PayTM Mobile Solutions Complaints & Reviews

I have booked an order on date 11/06/2015 with order number [protected] for 2 product from Paytm(WWW.paytm.com). Product details given below:- 1. Kamachi Branded 4 in 1 manual Treadmill Jogger Price of Rs 11245/- 2. Sagas digital Weighing Scale (Kgs/Lbs) Price of Rs 499/- Total Paid amount for above order Rs 11744/- Same has been converted in EMI with 12% rate of interest and EMI Transaction Number is [protected]. I have received "Sagas Digital Weighing Scale (Kgs/Lbs) on 23/06/2015 but Kamachi branded 4 in 1 Treadmill Jogger has not delivered at my address (T-450/B3, 3rd Floor, Baljeet Nagar, New Delhi 110008). Same has cancelled by PAYTM on 24/06/2015. I have not received refund of Rs 11245/- till date. Post sending mail to Paytm customer care([protected]@paytm.com). They denying to process my refund. As per my bank customer service that "Total amount paid to Marchant(PAYTM)

respected sir/madam,
NB Transaction no. CCACG1IBB689
mene 10july 2015 ko paytm se online product purchase kiya tha jo ki mujhe 17july 2015 ko receive hona tha lekin abi tak mujhe ye product receive nahi hua h.
me paytm me 15 mail kar chuka hu abi tak mujhe koi b response nahi mila hai to apse request h ki product jaldi se jaldi diye hue address pe deliver karwane ki koshish kare ya mujhe refund kar diya jaye paid amount.
thank you

Paytm.com blocked my money in paytm, wallet .it reflects there RS 298 but whenever I attemps to use that for recharge it says it is failed and blames the bank for it . The transaction Is already made from bank.
Attaching some screenshots showing the amount in wallet and status of recharges

i wanna tell you that i had booked bus ticket by paytm and i get ticket booked but when i reached the destination provided by the paytm i found lot of buses of charted (90% ) and i tried to find the shreenath tours and travels buses but i got only charted bus and few are of other like verma tours and travels . Then i tried to find the shop of it and got the shop but funnily it was closed . Then i realised that i had been made fooled by paytm . I was in hurry to reach to jabalput so i sat on the bus standing in from of me luckily got the seat. After sitting in my seat i instantly emailed paytm regarding the poor service by them .
name :sailesh dengre
my order id of paytm is [protected]
my email is dengre.[protected]@gmail.com
mobile: [protected]

I had recharged my Vodafone number [protected], of amount 147, yesterday, the money has been deducted from my SBI account, but the recharge has not done yet, I request u to kindly either return my money or do my recharge as soon as possible, its urgent

Dear Anas
For ur kind infomation pls check the screenshot attached wid this mail. validity of these cash coupons are 6 months frm april to sept. & i only use 3 times means one time in a month frm april, may & june. & still remaining july, aug & sept. validity still pending frm ur end so pls first u people check the details of these cash coupons & then give any comments understood

I have made a idea postpaid mobile bill(Mobile No.[protected]) on 08/07/2015 (PAYTM Order No [protected]). But My Bill my not cleared nor it refunded to the bank account, neither added to the PAYTM wallet.

I have added a bank SRN status image.

Kindly look into the matter.

