PayTM Mobile Solutions Complaints & Reviews

Dear sir,
Maine paytm coupon ke link se Videocon d2h ka 1980 ₹ ka recharge kiya tha date 18.02.2016 me jisse mujhe ₹ 200 ka benefit tha but mere wallet me kuch nhi aaya hai...
Plz revert me on priority basis.
Rahul Jain
Mobile no [protected]
[protected]@gmail.com

I purchased Microsoft lumia 535 via Paytm After few month i get some problems in device I Visited Microsoft Care.
They told me that your product is out of warranty because vendor paytm sold you a USED/OLD device.
I requested a lot of time to Paytm But they always make fun of me and not resolved my problem. I paid for New device and they sold me used and already activated device. Please help me to replace the DEVICE.
Pls help
Details of product are as follows: Products
1. Brand: Microsoft Lumia 535 dual SIM
2. Vendor: PayTm
3. Whether under warranty: Yes
4. Purchase Date: 09.04.2015
5. Warranty Valid upto: 09.04.2016 Please contact me for more details I have all receipts & Proofs


Please email or Call me for Origional Receipts of device..

I am trying 2 time my bil payment of rs 700 ...have Been pickdup from my bank account. .wich I need back ..becoZe my bill payment have not been cleared but steel money have been picked up from my bank account. .so wich I need back ...n I have many time trying to call costmer care but still no reply or busy so plz reply as soon by call not msg plz ..n my number is [protected]

Have added Rs. 468 to my paytm wallet on 12th Feb 16, amount got debited from HSBC a/c.
Got an Email and SMS also stating that Rs. 468 has been added to my Paytm wallet.
But no balance is reflecting in my wallet and inspite of helping me out the team is denying and neither responding, even me following up several times.
I have all the request history made by me but format is not attachable.
Today the status of my request is showing as resolved without any solution.

Have copied all my requests as below.

Please help in this as company is really a fraud one and a big time cheat.


Paytm Care

• H OME
• KNOWLEDGE BASE
• SUBMIT A REQUEST
• CHECK YOUR EXISTING REQUESTS
•
Request #[protected]
RCtkt - Others

gunjan.gupta
Feb 12, 15:19
Name: gunjan.gupta | Email Id: gunjan.[protected]@dargroup.com | Order Number: RCtkt - | Message: money debited from bank account but not reflecting in Paytm wallet.
Transaction ID : [protected]
Please Check below mail from paytm.

Hey there
You have added Rs.468.0 into your Paytm Wallet. Your updated balance is Rs.498.0. Your bank transaction id is [protected] for future reference.
Paytm Team
How likely is it that you would recommend Paytm Wallet to a friend or a colleague?
Very Unlikely ( )
0 ( )
1 ( )
2 ( )
3 ( )
4 ( )
5 ( )
6 ( )
7 ( )
8 ( )
9 (X)
10 Very Likely
[Submit]
Your response will be recorded. We'll use it only for the purpose of improving our services!
Disclaimer: Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications.
Available on


24x7 Customer Care
We would love to hear from you. Just visit us at https://paytm.com/care. | Issue Type: Others | Time:[protected]:19:43 |

Comments

SPSachin
SPRecharge Support
• Hello Gunjan,
Thanks for contacting us. We understand that your transaction at "DOMINOS" was not successful. However, your Paytm wallet was charged.
We reviewed your account and noticed that the transaction is now showing as successful in our system for order number "FPT[protected]". In case you have still not received the desired services, please contact "DOMINOS" customer care.
If you need any further assistance, Please let us know.
Happy to help!
Paytm Care
Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications."
February 12, 2016, 23:44

gunjan.gupta
• Dear,
Please check the below screenshot, there is no such order reflecting, last order visible is for 4th feb.
Also I got an SMS an Email(as shared last time) that amount is added to my wallet but not reflecting yet.
Kindly refund the amount without any further mails in and out.
Kindly share your contact number aswell to speak over phone rather wasting time in emails.
Gunjan Gupta
SECRETARY
Email: Gunjan.[protected]@dargroup.com
Tel no: +[protected] ext 7096
Pune – India
www.dargroup.com (http://www.dargroup.com/)
•
o image001.png (quick view)
o image002.jpg (quick view)
February 15, 2016, 10:00

