PayTM Mobile Solutions Complaints & Reviews

I had booked a electric bag from paytm on 16th november 2018 and i received the wrong product which is bottle on 20th november 2018. Also the service which packaging is worst which seems that product is not handle properly by the authority. Paying online breaks the trust of the consumer. The product quantity was two but i received a single bottle which is wrong product. The photo of bottle is uploaded

Dear sir/madam,
On 14 november around 2:26am, amount of 590.51 was debited from my paytm wallet (Paytm i'd :[protected]) and was credited to the paytm i'd [protected].
The amount was transferred without my concern.
Also to bring to your notice i have not completed the kyc for my paytm account and as per paytm rules no money transfer can be done without completing kyc. Even though i had incomplete kyc status, the transaction was successful.

On 14th november, 02:26am one unrecognized transaction was done from my paytm i'd registered with phone number [protected].
The amount of 590.51 was transferred to paytm account registered with number [protected]. Neither the number nor the user is known to me. I tried to seek help from paytm executives but it seems they are not willing to help.

Someone have hacked my paytm account and used my account for transfer of amounr rs. 8500. It has been deducted from my paytm account and got transferred to some other mobile no.[protected] linked with paytm.

Pls do the needful

I have attached the complaint copy which i have raised with paytm and the mail copy which i have received during that transaction
The transaction id is :[protected].

I booked 6 sleeper tickets of train 12920 (Malwa express) between ldh (Ludhiana) to ndls (New delhi) railway station on 18/11/18 for 28/01/2019 with reference id-[protected]. I paid the amount of 1227.99 inr from my paytm wallet and it got deducted instantly but the booking is still pending because of pending bank confirmation.
My wallet transaction id: [protected]
Please look into the matter.

Hi Team,
I order two items from paytm both the products received was wrong products /different products, I had submitted return request of 2 items on 31st Oct still I haven't got any call for pickup ...
Return reason is received wrong product ..

Pickup return status still showing pending since 31st Oct

PAYTM number : [protected]

Please resolve issue and refund my amount

Regards
TANVEER
[protected]

I paied online bill of gas through upi . Thepayment is successful.Money decuted from my bank account but the gas providey says that the money has not received yet.please give my money back in my bank account.

upi ref. no.[protected]
Date:[protected]
Time: 07:37:07
INR: 924.0
My account no:[protected]
Coustomer name :KANJIBHAI V MUNGARA
please give back my money in my bank account

I have not received the amt into my HDFC Credit card through which I have booked the train tickets even 7 days after cancellation of my tickets.The details are as under--

1) IRCTC Transaction Id:[protected]
Amt of refund:5870.00
Trn & Cancellation date:10/11/2018
Refund Id: [protected]

2) IRCTC Transaction Id:[protected]
Amt of refund:4110.00
Trn & Cancellation date:10/11/2018
Refund Id:[protected]
HDFC Credit card no used in both cases:

Date of deduction of amt for both cases:27/09/2018
Refund status for both cases:
sent to paytm M bank

Please see the details and help.
Om prakash, AO, LICI, MDO

I have book one LG TV 80CM (32iNCH) 32LK526BPTA HD Ready LED TV Rs 20900/- with 6270 cash back offer, actual cost 14630/- of order No- [protected] on 12 Oct 2018 and they given me delivery time on 23 Oct 2018.
On 25 Oct 2018, when Installation Guys Open the TV box and found it's damaged. He completely destroyed my sentiments to celebrate the festival along with my family with this product.
Immediately I Informed and request the team Paytm to replace the damage product but they replied me that their is no replacement policy only provide the refund of damaged product. I accept their policy and agree to refund the amount besides to sentiments.
On 29 Oct 2018 Team Paytm confirmed me through mail as well as Massage on Mabile ([protected]) that your request is approved.
I have called so many times to their call center[protected] and mail, so that he refund the amount so that i enjoy my sentiments with New product on and before Dhanteras (5 Nov 2018). but 09 Nov 2018 my return request cancelled with out any inform, we again call to call center and write the mail regarding cancel reason. paytm team toll me our Delhi very team replied we are not ready to return.its false update. but i am Continuously chasing the team Paytm to return the product and refund my amount, again paytm team my request approve on dated 12 nov 2018,
But 13 Nov 2018 again my request cancelled with out any reason,
Kindly help to support us and provide my refund on urgent basis.
I will provide you all the mail given by Paytm.. if you required.
Plz find damaged product Pics for your reference.

