PayTM Mobile Solutions Complaints & Reviews

Dear Team, I have ordered a tv for 20, 900/- ORDER NO. -[protected] it was shipped on 29th june 2015, it was showing deliver date 4th july but till 14th july also they did not deliver my order so i cancelled the order on 14th july i raised many tickets to solve this issue but no one is cared of our issues, i almost raised 15 tickets but no one cared o[censored]s, so finally i cancelled the order now from past 7days they are even not returing my money i raised 4 tickets for this also but no one gave reply, if now also no one is cared means i will submit the same thing in media and give it to NDTV.How careless is paytm.Please call me at [protected]

I had ordered a Nike shoe from Paytm which was delivered on 29th June, 2015. I used it for walking a bit and it seemed fine. I recently used this shoe for jogging and playing and after just 20-30 minutes the sole started to come off. Now since the 15 days period is over Paytm refuses to do anything about it. The quality concern is of no issue to them and I have written to their customer care, called them and tried facebook but i get the same response over and over saying 15 days are over, But a pair of Nike shoes cannot be of such low quality. I am not getting any sort of help from Paytm on this, Their customer care responses are copy pasted with no concern for the problem Please help me resolve this issue.

Mobile No. in which recharge was made: [protected] I had made a recharge of Rs. 65 top-up with lifetime validity from Paytm which was credited to my mobile as special recharge of Rs. 65 which was with 30 days validity, Kindly do the needful by taking corrective actions and oblige.

Please see all the below communication. Site's employee are just illiterate, they dont know how to resolve isuue, i have also write a mail to higher grieveiance office. But they all are same. At the end i loose my mind and used abused word. Dont take it in wrong way, it was my feeling for paytm (Because they can not able to look at issue why?)

_

From: "surekha"
Sent: fri, 17 jul 2015 18:13:00
To: "[protected]@paytm.Com", "grievanceofficer"
Subject: re: [paytm care] rctkt - help query
F*
Before saying anything, please look at all messages i have send across.
I am asking for my unsuccessful transaction. Money is debited, but not credited back and you all bludy/illiterate employee of paytm can not able to see this issue from past 2 month. Really damn experience with you guys. I am dropping mail to your griviance depart and going to take legal action against you.

From: [protected]@paytm.Com
Sent: tue, 14 jul 2015 17:47:37
To: surekha
Subject: [paytm care] rctkt - help query
Regarding your experience with paytm
Ticket #[protected]: rctkt - help query

Csharma, jul 14, 17:47:

Hi surekha,

I am sharma and i am going to do my best to solve your problem.

I would like to inform you that offer was already expired. We can not proceed further.

I hope this helps. Should you need any further assistance, let me know.

Look forward to see you again at paytm.

Best wishes
Sharma

_

Surekha, jul 13, 10:41:

It should not take more time. It's almost 50 days. A
_

Nitin, jul 10, 20:33:

Hi surekha,

I am nitin and i am going to do my best to solve your problem.

As per your query, we really apologizes for the inconvenience as you have faced so far, hence, we have forwarded your case to our concern team and the same cashback will automatically updated in next 72~96 hours.

I hope this helps. Should you need any further assistance, let me know.

Look forward to see you again at paytm.

Best wishes
Nitin

_

Dgaruneshwar, jul 8, 17:33:

Hi surekha,

I’m aruneshwar, and i am going to do my best to solve your problem.

I am really sorry that the resolution of your issue is taking time. I feel terrible that you had to experience that. We could do better!

I am working on your query. Unfortunately, it will take some more time: 24 to 48 hours. I will get back to you as soon as i possibly can.
Thank you for your patience!

Look forward to see you again at paytm.

Best wishes
Aruneshwar
_

Surekha, jul 6, 10:50:

Hey paytm,
Is this your way to communicate with the customer. I am chasing for my own money (For the unsuccessful transaction of 25 may 2015 of 500 rs, ) and you are not bothered to answered me?
I am going to file a case in consumer court now. Its been almost 45 day and even though none of your executive or manager have answered me properly.
Take care, bye. You only got to realized when you will see this whole mail chain in all site.
Thanks, sur
_

From: "surekha"<[protected]@rediffmail.Com>
Sent: mon, 29 jun 2015 12:21:11
To: "grievanceofficer"<[protected]@paytm.Com>
Subject: fw: [paytm care] rctkt - help query

Please find the below query.

