PayTM Mobile Solutions Complaints & Reviews

I Ordered a Xxl size blue color bean bag (as per description on site) from paytm on 1st Feb 2016 and after 8 days on 9th Feb and what I received is a much smaller size black colored bean bag. Till date I've complained more than 15 times on their site regarding the same issue without any Ray of hope from their side and to add up to it today when I called the customer care he told me that this product cannot be returned or exchanged and I will have to wait for their team (don't know which) to take up the matter.

Dear

i have ordered Jivi 12M (black &green) mobile from paytm. but when i got my order its does not match with product which i was ordered. I found JV 12M Black Mobile phone While i ordered JV black & green Mobile. In invoice its showing JV black & green but in Box its found black So i request you to plz change My Product with my actual order.

Transaction id is [protected] dated 1feb 2016 rs 400/ for idea payment, amount deducted from paytm and transaction history also showing paid but not actually paid please check this amount actually where it is .

I recharged twice for Rs.200 each time, out of which Rs 64 were left as balance which suddenly vanished from my account. Request to please look into the matter and get my balance back in my account.

Vineet Bhalla
M-[protected]

Order no :[protected] i placed this order on 7th feb, till now i haven't got my product ..While tracking also status is not updated.. its been 8days now..
If you are not able to deliver the product kindly update us asap .

This happended 2nd time for me, last time I myself contacted the customer care and then came to knw it cant be delivered, then later they created the refund request

I have recharged my Airtel no. Through paytm app yesterday . For 4 times but it show transaction failed . But for last 2 recharge my 318₹ has been deducted from acc . I waited that the money will be refunded in paytm wallet but till now I have not received the cash back in my paytm wallet

I had placed an order on 2nd Feb 2016 for flowers to be delivered on 14th Feb . 2016.I also had written two emails confirming the date and time of the delivery.I had also called the paytm customer on 12th Feb 2016 to confirm the same. However, The order was never delivered. I had called the customer care number and was told that The issue would take 24 to 48hrs as it has been escalated. It dint make any sense as I wanted the order to be delivered to my wife on 14th Feb 2016. However, Paytm and Ferns and Petals had failed to keep their promise. This is the first time I had shopped online and had a very bad experience with PAYTM. Also, I had a bad experience with the customer care executive Asad Razaa, a senior supervisor on 15th Feb 2016 who did not give me a proper chance to express my concern. I had to tell him to give me a chance to speak so that i can ask for a refund.

I am asking for a all my money to be refunded and also the mental tension i went through and the cost of all my calls with PAYTM. I require to be compensated.

Hi,
I bought Reebok Black And Blue Training Shoes Running Sports Shoes from www.paytm.com on 18 jan (order number is [protected]) after paying Rs 2699.
The sole of the shoes and paint has started coming out in 20-22 days, i have barely used it for 4-5 times.
When contacted www.paytm.com they said they cant return or change it with proper product as the 15 days of return time is lapsed. I am not sure what to do i this case as the product is of inferior quality and may not even last 2-3 months.
Please help me out with this.

I have paid the BSNL landline bill payment(Rs 2886) through PAYTM on Feb 8th 2016.

PAYTM Transaction ID:[protected]

The operator has disconnected the phone connection saying that they have not received the payment. But all the time it has been said from the PAYTM customer care that the processing is successful.


Please provide me the solutions, else provide me the refund of the same amount. I am sending the complaint using PAYTM care for last 3 days. But nothing is resolving the issue.

I had paid My BSNL Landline bill payment through Paytm website and i had entered my land line number with std code as well as Customer id for Bill payments related information and recharged Rs560 on dated 8/2/16 vide order no- [protected] (Paytm) but still now my land bill stays un paid and as per the BSNL customer care the paytm didnot have authorisation for the Bsnl Land line bill payment.
So solve my problem.

