12‎ ‎July‎ ‎2015 ‎10‎:‎08 To: Sanjay Kumar Sanjay Kumar, Jul 16, 11:01: Hi, Its has been more than 72 hours.Can anyone provide me an update on this? RegardsSanjay Date: Wed, 15 Jul 2015 07:24:24 +0000 Hi Team, Any updates on the below complaint?? RegardsSanjay Sent from Windows Mail From: Paytm Sent: ‎Sunday‎, ‎12‎ ‎July‎ ‎2015 ‎10‎:‎08 To: Sanjay Kumar Sanjay Kumar, Jul 15, 12:55: Hi Team, Any updates on the below complaint?? Regards Sanjay Sent from Windows Mail From: Paytm Sent: ‎Sunday‎, ‎12‎ ‎July‎ ‎2015 ‎10‎:‎08 To: Sanjay Kumar Sonaly, Jul 12, 10:08: Hi Sanjay, Thank you for placing your Order # . I am Sonaly and I am happy to help you with your concern. We have raised a complaint with the concerned team to provide a resolution for your issue. We will get back to you with an update in next 72 hrs. Please let us know if you have any more queries. Happy to help, Sonaly Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Sanjay Kumar, Jul 11, 00:09: Hi Team, I have already talked twice with customer care representative regarding the pickup of the below product. Please arrange a pickup of the product asap. Regards Sanjay Sent from Windows Mail From: Paytm Sent: ‎Saturday‎, ‎04‎ ‎July‎ ‎2015 ‎06‎:‎51 To: kumar.[protected]@live.in Hi kumar.sanjay! Thank you for shopping with Paytm! There is a slight delay from our courier partner's end in picking up of your return item. Order# [protected] Wednesday, June 24, 2015 18:39:56 Return your items to: Om Parkash Vaishali Electronics, Gurudwara Road, Opposite Municipal Library, Rajpura Town, Punjab Rajpura Punjab-140401 Item(s) Quantity Price Morphy Richards Comfigrip Trizone 2000 W Steam Iron (Black & White) Seller: VAISHALI ELECTRONICS 1 Rs.2919 Reason of return: Damage product received Courier Name: Ecom Return AWB/Tracking ID:RECOM[protected] We regret the delay in arranging a reverse pick up of your item. We are coordinating with our courier partner for arranging the reverse pick up on priority. The same should get picked up in the next 72 hours. We would request you to pack the product properly. Please include all price tags, labels, original packing and invoice along with the item. The item must only have been used for trial. It cannot be used, washed, ironed or tampered in any way. Should you need any further assistance, please Click Here © Copyright One97 Communications Limited 2015

It's been more than one month (more than 25 working days), I haven't received my refund from Paytm. Background: I booked a bus from Paytm and on the day of travel the bus was cancelled by the bus operator. I dropped a mail to Paytm for refund and even had a word with bus operator for smooth functioning of the same. Later I got mail from Paytm saying, bus operator has refused to return, but when I called bus operator they said we've issued refund to all the channel partners (eg: Paytm) and they should be in position to return you that. Now when I'm calling/dropping mail to Paytm, they are not responding back. I'm really pissed of with this now... calling dropping them mail... Attached proof: I waited for 10 working days for my refund and then mailed Paytm. (as attached). Now I got mail from Paytm saying "there was no such fault happen in our service and why the customer is giving a compliant after so many days, So there is no refund in this case." I has a word with bus operator, they said we've asked the channel partners (Paytm) to do refund and take it from us. (attached proof) My only complaint is, why Paytm is not taking effort from their side to make a refund when things from all the ends are clear. - Anshul K. (m)- [protected]

I have ordered 2 Adidas combos from paytm (4 in one for boys and 3 in one for girls). Dint receive both. It has been almost a month since I hav been following with paytm but without any success. They just send a text book reply and always tell me it will be solved within 2-3 days which ofcourse has never happened. They hav updated their site claming it has been delivered but yet they have failed to produce any proof of delivery. Plz help. My order ids are [protected] & [protected]. Complain number is[protected] Plz help to get my money back.

