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PayTM Mobile Solutions Complaints & Reviews

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Updated: Apr 23, 2025

Complaints 20045

Resolved

1743

Unresolved

18302

Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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PayTM Mobile Solutions reviews & complaints page 929

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Address: Hyderabad, Andhra Pradesh

Hi Team, I am sick & tired of these bloody suckers (Paytm). Please let me know, if i can proceed legally because they are practicing fraudulent things.. On 7th March, i used my Axis card to Add Rs600 to Paytm wallet & rest Rs 149 were already their. I ordered a power bank worth of Rs 749 & it was delivered as Gojavas or misplaced the package. On the same day, Paytm has charged my card again with Rs749 & it was not authorized by me because i had already paid through Paytm wallet money that i had. Later on, they refunded Rs 564 & Rs187 because they could not deliver the device. I tried using 564 Rs from paytm wallet to order Dominos & order failed however money was deducted from paytm wallet, On top of it they charged my Icici card for Rs 399 when i tried to place the order again. I have sent almost 15-20 emails & i get that bloody standard template reply that too after like 48 hours. They have to refund Rs 749, Rs 564 & Rs 399 back to my card. Please let me know, how do i take this legally because there is no response to my emails since 2 days neither they call. Rohit Talreja [protected]

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Address: Chandigarh, Punjab

I have ordered the external hard disk with paytm order ref :[protected] and paytm shipment id :[protected] last week. I get the hard disk yesterday but it was the hard disk with power adapter but i want without external power. Here is the link for that HD : https://paytm.com/shop/p/seagate-expansion-2-tb-external-hard-disk-CMPLXSEAGATE_...⇄ there is no such information available that it is external powered. Please give the solution for this concern. I want it to be replaced with without external powered HD.

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Raghav Walia

from Chandigarh, Haryana

Mar 20, 2015

I want a Portable external hd.. I dun have any prob. If i have to pay little more for that.. but paytm is not responding neither by mail nor by call. Tried both options.. even seller is not picking phone ...

Not proper information available on site .. ordered wrng product - Comment #2130824 - Image #0

Not proper information available on site .. ordered wrng product - Comment #2130824 - Image #1

Not proper information available on site .. ordered wrng product - Comment #2130824 - Image #2

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Address: Ernakulam, Kerala

Sir, i ordered puma shoes through paytm on 3 march15 with ordered id[protected]. But i got 4 current affair magazines in palace of puma shoes. I called paytm retaler but not pick call. I register complaint in paytm since a weak. But not got any solution. Please provide my product or money. My complaints no are :[protected],[protected],[protected],[protected]. But not got any call from paytm. Please help me

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Address: Coimbatore, Tamil Nadu

Sir, I received the product from paytm with Damaged condition so i raised return request to paytm but still no responses received for the ORDER NO.[protected] and the Ticket #[protected]. Please arrange the return request and refund the amount Asap

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Address: Ahmedabad, Gujarat

Samsung galaxy E7 was bought from croma ahmedabad on 13th of march 2015 . With respect to Samsung policy 500 rs cashback was suppose to transfer to paytm account which still hasn't received any confirmation or notification . The opt wasn't recieved immediately the salesman had to work it out to register. How long would that take or what is the procedure to do it . Sincerely Samsung customer

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Parikshit Dilip Shah

Apr 5, 2015

Have you received any solution from Samsung or PayTm? I am facing very similar issue.