gunjan.gupta
• Hi All,
I am still waiting for the revert.
Also please check the statement copy below, the amount has debited in favor of paytm and not Dominos.
February 16, 2016
ATM
16FEB16 ELECTRO 02:44:03
IN372751INR 468.00
PAYTM
A89509180
ATM
468.00
3, 401.66
Kindly resolve asap.
Gunjan Gupta
SECRETARY
Email: Gunjan.[protected]@dargroup.com
Tel no: +[protected] ext 7096
Pune – India
www.dargroup.com (http://www.dargroup.com/)
Dear,
Please check the below screenshot, there is no such order reflecting, last order visible is for 4th feb.
Also I got an SMS an Email(as shared last time) that amount is added to my wallet but not reflecting yet.
Kindly refund the amount without any further mails in and out.
Kindly share your contact number aswell to speak over phone rather wasting time in emails.
Gunjan Gupta
SECRETARY
Email: Gunjan.[protected]@dargroup.com
Tel no: +[protected] ext 7096
Pune – India
www.dargroup.com (http://www.dargroup.com/)
From: [protected]@paytm.com [mailto:[protected]@paytm.com]
Sent: Friday, February 12, 2016 11:44 PM
To: Gunjan Gupta
Subject: [Paytm Care] Re: RCtkt - Others (DarRef: Not Referenced)
•
o image001.png (quick view)
o image002.jpg (quick view)
February 16, 2016, 11:26

gunjan.gupta
• Dear,
I am still to hear from you people.
none of the customer support take so much time to resolve an issue.
I am looking forward to your reply by today EOD, else will be filling a complaint in consumer forum.
Regards,
Gunjan
February 17, 2016, 10:58


gunjan.gupta
Add a comment to this request


Attach file »


Request is solved.

This request has been deemed solved Feb 18
CNikhil1 was assigned to your request.
You can reopen the request by adding a comment.
Order ID (FFHD)
-
Center
Cogent

Dear Team,
The following Order No- [protected] has not been delivered to given Timeline (16Feb2016).
No of phone call had been done to customer support.
there is no positive response from customer support even head office phone number not picked.
I've already drop thrice time mail to customer support but no positive response from them.
it's humble request you to kindly address on these issues on priority.


.

I have paid my bsnl landline bill but it is showing unpaid yet on bsnl portal and no confirmation receipt and message received by me from bsnl.

Received ticket ID[protected] for my complaints done on 15 feb for money refund against transaction done through sendmygift.com.( refer pics)

I was supppse to get revert within 48 hrs.I have been waiting from past 4 days but not received any revert.

Firstly, revert and process with my refund ASAP.

Secondly, check authenticity of site before tie-ups.

I recently recharged an Airtel mobile number twice, each recharge worth ₹20. ₹40 were deducted from my payTM wallet but the number was credited with the benefits of just a single recharge. So kindly pay attention to my request and avail the benefits of the other recharge too or update my payTM wallet again by crediting ₹20 again to it.

Regards,
Anagh Pandey

I done recharge of 500 on my airtel no.But the recharge was not done.Even the money is detuctted from my wallet.Please send my money back or do recharge.It is huge amount of rs 500..

Dear Sir/Madam,

I have paid I my BSES electricity bill from PAYTM by using Credit card on 14 Feb. 2016.

The amount 483 Rs. has been deducted from my account as per bank statement & bank already reconfirm on 18th Feb.2016 but paytm is reporting that they'd not received the amount from bank.

The Transaction ID is 513508 & is credited to One97 Communication Ltd.

Kindly are looking forward for your response.

Regards,
Ramesh Chand
[protected]@yahoo.com

I recharged on the site twice, once of Rs 50 and today of Rs 30 but have not received the balance and amount has been deducted from my SBI account both the time.

Reagrds
No caahback has been added towards my wallet for a purchase of yepme track suit and a nivia football shoe under transaction no IG0BMQHUA2.while paying for the said items i did click on 30% cashack offer.3 days have already passed by.plz solve my greviance by addressing to it kindly.