ORDER NO. [protected]
have receved ur mail that my product is been delayd & plz send it With 4.5 days Idont't woht my order to be Cancelled ur company it taken the order as we pay & do the payments agains ur orders My prodact should not be canceed it is not the way order after making the payment & ur company its mised liading after a week thy say thery unbale to dispache the orders When ever u take the order firmly & complent the orders, genuiely & not canceld the orders,

Regards by
Sameer
Mobile no is [protected]

The transaction ammount 51 has been deducted through my account but between two recharge of 51 one recharge has been done but other is not.. .This two transaction details are.. Paytm order #[protected], paytm wallet txn id[protected] and paytm order #[protected], paytm wallet txn id[protected].

i have ordered 2nos of sony CP-F 10L Portable Power Supply (Silver) through order # [protected] in paytm. the bill was prepared and amount paid on[protected] by me for 2nos of said product i.e., Rs:1110-00. When i opened the parcel seal i got only one number of sony CP-F 10L Portable Power Supply (Silver). What about remaining one ???

I purchased a Yoga mat from paytm and had some quality issue along with wrong company. i have raised a complaint to cust care via Ticket #[protected]: after a long.. got replay saying they can't replace and asked me to contact the seller. when i called them they seem to be a wear house who works for paytm it self. They also said that they buy products from sellers and sell the same to us. Not sure but i have escalated to second level now. waiting for the replay from them. If nothing works i have to escalate to 3rd level. The reason i posting is to be concussion buying it from paytm. I know you dont find much description and the feedback from customers unfortunately but verify the same with other sellers. You might need to spend 100 more but you will get quality product atleast.

For my below order number: Order#[protected] Tuesday, May 26, 2015 16:15:09 Ticket no:[protected] I have order saree from paytm and I find below problem in saree. Even after return approved by PayTM from last 15 days but PayTM is not return pickuping product and not provide the refund to me. Blouse design and Saree Border design is not matching with website display image.

Hi,
This is to inform you that i have orderd three pair of jeans(item name:koutons, charlie jeans), order no.[protected] but the material of the cloth i received is very poor and its entirely different in appearence from the ad shown in paytm.This means that paytm is simply making fool of the customer.These kinds of things is not tolerable and forced to move towards Consumer court.

After serveral followups with my order this is what I got a reply from them... Hey Ganesh! Thank you for shopping with us. It is our endeavor to ensure that you get a great customer service all the time. We regret to inform you that the merchant Oscorp Enterprise is unable to deliver your order for Skullcandy S2IKFY-074 Ink'd 2.0 Earbud with Mic In-The-Ear Wired Headphone (White) due to unavoidable circumstances. We tried our best to ensure that you get the ordered product and feel very sad cancelling this item from your order. Please note that a refund of Rs 299 for this item has been initiated & will be added to your Paytm Wallet. Thank you for your understanding and support to Paytm. We look forward to seeing you again and hope to serve you with more positive experience. Paytm Wallet can be used for recharge, utility payment, shopping at Paytm or at hundreds of partner. If you wish, you can also credit back the refund amount to the payment instrument. Go to “Paytm Wallet Transaction History” and click on “Refund to Bank”. Refund usually takes about 7 days. We are here 24 X 7 for you! Please Click Here to reach us. Or call us at[protected] from your registered mobile number. Is this a valid reason ??? Please help me.. This is the 4th time Im facing the problem with them

I booked ticket for Mumbai from Pune throught paytm. I got message and email stating that bus is 9.30 p.m. from Aundh stop and reprting time was 9.15 p.m. . I got call at 8.55 p.m. saying that bus will leave from aundh at 9 p.m. only whether i come or not. How can i reach so fast? I missed that bus and my whole program was hampered. I raised a complaint at [protected]@paytm.com staing everything and attaching all proof (message, mail, screenshot of caller timings). They replied that bus was at 8.30 p.m. I told them that its the time of starting point of bus, not of the place from where i was going to board but still they replied the same. Totally Fraud company. Even if dont want to refund atleast dont fake.

