PayTM Mobile Solutions Complaints & Reviews

Dear Team,
The following Order No- [protected] has not been delivered to given Timeline (16Feb2016).
No of phone call had been done to customer support.
there is no positive response from customer support even head office phone number not picked.
I've already drop thrice time mail to customer support but no positive response from them.
it's humble request you to kindly address on these issues on priority.


.

I have paid my bsnl landline bill but it is showing unpaid yet on bsnl portal and no confirmation receipt and message received by me from bsnl.

Received ticket ID[protected] for my complaints done on 15 feb for money refund against transaction done through sendmygift.com.( refer pics)

I was supppse to get revert within 48 hrs.I have been waiting from past 4 days but not received any revert.

Firstly, revert and process with my refund ASAP.

Secondly, check authenticity of site before tie-ups.

I recently recharged an Airtel mobile number twice, each recharge worth ₹20. ₹40 were deducted from my payTM wallet but the number was credited with the benefits of just a single recharge. So kindly pay attention to my request and avail the benefits of the other recharge too or update my payTM wallet again by crediting ₹20 again to it.

Regards,
Anagh Pandey

I done recharge of 500 on my airtel no.But the recharge was not done.Even the money is detuctted from my wallet.Please send my money back or do recharge.It is huge amount of rs 500..

Dear Sir/Madam,

I have paid I my BSES electricity bill from PAYTM by using Credit card on 14 Feb. 2016.

The amount 483 Rs. has been deducted from my account as per bank statement & bank already reconfirm on 18th Feb.2016 but paytm is reporting that they'd not received the amount from bank.

The Transaction ID is 513508 & is credited to One97 Communication Ltd.

Kindly are looking forward for your response.

Regards,
Ramesh Chand
[protected]@yahoo.com

I recharged on the site twice, once of Rs 50 and today of Rs 30 but have not received the balance and amount has been deducted from my SBI account both the time.

Reagrds
No caahback has been added towards my wallet for a purchase of yepme track suit and a nivia football shoe under transaction no IG0BMQHUA2.while paying for the said items i did click on 30% cashack offer.3 days have already passed by.plz solve my greviance by addressing to it kindly.

Wrong transfer from my walt 300 .. So plz i want my 300 /-rupees return my walt .

Gmail id [protected]@gmail.com

Rong mobile no.[protected] t.Id [protected]

Right no. Mo.[protected]

For Order # [protected] - I ordered HP Pendrive from Paytm Website on 2nd Feb, 2016 . I didnt get my product but its showing as Delivered(6th Feb, 2016 -Saturday and I am not there in that time because i am on holiday) . What i need to do now?? They didnt call or message me when the time of delivering . Someone is signed and got my product (I think that) . I just ordered but still not get the product thats my end. I have informed the same to Paytm Care 5 times through Calls/Mails but they didnt care my queries . I want my product or need refund for that from paytm .

From Paytm Side Replies for my Query
[protected][protected][protected][protected]-----
Thank you for placing your Order # [protected]. We have checked with the seller as well as the logistics partner; they have verified that the order has been delivered on 06 Feb 2016.


Kindly take the necessary actions for this issue.

Vodafone mobile no [protected] was reportedly succesfully paid by paytm as reported in their mail dt 10/01/16 5.27pm to my email id [protected]@gmail.com. transaction receipt order no [protected].
vodaphone has now given me a printed account statement for no [protected], proving that amount is not received by them.
i have since paid the amount once again.
please credit rs 2058 back to my wallet.

I ordered a jacket but the product is very bad so decided to return. Next day i got a call from courier and i returned my product but they dint provide any receipt although i asked him.But i have returned many products without receipt only. after some time i got another call from one more person for return. and again one more call from one more person. When i contact paytm they are not ready to refund my money. I have provided all the phone numbers. I dont know why they shared my details to three people.

Paytm blocked my account and didn't bother to listen to my complaint for one month. After one month on logging the complaint again they say that they blocked my account temporarily due to some suspicious activity and it is enabled now. When I asked to provide details of suspicious activity and provide me contacts to escalate the matter, they simply replied that my account will be permanently blocked within 7 days. After that I have been asking them the details of what suspicious activity they claim with my account and provide contact details of escalation channels but they don't answer those questions. From various complaints on internet it can be seen that i am not the only victim of their harassment and fraudulent practices of blockig account on incorrect grounds. Looks like they are openely cheating genuine customers with lies and unethical practices.

Order Number: MPtkt - [protected]

I did not receive the free pendant & free teddy bear as was advertised on paytm website.

I have sent the pictures of package, invoice and the product to the company but no satisfactory response in last 7-8 days.

Sir i intened to use paytm wallet cash to pay online from jabong.com and i added 3463 as wallet money directly from my bank account.
(photo 1) has been attached .
now my plan was dropped and i wished to refund my money from wallet back to the bank, but at that time there was'nt any option available to refund to bank then i emailed my concern the this was the reply i got ( photo2)
and was told that i can do it just by downloading app and enter bank details; but there was a 4% fee deduction from the wallet amount 3463 of about 144 rupees unjustified (photo3).
I decided to call costumer care and had a conversation for 1.5 hours in which i talked to the manager and he kept stalling me afterwards for an hour and he clearly said that i have to pay online fee of 4% if I wish to refund the money to bank.
he said this is the company policy that we charge this amount and no money is returned in full amount.
sir I want to make clear that this money was 100% genuine (photo 4) bank money and not promotional money, neither did I used any promotional benefit form paytm.
i only indented to use the online money to pay online to buy goods.
there is also something fishy about the manner in which the added money is mentioned as an order with a delivery date etc in (photo 4 and 5).
the manager then denied for DOA also and kept me stalling for an hour that i had to hang up the phone. in (photo6).
sir i want you to pay attention towards the fact that when we start with the process of adding money to wallet, no such warning or information is provided to the user and this act of confesticating money has appeaerd to be ransom .
i have proof that there was no measures to duly notify the terms and conditions while transacting with paytm wallet in ( photo 7, 8 & 9).

I was paying my idea bill Rs 350/- through state bank of patiala debit card . Initially it show transactions declined and Few minutes later I got message from bank that u debited /- 350. And paytm app said that they will refund money . So please take strong action against it.

Hello, I have tried to book a ticket on 30-Jan-2016 and ticket was not booked but amount was deduced. Its been 17 days I am waiting for the refund and I have raised multiple tickets and none of them has been addressed.
Order # [protected]
Amount to be refunded: Rs.1855/-
Ticket Numbers:[protected] ; 00301929 ; 00401942. ;

Response required

[protected] airtel number wrong send money from paytm wallet rs 275 on date 16.2.16 from a/c [protected] aman raj b/o rafiganj dist (aurangabad) email id [protected]@gmail.com .plz recover this amount

Hi, My name is Bhadresh shukla. I was used PayTM for mobile bill payment 330.0 Rupee's on January 4th 2016 through my credit card. Paytm withdraw my money from my credit card but bill was not paid and also my money was not credited in my credit card or my PayTM account. I am continuously followed but they not give me any answer. PayTM is big Fraud company. My TXN ID is [protected].

I have purchased lenova laptop on paytm with 3years warranty. i have tried to register lenova for 3yrs warrant but they said the seller you have purchased is not authorised by lenova so we will not be able to give 3yrs warranty and only one year. As per paytm it is 3years warranty. I have registed complaint to paytm by online as wall as by email but no one is responding, so please refund and take the laptop back.