S

Shiv628

from Bengaluru, Karnataka

Apr 6, 2015

Hi Abhilash,
I'm facing the same issue as well...purchased E7 on 31st Mar...was told by Samsung exec that a coupon code will be recd. in the downloaded paytm app in 15 days but i became quite apprehensive after i bought the phone since i recd. no notification or messages from paytm. Sent several emails to Paytm but they just came back saying my IMEI is not registered with them and stuff. I guess this whole offer thing from paytm is a big lie. I tried calling their bluff by contacting samsung customer care. Samsung said i'm very much eligible for the offer and they're not sure why paytm is denying it and is trying to dodge customers by saying this and that. Try contacting Samsung care() and also send emails to them(General, exec and CEO support addresses) on their web. I just recd. an email also from Samsung saying i'm eligible and i need to contact paytm again. I'm in touch with paytm but they are giving me flippant answers. If there's no proper response from paytm, i'm planning to take legal action against paytm for floating such false offers and fleecing customers.
Shiv

S

Shiv628

from Bengaluru, Karnataka

Apr 6, 2015

Hi Purna/Parikshit,
I'm facing the same issue as well...purchased E7 on 31st Mar...was told
by Samsung exec that a coupon code will be recd. in the downloaded paytm
app in 15 days but i became quite apprehensive after i bought the phone
since i recd. no notification or messages from paytm. Sent several
emails to Paytm but they just came back saying my IMEI is not registered
with them and stuff. I guess this whole offer thing from paytm is a big
lie. I tried calling their bluff by contacting samsung customer care.
Samsung said i'm very much eligible for the offer and they're not sure
why paytm is denying it and is trying to dodge customers by saying this
and that. Try contacting Samsung care() and also send emails to
them(General, exec and CEO support addresses) on their web. I just recd.
an email also from Samsung saying i'm eligible and i need to contact
paytm again. I'm in touch with paytm but they are giving me flippant
answers. If there's no proper response from paytm, i'm planning to take
legal action against paytm for floating such false offers and fleecing
customers.
Shiv

H

hamdan hashmi

from Allahabad, Uttar Pradesh

Apr 11, 2015

Me facing the same issue. Plz cont me on [protected] if anyone problem solve plz tell me how ???

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Address: Pune, Maharashtra

Hello Sir, I had placed an order with PayTM on 02nd March 2015. The order was partially delivered on 5t March 2015. For the same, I had raised 3 complaints but still no satisfactory reply. Kindly look into the matter & help me in getting the product or refund. Hoping for your positive reply. Thanking you in advance. Order No[protected]

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Address: Kolkata, West Bengal

ordered a slippers o[censored]nited colors of Benetton of size 10 checked 29 cm while ordering the lenghth but neither the length is as shown nor the quality is as promised i want to return and want my money back... low quality slipper and doesnt seems of 10 no

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Address: Mumbai City, Maharashtra

Order Number[protected] delivered dated 11/03/2015 time 12.30 pm. But i don't like product feeting & colors(Not as expected).So we raise complete from last 6 days for return product & refund my money.My Complet No is[protected].

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Past one month iam suffering from this company to refunding status send series of mails and phone call they intentionally didint attend the calls and getting bad customer care servise from this company, after one month i get my refund mony after redusing the offer mony and they told that mony they will refund .but its didint happen after sending a series of mails they give to me a funny mail "sir you are not abobe18+ becouse they cant refund the mony after that i send a scrren shot pic from my mail id to shown my date of birth but for that also no replay nothing .and very sad thing their customer serves i didint saw in my life these kind of bad customer care serves very bad. MY ORDER NO: ARE:[protected] AND[protected]

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Address: Ambala, Haryana

i have book bus by paytm on Ambala to Sundernagar i have book seat no-23 or 24 no on middle of the bus. bus driver no recevied my call and bus reched on 10.45 pm but correct time is 10:30 pm and bus driver provided me last seat of bus.i have facing many problem on journy in Ambala to Sunder nagar i have vomiting and many other problem facing. bus condition is not good bus tyre punchered in two time and driver and conductor misbehaviour on passenger. so i want refund my ticket money because i facing many problem and reached Sundernagr late and miss your duty time. ORDER NO.[protected] TICKET PNR - 15681 date of journy[protected] journy time is -10:30 pm PASSENGER NAME SEAT TICKET PNR SACHIN SAINI 24 15681 RUPESH KUMAR 23