I had ordered some food through the foodpanda mobile app and used Paytm to make payment. Now I received a notification from Paytm that the amount was deducted twice, but foodpanda say that they have received only one order. Even the vendor who supplied the food confirmed one order. I have strong reasons the believe that the payment is stuck in Paytm and would want them to release it soon. I could give all the details to a concerned person once they reach out to me. P.S. - This transaction was made on Saturday (20/7/2015)

1. I have 2 cash coupons worth rs of 500 & 400. & the validity of these coupons till september 2015. Means i use these coupons 6 times but i use
Only 3 times & remaining 3 times are still pending. Pls solve this problem as soon as possible so i can use these coupons whn i apply these coupons code its show " error wrong code" pls try again after some time

2. This is wrong u people send me only 300. I not get any 2700 cash in my wallet for ur kind infomation i only use 3 times these both coupons. & validity of these coupons are still remaining of three months these months are july august & september. Actually period of these coupons use six times & one time in a month. I use 3 times bt whr is remaining 3 times cashback total 500 (3) =1500 & 400 (3) = 1200 total 1500+1200= 2700 i want my 2700 cash back in my wallet. As soon as possible. U people have 2 options one is regenrate my remaining 3 time coupons or send me 2700 cashback in my wallet. & pls ur reply or action service against complaint is too long. Pls resolve my this issue on high priority basis. I m really big fan & customer of paytm as well as my family & my friend circle. Pls dont broken my trust on paytm & nt spoil my interest on paytm. So think abt me & improve ur service

Dear Team, I have ordered a tv for 20, 900/- ORDER NO. -[protected] it was shipped on 29th june 2015, it was showing deliver date 4th july but till 14th july also they did not deliver my order so i cancelled the order on 14th july i raised many tickets to solve this issue but no one is cared of our issues, i almost raised 15 tickets but no one cared o[censored]s, so finally i cancelled the order now from past 7days they are even not returing my money i raised 4 tickets for this also but no one gave reply, if now also no one is cared means i will submit the same thing in media and give it to NDTV.How careless is paytm.Please call me at [protected]

I had ordered a Nike shoe from Paytm which was delivered on 29th June, 2015. I used it for walking a bit and it seemed fine. I recently used this shoe for jogging and playing and after just 20-30 minutes the sole started to come off. Now since the 15 days period is over Paytm refuses to do anything about it. The quality concern is of no issue to them and I have written to their customer care, called them and tried facebook but i get the same response over and over saying 15 days are over, But a pair of Nike shoes cannot be of such low quality. I am not getting any sort of help from Paytm on this, Their customer care responses are copy pasted with no concern for the problem Please help me resolve this issue.

Mobile No. in which recharge was made: [protected] I had made a recharge of Rs. 65 top-up with lifetime validity from Paytm which was credited to my mobile as special recharge of Rs. 65 which was with 30 days validity, Kindly do the needful by taking corrective actions and oblige.

Please see all the below communication. Site's employee are just illiterate, they dont know how to resolve isuue, i have also write a mail to higher grieveiance office. But they all are same. At the end i loose my mind and used abused word. Dont take it in wrong way, it was my feeling for paytm (Because they can not able to look at issue why?)

_

From: "surekha"
Sent: fri, 17 jul 2015 18:13:00
To: "[protected]@paytm.Com", "grievanceofficer"
Subject: re: [paytm care] rctkt - help query
F*
Before saying anything, please look at all messages i have send across.
I am asking for my unsuccessful transaction. Money is debited, but not credited back and you all bludy/illiterate employee of paytm can not able to see this issue from past 2 month. Really damn experience with you guys. I am dropping mail to your griviance depart and going to take legal action against you.

From: [protected]@paytm.Com
Sent: tue, 14 jul 2015 17:47:37
To: surekha
Subject: [paytm care] rctkt - help query
Regarding your experience with paytm
Ticket #[protected]: rctkt - help query

Csharma, jul 14, 17:47:

Hi surekha,

I am sharma and i am going to do my best to solve your problem.

I would like to inform you that offer was already expired. We can not proceed further.

I hope this helps. Should you need any further assistance, let me know.

Look forward to see you again at paytm.

Best wishes
Sharma

_

Surekha, jul 13, 10:41:

It should not take more time. It's almost 50 days. A
_

Nitin, jul 10, 20:33:

Hi surekha,

I am nitin and i am going to do my best to solve your problem.

As per your query, we really apologizes for the inconvenience as you have faced so far, hence, we have forwarded your case to our concern team and the same cashback will automatically updated in next 72~96 hours.