From: "surekha"<[protected]@rediffmail.Com>
Sent: sun, 28 jun 2015 23:39:38
To: "[protected]@paytm.Com"<[protected]@paytm.Com>
Subject: re: [paytm care] rctkt - help query
Even an upper management can't able to understand my concern.

Sir, i am asking for my own money. Not a cashback. Please be careful for that.

I have made trasaction of 500 bucks on 25 may 2015. And transaction was failed.
1. If transaction was successful, you should give me 500+50 (Cashback) = 550 rs.
2. If it got failed, then please refund my 500 bucks. Becasue that it got deducted from my account. For your kind informaiton please have a look at my trasaction detail of may 2015.In that it is clearly mentioned that 500 got debited on gropon.
(I have already received the may 2015 statement, in that it is also mentioned that).
So now tell me, am i wrong or you?

Again telling you, please look at all the matter of 25 may 2015 and then reply.
I dont want to have foolish answer like above.
Please understand that : i am asking for my own money, not a cashback.
Why cant you understand that?

Thanks,
Sur
_

From: [protected]@paytm.Com
Sent: sat, 27 jun 2015 07:03:52
To: surekha <[protected]@rediffmail.Com>
Subject: [paytm care] rctkt - help query

Surekha, jun 28, 23:39:

Even an upper management can't able to understand my concern.

Sir, i am asking for my own money. Not a cashback. Please be careful for that.

I have made trasaction of 500 bucks on 25 may 2015. And transaction was failed.
1. If transaction was successful, you should give me 500+50 (Cashback) = 550 rs.
2. If it got failed, then please refund my 500 bucks. Becasue that it got deducted from my account. For your kind informaiton please have a look at my trasaction detail of may 2015.In that it is clearly mentioned that 500 got debited on gropon.
(I have already received the may 2015 statement, in that it is also mentioned that).
So now tell me, am i wrong or you?

Again telling you, please look at all the matter of 25 may 2015 and then reply.
I dont want to have foolish answer like above.
Please understand that : i am asking for my own money, not a cashback.
Why cant you understand that?

Thanks,
Sur
_

Iedev, jun 27, 07:03:

Hi surekha,

We apologize for the inconvenience cause to you.

I would like to inform you that its not mandatory that customer who made rs.500 transaction on groupon is eligible. We had provided a link to your register email id, in that coupon where there was only one specific deal and cashback was only eligible for those customer who availed that deal from the shared link. If you don't follow the link, you are not eligible for cash back.

I hope this helps. Should you need any further assistance, let me know.

Look forward to see you again at paytm.

Best wishes
Dev
_

Surekha, jun 27, 01:37:

Hi paytm,

This is my last gentle reminder to you to provide the status of the my money debited below.
I have mailed you so many times before, so i dont want to explain all. I want my 500 bucks back, i dont know why you take so much time?

Thanks,
Sur
_

From: "surekha"<[protected]@rediffmail.Com>
Sent: mon, 22 jun 2015 13:35:32
To: "[protected]@paytm.Com"<[protected]@paytm.Com>
Subject: re: [paytm care] rctkt - help query
Can you please update me on below? Else i need to take strict action against yours.

From: "surekha"<[protected]@rediffmail.Com>
Sent: wed, 17 jun 2015 17:28:27
To: "[protected]@paytm.Com"<[protected]@paytm.Com>
Subject: [paytm care] rctkt - help query

Hey paytm.,
Please find the below snap, based on that i can say that... 300 is taken by paytm, priviously i was having 200, so total i have a lost of 500 as per order below. I dont know how you will figure out, but need your attention in best way. If this 500 is to be reversed by bank, 200 to be given to me in paytm and 300 in my hdfc bank. Please have a deep look on this and then suggest anything. I looking forward to have proper answer of my money.
Thanks, @sur

[protected]:04:20paid for orderccavenue order #ccace1aom868paytm cash txn id b03e4fffba2b5f49-rs 500success[protected]:59:34added to accountbank name: hdfc bankpaytm cash txn id 9fe362a44234ac1ebank txn id: [protected]+rs 300success

From: [protected]@paytm.Com
Sent: sat, 13 jun 2015 08:41:53
To: surekha <[protected]@rediffmail.Com>
Subject: [paytm care] rctkt - help query

_

Surekha, jun 22, 13:35:

Can you please update me on below? Else i need to take strict action against yours.