Regards,
Vivek Verma

Hi Sir/Madam, This is the complaint regarding one online recharge and shopping site paytm.com. I purchased a Morphy Richards Comfigrip Trizone 2000 W Steam Iron (Black & White), on the day of the delivery i.e. 30 Th June only I saw the product is damaged and raise a reverse pick-up, but no one came to pick-up the product. After a few day I got a mail saying sorry for delay in reverse pick-up from Paytm. I am continuously following up with them on call and in mails but they have rejected the reverse pick-up now and every time I call them, they are asking for 72 hours. I don't see any resolution from them. Daily I am wasting my time and money to check the status, only reply I got till now is we will pick-up in another 72 hours. Pasting the below mail chain as a proof: Ticket #[protected]: Re: Delay in the return pick up of your Order # Rahul, Jul 20, 19:52: Hi Sanjay, Thank you for placing your Order # . I am Rahul and I am happy to help you with your concern. We have raised a complaint with the concerned team to provide a resolution for your issue. We will get back to you with an update in next 72 hrs. Please let us know if you have any more queries. Happy to help, Rahul Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Sanjay Kumar, Jul 20, 17:50: Hi Sakshi, I dont know how you people were trying to contact me that you were not able to connect to me. I didn't got any mail not even message from your side. After a number of daily follow ups the answer I got from you is just lame. Please schedule a reverse pickup. Regards Sanjay Date: Mon, 20 Jul 2015 04:59:18 +0000 Sakshi1, Jul 20, 10:29: Hi Sanjay, I am Sakshi and I am going to do my best to solve your problem. I would like to inform you that your return has been rejected because we were unable to connect you. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Sakshi Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Sanjay Kumar, Jul 20, 01:48: Hi Team, I don't see any resolution to my issue till now. Instead I got mail from Paytm saying that the return request is rejected. Its been ages I am following up will with you. Can you schedule the reverse pickup asap? Regards Sanjay Sent from Windows Mail Date: Wed, 15 Jul 2015 07:24:24 +0000 Hi Team, Any updates on the below complaint?? Regards Sanjay Sent from Windows Mail From: Paytm Sent: ‎Sunday‎, ‎12‎ ‎July‎ ‎2015 ‎10‎:‎08 To: Sanjay Kumar Sanjay Kumar, Jul 16, 11:01: Hi, Its has been more than 72 hours.Can anyone provide me an update on this? RegardsSanjay Date: Wed, 15 Jul 2015 07:24:24 +0000 Hi Team, Any updates on the below complaint?? RegardsSanjay Sent from Windows Mail From: Paytm Sent: ‎Sunday‎, ‎12‎ ‎July‎ ‎2015 ‎10‎:‎08 To: Sanjay Kumar Sanjay Kumar, Jul 15, 12:55: Hi Team, Any updates on the below complaint?? Regards Sanjay Sent from Windows Mail From: Paytm Sent: ‎Sunday‎, ‎12‎ ‎July‎ ‎2015 ‎10‎:‎08 To: Sanjay Kumar Sonaly, Jul 12, 10:08: Hi Sanjay, Thank you for placing your Order # . I am Sonaly and I am happy to help you with your concern. We have raised a complaint with the concerned team to provide a resolution for your issue. We will get back to you with an update in next 72 hrs. Please let us know if you have any more queries. Happy to help, Sonaly Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Sanjay Kumar, Jul 11, 00:09: Hi Team, I have already talked twice with customer care representative regarding the pickup of the below product. Please arrange a pickup of the product asap. Regards Sanjay Sent from Windows Mail From: Paytm Sent: ‎Saturday‎, ‎04‎ ‎July‎ ‎2015 ‎06‎:‎51 To: kumar.[protected]@live.in Hi kumar.sanjay! Thank you for shopping with Paytm! There is a slight delay from our courier partner's end in picking up of your return item. Order# [protected] Wednesday, June 24, 2015 18:39:56 Return your items to: Om Parkash Vaishali Electronics, Gurudwara Road, Opposite Municipal Library, Rajpura Town, Punjab Rajpura Punjab-140401 Item(s) Quantity Price Morphy Richards Comfigrip Trizone 2000 W Steam Iron (Black & White) Seller: VAISHALI ELECTRONICS 1 Rs.2919 Reason of return: Damage product received Courier Name: Ecom Return AWB/Tracking ID:RECOM[protected] We regret the delay in arranging a reverse pick up of your item. We are coordinating with our courier partner for arranging the reverse pick up on priority. The same should get picked up in the next 72 hours. We would request you to pack the product properly. Please include all price tags, labels, original packing and invoice along with the item. The item must only have been used for trial. It cannot be used, washed, ironed or tampered in any way. Should you need any further assistance, please Click Here © Copyright One97 Communications Limited 2015

It's been more than one month (more than 25 working days), I haven't received my refund from Paytm. Background: I booked a bus from Paytm and on the day of travel the bus was cancelled by the bus operator. I dropped a mail to Paytm for refund and even had a word with bus operator for smooth functioning of the same. Later I got mail from Paytm saying, bus operator has refused to return, but when I called bus operator they said we've issued refund to all the channel partners (eg: Paytm) and they should be in position to return you that. Now when I'm calling/dropping mail to Paytm, they are not responding back. I'm really pissed of with this now... calling dropping them mail... Attached proof: I waited for 10 working days for my refund and then mailed Paytm. (as attached). Now I got mail from Paytm saying "there was no such fault happen in our service and why the customer is giving a compliant after so many days, So there is no refund in this case." I has a word with bus operator, they said we've asked the channel partners (Paytm) to do refund and take it from us. (attached proof) My only complaint is, why Paytm is not taking effort from their side to make a refund when things from all the ends are clear. - Anshul K. (m)- [protected]

I have ordered 2 Adidas combos from paytm (4 in one for boys and 3 in one for girls). Dint receive both. It has been almost a month since I hav been following with paytm but without any success. They just send a text book reply and always tell me it will be solved within 2-3 days which ofcourse has never happened. They hav updated their site claming it has been delivered but yet they have failed to produce any proof of delivery. Plz help. My order ids are [protected] & [protected]. Complain number is[protected] Plz help to get my money back.

ORDER NO. [protected]
have receved ur mail that my product is been delayd & plz send it With 4.5 days Idont't woht my order to be Cancelled ur company it taken the order as we pay & do the payments agains ur orders My prodact should not be canceed it is not the way order after making the payment & ur company its mised liading after a week thy say thery unbale to dispache the orders When ever u take the order firmly & complent the orders, genuiely & not canceld the orders,

Regards by
Sameer
Mobile no is [protected]

The transaction ammount 51 has been deducted through my account but between two recharge of 51 one recharge has been done but other is not.. .This two transaction details are.. Paytm order #[protected], paytm wallet txn id[protected] and paytm order #[protected], paytm wallet txn id[protected].

i have ordered 2nos of sony CP-F 10L Portable Power Supply (Silver) through order # [protected] in paytm. the bill was prepared and amount paid on[protected] by me for 2nos of said product i.e., Rs:1110-00. When i opened the parcel seal i got only one number of sony CP-F 10L Portable Power Supply (Silver). What about remaining one ???