I hope this helps. Should you need any further assistance, let me know.

Look forward to see you again at paytm.

Best wishes
Nitin

_

Dgaruneshwar, jul 8, 17:33:

Hi surekha,

I’m aruneshwar, and i am going to do my best to solve your problem.

I am really sorry that the resolution of your issue is taking time. I feel terrible that you had to experience that. We could do better!

I am working on your query. Unfortunately, it will take some more time: 24 to 48 hours. I will get back to you as soon as i possibly can.
Thank you for your patience!

Look forward to see you again at paytm.

Best wishes
Aruneshwar
_

Surekha, jul 6, 10:50:

Hey paytm,
Is this your way to communicate with the customer. I am chasing for my own money (For the unsuccessful transaction of 25 may 2015 of 500 rs, ) and you are not bothered to answered me?
I am going to file a case in consumer court now. Its been almost 45 day and even though none of your executive or manager have answered me properly.
Take care, bye. You only got to realized when you will see this whole mail chain in all site.
Thanks, sur
_

From: "surekha"<[protected]@rediffmail.Com>
Sent: mon, 29 jun 2015 12:21:11
To: "grievanceofficer"<[protected]@paytm.Com>
Subject: fw: [paytm care] rctkt - help query

Please find the below query.

From: "surekha"<[protected]@rediffmail.Com>
Sent: sun, 28 jun 2015 23:39:38
To: "[protected]@paytm.Com"<[protected]@paytm.Com>
Subject: re: [paytm care] rctkt - help query
Even an upper management can't able to understand my concern.

Sir, i am asking for my own money. Not a cashback. Please be careful for that.

I have made trasaction of 500 bucks on 25 may 2015. And transaction was failed.
1. If transaction was successful, you should give me 500+50 (Cashback) = 550 rs.
2. If it got failed, then please refund my 500 bucks. Becasue that it got deducted from my account. For your kind informaiton please have a look at my trasaction detail of may 2015.In that it is clearly mentioned that 500 got debited on gropon.
(I have already received the may 2015 statement, in that it is also mentioned that).
So now tell me, am i wrong or you?

Again telling you, please look at all the matter of 25 may 2015 and then reply.
I dont want to have foolish answer like above.
Please understand that : i am asking for my own money, not a cashback.
Why cant you understand that?

Thanks,
Sur
_

From: [protected]@paytm.Com
Sent: sat, 27 jun 2015 07:03:52
To: surekha <[protected]@rediffmail.Com>
Subject: [paytm care] rctkt - help query

Surekha, jun 28, 23:39:

Even an upper management can't able to understand my concern.

Sir, i am asking for my own money. Not a cashback. Please be careful for that.

I have made trasaction of 500 bucks on 25 may 2015. And transaction was failed.
1. If transaction was successful, you should give me 500+50 (Cashback) = 550 rs.
2. If it got failed, then please refund my 500 bucks. Becasue that it got deducted from my account. For your kind informaiton please have a look at my trasaction detail of may 2015.In that it is clearly mentioned that 500 got debited on gropon.
(I have already received the may 2015 statement, in that it is also mentioned that).
So now tell me, am i wrong or you?

Again telling you, please look at all the matter of 25 may 2015 and then reply.
I dont want to have foolish answer like above.
Please understand that : i am asking for my own money, not a cashback.
Why cant you understand that?

Thanks,
Sur
_

Iedev, jun 27, 07:03:

Hi surekha,

We apologize for the inconvenience cause to you.

I would like to inform you that its not mandatory that customer who made rs.500 transaction on groupon is eligible. We had provided a link to your register email id, in that coupon where there was only one specific deal and cashback was only eligible for those customer who availed that deal from the shared link. If you don't follow the link, you are not eligible for cash back.

I hope this helps. Should you need any further assistance, let me know.

Look forward to see you again at paytm.

Best wishes
Dev
_

Surekha, jun 27, 01:37:

Hi paytm,

This is my last gentle reminder to you to provide the status of the my money debited below.
I have mailed you so many times before, so i dont want to explain all. I want my 500 bucks back, i dont know why you take so much time?

