PayTM Mobile Solutions Complaints & Reviews

On 23/12/2015, I recharged my payTM wallet by Rs. 1000. 2-3 days before I had to make a purchase from payTM and found that my wallet isn't charged. I talked to the costumer care, they had no idea about that. They told me to write a mail(I dont why are they even having a costumer care number if they aren't able to tell anything about any transaction. They showed me a message that they will get back within 24hrs.(Ticket ID:[protected]. Till date they haven't done anything. I have my wallet recharge confirmation sms dated 23/12/2015, and my bank statement as well. I hope they return my money asap

Dear sir
I will recharge online with paytm regularly. My complaint is paytm not refund my requested amount that failed during Recharge ₹248. I already intimate to customer support of paytm but they will not responding me please help to recover my amount.
Warmly
achal kumar

Sir i was paytm recharge rupees 50 & 56 was soon successfully but the amount was not received of my mobile number. so i request to sir to take action please.
thanking to you sir,

Hello sir/medam

i baught iphone 5s 16gb from paytm just in 2, 345 rs.. after an hour they cancelled my order.. i called to customer care but they talked rudely n i have no other option left so i am complaining here

regards
Chintan G Rohit

Dear Sir/Mam,
On 15 th february i made a recharge on my mobile no-[protected] form https://www.paytm.com
Order ID : #[protected] Date : 15-Feb-2016
.for 11 Rs. Neither i have received the recharge on my mobile nor i got back the money in my account.

please do the needfull as soon as possible so that i can receive my rechrage or back my money in my accout.take step as soon as possible.

Regards,

satyapriya pramanik

I am sending them mails from the past 5 days but they are not replying to any of my mail.I have received an replaced iPhone which should be in the apple ware house they said they will get back in 2-3 days but they are not replying to any of my mails.
Order no.[protected]

Sir, This is nagarajan.P have made an order through PayTM online website with order #[protected], and the item is "Transcend StoreJet 25H3 (TS1TSJ25H3B) 1 TB Portable External Hard Drive (Black & Blue)". But when i received the courier i got the different model "Transcend StoreJet 25M3 (TS1TSJ25M3B) 1 TB Portable External Hard Drive (Black & Blue). Actually Both the items are different in cost. and different in model also. (9-02-16 shipped and received on[protected]
I have made complaint regarding this to paytm, The paytm customer care people tolled me that the only solution is return the item and on receipt of return of the item. they will credit the amount in my paytm account wallet.
I have made humble request that do not cancel my existing order (#[protected]), Tell or insist the seller to send me the original order. But my this humble request was not accepted by paytm customer car people, i spoke to many paytm customer people. they all in a single voice told that there is no return policy, So the item must be returned and the amount will be credited to my paytm wallet. Finally due to the mistakes of seller my order was cancelled, the amount was credited to my pay tm wallet.
They suggested me that if i want i may made new order. then i raised a question that while i make new order the amount may differ(there may be increase in the cost). In that case it is loss to the customer. This is loss is due to the seller mistake, So who will take responsibility? Like that i raised questions?. Pay tm customer care people told me that there is no way to credite that difference amount, the loss will not be taken care of seller or paytm, Like this irresponsibly paytm customer care replied to me.
I asked paytm customer care people one another question that suppose i am making new order of same item as paytm customer care suggested. i will accept the loss on my shoulder, I asked paytm customer care people that will you take responsibility of my new order?, The pay tm customer people assured me that my new order (#[protected]) will be processed properly and take care by paytm and the right item will be delivered to me in time. (shipped on 17-02-16 and arrived on[protected]. But they did not take care of my issue, Again i have received the wrong item which cost less than the original item which i ordered.
I felt that second time i was cheated by either paytm or the respective seller.
Again i made request and complaint regarding this. i made a request for return and it was accepted. But They were again insisting me to go for new order. they were telling that they will credit the amount in my paytm wallet.
So i feel cheated and my valuable time are wasted by paytm people. How many time i will make an order like this. I raised one question to pay tm customer people that were is your assurance goes now?, They were continuously and repeatedly telling that apology and they dont have return policy.
I did not get any single support from paytm customer people., paytm customer car people have no rules to help customer, and thereby putting the money and time loss on the head of customer by repeatedly speaking there is no return policy in paytm. I hope paytm is supporting seller even if they commit with mistakes.
Suppose if go for new order today, there may be some increase in actual price of an item. In that case again a customer is going to loss some amount, not the seller and paytm. Paytm is very partial to his genuine customer. Regarding the above i have submitted more than 5 written complaint through email to customer car paytm. But there is no use, There were all repeatedly telling that there is no return policy in paytm. Due to that customers are suffering.

My request This time due to the mistake of the seller again i have received an wrong item, so the Paytm has to insist the seller to send the original order to me. and should get back the wrong item which i received. i have made this request to paytm customer care people, they told me that there is no way to do it. Please accept the above sir. and take necessary action.

I have placed an order for Lady Lyka hipsters on PayTm shoping site. The product which i selected was XL size and as per the size chart XL size fits to 41- 42 hips. However the product that was shipped to me i not according to size mentioned on the size chart.

Multiple times i raised the issue to PayTm customer care, but they refuse to refund my 450 rupees (as the mistake is by them) and on top of that they are saying that they can give me only 100 rupees as an apology gesture instead of refunding my paid amount. Customer executive who are handling this issue also talks in an arogant manner. Instead o[censored]nderstanding the issue they keep send copy pasted email over an again.

I guess most of them using this website has faced similar kind of issue. I hope for best output for this complaint.