I purchased a Yoga mat from paytm and had some quality issue along with wrong company. i have raised a complaint to cust care via Ticket #[protected]: after a long.. got replay saying they can't replace and asked me to contact the seller. when i called them they seem to be a wear house who works for paytm it self. They also said that they buy products from sellers and sell the same to us. Not sure but i have escalated to second level now. waiting for the replay from them. If nothing works i have to escalate to 3rd level. The reason i posting is to be concussion buying it from paytm. I know you dont find much description and the feedback from customers unfortunately but verify the same with other sellers. You might need to spend 100 more but you will get quality product atleast.

For my below order number: Order#[protected] Tuesday, May 26, 2015 16:15:09 Ticket no:[protected] I have order saree from paytm and I find below problem in saree. Even after return approved by PayTM from last 15 days but PayTM is not return pickuping product and not provide the refund to me. Blouse design and Saree Border design is not matching with website display image.

Hi,
This is to inform you that i have orderd three pair of jeans(item name:koutons, charlie jeans), order no.[protected] but the material of the cloth i received is very poor and its entirely different in appearence from the ad shown in paytm.This means that paytm is simply making fool of the customer.These kinds of things is not tolerable and forced to move towards Consumer court.

After serveral followups with my order this is what I got a reply from them... Hey Ganesh! Thank you for shopping with us. It is our endeavor to ensure that you get a great customer service all the time. We regret to inform you that the merchant Oscorp Enterprise is unable to deliver your order for Skullcandy S2IKFY-074 Ink'd 2.0 Earbud with Mic In-The-Ear Wired Headphone (White) due to unavoidable circumstances. We tried our best to ensure that you get the ordered product and feel very sad cancelling this item from your order. Please note that a refund of Rs 299 for this item has been initiated & will be added to your Paytm Wallet. Thank you for your understanding and support to Paytm. We look forward to seeing you again and hope to serve you with more positive experience. Paytm Wallet can be used for recharge, utility payment, shopping at Paytm or at hundreds of partner. If you wish, you can also credit back the refund amount to the payment instrument. Go to “Paytm Wallet Transaction History” and click on “Refund to Bank”. Refund usually takes about 7 days. We are here 24 X 7 for you! Please Click Here to reach us. Or call us at[protected] from your registered mobile number. Is this a valid reason ??? Please help me.. This is the 4th time Im facing the problem with them

I booked ticket for Mumbai from Pune throught paytm. I got message and email stating that bus is 9.30 p.m. from Aundh stop and reprting time was 9.15 p.m. . I got call at 8.55 p.m. saying that bus will leave from aundh at 9 p.m. only whether i come or not. How can i reach so fast? I missed that bus and my whole program was hampered. I raised a complaint at [protected]@paytm.com staing everything and attaching all proof (message, mail, screenshot of caller timings). They replied that bus was at 8.30 p.m. I told them that its the time of starting point of bus, not of the place from where i was going to board but still they replied the same. Totally Fraud company. Even if dont want to refund atleast dont fake.

I had ordered some food through the foodpanda mobile app and used Paytm to make payment. Now I received a notification from Paytm that the amount was deducted twice, but foodpanda say that they have received only one order. Even the vendor who supplied the food confirmed one order. I have strong reasons the believe that the payment is stuck in Paytm and would want them to release it soon. I could give all the details to a concerned person once they reach out to me. P.S. - This transaction was made on Saturday (20/7/2015)

1. I have 2 cash coupons worth rs of 500 & 400. & the validity of these coupons till september 2015. Means i use these coupons 6 times but i use
Only 3 times & remaining 3 times are still pending. Pls solve this problem as soon as possible so i can use these coupons whn i apply these coupons code its show " error wrong code" pls try again after some time

2. This is wrong u people send me only 300. I not get any 2700 cash in my wallet for ur kind infomation i only use 3 times these both coupons. & validity of these coupons are still remaining of three months these months are july august & september. Actually period of these coupons use six times & one time in a month. I use 3 times bt whr is remaining 3 times cashback total 500 (3) =1500 & 400 (3) = 1200 total 1500+1200= 2700 i want my 2700 cash back in my wallet. As soon as possible. U people have 2 options one is regenrate my remaining 3 time coupons or send me 2700 cashback in my wallet. & pls ur reply or action service against complaint is too long. Pls resolve my this issue on high priority basis. I m really big fan & customer of paytm as well as my family & my friend circle. Pls dont broken my trust on paytm & nt spoil my interest on paytm. So think abt me & improve ur service