PayTM Mobile Solutions Complaints & Reviews

(1) i've done recharge for rs 49, order no. [protected]
My balance is still 0.00. I did not get talktime of 49 rupees.
though it says that order is successful

(2) I've done recharge for rs 103, order no. [protected]
I'm supposed to get 300MB of data. But my data balance is 0.00

Please tell me what is going on!???

I have ordered a gadget pricing Rs. 62, 175.00 /-
and i got defective product. So, i asked for return on the same day.
At first they created problem in reverse pickup and later i couriered the product and seller picked the return on feb 5th, 2016. But until now, i didn't got my refund back.
Kindly Check in to this matter...

I am doing payment of airtel mobile bill, mob no [protected] on 06/02/2016 so money is deducted bank a/c Rs:114.00, but tranasation was not success now they are telling that they have refunded the money but actually they have not refunded me please help to give me justice.
Complaint category Mobile payment bill

I am doing payment of airtel mobile bill, mob no [protected] on 06/02/2016 so money is deducted bank a/c Rs:114.00, but tranasation was not success now they are telling that they have refunded the money but actually they have not refunded me please help to give me justice...
Complaint category Mobile payment bill

There was a offer from PayTM that i can purchase apple iPhone 5S at rs.2370 and I've ordered it on 18 Feb 2016 at 3:31 pm. But later i got a message from PayTM that my ordered has been cancelled and I've not cancelled it. They must not take my order if they can't give the delivery.when I complaint to payTM they just ignored my request by saying sorry for the inconvenience. My order no. is #[protected] and there should be penalty to PayTM for this and I must get the iphone5s which I've ordered. My name is karishma chugh and my email address is [protected]@gmail.com.help me to get this please. A person who got a offer same as me from amazon company and you helped him to get that order and he received his product as well as with penalty from amazon. So with this hope i am here please help me!

My order I'd is [protected] I recharge my relience mobile [protected] on 20/02/2016 at 2.21 PM money is deducted but recharge was not success now they are telling that they have refunded the money but actually they have not refunded me please help to give me justice.

We have recharged our vodafone number [protected] with Rs 72 but unfortunately Vodafone has activated roaming on our number instead of providing us with the recharge balance of Rs72.
order id is [protected] dated[protected]
we do not want roaming on our number, please cancel the transaction, since Vodafone is unable to do so from their end and has asked us to contact you.

[protected]@yahoo.com
mob number-[protected]

My transaction number Txn ID [protected] is not reflecting into my bank account for more than 1 week. can you check and update me ASAP.

can you call my registered mobile [protected] asap . i need the money asap.

couldnt talk with customer care number at all. if it is not done or i didnt receive any call from your customer care shortly i need to look for legal actions.

This is the second time i raise a complaint about the same issue

One of my transaction is failed on 12-th february 2016 (252 rs)
And i got that amont in my paytm wallet as a refund
And i try to transfer that amount to my bank account by clicking one of your option in paytm app
At that time my cash is gone from my paytm wallet
But till now i didn't receive that amount in my bank account

What happend to my money ?
Where it is gone ?
When should i got my cash back ?
Why don't you take this issue as a important one ?
When should i get my cash back ?

Please answer my questions
And please refund my amount in my paytm wallet or my bank account.

Yesterday i have placed a erder 5s I confirm order by u but u cancel my order ... I m a long tym ur Costmer i miss good deal

I have gone through the recharge process on paytm and at the end of process before conformation I cancelled the order. But the think is without conformation paytm team deduct the money from my account. So I need my money back. Give me a easy way to go through.

My product is not delivered yet. first of all your shipment was late. after 3 or 4 time complaining to you, you shipped. But you were not delivering. and i again contacted to you people but there were not good response. my complaint was 7-8 ties. but there were not good response. when i tried for cancel the order, you immediately updated my account that my order is shipped on 17 feb, 2016 and delivered on 15 feb, 2106. you updated on 17 feb. till today, i have not my order. you updated that y order is delivered. i want y product. and i a trying to contact to you for my complain but there is not direct contact to resolve the problem.
please try to resolve my problem and deliver the y product.

Today at 3pm I received an helmet.As soon as I paid amount I opened and seen the helmet.It was damaged.Helmet visor was broken.I got vexed. I am not satisfied with the way they delivered.Either change my product else take the product back.

Before 3 days i have booked a airticket for 400 cashback./but i didnt received
after that from last 3 days continously sending mails to paytm but they are not giving any answer. they havnt any direct contact no or any channel where customer make contact for their problem its tottaly doinating makreting

Plz send viled paytm costmer care no..mera bank account total neal kardiya frod he sare pase account se nikal liye har baar alag alag call ate he isme se sahi kon he kuch pata chale?..1400 rs lene the ulta mere bank account se 4990 nikal liye muje mere pase wapish karo nah I to me consumer me cash karta hu ...itni bakwas n slow service na koi costumer care ka thikana nah he

Yesterday, I had make a order in Pepper Tap order number #2387567 & amount paid by paytm wallet transaction number #[protected] against amount was #616.25

Please look into this & resolve ASAP
I have confirm from Pepper Tap about payment.