Hey paytm.,
Please find the below snap, based on that i can say that... 300 is taken by paytm, priviously i was having 200, so total i have a lost of 500 as per order below. I dont know how you will figure out, but need your attention in best way. If this 500 is to be reversed by bank, 200 to be given to me in paytm and 300 in my hdfc bank. Please have a deep look on this and then suggest anything. I looking forward to have proper answer of my money.
Thanks, @sur

[protected]:04:20paid for orderccavenue order #ccace1aom868paytm cash txn id b03e4fffba2b5f49-rs 500success[protected]:59:34added to accountbank name: hdfc bankpaytm cash txn id 9fe362a44234ac1ebank txn id: [protected]+rs 300success

From: [protected]@paytm.Com
Sent: sat, 13 jun 2015 08:41:53
To: surekha <[protected]@rediffmail.Com>
Subject: [paytm care] rctkt - help query

Surekha, jun 17, 17:28:

Hey paytm.,
Please find the below snap, based on that i can say that... 300 is taken by paytm, priviously i was having 200, so total i have a lost of 500 as per order below. I dont know how you will figure out, but need your attention in best way. If this 500 is to be reversed by bank, 200 to be given to me in paytm and 300 in my hdfc bank. Please have a deep look on this and then suggest anything. I looking forward to have proper answer of my money.
Thanks, @sur

[protected]:04:20paid for orderccavenue order #ccace1aom868paytm cash txn id b03e4fffba2b5f49-rs 500success[protected]:59:34added to accountbank name: hdfc bankpaytm cash txn id 9fe362a44234ac1ebank txn id: [protected]+rs 300success

From: [protected]@paytm.Com
Sent: sat, 13 jun 2015 08:41:53
To: surekha <[protected]@rediffmail.Com>
Subject: [paytm care] rctkt - help query

_

Iedev, jun 13, 08:41:

Hi surekha,

I’m dev, and i am going to do my best to solve your problem.

I am really sorry that the resolution of your issue is taking time. I feel terrible that you had to experience that. We could do better!

I am working on your query. Unfortunately, it will take some more time: 24 to 48 hours. I will get back to you as soon as i possibly can.
Thank you for your patience!

Look forward to see you again at paytm.

Best wishes
Dev

Surekha, may 25, 19:27:

Name: surekha_ce | email id: [protected]@rediffmail.Com | order number: rctkt - | message: for below transaction 500 is debited, but it order not placed, so please provide me refund.

[protected]:04:20
Paid for order
Ccavenue order #ccace1aom868
Paytm cash txn id b03e4fffba2b5f49

-rs 500 | issue type: money debited but order not placed | time:[protected]:27:37 |
This email is a service from paytm care.
Message-id:gkbdptc5_55a4fdde37b0a_a9e03f9056ccd320995e_sprut

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Kindly check my bank statement attached from this mail, My register mobile no for paytm is [protected], Sir on 16 jun 15 I transfer Rs 2499 from PayTM wallet to my bank account still this amount has not credited in my bank I have write many time to PayTM with bank statement I have many times to share bank statement their reply comes kindly share bank statement when I reply I have already share kindly check carefully then they reply you have already transfer this amount to your bank on 16 jun they are not helping me but in ticket no[protected] I got mail on 07 jul transaction was failed from bank side kindly give your NEFT details same day I share NEFT details but I go mail on 12 Jul that we forwarded to your NEFT Details for your refund but refund have not initiated still kindly help me

My name hussain sarang my order id [protected] for Lenovo power bank 10600ma . In specification this power bank charge smart phone 4 tines in once charge but power bank charge not a single time smartphone.I also purchase 2 amp charger for it.so kindly refund my power bank money & also charger money

I placed one Order Number: MPtkt - [protected] out of which two items in the order were received.

