Paytm Mall — no status of orders placed

Address:New Delhi, Delhi, 110007
Website:Paytmall.com

I have placed 2 orders on paytm mall
Order no. [protected] (This is replacement order the return of the order has already been picked up, but no status of replacement order)
And [protected] (It was placed on 22 nov 2018, and the delivery date was 26 nov 2018 but still it is showing waiting courier pick up)
. Neither the paytm customer support numbers are picking the call. There is no option to send the message or email.
I want my products asap.
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I ordered a zebronics gaming mouse but I got a VR headset instead. And the customer service says I have not ordered anything.

Money of Rs.592 is deducted from my account, when i checked the account statement, it states money got deducted from RPI*Paytm without any usage.
Not takeing any booking in mitra cinema hall pls do somthing

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