Dear sir,
Maine paytm coupon ke link se Videocon d2h ka 1980 ₹ ka recharge kiya tha date 18.02.2016 me jisse mujhe ₹ 200 ka benefit tha but mere wallet me kuch nhi aaya hai...
Plz revert me on priority basis.
Rahul Jain
Mobile no [protected]
[protected]@gmail.com

I purchased Microsoft lumia 535 via Paytm After few month i get some problems in device I Visited Microsoft Care.
They told me that your product is out of warranty because vendor paytm sold you a USED/OLD device.
I requested a lot of time to Paytm But they always make fun of me and not resolved my problem. I paid for New device and they sold me used and already activated device. Please help me to replace the DEVICE.
Pls help
Details of product are as follows: Products
1. Brand: Microsoft Lumia 535 dual SIM
2. Vendor: PayTm
3. Whether under warranty: Yes
4. Purchase Date: 09.04.2015
5. Warranty Valid upto: 09.04.2016 Please contact me for more details I have all receipts & Proofs


Please email or Call me for Origional Receipts of device..

I am trying 2 time my bil payment of rs 700 ...have Been pickdup from my bank account. .wich I need back ..becoZe my bill payment have not been cleared but steel money have been picked up from my bank account. .so wich I need back ...n I have many time trying to call costmer care but still no reply or busy so plz reply as soon by call not msg plz ..n my number is [protected]

Have added Rs. 468 to my paytm wallet on 12th Feb 16, amount got debited from HSBC a/c.
Got an Email and SMS also stating that Rs. 468 has been added to my Paytm wallet.
But no balance is reflecting in my wallet and inspite of helping me out the team is denying and neither responding, even me following up several times.
I have all the request history made by me but format is not attachable.
Today the status of my request is showing as resolved without any solution.

Have copied all my requests as below.

Please help in this as company is really a fraud one and a big time cheat.


Paytm Care

• H OME
• KNOWLEDGE BASE
• SUBMIT A REQUEST
• CHECK YOUR EXISTING REQUESTS
•
Request #[protected]
RCtkt - Others

gunjan.gupta
Feb 12, 15:19
Name: gunjan.gupta | Email Id: gunjan.[protected]@dargroup.com | Order Number: RCtkt - | Message: money debited from bank account but not reflecting in Paytm wallet.
Transaction ID : [protected]
Please Check below mail from paytm.

Hey there
You have added Rs.468.0 into your Paytm Wallet. Your updated balance is Rs.498.0. Your bank transaction id is [protected] for future reference.
Paytm Team
How likely is it that you would recommend Paytm Wallet to a friend or a colleague?
Very Unlikely ( )
0 ( )
1 ( )
2 ( )
3 ( )
4 ( )
5 ( )
6 ( )
7 ( )
8 ( )
9 (X)
10 Very Likely
[Submit]
Your response will be recorded. We'll use it only for the purpose of improving our services!
Disclaimer: Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications.
Available on


24x7 Customer Care
We would love to hear from you. Just visit us at https://paytm.com/care. | Issue Type: Others | Time:[protected]:19:43 |

Comments

SPSachin
SPRecharge Support
• Hello Gunjan,
Thanks for contacting us. We understand that your transaction at "DOMINOS" was not successful. However, your Paytm wallet was charged.
We reviewed your account and noticed that the transaction is now showing as successful in our system for order number "FPT[protected]". In case you have still not received the desired services, please contact "DOMINOS" customer care.
If you need any further assistance, Please let us know.
Happy to help!
Paytm Care
Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications."
February 12, 2016, 23:44

gunjan.gupta
• Dear,
Please check the below screenshot, there is no such order reflecting, last order visible is for 4th feb.
Also I got an SMS an Email(as shared last time) that amount is added to my wallet but not reflecting yet.
Kindly refund the amount without any further mails in and out.
Kindly share your contact number aswell to speak over phone rather wasting time in emails.
Gunjan Gupta
SECRETARY
Email: Gunjan.[protected]@dargroup.com
Tel no: +[protected] ext 7096
Pune – India
www.dargroup.com (http://www.dargroup.com/)
•
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February 15, 2016, 10:00

gunjan.gupta
• Hi All,
I am still waiting for the revert.
Also please check the statement copy below, the amount has debited in favor of paytm and not Dominos.
February 16, 2016
ATM
16FEB16 ELECTRO 02:44:03
IN372751INR 468.00
PAYTM
A89509180
ATM
468.00
3, 401.66
Kindly resolve asap.
Gunjan Gupta
SECRETARY
Email: Gunjan.[protected]@dargroup.com
Tel no: +[protected] ext 7096
Pune – India
www.dargroup.com (http://www.dargroup.com/)
Dear,
Please check the below screenshot, there is no such order reflecting, last order visible is for 4th feb.
Also I got an SMS an Email(as shared last time) that amount is added to my wallet but not reflecting yet.
Kindly refund the amount without any further mails in and out.
Kindly share your contact number aswell to speak over phone rather wasting time in emails.
Gunjan Gupta
SECRETARY
Email: Gunjan.[protected]@dargroup.com
Tel no: +[protected] ext 7096
Pune – India
www.dargroup.com (http://www.dargroup.com/)
From: [protected]@paytm.com [mailto:[protected]@paytm.com]
Sent: Friday, February 12, 2016 11:44 PM
To: Gunjan Gupta
Subject: [Paytm Care] Re: RCtkt - Others (DarRef: Not Referenced)
•
o image001.png (quick view)
o image002.jpg (quick view)
February 16, 2016, 11:26

gunjan.gupta
• Dear,
I am still to hear from you people.
none of the customer support take so much time to resolve an issue.
I am looking forward to your reply by today EOD, else will be filling a complaint in consumer forum.
Regards,
Gunjan
February 17, 2016, 10:58


gunjan.gupta
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Request is solved.

This request has been deemed solved Feb 18
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Order ID (FFHD)
-
Center
Cogent