Wrong transfer from my walt 300 .. So plz i want my 300 /-rupees return my walt .

Gmail id [protected]@gmail.com

Rong mobile no.[protected] t.Id [protected]

Right no. Mo.[protected]

For Order # [protected] - I ordered HP Pendrive from Paytm Website on 2nd Feb, 2016 . I didnt get my product but its showing as Delivered(6th Feb, 2016 -Saturday and I am not there in that time because i am on holiday) . What i need to do now?? They didnt call or message me when the time of delivering . Someone is signed and got my product (I think that) . I just ordered but still not get the product thats my end. I have informed the same to Paytm Care 5 times through Calls/Mails but they didnt care my queries . I want my product or need refund for that from paytm .

From Paytm Side Replies for my Query
[protected][protected][protected][protected]-----
Thank you for placing your Order # [protected]. We have checked with the seller as well as the logistics partner; they have verified that the order has been delivered on 06 Feb 2016.


Kindly take the necessary actions for this issue.

Vodafone mobile no [protected] was reportedly succesfully paid by paytm as reported in their mail dt 10/01/16 5.27pm to my email id [protected]@gmail.com. transaction receipt order no [protected].
vodaphone has now given me a printed account statement for no [protected], proving that amount is not received by them.
i have since paid the amount once again.
please credit rs 2058 back to my wallet.

I ordered a jacket but the product is very bad so decided to return. Next day i got a call from courier and i returned my product but they dint provide any receipt although i asked him.But i have returned many products without receipt only. after some time i got another call from one more person for return. and again one more call from one more person. When i contact paytm they are not ready to refund my money. I have provided all the phone numbers. I dont know why they shared my details to three people.

Paytm blocked my account and didn't bother to listen to my complaint for one month. After one month on logging the complaint again they say that they blocked my account temporarily due to some suspicious activity and it is enabled now. When I asked to provide details of suspicious activity and provide me contacts to escalate the matter, they simply replied that my account will be permanently blocked within 7 days. After that I have been asking them the details of what suspicious activity they claim with my account and provide contact details of escalation channels but they don't answer those questions. From various complaints on internet it can be seen that i am not the only victim of their harassment and fraudulent practices of blockig account on incorrect grounds. Looks like they are openely cheating genuine customers with lies and unethical practices.

Order Number: MPtkt - [protected]

I did not receive the free pendant & free teddy bear as was advertised on paytm website.

I have sent the pictures of package, invoice and the product to the company but no satisfactory response in last 7-8 days.

Sir i intened to use paytm wallet cash to pay online from jabong.com and i added 3463 as wallet money directly from my bank account.
(photo 1) has been attached .
now my plan was dropped and i wished to refund my money from wallet back to the bank, but at that time there was'nt any option available to refund to bank then i emailed my concern the this was the reply i got ( photo2)
and was told that i can do it just by downloading app and enter bank details; but there was a 4% fee deduction from the wallet amount 3463 of about 144 rupees unjustified (photo3).
I decided to call costumer care and had a conversation for 1.5 hours in which i talked to the manager and he kept stalling me afterwards for an hour and he clearly said that i have to pay online fee of 4% if I wish to refund the money to bank.
he said this is the company policy that we charge this amount and no money is returned in full amount.
sir I want to make clear that this money was 100% genuine (photo 4) bank money and not promotional money, neither did I used any promotional benefit form paytm.
i only indented to use the online money to pay online to buy goods.
there is also something fishy about the manner in which the added money is mentioned as an order with a delivery date etc in (photo 4 and 5).
the manager then denied for DOA also and kept me stalling for an hour that i had to hang up the phone. in (photo6).
sir i want you to pay attention towards the fact that when we start with the process of adding money to wallet, no such warning or information is provided to the user and this act of confesticating money has appeaerd to be ransom .
i have proof that there was no measures to duly notify the terms and conditions while transacting with paytm wallet in ( photo 7, 8 & 9).

I was paying my idea bill Rs 350/- through state bank of patiala debit card . Initially it show transactions declined and Few minutes later I got message from bank that u debited /- 350. And paytm app said that they will refund money . So please take strong action against it.