One of the product is Prasid Mypad. They had shown the original price of product as Rs. 799/- on their website with reduced price as Rs 298/-. However, on opening the product, I found that the MRP on the product was Rs 295/- only. This is cheating with the customers. They have shown the price as Rs. 799/- instead of original Rs 295/- and sold it even at a higher price than MRP. It is a violation of Consumer Protection Act and even taxation acts such as Central excise Act and Local State VAT Tax. I requested them to cancel my product and intimate what action has been taken by them against their vendor. But no action has yet been received.

Second product which I received today is Funschool Sketcher. The product is damaged one and not new at all. The Board is not clean as it should be and it appears to be used. Black magnetic particles on which the board works do not wither away on cleaning.

Customer care people are so reluctant to help and return the product and refund the amount.

they are big time cheaters.

The ticket no. is #[protected] As the company says that cash back money can be transferred to bank i have tried many many times & did all the formalities as they say but still money cannot be transferred. I have been using Paytm for quite a long time but never thought of transferring money but this time i have almost 7000 rupees collected in my paytm account & i want to transfer in my bank account. after writing 5 mails for my issue i got a reply. We have taken your request to activate the Transfer to bank service on your Paytm account. We will shorty open this service for all customers. Keep an eye out for the announcement. So what does this mean . how long do i have to wait. if this is happening with the person who is using paytm on daily basis. what will happen with new joiners. I request paytm to pl. transfer my money to my bank account. this time i want to keep my money in my bank account & not paytm account.

Hi, I have done the recharge of rs/- 199 2 times from paytm for 2G 1GB recharge. it was showing the success message on paytm but i did not received it from paytm and my money rs/- 400 was deducted from my account so i want them to be refunded. Regards, Kunal Gupta

I have placed an order for the Samsung Mobile Note 3 Neo on 5th of June 2015. I received the material after a long delay in delivery i.e. I received on 20th June 2015 after giving a lot of reminders to the courier company and paytm both. They keep giving me false commitments for the delivery but somehow they managed to deliver the material on 20th June. On 23rd June 2015 I gave a request for the replacement of the material as the material I received was not correct in colour as per my requirement. On 25th June i received a mail from Gaurav stating that he is sorry for the wrong material delivered and he asked me to send the pics of the packing and also of the material on which I replied him on 27th with all the pictures. Again on 29th someone named Abhishek sent me a mail stating that they can give me a compensation of Rs 500/- for the wrong material delivery on which I didnt agreed and asked to replace the material as soon as possible. Again on 3rd of July and 5th July I gave the reminder to replace my material or else refund my money back. Again i send one more reminder on 8th July 2015 as nobody was responding me from your company. Then on 9th of July i received a mail from Anshu Mishra stating that my return policy is over which was done intentionally by you all. Again i received one more mail from Nistha stating that she had raised my complaint to the concerned team and they will solve my problem within 72 hrs. But 8 days have been passed and till date i have not received any kind of response from them On total I Understood that Paytm cheats people by sending them the wrong or damaged material and on replying or asking for the replacement they will stop replying to the customers till the return policy date will get over and after that they will replied once and again they will become vanished so that the customers gets fed up and stop replying. This is the motto of the Paytm.

I was purchased Milton Nova Hard Coat Cookware (Set Of 5) from Paytm e-commerce on date 30 Jun '15 11:58 am and it is delivered to 14 July 2015. When I was received item it was damage so I was many time said and write a mail to paytm but they are not given a response to me. I am very unsatisfied to paytm. My ORDER NO. [protected] this is my order detail.

I am writing about my pathetic experience with Paytym Wallet, which is cheating people and making money!!! I had made a transaction for Rs500 to my wallet on 15 July 2015 and amount was deducted from my account as well. However, the amount is still not reflecting on my wallet for some strange reason!!! Paytym has no cust care no!!! Its a fake no that doesnt connect to anyone!!! Beware Paytym has no 24*7 support, they claim on their website!! This is the fraud they are using to cheat people.My money is struck with them for 3 days and every time i get a mail response we will get back to you in 48hrs !!! what the hell is happening!!! Why such a site is allowed to exist is something I fail to understand!!They are fooling people with fake coupon codes and making people believe they are getting cash back, while same product is sold on competitor site at a better price!! I have compared for 80% of products listed on Paytym, this is true!! I want to ensure people get to know about paytym fraud as much as possible and beware of their tactics to fool people around.Spread the word about Paytym and save people from getting cheated!!!

order no : [protected] after return request made by me they said, they cant manage return pick up. so i have to send product by my self and they will pay return courier charges. but after i make lots of complaint still they not refunded my 150/- rs courier charges before also there are many problems with wallet so friends pls beware of such online frauds.

https://paytm.com/shop/p/herbalife-formula-1-shake-500g-weight-loss-vanilla-HEAH...⇄ link of my ordered product order no [protected] they have only sent one bottle, and are not ready to accept the mistake or give my money back. complaint no- #[protected], with paytm, but they are not agrreing.