1000 Rupees ka recharge karaya Tha mujhe uski in voice bhi mili lekin mera recharge nhi hua mere bank account se pese bhi kat gaye mere mobile ki outgoing bhi band hai or paytm.com ko 5 Mail kare hai paytm ne 2 bar tekat bhejha hai call bhi tak nhi aya paytm se Tekat one 2 Thank you for writing in to us. Your ticket no is[protected].
Tekat one 1 Ticket #[protected]: Your Invoice

Dear Sir
Paytm given the offer for jeans pant thats is Rs 186, But i paid the amount of that then after that Jeans Pant price raised to Rs 1725, then 2 days after thats order canceled, Its not acceptable, plz take necessary action.

I have booked a ticket in paytm on 11th feburary this year and my journey is on 12th feb next day of booking.After booked my ticket i have contacted Bus service operator and confirmed about Bus service.But very next morning operator didnt pick my call and later he told we have cancelled bus because of ac issue and returned the money, But still i didnt receive from any end either in paytm wallet or to my bank account.

I ordered the 500 gram Kaju pack on the 4th of Feb 2016 (order # [protected]). It had the estimated delivery date if 13th Feb. Till date, I have not received the product or Refund or the satisfactory resolution on this error from PayTM. THis has been extremely frustrating experience with PayTM and the customer service is sooo poor that I feel the puke on it.

Every time I contacted PayTM, (almost 5 times for the same issue) I have been told to allow 24 to 48 hours but guess what, nothing happened and I am still waiting.

Do they understand that I ordered the food product before 20 days and it is still not delivered. Do you think that when you seller failed to deliver the product in given timeline, you need to give refund to customer (as it is not the customer's fault that your seller failed.)?
- Do you ever give a personalized attention to customer's concern instead of just giving the robotic (canned) responses to the query/concern/question of customer?

I have wasted enough time for this one. I will move on now and escalate this complaint to grievances officer now.

And BTW, since day 1 I was never able to tracking this order. The tracking shows: "Server Error" 404 - File or directory not found.
The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.

Hello,
I am sumit. i have ordered at paytm for park avenue soaps and amway sunscreen lotion.

but actually i have received sunscreen lotion and park avenue soaps was not received till. and wrong product received of Car Fragrance.

Order No. -'
Order Date -

Dear concern
Prashant here. I had a Paytm account with my mobile no which number is not active now.
I get a problem while log in. Because the OTP that you sent is on my Registered mobile no that is not exist.

I want to access my account for updating my new mobile no but account is not open without OTP. What should i do pls tell.

I have purchased the product from paytm 2 months ago and they delivered me the damaged product. And what happened after really disappoints me.

Below are my two concerns:
1) PAYTM hides very important information. If PAYTM is unable to return the product by himself (as it usually does), they should have informed me while purchasing that we can only deliver the product via courier and if product you received has some damages then you have to send us back via courier yourself. This is a clear cut fraud.
2) I have ordered the product at my grandparent home (in Bihar), but since the product was damaged, I asked PAYTM to reimburse me the repairing cost and I will keep the product but they simply denied it. They asked me to return the product and my grandparent even tried for returning for once but they failed as the cost of returning the product was too high (Rs 600 via courier and around Rs 400 via Speedpost) and i cant ask them anymore for returning the product due to their health/distance of POST OFFICE from home/age constraint.
I have conveyed the same to PAYTM but they didn't respond well.
I have asked them so many times that I will keep the product (which I think is a better deal for PAYTM then returning the product ) and all you have to do is to reimburse me the repair cost (Rs 300), but they have not responded yet with valid reason.

Please look into this complaint, take necessary actions against PAYTM and let me know if you need more information

Totally disapointed with paytm my request no[protected] call me [protected] refund 444 rupees. totally disapointed with paytm my order no [protected] I recharge with 444 rupees bsnl internet pack spl rc from list i receive wrong recharge all balance go nill. refund 444

I brought Nokia 130 dual sim mobile from paytm, for replacement. They asked me to send the Denial Of Service certificate. We get the denial form from Nokia care and we sended back at JAN 30 2016, they dropped a mail on Feb 10 2016, having we will respond with in 2-3 working days, but again they are forgot my complaint, I am trying since from 3 months but paytm people are not responding properly, please solve my issue ASAP.
I am already exhausted.

Complaint Ticket No:00244246

paytm Invoice no: 38235/[protected]
and
Ref : 00244246 Your Query with Paytm Care (SF)

On 20.02.16 I recharged my voda no [protected] through Paytm, recharge shows sucessfull, but balance remains same. It was rs 76 for full tt.
So please refund the same.

P.Banerjee
Sr. Reporter
News Time

On DTH recharge oF 500+ with order number [protected], there was a offer on 100 cash back but even after several follow up i didnt get my cash back even after 6 month. This is a fake company with fake deals, PLEASE DON'T GET TRAPPED

Regards
Ravish

I have ordered 1 dress for my daughter (Order No. [protected]) on 2 Jan, 2016 which I received on 7 Jan. There was some size issue so I initiated the return on 10 Jan. PayTM requested me to share the product images so I shared the same on 11 Jan through email. After validating the images my return was approved and initiated and the return was picked on 13th Jan.
I waited for a week and even then when my amount was not refunded I started contacted their customer support. In the starting they asked for a return courier slip which I sent through email still I did not received the refund. Then every time when I contacted them they consoled me by saying that my ticket is in priority and within 24 to 48 hours my amount will be refunded.
I have wasted my time, energy and 100 to 200 bugs in contacting them but from 18th Jan till today my refund is not credited to my account.
Please provide assistance for the speedy recovery with no more harassment.
Thanks and Regards,
Shweta Dhir