Team PAytm,

This is in respect to the above mail.I have always been a loyal customer of PAYTM, but this time I feel so regretted to shop with you guys.
I've ordered this room heater to gift it to someone, as they does not like it so i've filed the return within the time span.
Further i got a mail from the PAYTM team that we cannot provide the pick up service in my area.

Further I myself took the charge to deliver the product and went all the way from Rohini to the return address which was in some shady area of Mehrauli, but the seller refuses to accept it and mentioned that the article needs to be deliver to them by courier service only.
I had a word with one of your executive to pick up the article from my place, which does'nt get appreciated as well.

Later I tried contacting the courier services.Some of the local courier companies refuses to deliver, BLUE DART is charging Rs 2600/- to deliver the same. But as per your refund policy, PAYTM will only reimburse Rs 200/-, which is not acceptable for me.

So, either pay me complete charges for courier or provide me the pick up service at my place. I mean this is like forcing your customer to not return the product even if is of no use to them.

I would really appreciate the fast action over it.

Regards,
Prince Chawla

I had tried to recharge 6 times for my mobile no [protected] bsnl net pack of rs 98 but after deducting 98 rs 2 times means 196 rs was deducted and recharge not done.pls refund my money.

This is to inform you that till date the refund of Rs. 93/- has not bean credited to my credit card and the telephone no on your website is also not working please refund my amount

I ordered from food panda on 13 February 2016 amounting Rs600.The payment was deducted from my account through paytm but the order was unsuccessful.I mailed paytm for the same but no response yet.Please help me with this

I am struggling to resolve this issue since 2 days.. No response from Paytm yet.

Order #[protected].. No response from customer care too.. I wrote to [protected]@paytm.com, just to waste my time

I have done 159 mobile recharge but failed.Then l cancel my order to refund the money to my bank account but they are not doing that.please help me sir.

Today I have payed money through paytm for groffers. Offer mentioned as if pay through paytm, we will get 15% cash back. Upto now I did not get any cash back. Please send back us as soon as possible.

Coupon details- GRABON100 for groffers.

Hi order no:[protected].I have made payment on 6.02.2016 through paytm for my Bsnl landline.
On 9.02.2016 i checked with operater and found that bill is not paid.Same day i rasied a ticket in paytm care
and received a reply from paytm care stating

(We got this reviewed with bsnl landline and they have confirmed that mobile number [protected] has
been successfully recharged with INR. 845.Please find the details mentioned below: The operator reference
number is: 116***********).

But Let me confirm I have made a payment for my bsnl landline bill (ie a/c no [protected]) and not for mobile no [protected].
On 11.02.2016 again i raised ticket for the same and received reply from paytm care as

(Thank you for writing in to us. We already have received your query with reference number :00344512. We are working on it,
Please allow us few moments.We will get back to you with an update for next 48 hours.)

On 13.02.2016 again sent mail and got reply as

(We apologize for the inconvenience caused. We understand that the Landline Bill Payment BSNL [protected] did not process but your
bank account/card was charged.We have checked your account, the bill payment is now showing as successful in our system and was
delivered on '[protected] at 19:54:04' .In case you have not received the recharge or you need any further assistance, please let us know.)

I visited bsnl office with given reference no and verified with accounts department and found that my bill has not been paid.
Till then i made made several requests but of no use.

As you can see the differences from the replies sent by paytm none of them is macthing.If you check mob no [protected] and it is of tatadocomo.
I never expect such a poor service from paytm.And the worst part is, no one contacted me and it is not clear whether they recharged mob no or
bsnl landline.I saw lot of complaints in consumer forum regarding bsnl payments in this month.I still hope the issue will be resolved.

I have recharged my mobile on 14 Feb 2016 on 04:00 P.M. through paytm app of 85 Rs but I have not received the amount in my phone yet.I want my money back as soon as possible.Money is also deducted from my bank account.

Hi my name is Rajnish and mobile number is [protected]. I purchased a deal on paytm OF 100 rs. In which I was expected to get 2000 Rs. Off on juicer mixer grinder. Now when I am using the coupen code to use it, it shows wrong coupon code.