I am a old customer of paytm, I have orderd 'smart-shop combo of remote controlled car and helicopter (item #[protected]), my order no is [protected] and shipped id is[protected].and invoice no is #47161/[protected] from seller Maimoom machine tools, Mumbai. company tin no. is [protected]v. The product (Helicopter) is not in good condition and not working any more. So see the matter seriously and take action quickly and replace it as soon as possible. (The price tag is scratched and not justifying the quality of product) Thanking You, Bhoopendra Shrivastava email- [protected]@gmail.com contact- [protected]

I placed a order of Coirfit Mattress COIRFIT HEALTH SPA 6 INCH via order No. [protected] dated 12 Jul 2015 for Rs 20869/- for which Paytm promised to cashback of Rs 10000/- to my wallet. But now they refused to cashback by say that my wallet amount exceeded. I could not understand what they want to say as if I can pay Rs. 20869/- from my account then why i cant get back Rs 10000/- to my account. I also written to [protected]@paytm.com also (Ticket No[protected] they replied as "due to RBI restriction we could not transfer your money to your wallet". Now they asked my bank details to refund my money. But I think they are trying to cheat me. Please do the needful so i can get my money back.

I purchased Jindal 4 stove(it costs Rs.8250) from PayTM Order # Ticket #[protected]. Paytm delivered me the Damaged product. I tried to return the product. They simply said that paytm doesn't have the reverse pickup from my location. They confirmed me that, they will not do anything if you want money you have to send back the product to seller and aggred to paytm will pay the courier charges. I sent the product back and emailed courier slip. After chase up (20 days), they refunded me the product cost not courier charges(Rs 1602). I contacted Paytm customer care several times no one responds properly. I sent so many emails, didn't get any reply.

I have been cheated by paytm wallet. I bought a lady sandal (Yepme Yellow and Red sandals Size 5) on 15 Apr 15 and amount Rs.239/- was paid throgh Net banking. The item was retuned on 18 Apr 15 as the wrong item delivered. The Order No. was[protected]. The amount Rs.239 was retuned into my PayTm wallet. I recharged a mobile for Rs.100/- out of 239/-. Balance Rs.139/- was showing thereafter into my Paytm wallet. I have put Rs.500/- into my paytm wallet on 29 Jun 15. Total ampount was showing 639/- thereafter. After 2-3 days my Paytm wallet is showing as Rs.0 balance. Now also I am not able to login my Paytm due to non receipt of my OPT after many time. Please. Please credit the amount at the earliest otherwise I am going lodge a FIR against Paytm and also in comsumer forum. You people are cheating to the public. Regards

i have purchased a sagas digital bathroom weighing scale as per order no.[protected] the complaint of the weighing scale is showing wrong weight.so i request that may please be send the accurate weighing scale at the earliest or refund the cost of weighing scale.

Hi, I am writing about my pathetic experience with Paytym Wallet, which is cheating people and making money!!! I had made a transaction for Rs500 to my wallet on 15 July 2015 and amount was deducted from my account as well. However, the amount is still not reflecting on my wallet for some strange reason!!! Paytym has no cust care no!!! Its a fake no that doesnt connect to anyone!!! Beware Paytym has no 24*7 support, they claim on their website!! This is the fraud they are using to cheat people.My money is struck with them for 3 days and every time i get a mail response we will get back to you in 48hrs !!! what the hell is happening!!! Why such a site is allowed to exist is something I fail to understand!!They are fooling people with fake coupon codes and making people believe they are getting cash back, while same product is sold on competitor site at a better price!! I have compared for 80% of products listed on Paytym, this is true!! I want to ensure people get to know about paytym fraud as much as possible and beware of their tactics to fool people around.Spread the word about Paytym and save people from getting cheated!!!