Mar 27, 2015

Updated by sachinsaini94 i have complaint paytm on 19 march 2015 but paytm not solved my problem
after that i say paytm please solve my problem hurry.
and after all i have complaint in consumer form for this matter

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Address: Chennai, Tamil Nadu

Sir I booked bus ticket through paytm on 13 feb from Chennai to coimbatore in JJ Travels my boarding point is thambram, reporting time was 10.20PM and bus timimg was 11.00PM, I was standing from 10.00PM waiting for bus till 11.45, bus not came and I went to coimbatore through government bus, i paid 500 for bus in paytm, i given feedback to customer care but they responeded and saying that i have traveled and still paytm has not refund.

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Address: Indore, Madhya Pradesh

Order Number :[protected] ..order not shipping . refund my money fake seller . seller not shipping my order . No Responce from Paytm Team !!! Im using paytm from a long time ..one of the worst exp. this time .. i think its seller's fault he is not shipping my order but i paid for paytm so its ur responsibility to deliver it on time . only showing ur regret can' solve my problem .if you give that kind of service to the customer then for sure they never shop on ur website they would like to prefer amzone, flipkart etc. at lest they have a good customer support. 　 #paytm #staycharge

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Address: Jammu, Jammu and Kashmir

Sir / madam during the pay of bill for (post paid mobile)vodafone jammu and kashmir mobile no.[protected] order is failed as per order no.[protected] and amount Rs.275(two hundred seventy five rupees) is debited from my account by paytm.please credit the same in my account or my vodafone post paid mobile no.[protected] jammu and kashmir as soon as .My contact details . ÏBajrang kuber contact no.[protected]

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Address: Allahabad, Uttar Pradesh

hey there i had wrote you many times but you had still not refunded my balance nor contact me. i want my money back.. 17march i had paid on ebay site using paytm wallet 2 times every time balance debited but payment failed but after 60 hours there is no refund of rs 758 why? add it soon[protected]:49:00Paid for OrderBILLDESK Order #BPT[protected]Paytm Cash Txn ID 071EC983AE34AF[protected]:00:56Paid for OrderBILLDESK Order #BPT[protected]Paytm Cash Txn ID A76BBF5C95EE5987

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Address: Tikamgarh, Madhya Pradesh

rechrge kar rahe hai to recharge nahi ho rha hai payment failed ho rha hai mera id no [protected] hai mere account me 1384 rupye hai hum 8din se recharge nhi kar pa rahe hai or massege ye aa raha hai you have reched maximum allowed transaction for your account please try again later or wirte to us at care @paytm.com to upgrade your account solve my problem fastily

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S

sky2019

Apr 8, 2015

Dear Sir

I AM MAKING PAYMENT THROUGH YOUR SITE, BUT EVERY TIME ITS FAILED. ABOUT RS 500+300+30+500 DEDUCTED MY ACCOUNT. PLEASE RESOLVE THIS URGENT

[protected] DT 7.4.15 RS 350.00
[protected] DT 20.3.15 RS 30.00
[protected] DT 19..3.15 RS. 500.00
[protected] DT 19.3.15 RS 500.00

T

teja6225

from Hyderabad, Telangana

Jun 26, 2015

Hi,

I had placed an order [protected] yesterday (25/JUN/2015) from my paytm account through debit card payment option the amount rupees 649 is deducted from my bank account and i have seen that order is placed in my paytm orders within few seconds i have seen payment failed and a message that we face a technical issue while placing your order . I am attaching a screen shot of my patym orders which will help you to solve the issue . So please verify this and return my money asap. If you want i will provide the bank transaction number also that the amount is paid to ONE 97 Communications ltd Noida.

Note :
Please provide your customer care number by which i can contact you.
My mobile number : [protected].