Regards,
Vineet Gupta

I have bought a product from Paytm Mall through Paytm mobile app. As there is issue with size, I have returned the product and requested for refund. Order Number is [protected] and purchased on 05/11/2018. The order was picked up from me long time back but refund was not done. The refund amount was Rs.545. I tried calling to their customer care, but was not working. Kindly check on this issue and return my money immediately.

Thanks
Meenasri

I have booked ticket and paid through paytm but on 2nd november i have canciled my ticket but till now i have not received my money. I tried calling paytm bit there is no reply from them.
My paytm number is: [protected]
My transection id is : [protected]
My refund id is : [protected]
The amount should refunded of rupee 320
The status is showing that it is refunded but it is not credited by paytm.

Order [protected]. I have ordered a product from paytm and the product received is different from actual and it’s not even working. I have raised return. They accepted it and now rejected it saying product is tampered. They haven’t even visited!! How can they reject it without inspecting? Now i tried to reach to paytm cc 1st call they said servers down. 2nd call disconnected saying you are in queue for a long time. 3rd call disconnected saying am i audible? And then continuously muting and unmuting. Is this type of customer service even possible?

I am md tauqueer alam, the mobile honor 9 lite 64gb glacier grey has been ordered on 03/11/2018, its delivery date was 10/11/2018 but it is 17/11/2018 still the product did not deliver to me. I comp lent three times but by the care it is said that the product will be delivered till 8 pm but they told a lies to me. So my request is if you are able to do your job than do otherwise leave. Don't take pretend.

Sir/ madam
I placed an order for 2.1 multimedia speaker named iball tarang on "paytm"on 3-november-2018 from a seller name "o three" and got the delivery of product on 8-november-2018 on opening the box it turns out that the product they sent me was a damaged one and the damage was not in transit becouse the seller sent me and old damaged product. After that i placed for an replacement on the same day and my damaged product was picked by their courier partner and today on 17- november-2018 i have received my replacment which is also turn out to be an old and damaged product. So my request is to help me out with this fraudal activity of paytm i have not placed for an replacement again because they will again send me an old product. This is really an harassment to a customer. Paytm customer service is very bad they don't had email id or a proper contact number because all they do is put the customer on wait and no one picks the call or resolve the problem.

Sir
I want to say that your delivery boy named mr. Vinod kumar
M. No. [protected] is of very rude nature. He behaves very rudely with us.
He teases us by many ways like he himself cancelled our ordered products or located us unavailable. Which resultant cancellation of our product.
When we used to make contact him
He refuse to take our calls or talking rudely or sometimes using offensive language.
I do hope that concerned authority will take initiate action so that in future we will not have to suffer from such inconveniences.
Thanks

Dear sir.

I have done IRCTC ticket booking . selected paytm payment mode.immeditely canceled ticket.now status showing as amount returned to bank.but amount not credited to paytm app. Please find screen shot.

I am trying to call you but my call is not getting connecting.

My no.[protected] please call me back.
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The response was:
Thank you for contacting Paytm Care. We are no longer monitoring this email address. To resolve your issue, please go to 24x7 Help section http://m.p-y.tm/care on the Paytm app - gcdp 2-v6sor15532386lje.12 - gsmtp

[protected] Forwarded message[protected]
From: asif sheik
To: PayTM Customer Care
Cc:
Bcc:
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I have cancelled an paytm mall order from my paytm no [protected] on 9th October, 2018 with order id [protected]. It's refund date was 26th October, 2018. Till it is not refunded and paytm helpline no do not respond call after waiting minimum 20 minutes. Please help me to get refund of rs 968.

Dear Sir,

I have ordered a philips ear phone my patm ID [protected] of Rs. 399.00. In that order there was 200.00 cashback, I didn't get this amount up till now.

There is a another issue on 11/11/2018 I have ordered 4 pcs hand bag pack and high vaste panty. It was online payment and till now I have not received my order.

This paytm app is also not showing order status.

Please look on this matter on prior basis.

Thanks

Nidhi Rao
[protected]

I am last 6 years paytm customer. Every parcel to order proper deliver to my home. But just change logistic team paytm x press bees logistic team provide to my courier no door stem to any parcel. All product are return. Few pacel i am pick up to xpress bees office. Xpress bees owner lady talking to badaly. Pls stop xpress bees logistic team send to my parcel. Otherwise stop to shopping paytm

My order no. [protected]
Name: prashant rajput.
Registered no. [protected]

I have returned my product. But i have not received my refund.
While i am contacting customer care, they are not picking my call. So, careless and poorest service of paytm.

No, response from customer care.

Please do needful.