Thanks,
Sur
_

From: "surekha"<[protected]@rediffmail.Com>
Sent: mon, 22 jun 2015 13:35:32
To: "[protected]@paytm.Com"<[protected]@paytm.Com>
Subject: re: [paytm care] rctkt - help query
Can you please update me on below? Else i need to take strict action against yours.

From: "surekha"<[protected]@rediffmail.Com>
Sent: wed, 17 jun 2015 17:28:27
To: "[protected]@paytm.Com"<[protected]@paytm.Com>
Subject: [paytm care] rctkt - help query

Hey paytm.,
Please find the below snap, based on that i can say that... 300 is taken by paytm, priviously i was having 200, so total i have a lost of 500 as per order below. I dont know how you will figure out, but need your attention in best way. If this 500 is to be reversed by bank, 200 to be given to me in paytm and 300 in my hdfc bank. Please have a deep look on this and then suggest anything. I looking forward to have proper answer of my money.
Thanks, @sur

[protected]:04:20paid for orderccavenue order #ccace1aom868paytm cash txn id b03e4fffba2b5f49-rs 500success[protected]:59:34added to accountbank name: hdfc bankpaytm cash txn id 9fe362a44234ac1ebank txn id: [protected]+rs 300success

From: [protected]@paytm.Com
Sent: sat, 13 jun 2015 08:41:53
To: surekha <[protected]@rediffmail.Com>
Subject: [paytm care] rctkt - help query

_

Surekha, jun 22, 13:35:

Can you please update me on below? Else i need to take strict action against yours.

Hey paytm.,
Please find the below snap, based on that i can say that... 300 is taken by paytm, priviously i was having 200, so total i have a lost of 500 as per order below. I dont know how you will figure out, but need your attention in best way. If this 500 is to be reversed by bank, 200 to be given to me in paytm and 300 in my hdfc bank. Please have a deep look on this and then suggest anything. I looking forward to have proper answer of my money.
Thanks, @sur

[protected]:04:20paid for orderccavenue order #ccace1aom868paytm cash txn id b03e4fffba2b5f49-rs 500success[protected]:59:34added to accountbank name: hdfc bankpaytm cash txn id 9fe362a44234ac1ebank txn id: [protected]+rs 300success

From: [protected]@paytm.Com
Sent: sat, 13 jun 2015 08:41:53
To: surekha <[protected]@rediffmail.Com>
Subject: [paytm care] rctkt - help query

Surekha, jun 17, 17:28:

Hey paytm.,
Please find the below snap, based on that i can say that... 300 is taken by paytm, priviously i was having 200, so total i have a lost of 500 as per order below. I dont know how you will figure out, but need your attention in best way. If this 500 is to be reversed by bank, 200 to be given to me in paytm and 300 in my hdfc bank. Please have a deep look on this and then suggest anything. I looking forward to have proper answer of my money.
Thanks, @sur

[protected]:04:20paid for orderccavenue order #ccace1aom868paytm cash txn id b03e4fffba2b5f49-rs 500success[protected]:59:34added to accountbank name: hdfc bankpaytm cash txn id 9fe362a44234ac1ebank txn id: [protected]+rs 300success

From: [protected]@paytm.Com
Sent: sat, 13 jun 2015 08:41:53
To: surekha <[protected]@rediffmail.Com>
Subject: [paytm care] rctkt - help query

_

Iedev, jun 13, 08:41:

Hi surekha,

I’m dev, and i am going to do my best to solve your problem.

I am really sorry that the resolution of your issue is taking time. I feel terrible that you had to experience that. We could do better!

I am working on your query. Unfortunately, it will take some more time: 24 to 48 hours. I will get back to you as soon as i possibly can.
Thank you for your patience!

Look forward to see you again at paytm.

Best wishes
Dev

Surekha, may 25, 19:27:

Name: surekha_ce | email id: [protected]@rediffmail.Com | order number: rctkt - | message: for below transaction 500 is debited, but it order not placed, so please provide me refund.

[protected]:04:20
Paid for order
Ccavenue order #ccace1aom868
Paytm cash txn id b03e4fffba2b5f49

-rs 500 | issue type: money debited but order not placed | time:[protected]:27:37 |
This email is a service from paytm care.
Message-id:gkbdptc5_55a4fdde37b0a_a9e03f9056ccd320995e_sprut

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