T

teja6225

from Hyderabad, Telangana

Jun 26, 2015

Hi,

I had placed an order [protected] yesterday (25/JUN/2015) from my paytm account through debit card payment option the amount rupees 649 is deducted from my bank account and i have seen that order is placed in my paytm orders within few seconds i have seen payment failed and a message that we face a technical issue while placing your order . I am attaching a screen shot of my patym orders which will help you to solve the issue . So please verify this and return my money asap. If you want i will provide the bank transaction number also that the amount is paid to ONE 97 Communications ltd Noida.

Note :
Please provide your customer care number by which i can contact you.
My mobile number : [protected].

payment failed - Comment #2182624 - Image #0

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Address: Hyderabad, Andhra Pradesh

Team, I had approx 562 Rs in my paytm wallet & i tried ordering Dominos, however order failed & amount was deducted. Again, i tried ordering it & they charged my Icici card for 399 rs and again order failed however money was deducted. I have sent many emails to them & there was no response from them. my ID - Rohit.[protected]@outlook.com number - [protected]

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Address: New Delhi, Delhi

Got wrong product delivered to me, I have ordered 16 transcend class 10 microsd memory card but i got class 4 memory card. I have mailed to <[protected]@paytm.com> they asked for image of product when i did that, No body is even replying to my complaint this is really bad service be careful when buying from paytm.

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Address: Chennai, Tamil Nadu

Hi, ordered 1tb WD my passport hard disk but received WD elements which is lesser price than the my passport. Ticket has been raised regarding on this but no one from paytm is responding.Now regreting to buy in paytm. My suggestion to don't buy any item by paying earlier always try to buy cash on delivery. Please do the needfull. Reach me on @[protected] Ref ticket id[protected]

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Address: Gurgaon, Haryana

hi, I have purchased a SPY PEN by Paytm but, I got a faulty spypen this pen record only audio, this pen is not able to record video. Please replace it as soon as possible. my order no is #[protected] order date- 14/3/15 receiving date- 18/3/15 my mobile no.- [protected]

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A

amitkate41

from Pune, Maharashtra

Mar 23, 2015

few days back I bought MI powerbank 10400mah.my order id is 78060125.The product was good in condition but unbale to charge devices.I used to charge sony xperia ZR and moto g(2nd) but product fails to charge them.

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Ashok Kumar Chhipa

from Mumbai, Maharashtra

Jun 25, 2015

I Have purchased Inalsa make food processor, wonder maxie plus. On receipt and opening the box its chutney jas sealing ring was not intact and half in length and broken.
Also packing tape on INALASA box was not good and seems old block material was send. I request you please arrange to replace chutly jar cover or complete jar so reliability and confidence can retain on online shopping through paytm.
Order No. .[protected]
Photo is herewith attached for reference.
I have registered the complaint on website just after material receipt but now it is could not showing in my account.
Please look into the matter urgently.

Thanks & Regards,

Ashok Kumar Chhipa
Mob-[protected]

A

Ashok Kumar Chhipa

from Mumbai, Maharashtra

Jun 25, 2015

I Have purchased Inalsa make food processor, wonder maxie plus. On receipt and opening the box its chutney jas sealing ring was not intact and half in length and broken.
Also packing tape on INALASA box was not good and seems old block material was send. I request you please arrange to replace chutly jar cover or complete jar so reliability and confidence can retain on online shopping through paytm.
Order No. .[protected]
Photo is herewith attached for reference.
I have registered the complaint on website just after material receipt but now it is could not showing in my account.
Please look into the matter urgently.

Thanks & Regards,

Ashok Kumar Chhipa
Mob-[protected]

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Address: Bangalore, Karnataka

My Order#[protected] and AWB/Tracking ID:[protected] these are my order details just imagine being in my situation ordered smartphone and got a hard-disk. invoice says i got lumia 730 which is worth 14660rs but i got a sony 1TB harddisk worth 7200rs. what's happening!!! Don't it suggest a reckless job? please do the need full as soon as possible.

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